JOB SUMMARY:  This position performs clerical duties in the collection of utility fees.

 

Processes payments received in person, by mail, and in drop-box; opens daily mail.

Reconciles daily receipts; locates and corrects errors.

Answers telephone to respond to customer inquiries and to take credit card payments.

Assists with cancellation of service for non-payment.

Assists in processing returned checks.

Performs other related duties as assigned.

 

Knowledge of modern office principles and practices.

Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.

Knowledge of generally accepted accounting principles.

Skill in the operation of computers and other standard office equipment.

Skill in planning, organization, and decision making.

Skill in oral and written communication.

 

SUPERVISORY CONTROLS:  The Collection Coordinator assigns work in terms of somewhat general instructions.  The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

 

GUIDELINES:  Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations.  These guidelines are generally clear and specific but may require some interpretation in application.

 

COMPLEXITY:  The work consists of related clerical duties.  Uncooperative customers contribute to the complexity of the position.

 

SCOPE AND EFFECT:  The purpose of this position is to perform clerical duties in support of the collection functions of the department.  Successful performance results in the accurate and efficient collection of utility payments.

 

PERSONAL CONTACTS:  Contacts are typically with co-workers, other city employees, and the general public.

 

PURPOSE OF CONTACTS:  Contacts are typically to give or exchange information, resolve problems, and provide services.

 

PHYSICAL DEMANDS:  The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.

 

WORK ENVIRONMENT:  The work is typically performed in an office.

 

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:  None.

 

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

 

Ability to be bonded.