Payment Options

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The City of Wilson offers numerous ways to pay and never charges convenience or junk fees. 


The City of Wilson provides online account access for all Utility accounts. Online accounts provide secure and convenient payment options using a Credit/Debit Card or an electronic check.

To establish an online account click here. If you need assistance contact Customer Service and a representative will guide you through the process.

Over the Phone

The City of Wilson offers a 24/7 payment option using your phone or mobile device called Express Pay! Express Pay allows customers to make a payment, review account information and/or access payment and billing history over the phone. Express Pay is convenient, user friendly and payments made are posted immediately. Call (252) 399-2200.

By Mail

Attn: Collection Division
PO Box 2407
Wilson, North Carolina 27894

In Person

The Customer Service Center is located at 208 Nash Street NE in Wilson, North Carolina and is open for customers to make payments in the office Monday – Friday from 8:30 AM to 5:00 PM, or through our four lane Drive Thru Monday – Friday from 8:30 AM – 6:00 PM and Saturdays from 9:00 AM – 12:00 PM.

Need to make a payment after Business Hours?

Visit our Night Deposit Box, located in Lane 1 of the Drive Thru. Check and money order payments only. Payments deposited after 8:00 AM will be processed the next business day.