JOB SUMMARY:  This position adjusts and processes liability claims and coordinates the overall functions of the division.

Receives, investigates, reviews, and processes settlement checks; obtains claim releases; denies liability claims as needed.

Troubleshoots complaints and assists with investigation and resolution.

Provides first aid and dispense medication to employees; assists with blood pressure and glucometer checks; writes medical service passes; assists employees with questions regarding medications; assists in coordination of wellness program; assists in flu shot administration.

Enters all liability claims into Risk Master.

Answers telephone, takes messages, transfers and screens calls.

Processes bill payments via requests for check or accounting software.

Maintains master schedule of Risk Management office.

Maintains operation filing system.

Obtains pre-hire driver’s license checks, reviews with risk manager, and follows up with departments.

Assists in random drug and alcohol screening.

Schedules and facilitates risk management meetings.

Coordinates annual employee health fair, including food, decorations, vendors, donors, and room arrangement.

Conducts training for various safety issues.

Processes insurance renewal applications for all insurance plans; gathers information; coordinates with insurance consultants, brokers and carriers.

Performs other related duties as assigned.

Knowledge of human resources principles and practices.

Knowledge of claims adjusting practices and regulations.

Knowledge of drug test specimen collection procedures, breath alcohol testing procedures and relevant federal regulations.

Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.

Knowledge of medical terminology and first aid techniques.

Knowledge of city personnel policies and procedures.

Skill in the evaluation and assessment of liability exposures.

Skill in organizing and managing large scale projects.

Skill in the operation of computers and other standard office equipment.

Skill in planning, organization, and decision making.

Skill in public speaking and public relations.

Skill in oral and written communication.

SUPERVISORY CONTROLS:  The Assistant Director assigns work in terms of very general instructions.  The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES:  Guidelines include department standard operating procedures, local personnel policy manual, state Department of Insurance Claim Adjusting Guidelines, and federal and state regulations.  These guidelines require judgment, selection, and interpretation in application. 

COMPLEXITY:  The work consists of varied administrative and technical duties.  Frequent interruptions contribute to the complexity of the position.

SCOPE AND EFFECT:  The purpose of this position is to adjust and process liability claims and to coordinate the overall functions of the division.  Successful performance ensures the appropriate and timely processing of claims.

PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, federal and state regulatory staff, attorneys, insurance company representatives, and the general public.

PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping.  The employee frequently lifts light objects, and must distinguish between shades of color.

WORK ENVIRONMENT:  This work is performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  None.

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.