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Accountant
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position performs financial accounting duties in support of the city government.

MAJOR DUTIES:
Maintains investment records; maintains investment software to provide information needed for investment management; processes investment transactions; calculates amortizations of investments and calculates accrued interest.
Maintains financial records; reviews and updates all cash receipt collections to the general ledger; reviews and reconciles credit card receipts; reconciles bank accounts.
Manages the Grant Accounting system; maintains grant accounting software; reviews and analyzes invoices and reports to insure compliance with grant regulations; analyzes grant transactions and prepares invoices to submit to granting agencies; assists external auditors with grant audits.
Maintains the general ledger; reviews journal records; reconciles various general ledger accounts to subsidiary ledgers.
Assists in the preparation of the annual financial report; prepares cash and investment summary for auditors; prepares various year end reports; reviews and adjusts accounts as needed to reconcile to subsidiary ledgers and year end external reports; coordinates year end close after audit is final.
Prepares sales and use tax and utility sales tax reports; remits monies to state Department of Revenue.
Prepares federal and state year end reports of interest paid by customers and miscellaneous payments made to vendors.
Coordinates assessment resolutions and certification for adoption by City Council.
Provides accounting technical support to other departments as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of public finance, budgeting, and accounting.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Knowledge of grant application and management guidelines.
Skill in utilizing financial computer software programs.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Accounting Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include GAAP and GASB standards, Grants Management and Programmatic Training; relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical accounting duties. The need to follow strict guidelines contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform financial accounting functions in support of the city. Successful performance helps ensure the sound financial position of the city government, and provision of city services at reasonable tax rates.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, department heads, external auditors, representatives of federal, state and local agencies, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Account Clerk
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position performs technical duties in support of the accounting functions of the department.
MAJOR DUTIES:
Performs a variety of general accounting support tasks in the accounting department.
Processes the daily mail for the Accounting Division
Processes the daily depositing of cash receipts.
Assists with Fixed Assets.
Assists in preparing and distributing various accounting reports.
Tracks and audits petty cash.
Perform filing and general administrative tasks.
Attends and participates in meetings as required.
Maintains office equipment and orders office supplies.
Posts Journal Entries to proper accounts when needed.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of Accounting operations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Finance and Budget Coordinator assigns work in terms of general instructions. The Finance and Budget Coordinator spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include departmental standard operating procedures, North Carolina General Statutes, Financial Services Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of technical and customer service oriented tasks. The need for accuracy contributes to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform technical duties in support of the accounting operations of the department.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light objects, climbs stepstools, and uses tools or equipment requiring a high degree of dexterity.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency associated with the completion of a High School education. Minimum of five years of experience sufficient to thoroughly understand the work of associated positions to be able to answer questions specific to this job.

Possession of, or ability to readily obtain, a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Accounting Coordinator
Pay Range: $35,409.35 – $55,238.59 (14)
JOB SUMMARY: This position performs grant administration and accounting functions in support of the city government.

MAJOR DUTIES:
Manages Federal Emergency Management Administration grants for the city; meets with federal, state, and local emergency management officials; prepares damage calculations and estimates; files official documentation with FEMA and state emergency management agencies; interprets federal and state grant requirements, policies, and rules; develops city procedures to be used in collecting data; prepares FEMA and state grant reimbursement requests.
Maintains Fixed Asset Software in compliance with Generally Accepted Accounting Principles, federal and state laws, and city policies.
Maintains and sets up HTE Accounts Receivable Software for all miscellaneous accounts receivable applications throughout the city.
Interprets city policies and collections laws as they apply to the city and miscellaneous accounts receivable; maintains software in compliance with laws and policies; reviews delinquencies and makes decisions regarding collection alternatives; works with customers and collection agencies; reconciles Miscellaneous Accounts Receivable Ledger to General Ledger.
Manages work order software to gather cost data; performs file set up and maintenance to comply with cost data needed for Miscellaneous Accounts Receivable Billing, Grants Reimbursements, and Internal Management; prepares cost and statistical reports on operations.
Assists with year end close and financial statement preparation; works with auditors to provide information for annual audits.
Trains operating department in use of accounting system and procedures.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of public finance, budgeting, and accounting.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Knowledge of grant application and management guidelines.
Knowledge of FEMA and state emergency management guidelines and regulations.
Skill in utilizing financial computer software programs.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Accounting Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include GAAP and GASB standards, Grants Management and Programmatic Training, FEMA and state emergency management guidelines; relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related accounting and grant management duties. The need to follow strict guidelines contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform grant administration, fixed asset management, miscellaneous accounts receivable management, cost accounting and accounting functions in support of the city. Successful performance helps ensure that grant regulations are followed and that monies are appropriately disbursed, that the fixed asset system correctly reports city’s fixed assets and monies collected through accounts receivable.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, external auditors, representatives of federal, state and local agencies, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Accounting Mail/File Clerk (Part-time)
15 hours weekly/M-F 9:00 a.m. to 12:00 noon
JOB SUMMARY: This position provides mail delivery and general office support within the Accounting Division.
MAJOR DUTIES:
Collects and distributes all mail to appropriate personnel within division in timely manner.
Perform general office duties such as typing, operating office machines, and filing misc reports.
Track materials removed from files in order to ensure that borrowed files are returned.
Gather materials to be filed from departments and employees.
Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Find and retrieve information from files in response to requests from authorized users.
Scan or read incoming materials in order to determine how and where they should be classified or filed.
Use scanners to convert forms, receipts, and reports into electronic format.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Assign and record or stamp identification numbers or codes in order to index materials for filing.
Answer questions about records and files.
Modify and improve filing systems, or implement new filing systems.
Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
Enter document identification codes into systems in order to determine locations of documents to be retrieved.
Operate mechanized files that rotate to bring needed records to a particular location.
Design forms related to filing systems.
Other related job duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office practices and procedures.
Knowledge of modern hard copy and electronic records maintenance systems.
Knowledge of department and city policies and procedures.
Skill in the operation of a computer and other modern office equipment.
Skill in filing and records maintenance.
Skill in oral and written communication.
SUPERVISORY CONTROLS: Assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include the department Policies and Procedures Manual, State and Federal Record Retention Schedules, North Carolina General Statutes, and relevant local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related general office duties. The volume of work contributes to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to perform general office duties in support of the division. Successful performance facilitates the operation of the division and of the department.
PHYSICAL DEMANDS: The work is performed while sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts objects in excess of 10-20 lbs.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Administrative Technician I
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs technical administrative, accounting and secretarial duties in support of the utility divisions.

MAJOR DUTIES:
Answers and directs calls, greets patrons and provides information.
Prepares documents and forms which require typing correspondence, choosing and completing various forms and applications; and compiling information and creating reports.
Maintains filing system.
Prepares materials for Lineman Career Development Program. Registers students with the course and the Department of Labor.
Administers miscellaneous accounts receivable; calculates job costs on electric, gas and water utility work; creates and process bills; collects monies; refers uncollectible accounts to outside collection agency or city attorney.
Performs the accounts payable purchase order payment process.
Administers the North Carolina Department of Revenue Debt Set-Off program through garnishment of tax refunds.
Maintains accounts receivable ledger and reviews for accuracy.
Issues refunds for overpayments.
Updates general ledger with postings from subsidiary HTE modules; reconciles general ledger updates with subsidiary ledger edits.
Maintains encumbrance ledger; reviews for old purchase orders and small dollar amount orders; researches purchase orders with departments; maintains accounting encumbrance ledger and balances with outstanding purchase order ledger.
Assists with sales tax refund accounting; analyzes sales tax affidavits for accuracy; codes taxes by county.
Assists in the maintenance of escheat funds ledger.
Provides performance trends on billing and collection of miscellaneous accounts receivable.
Assists with training, directing and informing department personnel in accounts payable process.
Assists in year-end close out and annual financial statement preparation.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Generally Accepted Accounting Principles.
Knowledge of city policy for disbursement processing and purchasing.
Knowledge of accounts payable and receivable principles and practices.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS:
The Utilities Operation Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDLINES: Guidelines include GAAP, North Carolina Sales Tax Regulations, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical administrative and accounting duties. The difficulty with collecting delinquent accounts and the volume of work contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical administrative and accounting duties. Successful performance ensures the accuracy of city records and facilitates the operation of the division and of the department.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, external auditors, attorney, collection agencies, and the general public.

PURPOSE OF CONTACTS:Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
KKnowledge and level of competency commonly associated with completion of associate’s degree in accounting, business administration or related field. Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.

Administrative Technician II
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position performs advanced technical administrative, accounting and secretarial duties in support of the utility divisions.

MAJOR DUTIES:
Answers and directs calls, greets patrons and provides information.
Prepares documents and forms which require typing correspondence, choosing and completing various forms and applications; and compiling information and creating reports.
Maintains filing system.
Prepares materials for Lineman Career Development Program. Registers students with the course and the Department of Labor.
Administers miscellaneous accounts receivable; calculates job costs on electric, gas and water utility work; creates and process bills; collects monies; refers uncollectible accounts to outside collection agency or city attorney.
Manages the accounts payable purchase order payment process.
Administers the North Carolina Department of Revenue Debt Set-Off program through garnishment of tax refunds.
Responsible for FEMA reimbursement in case of a major disaster.
Maintains accounts receivable ledger and reviews for accuracy.
Issues refunds for overpayments.
Updates general ledger with postings from subsidiary HTE modules; reconciles general ledger updates with subsidiary ledger edits.
Maintains encumbrance ledger; reviews for old purchase orders and small dollar amount orders; researches purchase orders with departments; maintains accounting encumbrance ledger and balances with outstanding purchase order ledger.
Assists with sales tax refund accounting; analyzes sales tax affidavits for accuracy; codes taxes by county.
Maintains and manages escheat funds ledger.
Provides performance trends on billing and collection of miscellaneous accounts receivable.
Trains, directs, and informs department personnel in accounts payable process.
Prepares year end close out and annual financial statement preparation.
Organizes meeting for city and other organizations as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Generally Accepted Accounting Principles.
Knowledge of city policy for disbursement processing and purchasing.
Knowledge of accounts payable and receivable principles and practices.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.
Spreadsheet proficiency needed for large projects.

SUPERVISORY CONTROLS:
The Utility Operations Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDLINES: Guidelines include GAAP, North Carolina Sales Tax Regulations, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical administrative and accounting duties. The difficulty with collecting delinquent accounts and the volume of work contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical administrative and accounting duties. Successful performance ensures the accuracy of city records and facilitates the operation of the division and of the department.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, external auditors, attorney, collection agencies, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of associate’s degree in accounting, business administration or related field. Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years’ experience or service.

Accounts Payable Technician
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position performs technical accounting duties in support of the City’s accounts payable functions.

MAJOR DUTIES:
Manages the procurement card process; calculates tax; reviews documentation; reviews departmental approvals; provides front line quality assurance and internal review on all purchases; enters individual transactions into computer; reviews account number coding and works with individual departments on corrections; prints edit groups and reconciles to statements for accuracy; updates groups to finalize process; prepares draft payment report; compiles monthly reports; follows up with supervisor on any potential misuse of procurement card.
Manages the accounts payable purchase order payment process.
Completes an initial review on all new invoices as they are received and assigns the week for the invoices to be paid as the preliminary step for the data entry of all invoices.
Prepares and processes requests for authorization of payment of non-expenditure account transactions.
Manages encumbrance system; reconciles encumbrance ledger to general ledger; updates general ledger with transactions from purchasing and inventory modules; reconciles subsidiary ledgers to general ledger.
Reviews all outstanding encumbrances regularly throughout the fiscal year and works with departmental staff to identify those with partial balances that can be discharged and cancelled.
Processes travel expense reimbursement and advance requests.
Processes automated utility customer refunds; updates to accounts payable system for payments.
Processes monthly rental lease payments; maintains file of all current rental and lease agreements.
Reviews bank reconciliation for outstanding checks; contacts payee before putting check into escheat fund; prepares journal entries for escheat fund checks.
Assists in yearend close out and annual financial report preparation.
Serves as backup for purchase order accounts payable process and encumbrance ledger maintenance; updates the other Accounts Payable Technician to ensure they are current on all tasks specific to this position for back-up during periods of absence.
Prepares credit applications for new vendors.
Maintains office supply inventory; purchases needed supplies.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Generally Accepted Accounting Principles.
Knowledge of city policy for disbursement processing and purchasing.
Knowledge of accounts payable principles and practices.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in the use of related accounts payable computer software.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Purchasing Manager assigns work in terms of general instructions. Completed work is randomly tested for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include GAAP, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related accounts payable duties. The need for accuracy contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical accounting functions in support of the city’s accounts payable functions. Successful performance ensures the accurate and timely disbursement of city funds.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, external auditors, representatives of federal, state and local agencies, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee frequently lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a minimum of an Associate degree in Accounting is preferred.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years experience or service.
Consistent good attendance/timely arrival history.

