COVID-19 News & Updates

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The continued safety and security of the Wilson community is the City’s top priority. City leadership is working in partnership with the NC Department of Health and Human Services and the Wilson County Health Department on planning for COVID-19.

The City has established measures to help prevent the spread of the virus. These measures, outlined below, will remain for 30 days beginning March 13. All city utilities and most services will continue under normal operations. This includes water and sewer operations, electric, natural gas, Greenlight, trash collection, and police and fire response. The Wilson Transit System will continue to operate with expanded cleaning procedures.

“Protecting Wilson residents is our primary focus during this time,” said Mayor Carlton Stevens. “These safeguards have been put in place to lessen any possible impact from COVID-19 and to protect our most vulnerable citizens. I urge you to take steps to prepare, watch out for elderly neighbors and family members, and pray for our community, our state and our nation. We will get through this challenge together, and we look forward to resuming normal operations as soon as possible.”

Governor Cooper's Stay-at Home Order (effective March 30 at 5 p.m.)

March 27: Executive Order 121 issues a statewide Stay at Home Order beginning Monday, March 30, 2020 at 5 p.m. until April 29, 2020, directing people to stay at home except to visit essential businesses, to exercise outdoors or to help a family member. Specifically, the order bans gatherings of more than 10 people and directs everyone to physically stay at least six feet apart from others.  Read Frequently Asked Questions

Mayor Stevens reviewed changes to the City's utility disconnection policy and the main points of the stay-at-home order in his latest update.

Watch Mayor Steven's Update

COVID-19 Update for March 28 Presentation

Essential Businesses

All businesses that may operate are included in Executive Order 121. If you do not think your business is included in the essential services list, and you think it should be, you may apply online at the NC Department of Revenue to be designated essential. Until your exemption is reviewed, you may operate as long as your business can accommodate social distancing in your workplace.   

More information about Essential Business designation

What business can remain open? (this is not a full listing, see the Executive Order for full list)

• Restaurants that provide take-out, drive-thru, or delivery
• Grocery stores
• ABC stores and beer and wine stores
• Doctors and other healthcare providers
• Pharmacies
• Hardware stores
• Post offices
• Office supply stores
• Gas stations and convenience stores
• Veterinarians and pet supply stores
• Hotels, airlines, buses, taxis, and rideshare services
• Places of worship
• Child care providers (that are following the required NCDHHS procedures)

 Customer Service and Utility Bill Payment

The Customer Service Center is now closed to walk-in customers. All lanes of the drive-thru will remain open during regular business hours, Monday – Friday from 8:30 a.m. until 6 p.m. and Saturday from 9 a.m. until noon. One lane will be designated for new accounts and customer service questions.

The South District Police Station at Fikewood Plaza will open as an additional drive-thru bill payment location. That center will open on Monday, March 16 at 8:30 a.m. and will operate Monday – Friday from 8:30 a.m. until 5 p.m..

We encourage all of our customers to use online and telephone payment methods if possible. Bills can be paid online at or through the automated system at 252-399-2200. Additional ways to contact Customer Service can be found under "Additional Resources" to the left of this message.  

Parks and Recreation Facilities and Programs

All city parks remain open. Playgrounds, park bathrooms and shelters will close on March 24.

Wedgewood Golf Course remains open, although no gatherings of more than 10 people are allowed.

All recreation centers and community centers are now closed.

All athletic programs have been suspended. This includes both practices and games. 

Cancellations and Postponements

All City Boards and Commissions meetings are cancelled until further notice.  

All city events through April 30  are cancelled. Events will be re-evaluated in 30 days. We will add information here as future events are postponed or cancelled. 

 Social Distancing Requirements 

• Maintaining at least a six foot distance from other individuals

• Washing hands using soap and water for at least twenty seconds as frequently as possible or the use of hand sanitizer;

• Regularly cleaning high-touch surfaces

• Facilitating online or remote access by customers if possible

High Risk Populations

The NCDHHS recommends that people at high risk of severe illness from COVID-19 should stay at home to the extent possible to decrease the chance of infection. People at high risk include people:

·        Over 65 years of age, or

·        With underlying health conditions including heart disease, lung disease, or diabetes, or

·        With weakened immune systems.

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