Pay Range 2 Breakdown
|Hourly (40 hrs.)||$9.4120||$14.1180|
|Hourly (42 hrs.)||$8.9638||$13.4457|
|Hourly (56 hrs.)||$6.7229||$10.0843|
Customer Service Intern
Range: $19,576.96 - $29,365.44 (2)
Position Number: 00006
This position provides Call Center customer service assistance for Wilson Energy and Green Services.
Assists customers with the completion of service requests;
Processes payments, makes deposits, and balances cash drawer;
Answers customer inquiries concerning service and billing procedures; explains charges; assists customers who protest billing;
Prepares service on and off orders for technicians; orders re-reads and make adjustments accordingly.
Updates and maintains files.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in operating a cash register, handling money, and counting money accurately.
Skill in oral and written communication.
Ability to follow oral and written instructions. Ability to establish and maintain effective working relationships with others.
SUPERVISORY CONTROLS: The Customer Service Supervisor assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists of related customer service duties. Uncooperative customers contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform customer service duties. Successful performance results in satisfied customers.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
Ability to read, write and perform mathematical calculations at a level associated with the completion of high school or equivalent.
Call center and/ or customer service experience preferred.
Bilingual proficiency in English/ Spanish is preferred.
A valid Driver’s License.