Accounts Receivable Technician
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position performs technical accounting duties in support of the City’s Accounts Receivable functions.

MAJOR DUTIES:
Manages miscellaneous accounts receivable including billing, aged accounts receivable reporting and collections;
Refers uncollectible accounts to outside collection agency or city attorney.
Cross trains on all aspects of the accounts receivable processes.
Administers the North Carolina Department of Revenue Debt Set-Off program through garnishment of tax refunds.
Maintains accounts receivable ledger and reviews for accuracy.
Issues refunds for overpayments.
Updates general ledger with postings from subsidiary HTE modules; regularly and not less than four times per year, reconciles general ledger updates with subsidiary ledger edits.
Provides performance trends on billing and collection of miscellaneous accounts receivable.
Performs all filing, sorting and mailing duties related to accounts receivable as assigned.
Assists in year-end close out and annual financial report preparation.
Serves as backup for other Accounts Receivable Technician at times of absence; regularly updates the other Accounts Receivable Technician to ensure they are current on all tasks specific to this position for back-up during periods of absence.
Maintains office supply inventory; purchases needed supplies.
Performs all other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Generally Accepted Accounting Principles.
Knowledge of accounts receivable principles and practices.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in operating office equipment such as a computer and calculator and accounting software.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Senior Fund Accountant assigns work in terms of general instructions. Completed work is randomly tested for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include GAAP, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related accounts receivable duties. The need for accuracy contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical accounting functions in support of the city’s accounts receivable functions. Successful performance ensures the accurate and timely billing and collection of city funds.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, external auditors, representatives of federal, state and local agencies, and the general public.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk. The employee frequently lifts light objects.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a minimum of an Associate degree in Accounting is preferred. Experience sufficient to thoroughly understand the work to be able to answer questions and resolve problems, usually associated with three to five years experience or service. Consistent good attendance/timely arrival history.

Administrative Assistant
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: The individual in this position performs a variety of confidential and complex secretarial and administrative duties for a department head or similar official.

MAJOR DUTIES:
Maintains the calendar, schedules appointments, and makes necessary meeting arrangements;
Screens calls and visitors, and refers inquiries as appropriate; responds to complaints and requests for information regarding the intent of instructions, precedents, and regulations;
Assists with the compilation of budgetary data;
Composes routine correspondence not requiring the department head’s personal attention;
Provides administrative support to managers and other staff within the department;
Researches, compiles, and analyzes data from special projects and various reports;
Initiates and maintains a variety of files and records of information such as payroll, attendance, budget, production, and cost records;
Maintains manuals and updates resource materials;
Provides secretarial support to Boards or Commissions;
Prepares the agenda, assembles background materials, and takes minutes of the meetings as assigned;
Takes and transcribes dictation from a variety of sources.
NOTE: Not all duties listed are necessarily performed by each individual holding this classification.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of:
English usage, spelling, grammar, and punctuation.
Modern office methods, procedures, and equipment; business letter writing.
Computers and word processing, spreadsheet, and database software applications.
Organization, procedures, and operating details of the City department to which assigned.
Basic arithmetic.
Ability to:
Type at a speed of 60 net words per minute.
Take and transcribe dictation.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Communicate effectively, orally and in writing.
Work cooperatively with other departments and outside agencies.
Interpret and apply departmental policies, laws, and rules.
Works independently.
Exercises good independent judgment.
Understand and carry our oral and written instructions.

MINIMUM QUALIFICATIONS:
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. Three years of progressively responsible clerical experience including a minimum of two years experience performing complex and difficult clerical duties. Dictation at a speed of up to 100 net words per minute.

Administrative Clerk
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position performs administrative and clerical duties in support of the department.

MAJOR DUTIES:
Greets visitors and answers telephone calls; answers questions or directs individuals to appropriate personnel.
Prepares payroll for Center personnel; complete weekly wage report; updates time sheets as appropriate.
Receives monies and writes receipts and contracts for fees, tuition, and rentals.
Reconciles and deposits daily cash receipts.
Maintains calendars for program schedules, reservations and rentals.
Collects and processes requests for checks to pay voices from vendors.
Types monthly reports in support of state grants.
Coordinates the processing of samples to be tested for lead and asbestos.
Completes and maintains personnel and departmental files.
NOTE: Not all duties listed are necessarily performed by each individual holding this classification.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of modern office management.
Knowledge and skill in the use of computers, computer software, and other modern office equipment.
Knowledge of the principles and practices of modern hard copy and electronic records management.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Community Development Administrator, or Administrative Assistant assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include Polices and Procedures Manual, and relevant city, state, and departmental regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related administrative and clerical duties. Frequent interruptions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform administrative and clerical duties in support of the department. Successful performance contributes to the efficiency of department operations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Administrative Secretary
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position provides administrative and secretarial support within various City departments.

MAJOR DUTIES:
Answers and directs calls, greets patrons, and provides information.
Prepares documents and forms which requires typing correspondences, choosing and completing various forms and applications; and compiling information and creating reports.
Processes purchase orders, payment vouchers and invoices, secures necessary approvals; and maintains appropriate records.
Updates various books with new inserts, including City Code, Personnel Policies and Procedures and other.
Generates ULOCO tickets emergency digging, taps, and hydrant repairs.
Prepares monthly bills for industrial water and sewer customers.
Maintains filing system for budgeted projects, water meter sets, change outs, and vendor files.
Backs up computer system; generates reports.
Serves as liaison to other divisions.
Coordinates information for state and federally mandated reports.
Prepares materials for Linemen Career Development Program. Registers students with the course and the Department of Labor.
Communicates with service and line crews to locate construction sites.
Enters information into the North Carolina One Call Center Database; processes locate tickets.
NOTE: ALL DUTIES LISTED ARE NOT NECESSARILY PERFORMED BY EACH INDIVIDUAL HOLDING THIS CLASSIFICATION.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office practices and procedures.
Knowledge of modern hard copy and electronic records maintenance systems.
Knowledge of department and city policies and procedures.
Skill in the operation of a computer and other modern office equipment.
Skill in filing and records maintenance.
Skill in preparing reports and entering data.
Skill in oral and written communication.

SUPERVISORY CONTROLS: Assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include the department Policies and Procedures Manual, UCR Code, North Carolina General Statutes, and relevant local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related administrative and secretarial duties. The volume of work contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform administrative and secretarial duties in support of the division. Successful performance facilitates the operation of the division and of the department.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, attorneys, social workers, judges, and representatives of other law enforcement agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is performed while sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Apparatus Technician I
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs technical duties in the repair of electrical distribution equipment.

MAJOR DUTIES:
Assists with installing, repairing, testing, and maintaining electrical distribution and substation distribution equipment, including transformers, reclosers, oil switches, circuit breakers, regulators, and capacitors
Assists with repairing, testing, and maintaining street light equipment
Assists with substation oil maintenance as required
Assists with maintaining accurate files and records as required
Assists with maintaining components and supplies, including test kits, oil, and fuses
Assists oil spill coordinator in cleaning up oils spills for leaking or damage oil filled electrical equipment and maintaining required EPA records
Assists with disposing of old distribution equipment, contacting and negotiating with salvage companies
Assists coordinator for department safety gear, changing out and testing lineman rubber gloves and rubber sleeves to comply with OSHA standards, performing annual utilities line truck and bucket truck testing
Assists with weed control spraying at substation and generator sites
Assists with inspecting TOC reports on new transformers, cleaning and organizing transformer yard and transformer repair building
Assists with painting distribution equipment
Responds to after-hours calls when as needed
Performs other related duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the procedures and practices used in the repair and maintenance of distribution and substation equipment.
Knowledge of the repair and maintenance of street light control circuits.
Knowledge of the operation and repair of oil filtration equipment.
Knowledge of state and federal regulations for the disposal of PCB equipment.
Knowledge of state and EPA regulations for oil spills.
Knowledge of computer operations.
Skill in maintaining files and records.
Skill in the repair and maintenance of electrical distribution and substation equipment.
Skill in establishing priorities and organizing work.
Skill in painting.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties in the repair and maintenance of electrical distribution equipment. The need to respond to emergency situations contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the maintenance and repair of the city’s electrical transmission and distribution system. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and disposal companies.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at work sites. The employee may be exposed to much noise, machinery with moving parts, or irritating chemicals, and may require the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Apparatus Technician II
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position performs technical duties in the repair of electrical distribution equipment.

MAJOR DUTIES:
Installs, repairs, tests, and maintains electrical distribution and substation distribution equipment, including transformers, reclosers, oil switches, circuit breakers, regulators, and capacitors
Repairs, tests and maintains street light equipment
Performs substation oil maintenance as required
Maintains accurate files and records as required
Maintains components and supplies, including test kits, oil, and fuses
Serves as oil spill coordinator; cleans up oil spills for leaking or damage oil filled electrical equipment and maintains required EPA records
Disposes of old distribution equipment, contacting and negotiating with salvage companies
Serves as coordinator for department safety gear, changes out and tests lineman rubber gloves and rubber sleeves to comply with OSHA standards, performs annual utilities line truck and bucket truck testing
Performs weed control spraying at substation and generator sites
Inspects TOC reports on new transformers, cleans and organizes transformer yard and transformer repair building
Paints distribution equipment
Responds to after-hours calls when as needed
Performs other related duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the procedures and practices used in the repair and maintenance of distribution and substation equipment.
Knowledge of the repair and maintenance of street light control circuits.
Knowledge of the operation and repair of oil filtration equipment.
Knowledge of state and federal regulations for the disposal of PCB equipment.
Knowledge of state and EPA regulations for oil spills.
Knowledge of computer operations.
Skill in maintaining files and records.
Skill in the repair and maintenance of electrical distribution and substation equipment.
Skill in establishing priorities and organizing work.
Skill in painting.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties in the repair and maintenance of electrical distribution equipment. The need to respond to emergency situations contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the maintenance and repair of the city’s electrical transmission and distribution system. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and disposal companies.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at work sites. The employee may be exposed to much noise, machinery with moving parts, or irritating chemicals, and may require the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Aquatic Rec Aide
JOB SUMMARY: This position assists in different areas throughout the Parks and Recreation Department.
MAJOR DUTIES:
Conducts and monitors recreational program activities, including but not limited to Athletics, Aquatics, Programming, Special Events, Summer Camps, etc.
Opens, secures and cleans facilities and other areas before and after program use, prepares facilities and sets up equipment for scheduled recreational activities/events and daily facility operation.
Performs routine administrative duties such as phone, reception and registration processing.
Transports, issues and receives recreational equipment and supplies. Inventories equipment, clean/maintains equipment and supplies.
Assists with maintenance of facilities, athletic fields, parks and open space areas.
At all times, demonstrates professional behavior with coworkers, supervisors, city staff and the public.
Performs other duties as assigned.
PHYSICAL DEMANDS: Must be able to perform daily tasks which include the following bodily movements: sits, stand, reach, turn, climb, bend, squat, stoop, kneel, crawl, push and pull frequently, grasp objects, use fine manipulation, write and operate office machines and equipment, and strength to safely perform lifting and carrying of items up to but not limited to at least 50 pounds.
MINIMUM QUALIFICATIONS:
Knowledge of the principles and practices of municipal recreation programming.
Knowledge of the city’s recreation programs and facilities.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.
Certifications dependant on responsibilities with position.
A valid North Carolina Driver’s license dependant on responsibilities with position.
Aquatics Supervisor
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position implements, coordinates, and supervises all aspects of the swimming program.

