Frequently Asked Questions – Water Resources


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How do I establish service, or who do I contact with questions about my bill?
For questions concerning your water bill or how to establish service, call Customer Service at 252-399-2200.
What do I do if I notice a broken water line?
In case of water line breaks, call the Water Distribution Division at 252-296-3413. After business hours, please call Utility Dispatch at 252-399-2444.
Who do I call if my water pressure is extremely low or has significantly dropped?
Please call the Water Distribution Division at 252-296-3413. After business hours, please call Utility Dispatch at 252-399-2444.
I’ve noticed deep water buildup on the roads after a heavy rain. Who do I call?
In case of street drainage problems, call the Stormwater Division at 252-399-2434.
How do I get in touch with you to remove fallen limbs?
For removal of fallen limbs or debris, please call the Street Division at 252-399-2485.
My water smells/looks/tastes strange.
For concerns about the quality of your water, call the Water Treatment Lab Manager at 252-399-2378.
How can I find out more information about Buckhorn Lake?
For information regarding Buckhorn Lake Recreation Area, call the Parks & Recreation Department at 252-399-2261.
I saw water flowing out of a manhole/toilet/drain. Who do I call?
Customers who observe a Sanitary Sewer Overflow should report these as emergencies to the Wastewater Collection Division between the hours of 7:30 a.m.–4:00 p.m. at 252-296-3413 or after hours at 252-399-2444. After hours emergencies: Call Utility Dispatch at 252-399-2444.