General City Contact Directory

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Wilson Energy

Customer Service
208 Nash St
252-399-2200

Billing Inquiries & New Service Requests
208 Nash St NE
252-399-2200

Electric Service Problem (24 hour service)
1800 Herring Ave
252-399-2424
Report a Power Outage Online

Natural Gas Service Problem (24 hour service)
1800 Herring Ave
252-399-2432

Water, Sewer & Stormwater Service Problem (24 hour service)
Broken water line, water pressure issues, water flowing out of manhole/toilet/drain, sewer stop-up, stormwater drainage issues.
1800 Herring Ave
252-399-2424

Load Management
1800 Herring Ave
252-399-2413

TDD-Hearing Impaired Device
252-399-2313

Key Account Customers (Industrial and Large Institutional)
1800 Herring Ave
252-399-2417


Development Services

Development Services 112 Goldsboro St E

Inspections
Permits, Construction Standards, Neighborhood Improvement, Nuisance Complaints
252-399-2219 or 252-399-2220

Land Development
Rezoning, Annexations, Signage, ABC permits, Site Plans, Flood Information
252-399-2218

Geographic Information Systems (GIS) & Mapping
252-399-2428


Greenlight

Customer Service
Request Service, Payments, Billing
252-399-2200 (option 3,1)

Residential Technical Support
Residential Support
252-399-2200 (option 3,2,2)

Business Technical Support
Business Support
252-399-2200 (option 3,2,1)


Administration

Administration
City Clerk, City Council Minutes, Resolutions, Ordinances, Boards & Commissions, and Municipal Codes
City Hall
112 Goldsboro St E

Mayor
252-399-2310

City Manager
252-296-3398

City Clerk
City Council Minutes, Resolutions, Ordinances, Boards & Commissions, and Municipal Codes
252-399-2302

City Council Message Line
252-399-2320


Downtown Development

Downtown Development
City Hall
112 Goldsboro St E
252-399-2211

Wilson Downtown Development Corporation (WDDC), Wilson Downtown Properties (WDP), Commercial Property Redevelopment, Downtown Grants & Incentives, Business Development, Special Events, NC Main Street, Whirligig Park

 


Planning and Community Revitalization

Planning and Community Revitalization
City Hall
112 Goldsboro St E

Planning
Brownfields, Long-range Planning, Community Appearance, Design Review
252-399-2211

Community Development
Housing and Redevelopment Grants, Freeman Place Project, Grant Assistance
252-399-2211

Historic Preservation
252-399-2225

Parking Commission
252-399-2241


Finance & Customer Service

Finance Administration
Financial Polices & Reports, Fixed Assets, Payroll, and Budget
208 Nash St NE
252-399-2149

Accounts Payable
Vendor Payments
252-399-2142

Customer Service
Application for services, extensions for due dates, security deposits, questions about bills.
252-399-2200

Customer Credit
Customer contract payments, reports of meter tampering, questions regarding collections.
252-399-2756

Purchasing
Accounts Payable, Invoices, Receiving Times, Purchase Orders, Vendors
1800 Herring Ave
252-399-2404


Fire/Rescue Services (Non-Emergency)

Fire/Rescue Services Administration
307 W Hines St
252-399-2891 or 252-399-2890

Fire Prevention Bureau
252-399-2880

Public Education
Life Safety Education
252-399-2841

Training-Operations
252-399-2884

Support Services
252-399-2883

Operations
252-399-2881

Life Safety Educator
252-399-2841


Human Relations

Human Relations
Human Relations Commission, Committee for Person’s with Disabilities, Neighborhood Associations, 1st Friday on the Lawn, Wilson Youth Council
104 N Goldsboro St E
252-399-2308


Parks and Recreation Department

Parks and Recreation Administration
Rose Garden Information, Duck Blinds Information and Permits, Buckhorn Information, Wiggins Mill Information, Wedgewood Club House Rentals, General Information
1800 Herring Ave
252-399-2261

Recreation Park Community Center
Center Rentals, Program/Athletic Registration Questions, General Information, Gym Hours, Pool Reservations, Fleming Stadium Rentals
500 Sunset Rd
252-399-2266