MAJOR DUTIES:
Manages the day to day operations of the city’s swimming program.
Plans, develops, organizes, and supervises a wide range of swimming activities.
Orders all equipment, products, and supplies pertaining to swimming programs.
Develops and supervises programs for special interest groups.
Monitors water chemistry and filtration; makes necessary adjustments.
Facilitates Swim Team activities and serves as liaison with Swim Team Board
Develops and administers the annual budget.
Recruits and supervises life guards, pool managers, swim instructors, and other pool staff.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles, practices, materials, and equipment used in the maintenance of a swimming pool.
Knowledge of safe swimming practices.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Recreation Superintendent assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, The United States Swimming Code Book, Swim America Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties. The constant need to monitor the safety of swimmers contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to develop and supervise the city’s swimming program. Successful performance facilitates the provision of swim programs and facilities to the citizens of the City of Wilson.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, aquatic professionals, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, walking, or swimming.

WORK ENVIRONMENT: The work is typically performed in an office or in and around a swimming pool. The employee may be exposed to much noise, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over part-time and seasonal personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Assistant City Manager
Pay Range: $95,076.38 – $148,319.16 (26)

JOB SUMMARY:: This position is responsible for the management and oversight of the City’s communications, citizen outreach and public involvement efforts and assists with the overall administration of city operations.
MAJOR DUTIES
Manages overall operations in Planning & Development, Community Development, Downtown Development, Human Resources (which includes personnel, risk management, workers’ compensation, general liability and health services), Human Relations, Public Affairs and Administration;
Directs and supervises personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel in assigned departments;
Monitors and reviews daily operations to assure conformity with department goals and community interests;
Provides staff development, training and teambuilding;
Responsible for budget development and administration;
Coordinates the city’s legislative program in conjunction with the NC League of Municipalities and other agencies/organizations; coordinates the city’s Federal and State legislative agendas.
Represents the city on various committees, task forces and boards;
Facilitates citizen/local government interaction and community involvement;
Meets with and maintains productive working relationships with community representatives, the media and citizens groups;
Leads multi-department projects and initiatives;
Performs a broad range of other responsibilities and projects as assigned by the City Manager.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects. The work is typically performed in an office.
Minimum Requirements and Experience (Including Licenses):
Knowledge of management and supervisory principles and practices.
Knowledge of city policies and procedures and federal, state, and local laws and regulations.
Knowledge of budget analysis and program evaluation.
Knowledge of grant writing and administration.
Knowledge of state and federal laws as they relate to municipal government.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in public speaking, public relations and interpersonal relations.
Skill in oral and written communication.
Skill in individual and team development and leadership development.

B.S. degree in related field and experience in public relations required.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Assistant City Manager/ Broadband & Technology
Pay Range: $115,841.34 – $180,712.49 (27)

JOB SUMMARY:: This position assists the City Manager with the overall operation of City government and is directly responsible for the management and oversight of all Electric, Natural Gas, Broadband, and Facility Services operations.
MAJOR DUTIES
Directs and supervises all assigned personnel and resources of twelve divisions; assigns, supervises, evaluates, disciplines, and promotes personnel. Responsible for a total staff of 140 FTE.
Develops and oversees the administration of the operating and capital budgets for three separate funds: Electric, Natural Gas, and Broadband. Responsible for total combined budgets of over $175 million.
Develops and recommends rate structures for three separate utilities.
Represents the City on the North Carolina Eastern Municipal Power Agency (NCEMPA) Board of Commissioners, serving as an Alternate Commissioner.
Communicates, negotiates, and interacts with Electricies of North Carolina, Inc. which provides the staffing and management of NCEMPA.
Develops, implements, and manages the annual natural gas hedging program for procurement of future supplies of natural gas.
Negotiates contracts with suppliers of commodities, entertainment content, and services to be resold to customers.
Negotiates contracts with large industrial customers for services and utilities provided.
Develops and maintains relationships with Key Account customers.
Develops, administers, monitors and updates master plans for three separate utilities.
Advises the City Manager, City Attorney, and elected officials on matters pertaining to Electric, Natural Gas, and Broadband operations.
Represents the city government at public and private events.
Maintains and promotes communication within the divisions through meetings and other contacts.
Maintains and promotes communication between assigned divisions and all other departments and divisions within the organization.
Ensures excellent customer service and communications are provided to internal and external customers.
Monitors and reviews daily operations to assure conformity with City Council’s goals and community interests.
Serves on the City’s Leadership and Managers Teams.
Attends meetings of the governing body.
Oversees the maintenance of all department records.
Formulates and implements policies, procedures, and directives.
Performs other related duties as assigned.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects, and climbs ladders. The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

Minimum Requirements and Experience (Including Licenses):
Knowledge of the principles and practices of municipally owned and operated electric, natural gas, and broadband utilities.
Knowledge of federal, state, and local laws and regulations relating to municipal utility operations and administration.
Knowledge and general understanding of the operations of electric distribution networks, natural gas distribution networks, and fiber optic telecommunication networks.
Knowledge of the principles and practices of municipal administration in North Carolina.
Knowledge of management and supervisory principles and practices.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in public speaking and public relations.
Skill in oral and written communication.
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the divisions in order to direct and coordinate work within and among the divisions, usually interpreted to require three to five years of related experience.
Skill in the operation of computers and other standard office equipment.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Assistant Director of Finance, Business Operations
Pay Range: $70,694.60 – $110,283.59 (24)

JOB SUMMARY: This position is responsible for the management and oversight of all division operations for the Financial Services Business Office responsible for Utility and Greenlight customer service, billing, credit, collections and meter field services.
MAJOR DUTIES: Represents the Director of Finance concerning business operations by directing and leading all division personnel and resources; strategically assigning, overseeing evaluations and disciplines, and promoting personnel.
Keeps Director of Finance informed on all aspects of business operations and ideas related to process improvement; provides regular status reporting and dashboards on all areas within the division to provide a comprehensive financial overview of the division and outcomes.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops the annual operating and capital budget for this division and manages the approved budget.
Represents the division and department at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Formulates and implements policies, procedures and oversees the maintenance of all division records.
Manages the activities of Customer Service programs; updates existing programs and services to meet best practice standards.
Receives, investigates, and resolves complaints, inquiries, and problems or concerns; holds informal appeals hearings with customers.
Oversees the activities of the Collection programs to ensure prompt follow up and depositing of monies collected to control the level of bad debt write-off.
Oversees the activities of the Billing programs to ensure accurate and timely billing of services provided.
Oversees the activities of the Meter Reading and Customer Service Technician programs to ensure accurate and timely reading and working of customer service orders.
Oversees the activities of the Greenlight Business Operations in provisioning, scheduling, billing and collection of Phone, Internet and Video services.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of customer service, energy conservation, billing, credit, collections, meter reading, and public communications.
Knowledge of provisioning, scheduling, billing and collection of Phone, Internet and Video service operations.
Knowledge of management and leadership principles and practices; Skill in the leadership of personnel and working in a team environment.
Knowledge of departmental and city policies and procedures, federal, state, and local laws and regulations.
Considerable interpersonal communication skills; skills in public speaking and public relations.
Skill in the operation of standard office equipment, computers and computerized accounting softwares.
Skill in planning, organization, and decision making.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Director of Finance assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of division activities.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.
COMPLEXITY: Performs highly responsible work in planning, development, implementation and coordination of all Customer Relations of the Customer Service Center and satellite offices. The work consists of varied administrative and supervisory duties. The problems associated with collection activities and uncooperative customers contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to manage the operations of the Billing, Collection and Customer Service department for Utility operations and Greenlight operations. Successful performance facilitates and promotes the accurate and timely billing and collection of utility fees as well as phone, internet and video services.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while standing or walking. The employee occasionally lifts light object.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Customer Service Manager (1) and Billing Manager (1).
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the minimum of completion of a baccalaureate degree in a course of study related to the occupational field. Master’s degree is preferred.

Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.

Assistant Director of Planning & Development Services
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY::
This position is responsible for the oversight and management of assigned functions within the Planning and Development Services Department. Work is assigned by the department director. This position carries on the duties of the director in his/her absence.
MAJOR DUTIES
Performs and manages complex and sensitive professional planning projects, research and analysis
Monitors and ensures compliance with local, state and federal laws
Oversees specialized planning functions such as large-scale new development proposals and environmental studies
Provides overall management of division-related issues within assigned work areas
Advises the Planning Director on all planning-related matters
Advises various councils, boards, commissions and elected officials in planning-related issues
Serves as liaison and performs all necessary functions in support of Planning Board, Board of Adjustment and other boards and commissions as assigned
Assigns work to professional staff and ensures appropriate training is provided
Evaluates operations and activities of assigned responsibilities
Prepares reports on operations and activities, recommending improvements and modifications
Handles sensitive personnel matters
Participates in budget preparation and administration, monitors and controls expenditures
Attends substantial number of evening and weekend meetings
Serves as acting Planning Director in his or her absence
Performs other tasks and projects as assigned
PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, or walking. The employee occasionally lifts light objects, and must distinguish between shades of color. The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

Minimum Requirements and Experience (Including Licenses):
Thorough knowledge of urban planning and development and local government policies and procedures
Thorough knowledge of specialization such as zoning, historic preservation, and economic development
Research methods and statistical principles related to urban growth and development
Methods and techniques of effective technical report preparation and presentation
Pertinent federal, state and local laws, codes and regulations including recent changes
Principles and practices of supervision, training and personnel management
Budgeting procedures and techniques
Recent developments, current literature and sources of information related to municipal planning and administration.
Knowledge of local government procedures and practices
Citizen involvement techniques and processes
Knowledge of computer hardware and software programs, which may include Microsoft Office, Internet applications, or GIS
Must be innovative, detail-oriented, experienced in highly visible/controversial projects
Capable of managing multiple, high-priority assignments
Strong interpersonal skills to develop good working relationships at various levels Strong analytical skills to interpret research data for reports and apply mathematic techniques in practical situations
Ability to work on several projects or issues simultaneously
Ability to provide effective supervision and staff management
Ability to manage projects effectively and meet firm deadlines
Requires a master’s degree in planning or a closely related field and at least five years of experience in the planning profession. May accept candidates possessing a bachelor’s degree in planning or a related field and seven years of professional planning experience. Three years of supervisory experience is required. AICP certification preferred. Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Assistant OSP Engineer I
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for assisting with the design of OSP facilities as assigned by the Engineering Records Supervisor and engineering of the City’s OSP Fiber Optic Network, and related PON services.

MAJOR DUTIES:
Assists in the design and engineering of the City’s Fiber Optic Network.
Monitors and assists in ordering and maintaining of OSP materials and helps set inventory levels.
Assists in developing the annual budget for OSP Broadband Division
Assists in maintaining troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors and other city departments as needed to construct and maintain the City’s Fiber Optic Network.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of planning, design and engineering of the OSP portion of PON and MetroNet fiber optic networks.
Knowledge of and ability to use GIS and other related databases.
Ability to assist in developing a long range construction program to expand and upgrade the city’s OSP Fiber Optic Network.
Knowledge of the standards, materials, techniques, and equipment used in the installation, maintenance, and repair of OSP Fiber Optic Facilities.
Basic knowledge of Fiber Optic Transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Knowledge in the use of specialized computer programs to design and manage a Fiber Optic Network.
Ability to interpret test results.
Knowledge of understanding loss measurements.
Skill in oral and written communication.
Skill in working with the public, both at customers’ homes and in large corporate settings.
Skill in designing the OSP portion of customer Fiber Optic Networks for corporate customers of simple to moderate complexity.

SUPERVISORY CONTROLS: Assigned work in terms of general instruction.

GUIDELINES: Guidelines include department standard operating procedures, city, state, and federal laws and regulations. Understands basic OSP Fiber Optic Network planning, design, engineering, construction, and maintenance procedures as well as PON Network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work is considered moderate in engineering complexity. New advances in fiber optic engineering, construction and maintenance can be complex and skills should be kept up to date.

SCOPE AND EFFECT: The purpose of this position is to assist in performing specialized technical duties in the planning, design, engineering, maintenance, construction, and installation of the City’s Fiber Optic Network as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, small, medium and large business and corporate customers as well as the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or to exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, couching, or walking.

