JOB TITLE: DIRECTOR OF INFORMATION TECHNOLOGY SERVICES

JOB SUMMARY:  This position is responsible for the management and oversight of all department operations.

MAJOR DUTIES:

Directs and supervises all department personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel.

Monitors and reviews daily operations to assure conformity with department goals and community interests.

Develops the annual operating and capital budgets; oversees the administration of the budget.

Represents the department at and city government at public and private events.

Maintains and promotes communication within the department through meetings and other contacts.

Oversees the maintenance of all department records.

Formulates and implements policies, procedures, and directives.

Leads the ITS Steering Committee; develops monthly agenda; discusses issues and builds consensus on direction, priorities, and projects.

Assists other department with IT planning and work flow analysis and helps evaluate opportunities for automation.

Researches new technologies and determines feasibility.

Interfaces with other department heads, outside vendors, County IT staff, 911 IT staff, and other community groups.

Negotiates contracts for IT software, equipment, and professional services.

Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:

Knowledge of the information technology and its application.

Knowledge of management and supervisory principles and practices.

Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.

Knowledge of principles and practices used in the automation of business processes.

Skill in the operation of computers and other standard office equipment.

Skill in planning, organization, and decision making.

Skill in the supervision of personnel.

Skill in public speaking and public relations.

Skill in oral and written communication.

SUPERVISORY CONTROLS:  The Finance Director assigns work in terms of department goals and objectives.  The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES:  Guidelines include department standard operating procedures, North Carolina General Statutes, and relevant city, state, and federal codes, laws, and regulations.  These guidelines require judgment, selection, and interpretation in application.  This position develops department guidelines.  

COMPLEXITY:  The work consists of varied administrative and supervisory duties.  Budget constraints contribute to the complexity of the position.

SCOPE AND EFFECT:  The purpose of this position is to manage the operations of the Information Technology Services department.  Successful performance facilitates and promotes the work of the city through the application of technology.

PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, and the general public.

PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.  The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT:  The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  The position has direct supervision over Network Administrator (1), Webmaster (1), GIS Coordinator (1), Programmer / Analyst (4), Server Administrator (1), Microcomputer Technician (2), and Computer Operator (2).

MINIMUM QUALIFICATIONS:

Knowledge and level of competency commonly associated with the completion of a master's degree in a course of study related to the occupational field.

Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of

Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated. 

rev. 2-08