Pay Range 15 Breakdown

Hourly (40 hrs.)$17.8856$26.8283
Hourly (42 hrs.)$17.0339$25.5508
Hourly (56 hrs.)$12.7754$19.1631

Victim Assistance Coordinator

Range: $37,201.96 - $55,802.94 (15)
Position Number: 5553

JOB SUMMARY:  This position coordinates assistance for crime victims and their families.
Interviews victims of crime and obtains necessary background information.
Assists victims in obtaining appropriate services.
Receives all referrals from the Department of Social Services regarding allegations of child abuse and sexual assault; assigns cases to juvenile detectives.
Serves as the Public Relations Officer for the department; provides information to the public via media resources.
Serves as the Crime Stopper Coordinator for the department; answers all incoming calls for the community and scholastic crime stoppers program; refers all information to the appropriate law enforcement agency or officer; relays the results of the investigation to the caller; in the case of arrests, prepares written reports for presentation to the Crime Stopper Board; presents rewards to callers.
Maintains victim assistance and crime stopper records and statistics; prepares monthly and yearly statistics.
Represents the department by serving on various boards.
Serves as resource person for officers and staff by providing in-service training concerning victim related issues.
Provides community awareness and education by conducting public presentations on victim issues.
Performs other related duties as assigned.
Knowledge of social work principles.
Knowledge of victims rights.
Knowledge of community, state, and local resources.
Knowledge of department and city policies and procedures.
Skill in the operation of computers and other modern office equipment.
Skill in the preparation of reports.
Skill in oral and written communication.
SUPERVISORY CONTROLS:  The Sergeant assigns work in terms of general instructions.  The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES:  Guidelines include the department Policies and Procedures Manual, and local, state, and federal laws.  These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY:  The work consists of related technical duties.  The need to respond to critical situations involving children contributes to the complexity of the work.
SCOPE AND EFFECT:  The purpose of this position is to coordinate the victims’ assistance functions of the Police Department.  Successful performance helps ensure the rights of victims and their families.
PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, the general public, crime victims and their families, and law enforcement personnel from state, local and federal agencies.
PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table, or while standing, stooping or walking. 
WORK ENVIRONMENT:  The work is typically performed in an office.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

Rev 03/14