RIDE operates approximately 18 vehicles ready to serve you across Wilson, NC. All vehicles are ADA accessible to meet the Federal Transit Administration and Americans with Disabilities Act requirements. RIDE is open to the public through its fixed route system available in Wilson city limits.

Cost

Individual ride: $2.50

Additional passengers: $1 each. Children 8 and under ride Free.

Learn more about the RIDE pass in the Frequently Asked Question section at city.ridewithvia.com/ride-wilson

Service Hours

Monday to Friday: 6 a.m. - 7 p.m.

Saturday: 7 a.m. - 6 p.m. 

No service on Sundays, and closed on Thanksgiving and Christmas.

Online

Use the online booking tool to request your ride.

ridewilson.app.ridewithvia.com 

Mobile App

The easiest way to use the service is by downloading the RIDE by Via app to request and manage your rides.

By Phone

Call 252-595-5357 to schedule a ride. Follow the prompts from the automated booking assistant to request your trip. 

Need an Accommodation? 

The City of Wilson is committed to making RIDE accessible to everyone.

RIDE offers wheelchair-accessible vehicles that accommodate wheelchairs up to 31' wide and a combined passenger and device weight of up to 800lbs. 

Wheelchair-Accessible Vehicle

Please let us know if you need a wheelchair-accessible vehicle when you book your RIDE by:

• Filling out the Wheelchair-Accessible Vehicle Request Form, or
• Calling 252-595-5357

Other Accessibility Needs 

RIDE is designed as a shared, on-demand transportation service. Most riders are picked up and dropped off at nearby locations, which may require a short walk.

If you have a disability and need assistance or an accommodation to use RIDE, please contact us. Some accommodations and services may already be available without needing to request a reasonable modification.

Review the Frequently Asked Questions or Call 252-595-5357 to discuss your transportation needs and available options.

Request a Reasonable Modification

If a disability makes it difficult for you to use RIDE under one of our regular policies or procedures, you may request a reasonable modification. A reasonable modification is a change to a policy or procedure that may help a person with a disability use RIDE services.

Reasonable Modification Policy & Procedures (PDF)

Politica y procedimientos de modificaciones razonables (PDF)

Request a Reasonable Modification (Fillable PDF)

Formulario de solicitud de modification razonable ( PDF rellenable)

Need Help?

Call the Transit Manager at 252-399-2489.

711 Text-to-Voice Relay is also available.

Wilson Transit is committed to providing transportation services that are accessible and free from discrimination.

Title VI Policy

As a recipient of Federal financial assistance, Wilson Transit System does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, religion, sex, national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by Wilson Transit System directly or through a contractor or any other entity with whom Wilson Transit System arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Americans with Disabilities Act of 1990, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the acts. Title 45 Code of Federal Regulations Part 80, 84, and 91. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed.)

In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact the City of Wilson Human Relations Office at 252-399-2229.

Accessible formats are available upon request. Please call the Transportation Manager at 252-399-2489; 711 Text-to-Voice Relay is also available.

The complaint process and form for both Title VI and Americans with Disabilities (ADA) is linked below. Complaints should be submitted in writing or in person within 180 days of the alleged incident.

How To Submit a Complaint

Joint ADA / Title VI Complaint Form  (Fillable PDF)

Formulario conjunto de queja bajo la ADA y el Titulo VI (PDF rellenable)

Mail

ADA Coordinator
P.O. Box 10
Wilson, NC 27894

E-mail

bjwoodard@wilsonnc.org

For questions or assistance, contact the Human Relations Director / ADA Coordinator at 252-399-2308