Positions

Pay Range 21 Breakdown

BreakdownMinMax
Annually$52,565.40$78,848.08
Monthly$4,380.45$6,570.67
Bi-Weekly$2,021.75$3,032.62
Hourly (40 hrs.)$25.2718$37.9077
Hourly (42 hrs.)$24.0684$36.1026
Hourly (56 hrs.)$18.0513$27.0770

Billing Manager

Range: $52,565.40 - $78,848.08 (21)
Position Number: 599

JOB TITLE:  BILLING MANAGER
JOB SUMMARY:  This position is responsible for managing the billing and field services departments of the City.                                                                                MAJOR DUTIES:
Assists in implementing, testing and monitoring new system software and concurrent development/alteration of business practices to maximize returns on new software.
Monitor the Meter reading to stay within a specific period.                                   Monitor the billing of cycle, off-cycle and final billing to make sure they are billed on schedule.
Monitor the billing of old accounts and new accounts in bankruptcy filings.
Monitor the daily billing activities and monthly billing schedules.
Monitor the billing of our industrials customer billing.
Assists the Billing and Field Service department as needed.
Monitor Budget Bill customers.
Monitor back billing for electric, gas, and water/sewer utilities.
Interprets, maintains, and enforces regulations policies.
Communicates with the Billing and Field Services department through meetings.
Assists and response to other internal and external customers’ complaints and questions.
Handles stormwater and solid waste adjustments and changes as required.
Monitors cancel and rebilling of customer’s accounts if needed.
Monitors rate structures and procedures to utility customers.
Investigates and resolves customer issues in Billing and Field Services area.
Trains, schedules, direct, supervise, evaluate, and disciplines personnel.
Recommends changes in operating practices and procedures in Billing and Field Services area.
Prepares reports; assists in the preparation of the annual budget.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of utility billing operations.
Knowledge of collection operations.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state and local laws, and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in supervision of personnel.
Skill in oral and written communication.
SUPERVISORY CONTROLS:
The Assistant Director of Finance, Business Operations assigns work in terms of general instructions. The Assistant Director spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.                                                                                                                     GUIDELINES:
Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.                                                    COMPLEXITY:
The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.
SCOPE AND EFFECT:
The purpose of this position is to manage the operations of the Billing and Credit department. Successful performance facilitates and promotes the accuracy of utility billing and alleviates financial hardships for some customers.
PERSONAL CONTACTS:
Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, law enforcement personnel, and the general public.
PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters
PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.  The employee occasionally lifts light object.
WORK ENVIRONMENT:
The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
This position has direct supervision over the Billing and Field Services staff.  MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of a specialized training in the field of work, in addition to basic skills typically associated with a high school education. Experience sufficient to thoroughly understand the diverse objectives and functions of the subordinate positions in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.

Rev. 7/13