The city remains committed to the long-term safety and security of the Wilson community. We continue to take measures to minimize potential COVID-19 spread while continuing essential city services. We are monitoring changing conditions with the Delta variant and will continue to follow North Carolina public health measures. While masks are not currently required in city facilities, we encourage anyone visiting a city facility to take the individual precautions they deem appropriate. Many contactless options remain available for bill payment and requesting city services.

Customer Service and Utility Bill Payment

The Customer Service Center will also reopen to walk-in customers on May 3. Protective glass is in place in customer contact areas.

All lanes of the drive-thru will remain open during regular business hours, Monday – Friday from 8:30 a.m. until 6 p.m. and Saturday from 9 a.m. until noon. One lane will be designated for new accounts and customer service questions. A kiosk has been added in the first drive-thru lane to provide a contactless payment option that takes cash, check and card payments 24 hours a day. Payments through the kiosk apply to City of Wilson utility and Greenlight customer accounts instantly.

The Fikewood drive-thru location will also remain open 8:30 – 5pm M-F, except 12-1pm for lunch.

Other convenient, 24-hour, seven day a week services will continue, including online and telephone payments. Bills can be paid online at www.wilsonnc.org or through the automated system at 252-399-2200. Additional ways to contact Customer Service can be found under "Additional Resources" on the website.

COVID-19 County Alert System

A new COVID-19 County Alert System was introduced on Tuesday, Nov. 17, by the State of North Carolina. The system gives each North Carolina county a risk level of Yellow (significant community spread), Orange (substantial community spread) or Red (critical community spread). The risk level is determined using three measures: the case rate, the percentage of positive tests, and the impact on the county hospital system.

Link to more information about the COVID-19 County Alert System https://files.nc.gov/covid/documents/dashboard/COVID-19-County-Alert-System-Report.pdf

Wilson Community Forum on COVID-19 

The Wilson City Council hosted a Wilson Community Forum on COVID-19 on Tuesday, July 7. The forum included a panel of local physicians and public health experts to answer your questions about COVID-19. Watch the forum here: https://vimeo.com/436513410

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