Gas Distribution

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Natural Gas Service AreaThe mission of the Wilson Energy Gas Division is to provide a safe and dependable supply of natural gas to the citizens of Wilson. Our distribution system consists of four supply points, twelve regulator stations, more than 390 miles of pipeline, and over 15,000 residential, commercial, and industrial services. Our gas distribution system was upgraded in 2004 to include a new supply point and approximately 20 miles of new pipeline to increase the stability of our system in the winter during peak usage months. Wilson Energy is one of only eight municipal gas distribution systems in North Carolina. Based on the number of customers in our system, Wilson Energy is the third largest municipal gas system in North Carolina.

Currently, we have about 397 miles of gas main in place, but there’s plenty of room for you, too. Whether you’re considering an industry, a small business or a home in our community, we have plenty of gas to meet your needs.


Where does it come from?

Wilson Energy purchases its natural gas on the New York Mercantile Exchange (NYMEX). The gas is gathered in the Gulf of Mexico, then funneled through pipes to North Carolina. We pay the Transco Pipeline and Piedmont Natural Gas a transportation fee to get the gas to Wilson.

Wilson Energy receives its natural gas from several points of delivery. The gas comes in at around 600 pounds per square inch and is regulated to about 150 psi.

From there, it travels to a regulator station near your neighborhood where the gas is regulated to 45 psi (a few lines are regulated to 95 psi). The gas enters your neighborhood at 45 psi in most cases.

A final small regulator attached to your gas meter regulates it to a usable pressure for your home.


Natural Gas Odor

Natural gas is a gas primarily composed of methane. It does not have any odor, but a sulfer-based compound is added to give it a “rotten-egg” smell that is easily detected by most people.

Wilson Energy has free scratch-and-sniff pamphlets available; request one by email at awilliamson@wilsonnc.org or by writing us at Wilson Energy Gas Division, 1800 Herring Avenue, Wilson, NC, 27893.

What to Do if You Smell Natural Gas

  • Leave the building immediately.
  • Do not attempt to find the leak yourself.
  • Do not use telephones in or near the building.
  • Do not turn lights on or off.
  • Do not operate or unplug appliances.
  • Do not operate or move vehicles or equipment.

Once you are safely away from the area, call Wilson Energy at 252-399-2432. Wilson Energy has personnel on call 24 hours a day, seven days a week.

Tell the operator whether you smell the odor indoors or outside the building. If you smell gas indoors, please wait outside for the gas technician to arrive.

Though natural gas contains no poisonous chemicals, it is extremely flammable.

What to do if a gas line is damaged?

Call “911” and Wilson Energy at 252-399-2424 to have emergency personnel dispatched to the site. Secure the area from unnecessary personnel and allow only trained repair and emergency personnel to enter the site.

Remove any source of ignition from the area including, but not restricted to:

  • Anything that could produce a spark or flash
  • Flashlights
  • Cigarettes
  • Matches
  • Flint guns
  • Welders
  • Motorized vehicles & equipment
  • Any electrical or electronic devices (including doorbells & light switches)

Do NOT try to fix or repair the damage.

Do NOT bend or crimp plastic gas lines to stop the leak. This is unsafe for the damager as well as the repair technicians.

Let the broken gas line ventilate, releasing the gas into the atmosphere.

Do not try to cover or hide the damaged section of gas line.


Gas Line Location

Call before you dig!

811 LogoWilson Energy provides natural gas to consumers by underground lines. Damaging or disturbing these lines could result in disrupted service, expensive repairs or personal injury.

Any type of excavation requires a utility locate request through NC811. Once NC811 receives the request they will forward the locate information to the proper agencies, including Wilson Energy.

By calling NC811 you can have the gas, electric, water, sewer, cable, telephone lines, etc., located with one phone call. Normally, this can be done within three working days. These locates will have only agency-owned lines located; privately owned lines will NOT be marked.

All Calls to NC811 are free.

APWA Uniform Color Code
For the Marking of Underground Lines

White Proposed Excavation
Pink Temporary Survey Markings
Red Electric Power Lines, Cables, Conduit, and Lighting
Yellow Gas, Oil, Steam, Petroleum, Or Gaseous Materials
Orange Communication, Alarm or Signal Lines
Blue Potable Water
Purple Reclaimed Water, Irrigation and Slurry Lines
Green Sewers and Drainage Lines

Gas Rates


Apply for Service

The following information pertains to both residential and commercial services. For more detailed information, read the appropriate section below.

To have gas service installed, an application must be completed at the Wilson Inspections Department. The Inspections Department is located on the first floor of City Hall at 112 N Goldsboro St, next to the Police Department.

A $50 fee is due with the application. This fee pays for 100 feet of gas pipe (starting at the property line) and setting the meter. Any services over 100 feet in length from the property line are subject to an additional charge for pipe only. Such charges depend on the size of the pipe installed.

