Update as of Feb. 26, 2026.

We are pleased to report that payment processing has resumed through MyWilson. All functionality has been restored and customers may again use MyWilson for making payments, viewing statements and usage, and keeping up on Community Events. 

We sincerely appreciate your patience and understanding while BridgePay rebuilt their systems during the outage. If you have any questions or concerns please reach out to Customer Service by calling 252-399-2200.

Our third-party vendor, BridgePay Network Solutions, remains unable to process payments through MyWilson because of its nationwide outage. When we were first notified of the outage in early February, we reached out to autopay customers advising them not to pay outstanding balances because they would be processed as soon as BridgePay service was restored. As we head into the third week of the outage, autopay customers have started receiving system-generated past due notices. We apologize for the confusion this has caused to autopay customers. Our Customer Service staff is contacting autopay customers with specific instructions for this billing cycle. Autopay customers will not be disconnected for past due balance, and there will be no other adverse effects to accounts because of the outage.

 Autopay customers should pay current balances as soon as possible. The easiest option is to pay by phone at (252) 399-2200, option 1. Credit card payments are still available through the phone system. Please be patient as the system is experiencing higher than normal call volumes. Calling during non-business hours is usually easier.

 If you prefer to pay by check you can mail it or drop it in the drop box located in Lane 1 of the drive thru at 208 Nash St NE. The mailing address is PO Box 2407 Wilson, NC 27894. Customers can also pay in person at the Customer Service Center.

Customers who made payments through MyWilson on February 5 have seen a delayed processing time due to the outage that happened that day. Those payments will be processed tonight and will show correctly in MyWilson tomorrow. Those customers will also be contacted by Customer Service in the next few days.

Bridgepay Network Solutions is a recognized, PCI Level 1 certified payment provider.  The Level 1 certification is the highest and most stringent level for payment security. BridgePay has been providing regular updates throughout the outage. The most recent update confirms they have completed security validations and are now working to resume transaction processing. At this time we do not have an ETA for recovery.