JOB SUMMARY:  This position is responsible for managing the control and communication functions of the department.

Manages, develops, and implements demand-side management programs; maximizes cost savings on bulk power purchases by reducing electrical demand during peak periods.

Develops and implements the division budget.

Manages the operations of the Dispatch Control Center and Emergency Call Center; develops operational procedures and guidelines for dispatchers.

Maintains and expands use of the Supervisory Control and Data Acquisition computer network; develops specifications, purchases, installs, programs and maintains the SCADA system.

Manages citywide telecommunications services; negotiates contracts; reviews requests for changes and upgrades; supervises payment of monthly bills; ensures compliance with FCC rules and regulations.

Provides customers with engineering support for power quality and energy related issues; resolves power quality problems; performs customer rate analyses and energy audits.

Performs other related duties as assigned.

Knowledge of the theories, principles, and practices of electrical engineering.

Knowledge of the principles of energy management.

Knowledge of the principles of telecommunication.

Knowledge of the principles and practices of electric utility operations.

Knowledge of local, state, and federal laws and regulations pertaining to utilities.

Skill in analyzing data and making decisions.

Skill in establishing priorities and organizing work.

Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.

Skill in public and interpersonal relations.

Skill in oral and written communication.

SUPERVISORY CONTROLS:  The Utilities Director assigns work in terms of department goals and objectives.  The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES:  Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Code, FCC rules and regulations, and EPA rules and regulations. These guidelines require judgment, selection, and interpretation in application. 

COMPLEXITY:  The work consists of varied managerial and technical engineering duties.  Frequent system maintenance needs contribute to the complexity of the work.

SCOPE AND EFFECT:  The purpose of this position is to manage the city’s control and communication functions.  Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, representatives of utilities suppliers, consultants, contractors, and the general public.

PURPOSE OF CONTACTS:  Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table.  The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT:  The work is typically performed in an office.  Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  This position has direct supervision over Generator Systems Technician (1), Control Technician (1), Load Management Technician (3), Administrative Secretary (1), and Dispatcher (6).

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.

Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.