WORK ENVIRONMENT: The work is typically performed indoors but field work will be necessary to gather data for the design and engineering of the OSP Fiber Optic Network. The field work could possibly be in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Meetings with business and corporate customers will require appropriate professional dress as the circumstances dictate.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None

MINIMUM QUALIFICATIONS: Technical degree from a 2 year school, four year degree preferred, ability to read write and perform mathematical calculations at a level commonly associated with completion of a 2 year degree or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the successful completion of an apprenticeship/ internship. Upon satisfactory demonstration of more complex skill levels this position can be upgraded to an Assistant OSP Engineer – Level 2 resulting in an expansion of duties and a related pay grade increase.
Possession of or ability to readily obtain a valid Driver’s License issued by the State of North Carolina for the type of vehicle or equipment operated.
Ability to work comfortably and effectively with the public a must.

Assistant Planner
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs technical planning duties in support of the department.

MAJOR DUTIES:
Reviews administrative and minor site plans, subdivision proposals, annexation requests, and street closings; meets as a member of the Land Development Team with developers, engineers, and surveyors to discuss proposals; serves as Project Manager to the Technical Review Committee; advises developers and the general public in regards to requirements and protocols for development.
Prepares legal ads for publication; ensures the placement of rezoning notice and public hearing notice signs.
Prepares case write ups and supporting documentation under supervision.
Prepares necessary graphic displays for public hearings; prepares resolutions and ordinances; records ordinances and plats at Register of Deeds.
Maintains appropriate files and records.
Produces standards maps for the public.
Distributes zoning and related development information to the public upon request; advises developers and general public of proper procedures; reviews applications; prepares adjoining property notices; makes public presentations to the Board of Adjustment; writes Board orders.
Responds to inquiries from developers, citizens, and staff regarding planning, zoning, subdivision, and land development.
Prepares technical studies and reports for the City Council, Planning & Design Review Board, Board of Adjustment, and City Manager.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of city planning.
Working knowledge of ESRI suite of GIS Applications; which may include ArcGIS for Desktop 10.0 or higher.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Knowledge of research methodology and standard statistical procedures.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Assistant Director assigns work in terms of general instructions. The supervisor reviews work throughout stages of the development process for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, Unified Development Ordinance, North Carolina General Statues, Comprehensive Plan, Comprehensive Transportation Plan, Pedestrian Improvement Plan, Comprehensive Bicycle Plan, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties. The unique nature of each case contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform administrative and technical planning duties for the city. Successful performance facilitates and promotes well planned city development and growth.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, builders and contractors, surveyors and engineers, attorneys, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, propose options to resolve problems and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, or walking. The employee occasionally lifts light objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a bachelor’s degree in a course of study related to the occupational field or associate degree with 2 years of related experience.
Experience sufficient to understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated within 3 months of employment.

Athletic Coordinator
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position implements, coordinates, and supervises a variety of the city’s athletic programs.

MAJOR DUTIES:
Manages the day to day operations of the city’s athletic programs, with an emphasis on all soccer programming and facilitation of other city athletic programs.
Plans, develops, organizes, and supervises a wide range of athletic programs.
Orders all equipment, products, and supplies pertaining to athletic programs.
Develops and supervises programs for special interest groups.
Develops and administers the annual budget.
Promotes athletic programs to youth and adults through fliers, mailings, and TV and newspaper ads.
Divides youths into teams; develops practice and game schedules
Hires and trains officials, scorekeepers, and league supervisors.
Ensures the readiness of athletic fields and facilities; coordinates the use of outside facilities for games and practices.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:

Knowledge of Soccer Rules, Coaching Education, and general soccer knowledge
Knowledge of the principles, practices, materials, and equipment used in municipal athletic programs.
Knowledge of marketing principles and practices.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in preparing schedules and tournament brackets.
Skill in the operation of computers and other standard office equipment.
Athletic Manager, Parks and Recreation
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: This position reports to the Athletics Supervisor who assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, sports rules and association guidelines, and relevant city, state, and federal codes, laws, and regulations.

COMPLEXITY: The work consists of varied administrative and technical duties. The large number of participants in the organized sports activities contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to develop and supervise the city’s athletic programs. Successful performance facilitates the provision of athletic programs and facilities to the citizens of the City of Wilson.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, or walking. The employee occasionally lifts light and heavy objects and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office or at athletic facilities The employee may be exposed to much noise. The work may be performed outdoors and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over part-time and seasonal personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

CPRP(Certified Parks & Recreational Professional) Preferred

Athletic Fields Crew Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for supervising work crews in the maintenance and set up of all Athletic Programs and Special Events. Also assists in the maintenance of all recreation building and facilities.

MAJOR DUTIES:
Trains, assigns, supervises, evaluates, and disciplines personnel.
Assigns daily work duties to crews; estimates time for jobs; orders parts.
Performs athletic field maintenance, special event setup, building maintenance; performs carpentry, plumbing, welding, and electrical maintenance and repair duties.
Performs small engine repair and turf mowing equipment maintenance and repair.
Performs basic fiberglass construction, repair, and maintenance.
Installs irrigation systems and irrigation repair; installs and repairs chain link fences; repairs tennis courts and paints lines.
Athletic field layout, painting athletic fields lines, maintenance of line painter and pump motors.
Fabricates park signs.
Operates a backhoe, front end loader, bobcat, tractor, and dump truck; operates athletic field machine.
Repairs and maintains sports stadium.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and repair of athletic fields.
Knowledge of the installation of irrigation systems.
Knowledge of the repair and maintenance of turf mowing equipment and pesticide application equipment.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of such equipment as a backhoe, dump truck, and bobcat.
Skill in performing basic carpentry, plumbing, electrical, welding, and fiberglass installation, repair, and maintenance duties.
Skill in the supervision of personnel.
Skill in oral and written communication such as email, Microsoft Word, Microsoft Excel, and Outlook Express Calendars.

SUPERVISORY CONTROLS: The Parks Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties.

SCOPE AND EFFECT: The purpose of this position is to supervise the maintenance of the parks and recreation athletic facilities. Successful performance helps ensure the provision of safe and attractive athletic facilities to city residents and visitors.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals, and requires the use of protective devices such as masks, gloves, or goggles.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Parks Maintenance Worker IV(3), Parks Maintenance Worker III (3), Parks Maintenance Worker II (5), and Parks Maintenance Worker I (4).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree or Associate Degree in Turf Grass Management, or closely related occupational field, supplemented with courses and seminars in landscaping and related functions;
Experience in a municipal or private recreation setting, which include supervision and administration experience, or an equivalent combination of education and training;
Certified Parks and Recreation Professional preferred;
Pesticide license required within 6 months.
A valid North Carolina Drivers License required and endorsement CDL Class A within 6 months required.

Athletics Supervisor
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position implements, coordinates, and supervises all aspects of the city’s athletic programs.

MAJOR DUTIES:
Manages the day to day operations of the city’s athletic programs, including soccer, basketball, football, baseball, track, softball, and kickball.
Plans, develops, organizes, and supervises a wide range of athletic programs.
Orders all equipment, products, and supplies pertaining to athletic programs.
Develops and supervises programs for special interest groups.
Develops and administers the annual budget.
Promotes athletic programs to youth and adults through fliers, mailings, and TV and newspaper ads.
Divides youths into teams; develops practice and game schedules
Hires and trains officials, scorekeepers, and league supervisors.
Ensures the readiness of athletic fields and facilities; coordinates the use of outside facilities for games and practices.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles, practices, materials, and equipment used in municipal athletic programs.
Knowledge of marketing principles and practices.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in preparing schedules and tournament brackets.
Skill in the operation of computers and other standard office equipment.
Athletic Manager, Parks and Recreation
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Assistant Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, sports rules and association guidelines, and relevant city, state, and federal codes, laws, and regulations.

COMPLEXITY: The work consists of varied administrative and technical duties. The large number of participants in the organized sports activities contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to develop and supervise the city’s athletic programs. Successful performance facilitates the provision of athletic programs and facilities to the citizens of the City of Wilson.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, or walking. The employee occasionally lifts light and heavy objects and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office or at athletic facilities The employee may be exposed to much noise. The work may be performed outdoors and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Athletic Coordinator (1), and part-time and seasonal personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Automotive Service Aide PPT
Pay Range: $25,060.16 – $39,039.86 (7)

JOB SUMMARY: This permanent part-time position is responsible for delivery and service duties in support of the department.

MAJOR DUTIES:
Picks up and delivers parts and repaired components.
Assists in receiving, labeling, and storing incoming parts.
Maintains the cleanliness of parts storage area.
Cleans and washes vehicles.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the location of parts suppliers and other providers of parts and services.
Knowledge of the daily operation of a fleet garage.
Skill in the operation of a delivery vehicle.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fleet Manager or Fleet Maintenance Specialist assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city safety policies and procedures, supervisory instructions, and local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related delivery and inventory duties. Heavy traffic contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to deliver parts and supplies for the department. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees, and vendors.

PURPOSE OF CONTACTS: Contacts are typically to provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, bending, crouching, or stooping. The employee frequently lifts light, and occasionally heavy, objects and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in a stockroom, garage, or delivery vehicle. The employee may be exposed to much dust, dirt, and grease, and to machinery with moving parts. The work may be performed outdoors and occasionally in inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform basic mathematical calculations.
No experience requirements.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Billing Manager
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position is responsible for managing the billing and field services departments of the City.

MAJOR DUTIES:
Assists in implementing, testing and monitoring new system software and concurrent development/alteration of business practices to maximize returns on new software.
Monitor the Meter reading to stay within a specific period.
Monitor the billing of cycle, off-cycle and final billing to make sure they are billed on schedule.
Monitor the billing of old accounts and new accounts in bankruptcy filings.
Monitor the daily billing activities and monthly billing schedules.
Monitor the billing of our industrials customer billing.
Assists the Billing and Field Service department as needed.
Monitor Budget Bill customers.
Monitor back billing for electric, gas, and water/sewer utilities.
Interprets, maintains, and enforces regulations policies.
Communicates with the Billing and Field Services department through meetings.
Assists and response to other internal and external customers’ complaints and questions.
Handles stormwater and solid waste adjustments and changes as required.
Monitors cancel and rebilling of customer’s accounts if needed.
Monitors rate structures and procedures to utility customers.
Investigates and resolves customer issues in Billing and Field Services area.
Trains, schedules, direct, supervise, evaluate, and disciplines personnel.
Recommends changes in operating practices and procedures in Billing and Field Services area.
Prepares reports; assists in the preparation of the annual budget.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of utility billing operations.
Knowledge of collection operations.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state and local laws, and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in supervision of personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS:
The Assistant Director of Finance, Business Operations assigns work in terms of general instructions. The Assistant Director spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES:
Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY:
The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.

SCOPE AND EFFECT:
The purpose of this position is to manage the operations of the Billing and Credit department. Successful performance facilitates and promotes the accuracy of utility billing and alleviates financial hardships for some customers.

PERSONAL CONTACTS:
Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, law enforcement personnel, and the general public.

PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters

PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light object.

WORK ENVIRONMENT:
The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
This position has direct supervision over the Billing and Field Services staff.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of a specialized training in the field of work, in addition to basic skills typically associated with a high school education. Experience sufficient to thoroughly understand the diverse objectives and functions of the subordinate positions in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.

Billing Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY:
This position is responsible for coordinating the functions for the meter service functions of the department.

MAJOR DUTIES:
Managing the Meter reading to stay within a specific period.
Monitors billing cycles, off-cycle and final billing to make sure they are billed on schedule.
Assists with daily billing activities and monthly billing schedules.
Assists with large customer billings.
Explains, monitors, and adjusts Budget Bill customers.
Oversees back billing for electric, gas, and water/sewer utilities.
Interprets, maintains, and enforces regulations policies.
Assists and response to other internal and external customers’ complaints and questions.
Oversees, bill, mail, and adjust assessments.
Assists with cancel and rebilling of customers accounts if needed.
Adjusts incorrect utility bills.
Explains rate structures and procedures to utility customers.
Trains, schedules, direct, supervise, evaluate, and disciplines personnel.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of utility billing operations.
Knowledge of collection operationss.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state and local laws, and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in supervision of personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS:
The Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES:
Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant.
city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application

COMPLEXITY:
The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.

SCOPE AND EFFECT:
The purpose of this position is to coordinate the meter service operations of the department. Successful performance facilitates and promotes the accuracy of utility billing.

PERSONAL CONTACTS:
Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, and the general public.

PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light object.

