Pay Range 16 Breakdown
|Hourly (40 hrs.)||$18.7910||$28.1865|
|Hourly (42 hrs.)||$17.8962||$26.8443|
|Hourly (56 hrs.)||$13.4222||$20.1332|
Range: $39,085.31 - $58,627.96 (16)
Position Number: 601
JOB TITLE: BILLING SUPERVISOR
This position is responsible for coordinating the functions for the meter service functions of the department.
Managing the Meter reading to stay within a specific period.
Monitors billing cycles, off-cycle and final billing to make sure they are billed on schedule.
Assists with daily billing activities and monthly billing schedules.
Assists with large customer billings.
Explains, monitors, and adjusts Budget Bill customers.
Oversees back billing for electric, gas, and water/sewer utilities.
Interprets, maintains, and enforces regulations policies.
Assists and response to other internal and external customers’ complaints and questions.
Oversees, bill, mail, and adjust assessments.
Assists with cancel and rebilling of customers accounts if needed.
Adjusts incorrect utility bills.
Explains rate structures and procedures to utility customers.
Trains, schedules, direct, supervise, evaluate, and disciplines personnel.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of utility billing operations.
Knowledge of collection operationss.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state and local laws, and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in supervision of personnel.
Skill in oral and written communication.
The Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant.
city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application
The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.
SCOPE AND EFFECT:
The purpose of this position is to coordinate the meter service operations of the department. Successful performance facilitates and promotes the accuracy of utility billing.
Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, and the general public.
PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light object.
The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
The position has direct supervision over Billing Clerk (4), Lead Meter Service Technician (1), Meter Technician II (1), Meter Service I (7).
Knowledge and level of competency commonly associated with completion of a specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.