Energy Assistance and Medical Alert Programs

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Energy Assistance Program 

Everyone budgets to pay for their utility costs, but what happens when you experience a crisis that causes your utility costs to increase over your budget? In those situations, we offer the Energy Assistance Program.

 The Energy Assistance Program is designed to assist customers experiencing a utility-related crisis, and is not intended to cover the entire cost of a utility bill. Eligibility for energy assistance depends on a variety of factors, including but not limited to, the household’s size, income, and utility costs. The City publishes standardized criteria for the awarding of Program funds at least annually, which can be found below.

Energy assistance is not guaranteed for every applicant. Customer Service employees are charged with the responsibility of assessing every situation to ensure the best allocation of City finances.

To schedule an appointment, please contact Customer Service Monday – Friday between the hours of 8:30 AM – 6:00 PM.

Energy Assistance Guidelines


 Medical Alert Program

This program ensures the City of Wilson will attempt personal contact with disabled or energy-dependent customers prior to terminating utilities for nonpayment. Customers are responsible for notifying the City if there is someone in the customer’s household who is either:

1.Chronically or seriously ill; or
2.On a life support system requiring electricity.

The customer must have a doctor or hospital fill out a Medical Alert Form. Once the form has been completed, the Customer will need to return the form to Customer Service. Forms are valid for one year and must be renewed annually by the customer.

A Medical Alert Form can be found here.