Pay Range 24 Breakdown

Hourly (40 hrs.)$33.9878$50.9817
Hourly (42 hrs.)$32.3693$48.5540
Hourly (56 hrs.)$24.2770$36.4155

Headend Engineering Manager

Range: $70,694.60 - $106,041.91 (24)
Position Number: 5685

JOB TITLE: Headend Engineering Manager
JOB SUMMARY: This position is responsible for managing the Headend engineering, system planning and internal support functions of the department.
Plans for the enhancement and growth of Headend systems, including predicting increased capacity needs for all aspects of the City’s video, voice and data systems. Plans for the construction and expansion of Headend facilities, including power, cooling, and redundancy to insure stable operations of City’s video, voice and data systems.
Researches emerging technology trends and creates long range plans for adding new services to City telecommunications and applications portfolio.
Plans for the upgrade and replacement of all core Headend infrastructure.
Plans for the upgrade of existing application services to insure all City systems are current and supported.
Develops standards, procedures, and policies for the management and maintenance of all Headend facilities.
Develops and oversees routine maintenance plan for all Headend facilities and systems.
Establishes direction for the Headend engineering and internal support teams.
Develops and oversees technical training programs for Departmental staff.
Knowledge of video Headend systems.
Knowledge of network administration and engineering.
Knowledge of voice systems.
Knowledge of local, state, and federal laws and regulations pertaining to telecommunications.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Headend Engineering Manager assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.
GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied managerial and technical duties.
SCOPE AND EFFECT: The purpose of this position is to manage the broadband engineering team and Headend facilities. Success in this position provides reliable and cost effective video, voice, and data services.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.                                                                                    SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Network Administrator (2), Server Administrator (2), Headend Technician (1), Web Master (1), Micro Computer Technician (1), Business System Analyst (1), and Computer Operator (1).                                                                       MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master's degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

Created 08.13