Wilson, NC

No one likes dealing with a high utility bill. With a little planning, Wilson Energy customers can tap into a range of resources designed to help reduce costs.

  1) Understanding Your Bill

At Wilson Energy, we believe in making your energy bill as clear and straightforward as possible. We know that utility bills can be confusing, so we’ve broken down the details to help you understand what you’re paying for. Here's how to read your bill and make sense of the charges: 

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   2) Payment Options

The City of Wilson offers multiple convenient ways to pay your utility bill—with no added convenience or junk fees.

• Online Payments

Manage your account and pay your bill securely anytime at MyWilson.org. Use a credit/debit card or electronic check through our secure payment portal.
Need help setting up online payments? Contact Customer Service at (252) 955-2200—we're happy to guide you through the process.

•  Phone Payments - Express Pay

Pay your bill 24/7 from your phone or mobile device with Express Pay. You can make payments, review account details, and access billing history with ease. Payments are posted immediately. Call (252) 399-2200 to get started.

•  By Mail

Mail your payment to:
Attn: Collection Division
PO Box 2407
Wilson, NC 27894

•  In Person 

Visit our Customer Service Center at:
208 Nash Street NE, Wilson, NC

• Office Hours: Monday–Friday, 8:30 AM to 5:00 PM
• Drive-Thru: Monday–Friday, 8:30 AM to 6:00 PM (Four convenient lanes available

• After-Hours Payments

Drop your check or money order in our Night Deposit Box, located in Lane 1 of the Drive-Thru.

  3) Energy Saving Tips

One of the simplest ways to keep your utility bill manageable is by monitoring and reducing your use of electricity and natural gas. Your bill directly reflects your energy consumption, so small changes can make a big difference.

Did you know that more than 50% of your annual energy costs come from your home’s heating and cooling systems? By optimizing these systems, you can see significant savings.

Here are a few tips to help you reduce your energy consumption:

• Adjust Thermostat Settings: Set your thermostat lower in the winter and higher in the summer to save energy. Consider investing in a programmable thermostat to adjust temperatures automatically when you're away. 
• Seal Leaks and Insulate: Proper insulation and sealing air leaks around windows, doors, and ducts can help keep your home comfortable year-round, reducing the need for excessive heating and cooling.
• Use Energy-Efficient Appliances: Upgrading to ENERGY STAR® certified appliances can reduce energy use while maintaining performance.
• Maintain Your HVAC System: Regular maintenance, such as changing filters and scheduling professional check-ups, can keep your heating and cooling systems running efficiently.
• 'Beat the Peak' Program: Residential customers can save money by managing energy use during the peak demand times.
  • Save $4 per month by allowing Wilson Energy to remotely cycle off your water heater during the peak load times. The installation and switch are FREE!
  • Save an additional $5 per month during the summer months by allowing Wilson Energy to install a similar switch on your air conditioning unit.   

These small adjustments typically go unnoticed, as the appliances are only turned off for a short time. The credits will appear on your monthly bill and can add up to $68 in savings per year!

Join the Beat the Peak program today and start saving! To request installation of one or both switches, call 252.399.2415. A Wilson Energy representative will contact you to schedule a convenient installation time. 

 3) Energy Saving Tools

One of the simplest ways to keep your utility bill manageable is by monitoring and reducing your use of electricity and natural gas. Your bill directly reflects your energy consumption, so small changes can make a big difference.

• Online Energy Use Calculators

Wondering how much energy you’re using or looking to reduce your utility bills? Our online energy use calculators make it easy to estimate the energy consumption and cost of operating specific appliances and electronics in your home. By understanding how much electricity your household devices use, you can gain valuable insight into how much money you're spending to power them.

Start calculating today to uncover potential savings and make more informed decisions about your energy use. 

Have questions? Contact us for more information or assistance — we’re here to help! 

• TemTracker365

One of the simplest ways to keep your utility bill manageable is by monitoring and reducing your use of electricity and natural gas. Your bill directly reflects your energy consumption, so small changes can make a big difference.

• DIY Energy Audit

Wilson Energy’s DIY Energy Audit brings you one step closer to a more energy-efficient home. With this interactive tool, you can quickly evaluate your household's energy consumption and immediately uncover tailored, practical steps to reduce usage and lower your energy bills.

Take control of your home’s energy efficiency and discover easy ways to save — all at your own pace.

Start your DIY Energy Audit today and create a more efficient, cost-effective home.

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