A $25 charge is required to have the gas service turned on and an additional $25 charge if the customer requests that the City light the appliance pilot lights. The City of Wilson will light pilot lights ONLY when turning on the gas service or if work has been done to the service or meter by Wilson Energy. Additional fees may apply in order for the service to be turned on. For more information contact Customer Service at 252-399-2162 or visit their office at 208 Nash St. NE.

Once a customer has applied for gas service and has paid the $50 application fee, a work order will be sent to Wilson Energy. A Wilson Energy employee will then visit the site and decide where to install the gas service. Wilson Energy will then contact the NC811 for all public utilities to be located along the line’s path, which generally takes two working days.

Any private lines on the property, such as sprinkler systems, drain lines,. water or sewer lines, lighting, wiring, etc., must be marked by the property owner. The Gas Division will not be responsible for damaged to unmarkled or insufficiently marked lines.

It will take an average of two weeks for the gas service to be installed at locations along city-maintained streets, and four to six weeks at locations along state-maintained streets. To see if your road is state-maintained click on the following link to visit the NCDOT Secondary Road Lookup page.


Commercial Gas Services

To assure that the correct size gas service, meter, and regulator will be installed, the customer or the HVAC/mechanical contractor must supply Wilson Energy with the total BTUH load and the system delivery pressure. Please e-mail the BTUs per appliance and the delivery pressure required to awilliamson@wilsonnc.org or fax to 252-399-2191 when applying for service. At that time, the size and placement of the service will be determined.

Services CAN NOT be installed:

  • Inside fenced areas.
  • Anywhere subject to damage.
  • Within three feet of openings in buildings, including crawl spaces, windows and doors. A service can be installed within three feet of an existing vent if the vent has been permanently closed.
  • Within three feet of any ignition source, including electrical, television or telephone connections; electric meters; and furnaces.

Once the gas service has been installed, either the contractor or the owner/customer must call Wilson Energy Dispatch at 252-399-2424 to have the meter set. Once the meter has been set and the piping has passed inspection, the owner/customer must call Customer Service at 252-399-2200 to have the gas service turned on. The gas meter will not be set until requested.


Residential Gas Services

The gas service will normally be located on the non-driveway side of the house and within approximately eight feet of the front corner of the house.

Services CAN NOT be installed:

  • At the rear of the house.
  • Inside fenced areas.
  • Adjacent to carports.
  • Where vehicles may travel or be parked.
  • Anywhere subject to damage.
  • Within three feet of openings in buildings, including crawl spaces, windows, and doors. A service can only be installed within three feet of an existing vent if the vent has been permanently closed.
  • Within three feet of any ignition source, including electrical, television or telephone connections; electric meters; and furnaces.

Once the gas service has been installed, either the contractor or the homeowner/resident must call Wilson Energy Dispatch at 252-399-2424 to have the meter set. Once that has been done and the house piping has passed inspection, the homeowner/resident must call Customer Service at 252-399-2200 to have the gas service turned on. The gas meter will not be set until requested.

Should an addition be made to a house or a building added to the property, a contractor would need to pipe to the existing meter.


Service Relocation

Should the gas service need to be relocated to accommodate an addition to an existing building or the addition of a new building, contact Wilson Energy at 399-2432. Any charges associated with the relocation will be billed to the customer. Charges will include labor, materials, and equipment costs Wilson Energy incurs for the relocation.

A locate will be called in before work is to begin, however, PRIVATELY OWNED LINES WILL NOT BE MARKED AND WILL NEED TO BE MARKED BY THE OWNER/CUSTOMER OR CONTRACTOR.

Allow approximately two (2) weeks for the relocation on property along City maintained streets and four (4) to six (6) weeks for property along state maintained streets. To see if your road is state maintained click on the following link to visit the NCDOT Secondary Road lookup page.

A building or building addition is not to be installed over natural gas pipelines.


Excess Flow Valve (EFV)

An EFV is a safety valve installed on the gas service line to a property that will limit the flow of natural gas through the service line to the meter in the event the gas service line is damaged.  Damage to service lines can be caused by excavation dig-ins, accidents, etc.  Limiting the flow of natural gas from a damaged gas service line greatly reduces the risk of further problems and/or damages.

Wilson Energy natural gas customers can contact the Natural Gas Division to request an investigation to determine if your service line meets the criteria for the installation of an EFV.


Service Maintenance

Wilson Energy is responsible for the maintenance of the gas meter and the service lines from the street to the meter. Any problems beyond the meter are the responsibility of the owner/ customer. The following is information regarding how Wilson Energy maintains the gas services and meters.

Meter Change Out Program

Wilson Energy changes out gas meters that meet certain criteria to ensure they are kept in proper working order and accurate readings can be taken every month.

Customers must be home during the exchange so that all gas appliances can be relit after the gas is turned back on. If gas technicians stop by when a customer is not home, they will leave a green card on the door. If you receive a green card, please call the number on the card to schedule an appointment. The exchange takes about one hour.

