Pay Range 16 Breakdown

Hourly (40 hrs.)$18.7910$28.1865
Hourly (42 hrs.)$17.8962$26.8443
Hourly (56 hrs.)$13.4222$20.1332

Microcomputer Technician

Range: $39,085.31 - $58,627.96 (16)
Position Number: 1443

JOB SUMMARY: This position performs technical and non technical duties in support of Information Technology Services.
Installs and supports computer hardware and software.
Diagnoses and troubleshoots computer and related equipment problems in a Microsoft Windows environment. 
Responds to Help Desk calls for computer, and VOIP phone support. 
Serves as backup for the 24/7 support desk.
Administers server and user accounts.
Maintains inventory of computer equipment.
Designs spreadsheets, databases, and other types of documentation.
Knowledge of microcomputer and computer hardware and software problems, and applications.
Knowledge of math and principles applied to computer operations.
Skill in coordinating and managing several projects simultaneously.
Skill in the installation, and troubleshooting microcomputer hardware and software.
Skill in oral and written communication with technical and non-technical personnel.
Skill in establishing effective working relationships with co-workers, and the public.
SUPERVISORY CONTROLS:  The Assistant Director of ITS assigns work in terms of general instructions.  The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES:  Guidelines include department standard operating procedures, city hardware and software policies, and network wiring standards and codes.  These guidelines require judgment, selection, and interpretation in application. 
COMPLEXITY:  The work consists of varied technical duties.  The amount of work to be performed contributes to the complexity of the position.
SCOPE AND EFFECT:  The purpose of this position is to perform technical and non technical duties in support of Information Technology Services.  Successful performance results in the efficient operation of all computer service systems.
PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, and the general public.
PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS:  The work is typically performed while standing, walking, bending, crouching, stooping, or crawling.  The employee frequently lifts light and heavy objects up to 100 pounds, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. 
WORK ENVIRONMENT:  The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an Associates degree.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Rev. 7-08