Pay Range 20 Breakdown
|Hourly (40 hrs.)||$22.8950||$34.3425|
|Hourly (42 hrs.)||$21.8048||$32.7072|
|Hourly (56 hrs.)||$16.3536||$24.5304|
Police Information Systems Coordinator
Range: $47,621.66 - $71,432.48 (20)
Position Number: 5523
JOB TITLE: POLICE INFORMATION SYSTEMS COORDINATOR
JOB SUMMARY: This position is responsible for coordinating the research, purchase, installation, and maintenance of the department’s computer hardware and software.
Evaluates and recommends hardware, software, applications, and networking solutions.
Establishes and maintains security for the city-wide computer network; sets up users and maintains system access to the AS400 system.
Performs daily backup of all critical systems; rotates backup tapes to a secure off-site environment; restores files as needed.
Conducts annual audits of the computer hardware and software to ensure license and authorization.
Develops bid specifications and proposal requests in accordance with local, state, and federal guidelines; evaluates bid responses, summarizes findings, and makes vendor recommendation; attends City Council meetings and provides justifications for decisions.
Troubleshoots and diagnoses hardware and communications problems; prioritizes requests and provides help desk support; documents calls in help desk database.
Obtains competitive prices, orders, and distributes computer related supplies and accessories.
Relocates hardware, user documents, and email for personnel moves and reorganizations.
Sets up mobile and desktop computers and configures network software, network operating systems, client workstations and peripheral equipment.
Monitors criminal history log files; prints criminal history log files monthly and maintains for annual audit.
Maintains DCI certification; serves as Terminal Agency Coordinator for the department; sets up DCI user ID and password; de-activates and transfers users.
Prepares and submits monthly Crimes data to State Bureau of Investigations.
Interviews, recommends, trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Prepares and submits monthly activity reports.
Coordinates and schedules training and testing for Department of Criminal Information certifications; retrieves and prints study manuals.
Plans and builds police network infrastructure; installs cable, connectors, and wall plates; connects to centralized routers.
Coordinates repair service with outside vendors as necessary.
Attends trade show, seminars, or technical classes.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computer architecture and advanced data processing techniques and procedures.
Knowledge of project management techniques, planning, and resource development.
Knowledge of AS400 System commands.
Knowledge of new technologies in hardware, software, and communications.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in troubleshooting, diagnosing, and repairing hardware and software problems.
Skill in the installation and maintenance of computer hardware and software.
Skill in the installation and configuration of access to such systems as AS400, email, and DCI Terminal.
Skill in planning, organization, and decision making.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Lieutenant - Administration assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include the department Policies and Procedures Manual, standards of the Commission on Accreditation for Law Enforcement Agencies, and City of Wilson Procurement Procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied administrative and technical duties in support of the department’s computer information system. The difficulty associated with troubleshooting and diagnosing problems contributes to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to coordinate the computer information system for the department. Successful performance ensures that critical data is retrieved and analyzed in a timely manner.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, the general public, vendors, elected officials, and representatives of local, state, and national criminal information agencies.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.
PHYSICAL DEMANDS: The work is typically performed while sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.
WORK ENVIRONMENT: The work is performed in an office, computer room, stockroom, or warehouse. The employee may be exposed to dust, dirt, grease, and machinery with moving parts. The work may be performed outdoors and occasionally in cold or inclement weather.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Computer Technician (1).
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Ability to meet current requirements set forth by the North Carolina Training and Standards Commission.