WORK ENVIRONMENT:
The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
The position has direct supervision over Billing Clerk (4), Lead Meter Service Technician (1), Meter Technician II (1), Meter Service I (7).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of a specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Broadband Sales Executive
Pay Range: $70,694.60 – $110,283.59 (24)

JOB SUMMARY: This position performs work in selling Greenlight internet, cable, and telephone services to commercial and residential clients, responding to customers with project and service information, and related work as assigned. This position is also responsible for selling Greenlight professional services to other government entities such as municipal and county governments, county school systems, etc.

MAJOR DUTIES: Markets and sells internet, cable, private data networks, and telephone services to commercial and residential clients; conducts sales in office and external sites including residential neighborhoods and businesses working occasional evenings and weekends; Markets and sales Greenlight Professional Services to other government entities and serves as the point of contact for those services. Some travel will be required. Communicates one-on-one with customers, or speaks in front of small groups; Secures customer information for new services; uses a computer system to enter necessary customer information to connect those services. Up-sells products and services; provides customers with product and service information. Responds to customer inquiries in person, by telephone, on website, and by email. Processes all service and billing matters, explains charges, updates customer files. Identifies, researches and resolves customer issues; follows-up on inquiries not immediately resolved. Completes call logs and reports; recognizes, documents, and alerts manager of customer trends; recommends strategies for improvements. Acts as a team, or group leader in the implementation of adopted City outcomes and goals. Provides feedback at weekly sales meeting. Provides input and helps develop new product and service offerings.

KNOWLEDGE REQUIRED BY THE POSITION: Knowledge of the modern sales practices . Knowledge of public affairs principles and practices as they related to municipal governments and public utilities. Knowledge of City objectives, procedures, and organizational structure. Knowledge of the City Code of Ordinances and other regulations, policies, and procedures. Knowledge of modern office practices. Knowledge of the geography of the City. Ability to use computers and internet, multimedia, and job-related software programs. Ability to be self-motivated and assertive while being considerate of the customers’ needs; Ability to speak clearly in person and by telephone. Ability to communicate ideas effectively, both orally and in writing. Ability to establish and maintain working relationships with City employees, vendors, community groups, and the general public. Ability to prepare complex records and reports. Advanced knowledge of communication and professional services offered by Greenlight and how these services meet customer needs.

SUPERVISORY CONTROLS: Work is performed under the supervision of the OSP Engineer and / or General Manager for Greenlight. The manager assigns work in terms of very general instructions, and spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied public relations, marketing, and sales duties.

SCOPE AND EFFECT: This position is sales for the City’s Greenlight internet, phone, and cable services to commercial customers and professional services to other government entities. . Success in this position results in excellent customer services and achieves the desired sales result and revenue stream as set by the General Manager for Greenlight.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, media representatives, vendors, community groups, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is performed both in an office and in the field selling Greenlight cable, internet, telephone and professional services. Work regularly requires walking, speaking and hearing.

WORK ENVIRONMENT: The work is typically performed in an office, residential or business setting. The employee may be exposed to outdoors and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None

MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with completion of degree in marketing; or an equivalent combination of education and five to eight years of proven sales experience. Valid North Carolina driver?s license for the type of vehicle or equipment operated.

Budget Technician
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: The primary purpose of the Budget Technician is to perform work in analyzing, preparing, and monitoring the City’s budget. This position reports directly to the Controller.
MAJOR DUTUES
Develops annual operating budget systems by gathering and analyzing data; demonstrating financial understanding; monitoring financial budgets; and providing reports and documentation of annual budget and 5-year capital improvement plan.
Reviews, analyzes, and monitors the City’s operating budget by making monthly reviews of departmental revenues/expenditures and communicates with departments on issues.
Collects financial and budgetary data to prepare reports including preparing estimates and projections; analyzes and evaluates departmental requests for budget submissions and amendments by reviewing validity and accuracy of information; performs mathematical calculations with skill and accuracy; all within established deadlines.
Participates in budget training and review sessions for departments and provides on-going assistance to departments and responds in a knowledgeable, courteous, and professional manner to inquiries and requests for assistance.
Additional and other duties as assigned.
MINIMUM QUALIFICATIONS: AND EXPERIENCE:
Associate Degree (or equivalent) in Accounting/Budgeting/Finance. Preference given to Bachelor’s Degree in related field, and minimum two years related experience in governmental accounting and budget preparation is preferred.
KNOWLEDGE REQUIRED BY THE POSITION:
High level knowledge of, and demonstrated competence in, using standard office equipment and computer software, particularly financial spreadsheet, word processing, and database programs, including Microsoft Excel, Word, Access and ability to create charts and graphs
Strong analytical and problem solving skills, plus accuracy and attention to detail
Ability to communicate effectively, both verbally and in writing, to provide the highest level customer service and to maintain effective working relationships with co-workers
Organizes work well and is able to successfully prioritize when faced with multiple requests or demands, and demonstrates a high level of initiative including ability to work independently, accepts all responsibilities fully, and meets established deadlines
Ability to accomplish work priorities and maintain a calm demeanor in a fast-paced deadline-oriented environment
Displays exceptional learning capacity and is self-motivated to be successful in duties
PHYSICAL DEMANDS:
Work is performed in a standard office environment and involves light physical demands; majority of work is using computer and involves sitting for extended periods of time.
Overtime may be required during certain times of the year to meet work demands.

Business Systems Analyst
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position requires the performance of technical and analytical skills and abilities in an IBM iSeries mainframe & PC operational environment in support of SPS Enterprise products.

MAJOR DUTIES:
The primary duties of this position include, and are not limited to the following:
Provides city wide technical support on a variety of SunGard Enterprise products as well as third party integrated business systems applications;
Conducts research and analysis to assist end users with application specific challenges, in a team-centered climate; Coordinates and participates in training sessions between business system vendors and functional area end users; Monitors the functionality and maintenance of all business systems and applications; create application reports using IBM QMQRY and Control Language (CL)statements;
Conducts one-on-one end user training on a variety of software applications (Office 2007, Spoolview, DMS.net, etc.); Monitors and responds to in-house help desk and remote vendor site trouble tickets;
Performs other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge and experience with iSeries 5 O/S and PC operational environments, including (QMQRY & CL).
Skill in Enterprise Resource Planning.
Skill in Project Management Concepts, focusing on local government.
Knowledge of local, city, state and federal ordinances, laws and regulations
Skill in working in customer-centered service and support environment
Skill in conceptual planning, organizing and decision-making
Ability to provide oral and written communication with specific emphasis on providing feedback and follow-up

SUPERVISORY CONTROLS: The Business Analyst Manager assigns work in terms of general instruction. This position requires the ability to be self supervising with an emphasis on time and workload management.

GUIDELINES: Adherence to department policy and procedure is paramount. Other guidelines include federal, state and local laws and regulations which require appropriate judgment, selection and interpretation in application.

COMPLEXITY: The duties of this position possess a variety of complexities that are driven by the unique nature of the operations climate.
SCOPE & EFFECT: The range of the responsibilities of this position has citywide impact. Successful performance of these responsibilities ensures the efficient application of city services.

PHYSICAL DEMANDS: The duties of this position require the ability to use a desktop or laptop computer, effectively field telephone calls and navigate the Internet. Duties are typically performed while sitting but; could include stooping, standing and walking for extended periods of time. Some driving may also be required in support of functional area end users citywide.

WORK ENVIRONMENT: The duties of this position are typically performed in an office, computer room, training room, conference room or at the desk-side of end users, citywide. The duty hours of this position are negotiable within the core hours of operation.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: There are no supervisory or management responsibilities of this position outside of that those which are required in the performance of day-to-day duties.

MINIMUM QUALIFICATIONS:
Knowledge and competency commonly associated with the successful completion of a baccalaureate degree in a course of study equivalent to Computer Science, Information Systems Mgmt or other occupationally related field. Demonstrated experience that is sufficient and conducive to teamwork, team-building and promoting quality customer service in support (at least five years).
Possession of or the ability to immediately obtain a valid North Carolina driver’s license; including adequate transportation.

Buyer
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for maintaining an appropriate inventory for the city through the purchase of commodities.

MAJOR DUTIES:
Reviews departmental requisitions in order to generate purchase orders; distributes purchase orders to suppliers; contact prospective vendors to determine availability, delivery and cost.
Maintain inventory in city warehouse through spot-check inventory counts; makes recommendations for inventory adjustments.
Performs clerical duties associated with purchasing including filing and data entry.
Assembles bid packages; gathers specifications, prices sheets, and references; obtains quote for inventory and non-inventory items; verifies specifications, price and delivery dates,
Orders inventory items by entering purchase order; verifies delivery of inventory items; generates inventory reorder reports; obtains quotes using City of Wilson specifications.
Trains employees in the procurement card process; reviews use of procurement cards.
Maintains the division website.
Orders fuels as needed and as directed by garage.
Follows up on receipts of commodities ordered.
Attends seminars, classes, and meetings to gain knowledge of standard local government purchasing procedures and practices.
Prepares federal and state fuel excise tax reports.
Assists with year-end physical inventory; closes purchase orders that are no longer needed.
Assists warehouse personnel in receiving and verifying shipments against purchase orders; assists at warehouse issues counter as needed.
Prepares departmental blanket purchase order requisitions; prepares change orders as directed.
Schedules annual fire extinguisher inspection.
Orders and distributes Wilson County / City of Wilson directories.
Assists with non-profit donations and surplus auctions as needed.
Orders flowers for city employees, immediate family members, and retirees in the case of sickness and death.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Standard Local Government Purchasing Procedures and Practices.
Knowledge of various grades, quality standards, price trends, and sources of supply for commodities.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in maintaining complex electronic financial records.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Purchasing Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include Standard Local Government Purchasing Procedures and Practices, Generally Accepted Accounting Principles and Practices, the City of Wilson Purchasing Policies and Procedures Manual, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the procurement of commodities for the city. The need to maintain accurate inventory records contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to procure commodities for the city. Successful performance ensures the availability of necessary tools, equipment, and supplies and contributes to the overall functioning of the city government.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light objects, climbs ladders, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, stockroom, or warehouse.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Chemist
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for performing chemical, physical, and biological analysis of wastewater, industrial wastes and by-products of water and wastewater treatment processes.

MAJOR DUTIES:
Trains, assigns, directs, supervises, and evaluates personnel; assists in the hiring and disciplining of personnel.
Oversees regular and complex chemical and biological analysis, and microscopic studies of wastewater samples, industrial wastes, and by-products of the treatment process to determine chemical constituents for efficiency of treatment and compliance with regulations.
Performs laboratory analysis; trains lab personnel in analytical procedures.
Determines sampling methods and makes recommendations based on local, state, and federal guidelines; maintains the wastewater collection schedule.
Assists the Pretreatment coordinator in scheduling the collection of industrial wastewater samples; oversees sampling schedule and submission of samples to contract laboratory.
Tracks project deadlines and due dates; maintains application and annual renewal process for lab certification.
Reviews laboratory data for accuracy and precision of analysis; interprets test results and records on daily basis; prepares data summary reports; prepares mandatory reports for state and federal agencies.
Maintains inventories of lab chemicals and supplies; maintains lab equipment; recommends purchase of new lab equipment.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles of organic and inorganic chemistry including quantitative and qualitative analysis.
Knowledge of chemical, physical, and bacteriological analyses of water.
Knowledge of modern laboratory equipment.
Knowledge of federal, state, and local laws, ordinances, and regulations related to wastewater treatment and laboratory analyses.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the supervision of personnel.
Skill in the performance of laboratory analysis of water samples.
Skill in the use of a computer.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Water Reclamation Plant Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include federal, state and local regulations, including North Carolina 15 NCAC 2H Regulations, the Code of Federal Regulations, and EPA Methods for the Analysis of Water and Wastewater. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the laboratory analysis of water samples. Frequently changing regulations contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform chemical and biological analysis of wastewater, industrial waste, and by-products of the water treatment process. Successful performance ensures compliance with state and federal environmental regulations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, contractors, vendors, state and federal agency personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, laboratory and at wastewater treatment plant facilities. The employee is exposed to contagious and infectious disease and irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Laboratory Technician (5) and functional supervision over pre-treatment coordinator.

MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain an appropriate state-certified license for water or wastewater treatment or distribution as appropriate.

Chief Financial Officer
Pay Range: $115,841.34 – $180,712.49 (27)

JOB SUMMARY: This position is responsible for the overall administration of financial and budgeting activities for the city.

