Pay Range 16 Breakdown
|Hourly (40 hrs.)||$18.7910||$28.1865|
|Hourly (42 hrs.)||$17.8962||$26.8443|
|Hourly (56 hrs.)||$13.4222||$20.1332|
Range: $39,085.31 - $58,627.96 (16)
Position Number: 600
JOB TITLE: CREDIT SUPERVISOR
This position is responsible for coordinating the functions of the credit department.
Negotiates payment plans with customers.
Handles inquiries concerning status of utility accounts that have active payment plans.
Receives payments on payment plans and updates to ensure timely payment.
Processes bankruptcy (Utility and Greenlight) filings; closes old accounts in bankruptcy filings and opens new ones.
Process NC Debt Set Off.
Process time sheets.
Trains, schedules, directs, supervises, evaluates, and disciplines personnel.
Researches, plans, and recommends policies or procedural changes in credit area.
Performs other related duties as assigned
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of collection operations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in oral and written communication.
The Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.
The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.
SCOPE AND EFFECT:
The purpose of this position is to coordinate the credit operations of the department. Successful performance facilitates and promotes the timely collection of utility charges, alleviates financial hardships for some customers.
Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, law enforcement personnel, and the general public.
PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light and heavy objects.
The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
The position has direct supervision over Lead Customer Service Technician (1), Customer Service Technician (3), and Credit Representative (2).
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Ability to be bonded.