Recreation Park Pool
Pool Hours, Swim Lessons
500 Sunset Rd
252-399-2269

Park Ranger
Report Hunting/Fishing without Permits, Report a Park Disturbance
500 Sunset Rd
252-399-2265

Picnic Shelter Reservations
252-399-7530

Reid Street Community Center
General Information, Center Rentals, Gym Hours, Program/Athletic Registration Questions
901 N Reid St
252-399-2277

Reid Street Pool
Pool Hours
901 N Reid St
252-399-2288

Pender Street Center
Resource Center Hours, Community Programs
300 S Pender St
252-399-2278

Vera Pope Resource Center
Resource Center Hours, Community Programs
1008 Railroad St
252-399-4884

Wedgewood Municipal Golf Course
Golf Course, Golf Lessons, Tee Times, Golf Tournament Information
252-237-2868

Athletics
Adult/Youth Program Information, Athletic Cancellations, Volunteer Coaching, Athletic Complex Rental
252-399-2264

Programs-Marketing
Youth/Adult Programs/Classes/Special Events, Advertising/Marketing, Informational Materials, Yearly Calendar
252-399-2285

Seniors/Special Populations
Senior Games, Special Olympics, Senior Trips, Volunteering
252-246-1133

Parks Division
Report a facility/playground/park maintenance concern or safety issue.
252-399-2273


Human Resources

Human Resources Administration
Applications, Employment, Policy and Procedure, Compensation, Job Descriptions, Benefits
1800 Herring Ave
252-399-2246


Police Department

Police Department
120 N Goldsboro St
252-399-2323

Information Non Emergency
252-399-2323

Criminal Investigations
252-206-5290

Patrol Operations
252-399-2340

Internal Affairs
252-399-2323

Police Records-Reports
252-399-2323

Crime Stoppers
252-243-2255

Drug Busters Hotline
252-399-2353

Police Chief
252-399-2318

Crime Prevention Office
252-399-2323


Buckhorn Lake

Buckhorn Lake
Boating, Fishing, Duck Hunting, Bathrooms, Shelter, Horse Trail, Piers
8177 Rock Ridge School Rd
252-235-6563


Public Works

Public Works Department
1800 Herring Ave
252-399-2400

City Engineer
252-399-2465

Public Works Director
252-399-2465

Engineering & Mapping
252-399-2468

Fleet Maintenance
252-399-2290

Stormwater Compliance
252-296-3305

Streets
252-399-2424

Traffic Signage
252-399-2424

Recycling, Garbage, Yard Waste Pick Up
252-399-2424


Water Resources

Water, Sewer & Stormwater Service Problem (24 hour service)
Broken water line, water pressure issues, water flowing out of manhole/toilet/drain, sewer stop-up, stormwater drainage issues.
1800 Herring Ave
252-399-2424

Water Quality Issues
252-399-2378

Billing Inquiries & New Service Requests
208 Nash St NE
252-399-2200

Backflow Prevention Program
252-296-3406

Sanitary Sewer Overflows (SSO)
252-399-2424

Inflow & Infiltration (I&I) Program
252-296-3412

FOG (Fats, Oils & Grease) Compliance Program
252-399-2499 or 252-205-1075

Industrial Customers, Pre-Treatment, Permit Compliance
252-399-2499 or 252-399-2491

Water Resources Department
252-399-2424

Water Treatment (Potable Water)
252-399-2375

Water Reclamation (Wastewater Treatment, Reclaimed Water)
252-399-2492

Toisnot Water Treatment Plant
800 N Pine St
252-399-2379

Wiggins Mill Water Treatment Plant
3110 Forest Hills Rd
252-399-2377

Water Infrastructure (Water Distribution, Wastewater Collection and Stormwater Operations)
1800 Herring Avenue
252-296-2424

Hominy Creek Water Reclamation Facility
3100 Old Stantonsburg Rd
252-399-2492

After hours emergencies please call Dispatch at 252-399-2424.


Airport

Wilson Industrial Air Center
4545 Airport Dr
252-991-6336


Wilson Transit System

Wilson Transit System
320 S Nash St
252-291-2850

City Bus-Administration
252-399-2488

City Bus-Information
252-291-2850