MAJOR DUTIES:
Advises the City Manager, Mayor, and Council on all financial matters.Oversees development and preparation of annual, capital project, and grant project
budgets.
Manages the city’s investment portfolio.
Oversees compliance with the annual budget, capital project, and grant project budget ordinances; oversees budget amendments as necessary.
Oversees all financial, accounting, and internal control systems for the city.
Oversees preparation of annual as well as interim financial statements for both internal and external purposes.
Manages the city’s debt financing program.
Oversees the development and preparation of the five year capital improvement plan; determines long range financing plans.
Oversees receipt and deposit of all funds accruing to the city.
Oversees disbursement of all city funds.
Oversees city’s billing, collection, and customer service activities; oversees purchasing and warehousing activities; oversees information technology activities.
Provides advice, guidance, and direction to city department heads in regards to financial matters related to their departments.
Serves in various special capacities as requested by the City Manager, including task forces and advisory boards.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of public finance, budgeting, accounting, and debt management.
Knowledge of the principles and practices of public administration.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of economic trend forecasting and analysis techniques.
Knowledge of special requirements pertaining to accounting and investment of government funds.
Knowledge of government auditing procedures.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in utilizing financial computer software programs.
Skill in management and supervision.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager assigns work in terms of department and city goals and objectives. The work is reviewed through conferences, reports, audits, and observation of financial management activities.

GUIDELINES: Guidelines include Generally Accepted Accounting Principles (GAAP), Government Accounting Standards Board (GASB) requirements, grant requirements, auditing standards, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application. This position develops financial management guidelines

COMPLEXITY: The work consists of varied management, administrative, and technical duties. The broad range of responsibilities assigned to this position contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to manage the financial operations of the city.Successful performance helps ensure the effective and efficient processing of all government financial transactions, the accurate reporting of the government financial condition, the sound financial position of the city government, and provision of city services at reasonable tax rates.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, department heads, bankers and financial representatives, state officials, external auditors, representatives of federal, state and local agencies, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Purchasing Manager (1), Assistant Director of Finance (1), Finance Coordinator (1), Accounting Manager (1), and Business Office Manager (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of experience as a Lead Financial Officer with a municipality.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Chief Planning and Development Officer
Pay Range: $95,076.38 – $148,319.16 (26)

JOB SUMMARY: This position is responsible for the management and oversight of all department operations for Planning, Community Development, Inspections, and Permitting.

MAJOR DUTIES:
Directs and supervises department Directors/Managers .
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Participates in community-wide initiatives such as Wilson 20/20 and ensures various plans for city development and redevelopment are consistent with community goals.
Reviews the annual operating and capital budgets proposed by department staff; ensures annual budget for department is sufficiently adhered to.
Represents city government at public and private events.
Participates in economic development policy development and implementation.
Manages internal and external communications, including strategy, budget, personnel, and evaluating effectiveness of same.
Formulates and implements policies and procedures to improve the customer experience.
Advises the City Manager, City Council, and City Attorney concerning planning, community development, downtown development, historic preservation, housing and neighborhood revitalization issues.
Advises public and private bodies concerning new plans, projects, or proposals.
Monitors State and Federal Law impacting the City?s ability to perform the functions of the department and lobbies State and Federal officials at the direction of the City Manager.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of city planning, inspections, community development, redevelopment, economic development and plan review and permitting.
Knowledge of management and supervisory principles and practices.
Coherence to and leadership of the City?s Customer Service excellence principals.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of municipal finance and sociology as they relate to city planning and economic development.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager will assign work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Federal Historic Property Regulations, NC State Building Code, Wilson 20/20 goals, Wilson EDC economic plan, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and supervisory duties. Overlapping deadlines contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the operations of the Planning and Community Revitalization, Inspections, Communications, and permitting departments. Successful performance facilitates and promotes well planned city development and community revitalization.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, builders and contractors, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects, and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over department personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

City Clerk
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position is responsible for performing clerical and administrative functions in support of the City Council and Mayor.

MAJOR DUTIES:
Prepares ordinances, resolutions, and agreements as a result of City Council meetings.
Prepares minutes from City Council meetings.
Prepares correspondence from Mayor.
Prepares City Council agendas; prepares notices for Council.
Updates Boards, Committees, Commission, and Task Forces Book as directed by City Council Member Nominating Committee.
Responds to citizen concerns and complaints by coordination through appropriate city offices and departments.
Handles City Council / Concern System relative to citizen complaints by routing and following up with various departments.
Types memorandums and letters.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the basic operations and functions of city departments.
Knowledge of modern office principle, practices, and procedures.
Skill in organizing work and maintaining files and records.
Skill in operating such office equipment as a computer, copier, fax machine.
Skill in performing basic mathematical calculations.
Skill in dealing with the public.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Council or Mayor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include North Carolina General Statutes for City Councils, the City Code Book, Wilson Zoning Districts, city and department policies and procedures, and supervisory instructions. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of clerical and administrative duties. Frequent interruptions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform clerical and administrative duties in support of the city government. Successful performance in this position facilitates the operations of the city government.

PERSONAL CONTACTS: Contacts are typically with department heads, co-workers, other city employees, vendors, municipal agency representatives, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and negotiate matters.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping.

WORK ENVIRONMENT: The work is typically performed in an office.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Civil Engineer I
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position is responsible for performing duties for the engineering department as it relates to site plan review, traffic control, traffic and parking functions, surveying, construction projects and other engineering functions. The position oversees the parking and traffic division.
MAJOR DUTIES:
Supervises the parking and traffic functions of the division which includes assigning and evaluating personnel.
Prepares and reviews annual budget.
Maintains city parking lots as it relates to pavement, stripping, landscaping and keeping them clean.
Works with parking commission as it relates to city parking lots.
Performs traffic studies and investigations for various traffic calming measures including qualifying speed humps.
Reviews and evaluates site plans for new development and comments (Technical
Review Committee Representative) as it relates to water, sanitary sewer, driveway access, parking, other engineering items per local ordinances and engineering specification manual.
Provides assistance for major traddic control to other city departments and advice on minor traffic control functions.
Evaluate issues and maintains encroachments to meet the Right of Way Regulation policy.
Prepares contract documents and estimates for engineering projects.
Coordinates with engineering firms, developers, contractors, government entities and other city departments on all engineering projects.
Assists Director of Engineering with design of engineering projects relating to water, sewer, stormwater, streets, sidewalks, bridges and parking and traffic.
Assist engineering department in long range budget planning and GIS operations.
Provides survey data for projects and assists CADD operations.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and practices of traffic engineering.
Knowledge of local codes and ordinances.
Knowledge of engineering and surveying practices.
Knowledge to equipment used in utility and road construction.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in the use of surveying, drafting, and materials testing equipment.
Skill in the use of electronic and manual measurement devices.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Director of Engineering assigns work in terms of goals and objectives. The supervisor reviews work through conferences, reports, and observation of activities.
GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, the MUTCD Manual, the Standard Highway Manual, and the NCDOT Specifications and Standard Drawings. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied engineering and supervisory/ management duties.
SCOPE AND EFFECT: The purpose of this position is for to perform engineering duties for the City of Wilson as relates to traffic, construction projects, maintenance projects, and other engineering areas, and to supervise the traffic and parking functions of the city.
Successful performance helps ensure the proper construction of streets, parking lots, and other municipal projects.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, state and federal agency personnel, elected officials, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, stooping, bending, or crouching. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguishes between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. The work exposes the employee to contracted machinery with moving parts.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Traffic Supervisor (1), Traffic Technician (2), and other part-time personnel.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Civil Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Civil Engineer II
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for performing duties for the engineering department as it relates to site plan review, traffic control, traffic and parking functions, surveying, construction projects and other engineering functions. The position oversees the parking and traffic division.
MAJOR DUTIES:
Supervises the parking and traffic functions of the division which includes assigning and evaluating personnel.
Prepares and reviews annual budget.
Maintains city parking lots as it relates to pavement, stripping, landscaping and keeping them clean.
Works with parking commission as it relates to city parking lots.
Performs traffic studies and investigations for various traffic calming measures including qualifying speed humps.
Reviews and evaluates site plans for new development and comments (Technical Review Committee Representative) as it relates to water, sanitary sewer, driveway access, parking, other engineering items per local ordinances and engineering specification manual.
Provides assistance for major traddic control to other city departments and advice on minor traffic control functions.
Evaluate issues and maintains encroachments to meet the Right of Way Regulation policy.
Prepares contract documents and estimates for engineering projects.
Coordinates with engineering firms, developers, contractors, government entities and other city departments on all engineering projects.
Assists Director of Engineering with design of engineering projects relating to water, sewer, stormwater, streets, sidewalks, bridges and parking and traffic.
Assist engineering department in long range budget planning and GIS operations. Provides survey data for projects and assists CADD operations.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and practices of traffic engineering.
Knowledge of local codes and ordinances.
Knowledge of engineering and surveying practices.
Knowledge to equipment used in utility and road construction.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in the use of surveying, drafting, and materials testing equipment.
Skill in the use of electronic and manual measurement devices.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Director of Engineering assigns work in terms of goals and objectives. The supervisor reviews work through conferences, reports, and observation of activities.
GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, the MUTCD Manual, the Standard Highway Manual, and the NCDOT Specifications and Standard Drawings. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied engineering and supervisory/ management duties.
SCOPE AND EFFECT: The purpose of this position is for to perform engineering duties for the City of Wilson as relates to traffic, construction projects, maintenance projects, and other engineering areas, and to supervise the traffic and parking functions of the city.
Successful performance helps ensure the proper construction of streets, parking lots, and other municipal projects.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, state and federal agency personnel, elected officials, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, stooping, bending, or crouching. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguishes between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. The work exposes the employee to contracted machinery with moving parts.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Traffic Supervisor (1), Traffic Technician (2), and other part-time personnel.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Civil Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with two years or more of related experience or service.
Certification as an Engineer in Training.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Civil Engineer III
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position is responsible for performing duties for the engineering department as it relates to site plan review, traffic control, traffic and parking functions, surveying, construction projects and other engineering functions. The position oversees the parking and traffic division.
MAJOR DUTIES:
Supervises the parking and traffic functions of the division which includes assigning and evaluating personnel.
Prepares and reviews annual budget.
Maintains city parking lots as it relates to pavement, stripping, landscaping and keeping them clean.
Works with parking commission as it relates to city parking lots.
Performs traffic studies and investigations for various traffic calming measures including qualifying speed humps.
Reviews and evaluates site plans for new development and comments (Technical
Review Committee Representative) as it relates to water, sanitary sewer, driveway access, parking, other engineering items per local ordinances and engineering specification manual.
Provides assistance for major traddic control to other city departments and advice on minor traffic control functions.
Evaluate issues and maintains encroachments to meet the Right of Way Regulation policy.
Prepares contract documents and estimates for engineering projects.
Coordinates with engineering firms, developers, contractors, government entities and other city departments on all engineering projects.
Assists Director of Engineering with design of engineering projects relating to water, sewer, stormwater, streets, sidewalks, bridges and parking and traffic.
Assist engineering department in long range budget planning and GIS operations.
Provides survey data for projects and assists CADD operations.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and practices of traffic engineering.
Knowledge of local codes and ordinances.
Knowledge of engineering and surveying practices.
Knowledge to equipment used in utility and road construction.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in the use of surveying, drafting, and materials testing equipment.
Skill in the use of electronic and manual measurement devices.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Director of Engineering assigns work in terms of goals and objectives. The supervisor reviews work through conferences, reports, and observation of activities.
GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, the MUTCD Manual, the Standard Highway Manual, and the NCDOT Specifications and Standard Drawings. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied engineering and supervisory/ management duties.
SCOPE AND EFFECT: The purpose of this position is for to perform engineering duties for the City of Wilson as relates to traffic, construction projects, maintenance projects, and other engineering areas, and to supervise the traffic and parking functions of the city.
Successful performance helps ensure the proper construction of streets, parking lots, and other municipal projects.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, state and federal agency personnel, elected officials, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, stooping, bending, or crouching. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguishes between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. The work exposes the employee to contracted machinery with moving parts.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Traffic Supervisor (1), Traffic Technician (2), and other part-time personnel.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Civil Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of related experience.
Must be a Professional Engineer.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Code Enforcement Officer I
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position performs technical inspections in the enforcement of the city building code, minimum housing code, nuisance code and zoning code.
MAJOR DUTIES:
Performs various building, housing and nuisance code inspections.
Responds to and investigates citizen complaints regarding alleged code violations.
Reviews residential and commercial building plans.
Reviews and approves applications for building permits
Maintains records, files, and daily work sheet.
Attends inspection and department staff meetings.
Attends educational courses and seminars to maintain required certifications.
Meets with customers to discuss plans and explain code requirements.
Inspects daycare homes and centers, group homes and adult care homes and centers.
Performs other related duties as assigned.
Determines habitability of dwellings and investigates abandoned buildings for determination of reparability.
Issues warnings, official notices, stop work orders and citations as necessary to obtain compliance with appropriate codes.
KNOWLEDGE REQUIRED BY THE POSITION:

Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing inspections of new and existing homes and commercial buildings.
Skill in the condemnation/demolition process of commercial buildings.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.
Skill in oral and written communication.
Ability to prepare factual reports and present same to appropriate boards or commissions.
SUPERVISORY CONTROLS: The Division Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical, mechanical, and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical inspection duties. Frequently changing codes contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform inspections of new and existing buildings to enforce codes and ordinances. Successful performance ensures compliance with building, housing and nuisance codes.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, attorneys, property owners, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, or walking. The employee occasionally lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Possession of or ability to readily obtain the appropriate state certification for the type of inspection(s) conducted. At a minimum, a Level I standard certification shall be held in at least one of the following: Building, Plumbing, Mechanical or Electrical. A Level I probationary certificate may also be considered but as a condition of continued employment a Level I standard certificate must be achieved within two years.