Meter Maintenance

Wilson Energy is responsible for the safety and upkeep of the gas meters. Please help our technicians perform necessary service and repairs:

  • Bushes and tress should not be planted near the meter as they inhibit personnel movement. Also, roots from the plants can disturb the service line and meter and cause gas leaks.
  • Pets or objects should not be tied or fastened to the gas meter or service line. The stress or pulling can cause gas leaks.
  • Maintenance can not be performed if gas meters are in locked fenced areas or in fenced areas with dogs.

Letters will be sent to customers asking for the removal of bushes/trees that are too close to meters or objects attached to meters and piping. If gates are locked or if a dog is inside a fenced area, a letter will be sent to notify the occupant that maintenance was attempted.

Annual Leak Survey

Wilson Energy inspects all Wilson Energy gas lines every three years. The areas that have natural gas with Wilson Energy have been divided into four sections, three residential sections and one business section. Once a year, a Wilson Energy employee or contractor firm will complete inspections in one residential section and the business section.

When leaks are found during the leak survey, the inspector gives the information to Wilson Energy and corrective action is taken. If a leak is found on the customer piping, a letter will be sent to the occupant requesting that the leak be repaired.

The city side of the piping is defined as the service line from the street to the house and the meter. The customer side is defined as all house piping up to, and including, where the house piping connects to the meter.


Service Termination

Temporary Cut Off

Please contact Customer Service by calling 252-399-2200 or by visiting their office at 208 Nash St. NE, across from the BB&T Towers.

Wilson Energy requires that customer NOT cut off the gas meter themselves. This benefits customers because the monthly facilities charge for the gas service will not be billed if Customer Service cuts off the gas.

When the customer is ready to have the gas service turned on for the winter they must contact Wilson Energy Customer Service. The customer will be charged a fee for the gas service to be turned on. For more information, contact Customer Service.

Building Demolition

If the building is within the City Limits, or within the boundaries the City’s Extra-Terratorial Jurisdiction (ETJ), the customer must contact the Inspections Department at 252-399-2220, or visit their office located on the 1st floor of City Hall at 112 N Goldsboro Street. The Inspections Department will forward the request to the Gas Division so that the gas service can be removed prior to the demolition.

If the building is outside the City Limits, the customer should contact the Wilson Energy at 252-399-2424 to request the removal of the gas service. The Wilson Energy Gas Division office is open from 8 a.m. to 4:30 p.m. Monday through Friday.

Wilson Energy requests that its staff be given at least two weeks to remove the gas service on streets maintained by the City of Wilson. If the service is on a property along a state-maintained road Wilson Energy will require four to six weeks to remove the gas service. To see if your road is state-maintained click on the following link to visit the NCDOT Secondary Road lookup page.

Permanent Removal of Service

Want a gas service permanently removed, for any reason other than building demolition? Contact the Wilson Energy Gas Division office at 252-399-2432.

If the service is located on a property along a city-maintained street, Wilson Energy will require approximately two weeks for the service to be removed. Should the property be located along a state-maintained road, Wilson Energy will require four to six weeks for the service to be removed. To see if your road is state-maintained click on the following link to visit the NCDOT Secondary Road lookup page.


Frequently Asked Questions

Does Wilson Energy relight pilot lights?

The Gas Division relights pilot lights only if:

  • The meter has been changed out.
  • Routine maintenance has been performed on meter equipment.
  • Routine maintenance has been performed on gas lines.

When a meter is turned off due to a leak on the customer piping, the Gas Division is not responsible for turning the gas back on and relighting pilot lights after the leak has been repaired.

Does Wilson Energy install gas appliances?

The Gas Division does not install appliances. A contractor is needed to install any appliances an occupant wishes to connect to natural gas, as well as any house piping that is necessary. The Gas Division will not recommend contractors for these services.

How large is Wilson Energy’s natural gas distribution system?

  • Miles of Distribution Mains – approximately 397
  • Number of Natural Gas Services – 15,039

***As of December 31, 2017***

What is the current Wilson Energy residential gas rate?

Is there a monthly facilities charge for natural gas?

Yes, there is a $16 per month fee for having the gas service on, whether or not it is utilized.

***Effective June 1, 2018***

What is a Btu?

A Btu (British Thermal Unit) is the amount of heat required to raise one pound of water one degree Fahrenheit.

How does the Btu content of natural gas compare to the Btu content of other forms of energy?

Fuel Type Fuel Unit of Measure Fuel Heat Content per Unit in Btu’s
Natural Gas CCF 103,100
Propane Gallon 91,000
Electricity Kilowatt Hour 3,412
Heating Oil Gallon 139,000

How much is 1 CCF of natural gas in other energy forms?


Propane Equivalent Electricity Equivalent Heating Oil Equivalent
Natural Gas (1 CCF) 1.133 Gallons 30.217 Kilowatt Hrs 0.741 Gallons

The Btu content for the different forms of energy were obtained from the U.S. Department of Energy.

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