Pay Range 23 Breakdown

Hourly (40 hrs.)$30.7913$46.1869
Hourly (42 hrs.)$29.3250$43.9875
Hourly (56 hrs.)$21.9938$32.9906

Key Accounts Administrator

Range: $64,045.82 - $96,068.74 (23)
Position Number: 6372

JOB SUMMARY:  This position is responsible for managing all key accounts for the department.
Coordinates, edits and bills the top sixty municipal, industrial, and large commercial customers.
Obtains meter readings from city personnel and inputs to spreadsheet; evaluates complex data to determine that proposed billing is in line with customer’s billing history; verifies that system billing is in line with spreadsheet evaluation; combines system bill with spreadsheet evaluation documentation; mails bills to key account customers.
Coordinates key account activities; coordinates department response to key account activities; meets with key account customers on a regular basis.
Serves as Wilson Energy rate expert; responds to customer questions; coordinates changes in rate structure and cost basis; explains billing to customers.
Manages natural gas supply; monitors daily system loads; schedules peak standby gas; coordinates with natural gas supplier and marketer; reconciles billing from natural gas supplier and marketer.
Negotiates monthly natural gas rates with interruptible industrial and large commercial customers.
Establishes key performance indices and tracking information for budget monitoring, key account customer information, and management control.
Performs other related duties as assigned.
Knowledge of utility rate design and application.
Knowledge of detailed billing criteria.
Knowledge of local, state, and federal laws and regulations pertaining to utilities and utilities billing.
Knowledge of local government budgeting, financial management and purchasing practices.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS:  The Director assigns work in terms of department goals and objectives.  The work is reviewed through conferences, reports, and observation of department activities.
GUIDELINES:  Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and city utility rates.  These guidelines require judgment, selection, and interpretation in application. 
COMPLEXITY:  The work consists of varied managerial and technical duties. 
SCOPE AND EFFECT:  The purpose of this position is to manage the city’s key accounts.
PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, customers, representatives of utilities suppliers, and the general public.
PURPOSE OF CONTACTS:  Contacts are typically to give and exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.
PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table.
WORK ENVIRONMENT:  The work is typically performed in an office. 
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.