Code Enforcement Officer II
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position performs technical inspections in the enforcement of the city building code, minimum housing code, nuisance code and zoning code.
MAJOR DUTIES:
Performs various building, housing and nuisance code inspections.
Responds to and investigates citizen complaints regarding alleged code violations.
Reviews residential and commercial building plans.
Reviews and approves applications for building permits.
Maintains records, files, and daily work sheet.
Attends inspection and department staff meetings.
Attends educational courses and seminars to maintain required certifications
Meets with customers to discuss plans and explain code requirements.
Inspects daycare homes and centers, group homes and adult care homes and centers.
Performs other related duties as assigned.
Determines habitability of dwellings and investigates abandoned buildings for determination of reparability.
Issues warnings, official notices, stop work orders and citations as necessary to obtain compliance with appropriate codes.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing inspections of new and existing homes and commercial buildings.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.
Skill in oral and written communication.
Ability to prepare factual reports and present same to appropriate boards or commissions.
SUPERVISORY CONTROLS: The Division Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical, mechanical, and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical inspection duties. Frequently changing codes contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform inspections of new and existing buildings to enforce codes and ordinances. Successful performance ensures compliance with building, housing and nuisance codes.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, attorneys, property owners, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, or walking. The employee occasionally lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain the appropriate state certification for the type of inspection(s) conducted. At a minimum, a Level II standard certification shall be held in at least one of the following: Building, Plumbing, Mechanical or Electrical. A Level I standard certificate shall be held in the other trade areas. For the remaining trades, a Level I probationary certificate may also be considered but as a condition of continued employment a Level I standard certificate must be achieved within two years.

Code Enforcement Officer III
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY: This position performs technical inspections in the enforcement of the city building code, minimum housing code, nuisance code and zoning code.
MAJOR DUTIES:
Performs various building, housing and nuisance code inspections.
Responds to and investigates citizen complaints regarding alleged code violations.
Reviews residential and commercial building plans.
Reviews and approves applications for building permits.
Maintains records, files, and daily work sheet.
Attends inspection and department staff meetings.
Attends educational courses and seminars to maintain required certifications
Meets with customers to discuss plans and explain code requirements.
Inspects daycare homes and centers, group homes and adult care homes and centers.
Performs other related duties as assigned.
Determines habitability of dwellings and investigates abandoned buildings for determination of reparability.
Issues warnings, official notices, stop work orders and citations as necessary to obtain compliance with appropriate codes.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing inspections of new and existing homes and commercial buildings.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.
Skill in oral and written communication.
Ability to prepare factual reports and present same to appropriate boards or commissions.
SUPERVISORY CONTROLS: The Division Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical, mechanical, and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical inspection duties. Frequently changing codes contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform inspections of new and existing buildings to enforce codes and ordinances. Successful performance ensures compliance with building, housing and nuisance codes.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, attorneys, property owners, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, or walking. The employee occasionally lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.
WORK ENVIRONMENT: Work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. Work requires the use of protective devices such as masks, goggles, or gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: May fill in in the absence of the Senior Codes Enforcement Officer or train newly hired inspectors.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain the appropriate state certification for the type of inspection(s) conducted. At a minimum, a Level III standard certification shall be held in at least one of the following: Building, Plumbing, Mechanical or Electrical. A Level II standard certificate shall be held in at least one other trade area. For the remaining trades, a Level I standard certificate is required (a probationary certificate may also be considered but as a condition of continued employment a Level I standard certificate must be achieved within two years.

Collection Clerk I
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position performs clerical duties in the collection of fees for all City services.
MAJOR DUTIES:
Processes payments received in person, by mail, and in drop-box; opens daily mail. Reconciles daily receipts; locates and corrects errors.
Answers telephone to respond to customer inquiries and to take credit card payments.
Assists with cancellation of service for non-payment.
Assists in processing returned checks.
Performs other related duties as assigned.
PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The work is typically performed in an office.
MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Knowledge of modern office principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of generally accepted accounting principles.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

Collection Clerk III
Pay Range: $30,533.38 – $47,598.48 (11)

JOB SUMMARY: This position performs clerical duties in the collection of fees for all City services.
MAJOR DUTIES Processes payments received in person, by mail, and in drop-box; opens daily mail. Reconciles daily receipts; locates and corrects errors. Answers telephone to respond to customer inquiries and to take credit card payments. Assists with cancellation of service for customer non-payment work orders. Processes returned checks. Creates batch for remittance system; corrects errors. Balance credit card verifone batches and post batches. Calculate Department of Social Service and Energy Assistance Vouchers. Compiles list in ordering office supplies. Performs other related duties as assigned.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The work is typically performed in an office.
MINIMUM QUALIFICATIONS: Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Collections Specialist
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position performs technical duties in support of the collections functions of the department.
MAJOR DUTIES:
Processes the daily balancing, auditing, posting, and depositing of cash receipts.
Maintains, distributes and audits cash drawers.
Compile the daily bank deposit.
Maintain and audit the Petty Cash and Change boxes.
Process checks through the remittance system.
Balance and perform audit functions for Rec Trac, accounts receivable, and E-receivable transactions daily.
Opens and secures vault daily.
Opens and secures office on a rotating basis.
Prepares daily and monthly finance reports.
Processes payment transfers and reversals.
Audit all night depository transactions.
Reconcile credit card transactions.
Maintains office equipment; purchase office supplies.
Posts payment transactions to proper accounts when needed.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of collection operations.
Knowledge in Database software, Microsoft Excel, and Microsoft Word.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Customer Service Manager assigns work in terms of general instructions. The Customer Service Manager spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related administrative and technical duties. The need for accuracy contributes to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform supervisory and technical duties in support of the collections operations of the department. Successful performance facilitates and promotes the timely collection of utility fees.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, and members of community organizations, law enforcement personnel, bank personnel, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light objects, climbs stepstools, and uses tools or equipment requiring a high degree of dexterity.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
An Associate’s (2- year) Degree in accounting or related field is required.
A Bachelor’s (4-year) Degree in Business Administration, Finance, Accounting, or a related field is preferred.
A minimum 5 Years of relevant experience may be considered in lieu of required education.
Excellent written and verbal communication and interpersonal skills; Articulates thoughts and ideas clearly, concisely, and persuasively
Cash Management experience preferred;
Leadership experience preferred
Possession of, or ability to readily obtain, a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Communications Coordinator
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position manages and performs a variety of communications duties in support of city operations and government.
MAJOR DUTIES:
Responsible for effective external and internal communications, using a variety of methods, including traditional and non-traditional media.
Speaks to citizens and media representatives as official spokesperson for the City.
Prepares or directs the preparation of numerous information documents, including but not limited to news releases, newsletters, bill inserts, brochures, and other communication pieces.
Proactively seeks and acts on opportunities to enhance the City’s brand by communicating activities, accomplishments, awards, etc., to employees and the community in compelling and effective ways.
Performs a variety of special projects or assignments requiring research, evaluation, documentation, implementation, or coordination, as directed.
Assists the Mayor and Assistant City Manager as required with day to day tasks and special events.
Measures and evaluates communications program effectiveness and impact and makes adjustments as needed to improve internal and external communications.
Manages the operation and maintenance of the government cable access channel.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge and level of competency commonly associated with the completion of a batchelor’s degree in journalism, communications, public relations or a related field; or an equivalent combination of training and experience
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated
Knowledge of the principles and practices of public administration
Knowledge of communications principles and practices
Knowledge of the functions, organization, and operations of City departments
Ability to communicate ideas effectively, both orally and in writing
Ability to establish and maintain working relationships with elected officials, other employees, and the general public
Commitment to service excellence required
PHYSICAL DEMANDS: The work is typically performed while sitting or table. The employee occasionally lifts light objects and must distinguish between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office.

Community Development Technician (PPT)
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY:: This position provides administrative and technical assistance regarding community development, housing and revitalization grants.
MAJOR DUTIES
Coordinates and maintains various programs; provides support and administrative assistance to all program areas
Acts as liaison between City and contractors, consultants, and clients
Handles and documents complaints and recommends program changes to address issues
Provides customer service to potential clients and refers qualified clients to consultant or appropriate city staff
Maintains confidentiality of personal financial information of clients as required by law
Coordinates with other community agencies for resources to assist clients
Researches available grants and recommends potential grant programs to make application for
Assists in the preparation of grant applications
Assists in the preparation of Housing, Revitalization and Neighborhood Plans
Maintains required records for grants and other assigned projects and ensures required reporting is completed on-time
Assists potential clients with homeowner training and other activities so they may qualify for various financial assistance
Documents and requests checks for contractors and consultants
Plans and conducts various community development and planning related workshops
Attends neighborhood meetings and community events to explain program offerings and to solicit interest in various grant programs offered through the City
Performs marketing activities for available Community Development initiatives to build awareness
Performs other related duties as assigned
PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending or crouching. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. The work is typically performed in an office or at a renovation site. The employee may be exposed to dust, dirt, grease, machinery with moving parts, irritating chemicals, and cold or inclement weather. The work requires the use of protective devices such as masks, goggles, and gloves.

Minimum Requirements and Experience (Including Licenses):
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated
Knowledge of HUD guidelines and policies
Knowledge of the functions and goals of the Community Development and Planning Programs
Knowledge of local and state housing codes as well as land development codes
Knowledge of community resources for homeowners
Skill in the use of computers and other office equipment
Skill in oral and written communication
Skill in providing effective customer service
Skill in housing counseling

Construction Inspector
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for performing technical inspections of site improvements, municipal utilities, street construction and contract administration.

MAJOR DUTIES:
Helps administer contracts for city owned projects (paving, construction work, etc.)
Inspects the construction of sanitary sewer lines, water lines, concrete curbs and gutters, storm drain lines, and asphalt or concrete paving in new subdivisions and on new site development projects.
Performs vacuum and air test on new sanitary sewer mains and manholes per specs.
Performs pressure and pulls water samples for bacteriological tests on water mains per specs.
Enforces regulations and procedures for the City of Wilson encroachment permits
Accepts new subdivision streets and utilities for city maintenance; work with project engineers to ensure that all work meets current city standards and specifications
Coordinates city street resurfacing projects between contractors and city departments.
Assists the Fire Department in troubleshooting problems with new fire hydrants still under warranty from contractors; assists departments with receiving warranty repairs.
Assists Plumbing Inspector with inspections on large water and sewer main projects on private property.
Performs construction staking and survey needs on city projects.
Reviews submitted construction plans for approval.
Reviews as-built/record drawings for accuracy (correct slope on sewers & utility locations, etc.)
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and practices of utility and road construction.
Knowledge of current city specifications and standards
Knowledge of local codes and ordinances.
Knowledge of engineering and surveying practices.
Knowledge to testing equipment used in utility and road construction.
Skill in planning, organizing, and prioritizing work.
Skill in the use of a computer.
Skill in the use of surveying, drafting, and materials testing equipment.
Skill in the use of electronic and manual measurement devices.
Skill in oral and written communication.

