JOB SUMMARY:  This position performs supervisory and technical duties in support of the collections functions of the department.

Trains, schedules, directs, supervises, evaluates, and disciplines personnel.

Oversees the daily balancing, auditing, posting, and depositing of cash receipts; distributes cash drawers.

Opens and secures office and vault on a rotating basis.

Prepares daily and monthly finance reports.

Opens night depository and mail; sorts for remittance system; posts daily cash receipts.

Posts payment transactions to proper accounts.

Processes returned checks, credit card fraud cases, and takes further action as necessary.

Audits credit card transactions.

Maintains office equipment; purchase office supplies.

Performs other related duties as assigned.

Knowledge of computerized accounting procedures.

Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.

Knowledge of collection operations.

Skill in the operation of computers and other standard office equipment.

Skill in planning, organization, and decision making.

Skill in oral and written communication.

SUPERVISORY CONTROLS:  The Coordinator assigns work in terms of general instructions.  The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES:  Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations.  These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY:  The work consists of related administrative and supervisory duties.  The need for accuracy contributes to the complexity of the position.

SCOPE AND EFFECT:  The purpose of this position is to perform supervisory and technical duties in support of the collections operations of the department.  Successful performance facilitates and promotes the timely collection of utility fees.

PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, law enforcement personnel, bank personnel, and the general public.

PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking.  The employee frequently lifts light and heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT:  The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  None.

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

Ability to be bonded.