COVID-19 News & Updates

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The continued safety and security of the Wilson community is the City’s top priority. City leadership is working in partnership with the NC Department of Health and Human Services and the Wilson County Health Department on planning for COVID-19.

The City has established measures to help prevent the spread of the virus. These measures, outlined below, began March 13 and will remain until further notice. All city utilities and most services will continue under normal operations. This includes water and sewer operations, electric, natural gas, Greenlight, trash collection, and police and fire response. 

“Protecting Wilson residents is our primary focus during this time,” said Mayor Carlton Stevens. “These safeguards have been put in place to lessen any possible impact from COVID-19 and to protect our most vulnerable citizens. I urge you to take steps to prepare, watch out for elderly neighbors and family members, and pray for our community, our state and our nation. We will get through this challenge together, and we look forward to resuming normal operations as soon as possible.”

The Wilson County Health Department has created a COVID-19 Dashboard for the Wilson community. The dashboard is updated daily:

Wilson Community Forum on COVID-19 

The Wilson City Council will host a Wilson Community Forum on COVID-19 on Tuesday, July 7 from 5:30 p.m. until 6:45 p.m. This will be a virtual event available to the public on Channel 8 and streaming services.

The event will include a panel of local physicians and public health experts to answer your questions about COVID-19. The panel includes experts from Wilson Medical Center, Wilson County Health Department, Carolina Family Health Centers and an area physician.

Streaming video link:

City of Wilson Facebook page (we will show as a Facebook Live event):


Plan to Reopen North Carolina 

On April 23, Governor Cooper presented his plan for reopening the state at the appropriate time. Read the Governor's Press Release for a full explanation of the phases and metrics. 

Safer at Home 

On May 20, Governor Roy Cooper announced North Carolina will enter Phase 2 of reopening on Friday at 5 p.m.

Under Phase 2, the Stay at Home order is lifted and replaced with a "Safer at Home" recommendation.

Many businesses, such as barber shops, hair salons, and other personal care businesses can now open, along with on-site dining at restaurants. Indoor gatherings will continue to be limited to 10 people and outdoor gatherings to 25 people. Public playgrounds will remain closed.

This order begins on Friday at 5 p.m. and continues until June 26. 

Executive Order 141

FAQs on Executive Order 141

Phase Two Reopening

Executive Order 124 Suspending Utility Disconnects for Nonpayment

On March 31, Governor Cooper issued Executive Order 124, prohibiting utilities from disconnecting customers unable to pay during the COVID-19 pandemic. The order applies for 60 days and gives residential customers six months to pay outstanding bills. The Wilson City Council suspended cut-offs on March 26.

Mayor Stevens explained more about how Executive Order 124 in his May 8 update. (Utilities covered beginning 13 minutes into video.)

The City will still read meters and mail out utility bills. Charges will still have to be paid.  Customers who are able are encouraged to pay to prevent a large balance from accumulating.  If you cannot pay the entire amount we have programs and options to assist you.

Contact Customer Service at (252) 399-2200 to discuss your needs and create a plan that is right for you.

Wilson Transit Changes

Wilson Transit has shifted from fixed routes to passenger-scheduled rides in response to the COVID-19 emergency. Rides are now limited to essential trips to a job site, grocery store, pharmacy or doctor’s appointment.

Passengers should call to schedule a ride. Call 252-291-2850 or 252-399-2490 between 6:30 a.m. and 5 p.m. Monday through Friday, or 8 a.m. to 4 p.m. on Saturdays. After scheduling the ride, the passengers will be able to go their regular bus stops and will be picked up and carried to their destination. The fares will remain the same. Buses will not picking up passengers who have not called ahead to make a reservation.

Customer Service and Utility Bill Payment

The Customer Service Center is closed to walk-in customers. All lanes of the drive-thru will remain open during regular business hours, Monday – Friday from 8:30 a.m. until 6 p.m. and Saturday from 9 a.m. until noon. One lane will be designated for new accounts and customer service questions.

The South District Police Station at Fikewood Plaza will open as an additional drive-thru bill payment location. That center will open on Monday, March 16 at 8:30 a.m. and will operate Monday – Friday from 8:30 a.m. until 5 p.m..

We encourage all of our customers to use online and telephone payment methods if possible. Bills can be paid online at or through the automated system at 252-399-2200. Additional ways to contact Customer Service can be found under "Additional Resources" to the left of this message.  

Parks and Recreation Facilities and Programs

Parks and Recreation Facilities and Programs

All city parks remain open. Playgrounds and park bathrooms will remain closed through Phase 2. Shelters are available for use if social distancing requirements are met and groups are less than 25 people. Through Phase 2, shelters will be available on a first-come-first-served basis and shelter rentals will not be allowed. No one with a fever and/or cough should enter a park.

Wedgewood Golf Course remains open, although gatherings are limited to 10 people indoors and 25 people outdoors.

Recreation Centers remain closed through Phase 2 and all exercise classes are cancelled until further notice. Check the Parks and Recreation Facebook page for information about online classes.

We are hopeful we will be able to hold some athletic programs this summer. We are reviewing the recent guidelines for youth sports programs and determining how we can deliver a safe experience for young athletes.

We were required to make many tough decisions about summer Recreation programs. Our priority must remain the health and safety of our participants.


The Recreation Park Pool and Reid Street Pool will remain closed through Phase 2. After reviewing the guidance provided for operating pools, we are not confident we can maintain the health and safety requirements while delivering an enjoyable experience for swimmers. We will re-evaluate this decision once North Carolina moves closer to Phase 3 of reopening.

Summer Camps

Summer Day Camps will not operate during Phase 2. After reviewing the guidance provided for operating day camps, we are not confident we can maintain the health and safety requirements while delivering an enjoyable experience for campers. The nature of our camps and the facilities we use make it difficult to hold camp safely. We will re-evaluate this decision once North Carolina moves closer to Phase 3 of reopening.

Cancellations and Postponements

No city events will be held until Phase 3 reopening.

City Council meetings will be held remotely until further notice. The live steam link will be posted to the City’s website.

City Boards and Commissions meetings are cancelled until further notice. 

 Social Distancing Requirements 

• Maintaining at least a six foot distance from other individuals

• Washing hands using soap and water for at least twenty seconds as frequently as possible or the use of hand sanitizer;

• Regularly cleaning high-touch surfaces

• Facilitating online or remote access by customers if possible


High Risk Populations

The NCDHHS recommends that people at high risk of severe illness from COVID-19 should stay at home to the extent possible to decrease the chance of infection. People at high risk include people:

·        Over 65 years of age, or

·        With underlying health conditions including heart disease, lung disease, or diabetes, or

·        With weakened immune systems.

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