Technical Service Representative II
The role of the Technical Service Representative II (TSR II) is to provide excellent technical support to all Greenlight Community Broadband customers. In addition, the TSR serves in the role of utility dispatcher, SCADA systems operator and emergency call-taker for Wilson Energy.
Will began his career with the City of Wilson and Greenlight as a TSR I in November of 2013 and moved to TSR II in August 2016. Prior to his career with the city, he served in various positions in the field of technology. Will received his Associates of Liberal Arts/Fine Arts from Long Beach City College and his Bachelors of Science in Technical Management from DeVry University. During his spare time, Will also enjoys time with his wife and two children, drawing, playing guitar, and even painting; with several pieces of artwork on display across the country.