SUPERVISORY CONTROLS: City Engineer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, and state regulations applicable to water, sewer, stormwater, and streets. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the inspection of utility and street construction.

SCOPE AND EFFECT: The purpose of this assignment is to inspect utility and street construction. Successful performance helps ensure that road, drainage, and other projects are properly constructed.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, state and federal agency personnel, elected officials, utility personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while standing or walking. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT: The work is typically performed outdoors and occasionally in cold or inclement weather. The employee may be exposed to much noise and dust.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Associated degree in a related field and one year of experience or high school degree and three years of related experience.
Experience consist of knowledge and level of competency commonly associated with completion of specialized training in the field of work.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Control & Meter Technician I
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position performs technical duties in the repair and maintenance of electric metering and electric substation devices.

MAJOR DUTIES:
Changes out single phase residential meters, tests and calibrates single phase meters.
Performs a skilled assessment of all substation equipment every two weeks.
Removes obsolete “A” base and “T” rated meters; installs new meters.
Performs substation component replacements and repairs.
Performs substation maintenance; replaces damaged sump pumps and broken transformer fans; tests and calibrates relays.
Repairs transformer components; performs PCB tests.
Learns new technical information rapidly.
Tests and repairs street lights.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electric meter testing, maintenance, and repair.
Knowledge of electric substation and electric metering equipment.
Knowledge of all functions of the electric meter shop.
Skill in the repair and maintenance of electrical substation and metering equipment.
Skill in establishing priorities and organizing work.
Skill in performing electric meter tests.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. Other co-workers and engineers mahy provide guidance as necessary.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the repair and maintenance of electric substation and metering equipment.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the maintenance and repair of electric substation and metering equipment. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and utility customers.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors where the employee may be exposed to occasional cold or inclement weather. The position may require the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Preference will be given to an individual with an Electrician’s license with greater preference to higher license categories (i.e. unlimited license is more preferred than limited).
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Control & Meter Technician II
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position performs technical duties in the installation, testing, maintenance, and repair of electric metering and electric substation devices.

MAJOR DUTIES:
Tests and calibrates electric meters.
Replaces electric meters in the field for testing.
Investigates electric meter problems; repairs or replaces meters as necessary.
Inspects current transformer rated services for proper meter installation.
Reads meters with interval data recording and reactive measurements for monthly billing.
Maintains electric substation control equipment, including standby battery systems, voltage regulators, transformer nitrogen systems, circuit breakers, and some supervisory control and data acquisition equipment.
Maintains city’s traffic signal controls.
Assists with maintaining inventory and periodic testing of lineman’s rubber gloves, sleeves, and line protective equipment.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electric meter testing, maintenance, and repair.
Knowledge of electric substation and electric metering equipment.
Knowledge of all functions of the electric meter shop.
Skill in the repair and maintenance of electrical substation and metering equipment.
Skill in establishing priorities and organizing work.
Skill in performing electric meter tests.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of related technical duties in the repair and maintenance of electric substation and metering equipment.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the maintenance and repair of electric substation and metering equipment. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and utility customers.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects, and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office or outdoors where the employee may be exposed to occasional cold or inclement weather. The position may require the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Control & Meter Technician III
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY: This position performs technical duties in the analysis, maintenance and repair of electric metering and electric substation devices.

MAJOR DUTIES:
Maintains, updates, and generates reports for large industrial customers billing data.
Maintains database for all electric meters tested.
Works with vendors to resolve issues with first use of new types for electric metering and electric substation devices.
Assists in the maintenance of electric substations as needed.
Assists in the daily operation of the electric meter shop.
Researches new equipment to improve shop efficiency.
Maintains time sheets for electric meter shop.
Checks new electric metering installations.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of relevant computer software programs including Microsoft EXCEL.
Knowledge of electric meter testing and data maintenance.
Knowledge of electric substation and electric metering equipment.
Knowledge of all functions of the electric meter shop.
Skill in maintaining files and records.
Skill in the repair and maintenance of electrical substation and metering equipment.
Skill in establishing priorities and organizing work.
Skill in performing electric meter tests.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties in the repair and maintenance of electric substation and metering equipment. Frequent delays in the acquisition of replacement parts contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the maintenance and repair of electric substation and metering equipment. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and utility customers.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or walking. The employee occasionally lifts light and heavy objects, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed in an office or outdoors where the employee may be exposed to much noise and occasional cold or inclement weather. The position may require the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Controller
Pay Range: $70,694.60 – $110,283.59 (24)

JOB SUMMARY: The primary function of this position is to ensure excellence in all accounting and budget operations. This position is responsible for the timely output of the City’s Annual Budget, Comprehensive Annual Financial Report (CAFR), accounts receivable, fixed assets and payroll functions.
MAJOR DUTIES: (major Duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it):
Manages the activities of Accounting; updates existing accounting programs to meet best practice standards; oversees and works hands-on with accounting operations by directing, leading and coaching division personnel and resources; strategically assigning duties; overseeing evaluations, disciplines, and promotion of personnel.
Keeps Director of Finance informed on all aspects of accounting and budget operations and updates including ideas related to process improvements to meet best practice standards; providing regular status reporting and dashboards on all areas within the division to provide a comprehensive financial overview of the division and outcomes;
Responsible for the application of accounting procedures to assure financial transactions are entered timely, balanced, reconciled, and reported in compliance with GAAP; works on a team responsible for the timely preparation of the City’s Comprehensive Annual Financial Report (CAFR); handles ongoing cash forecasting; fund analysis; financial reporting; statements; notes; and reconciliations for effective control of funds;
Provides administrative and technical support to the Director of Finance; monitors and maintains flow of information to the Director of Finance, serves as liaison with other departments and the general public;
Oversees the development and is responsible for the timely output of the City’s accounting policies and procedures to ensure compliance with City code, professional standards, sound business practices, and federal and state laws and regulations;
Responsible for timely completion of the annual budget, capital improvement plan and CAFR productions;
Assists with fixed assets including, asset set-up, retirements, cost allocation, monthly reconciliations, periodic physical inventory, and reporting for the city’s annual financial report;
Assists in the collection of data for preparation of Bond Issues and coordinates data collection for Bond Rating Agency Surveillance Reviews;
Maintains audit contract, and LGC requirements, assists in the preparation of audit and supporting information for year-end financial statements; drafts financial, statistical, narrative, and annual budget compilation; other reports as requested;
Exhibits high level of customer focus and professionalism – including strong communication skills, excellent administrative and technical computer skills; strong attention-to-detail in accuracy and timeliness of work; ability to interpret and implement a variety of financial arrangements, rules, regulations, and statutes; individual will be highly self-motivated, capable of handling large volumes of work proficiently, and comfortable working in a fast-paced, deadline-driven environment;
Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention;
Represents the division and department at public and private events;
Performs other related duties as assigned.
WORK ENVIRONMENT:
The work is sedentary, typically performed while sitting at a desk. Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to lift up to 20 pounds, to sit and work at a keyboard for an extended period of time. The work is typically performed in an office environment.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in accounting or finance. Master’s degree and CPA is preferred.
Minimum of five or more years of work experience which clearly demonstrates the ability to carry out responsibilities related to fund accounting. Prior experience in a related field of governmental accounting is essential.

Knowledge of personal computers, including various software packages such as Word, Excel, Access, graphic applications, investment applications, and budgeting software.
Knowledge of government accounting procedures.
Knowledge of budget preparation and management procedures.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in utilizing financial computer software programs.
Skill in oral and written communication.

Crew Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY:
This position performs responsible skilled and technical work in supervising crews engaged building and restoration of streets, sanitary and storm sewer system, or solid waste collection;
Work is performed under regular supervision. Supervision is exercised over crew leaders and workers.

MAJOR DUTIES:
Supervises the work of personnel engaged in the building and restoration of streets, sanitary and storm sewer system, or solid waste collection;
Schedules and assigns personnel and equipment to Crew Leaders and assigns them to particular jobs;
Under supervision, coordinates use of equipment materials and personnel;
Discusses job requirements and expectations with subordinate supervisors and/or employees;
Inspects work to ensure compliance with instructions, plans and work orders.
Receives requests for follow-up work or special projects and ensures that work is carried out;
Trains and instructs subordinates in proper job operations and procedures;
Makes and adjusts work assignments;
Maintains records and prepares reports of work accomplished and materials and equipment used;
Inspects field work of assigned crews in a variety of work situations;
Enforces all safety rules and regulations;
Performs or assist in performing more difficult tasks;
Receives request for emergency and unscheduled work and directs completion of tasks; Performs other related tasks as assigned.
NOTE: This is a summary of the general nature of the work performed under this job title. It is not intended to serve as a complete listing of the specific duties and responsibilities assigned under a particular job description.

KNOWLEDGE REQUIRED BY THE POSITION:
Thorough knowledge of the methods, materials and techniques used in public works and utilities, construction and maintenance projects assigned; thorough knowledge of occupational hazards and safety precautions of work;
Ability to supervise the work of unskilled, semi-skilled and skilled personnel;
Ability to establish and maintain effective working relationships with employees and the public; Ability to keep records and prepare reports.

SUPERVISORY CONTROLS: The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES:
Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. Work performed in inclement weather and heavy traffic contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise the building and restoration of streets, sanitary and storm sewer system, or solid waste collection. Success in this position provides for the safe, reliable, and effective delivery of services, and enhances the city’s public image.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee lifts light and heavy objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision of an assigned crew or personnel.

MINIMUM QUALIFICATIONS:
Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Considerable experience in the supervision of small crews.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or the ability to obtain a valid Commercial Driver’s License issued by the State of North Carolina within six months of employment for the type of vehicle or equipment operated.

Cross Connection Coordinator
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for coordinating Cross Connections program efforts to prevent backflow of contaminated water.

MAJOR DUTIES:
Administers the cross connection program to ensure that cross connections are eliminated or protected.
Enforces the City of Wilson Backflow Ordinance, the City of Wilson backflow installation specifications, the State of North Carolina Codes, and North Carolina Fire Sprinkler Codes.
Monitors new installations and taps to private water systems to identify backflow problems.
Monitors private assembly testing and maintains documentation of same.
Reviews site plans and addresses water containment issues; designs cross connection applications for new construction.
Meets with customers; determines water usage; analyzes equipment for potential cross connections; locates and inspects cross connections; determines practical solutions and system corrections; confirms compliance with recommended changes; inspects new assemblies.
Develops and follows termination of services procedures.
Tests and repairs city owned assemblies.
Performs the work of Senior Pipefitter as needed; repairs and installs water services, water mains, and fire hydrants.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation of the water distribution system.
Knowledge of cross connection backflow prevention.
Skill in the work of a pipefitter and a plumber.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the operation of a backhoe and dump truck.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city policies and procedures, relevant, state, federal, and local regulations, City of Wilson Backflow Ordinance, the Plumbing Code of North Carolina, the University of California Cross Connection Control Manual, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the coordination of backflow prevention efforts.

SCOPE AND EFFECT: The purpose of this position is to prevent backflow contamination in the city’s water supply. Successful performance ensures safe drinking water for citizens and visitors to the city.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, warehouse, and at work sites. The employee is exposed to much noise, dust, dirt, grease, and machinery with moving parts. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

Customer Experience and Business Support Manager
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: Under the direct supervision of the Assistant Director of Finance, Business Operations, the Customer Experience and Business Support Manager is responsible for developing, implementing, maintaining and monitoring an exceptional Wilson Energy and Greenlight Customer Experience. This position will also work closely with the Business Office team to promote, improve and monitor Wilson Energy and Greenlight business processes to enhance operational efficiencies.

MAJOR DUTIES:
• Maintains a complete understanding of all current operations related to Utility and Greenlight Customer Service;
• Maintains a complete understanding of the operation and function of all customer-facing department programs and methods of customer engagement;
• Develops, coordinates, and promotes the implementation of customer service policies and programs that improve or enhance the Customer Experience;
• Monitors programs for improvement and efficiency and makes recommendations to the Assistant Director of Finance, Business Operations;
• Reviews processes and makes recommendations to the Assistant Director of Finance, Business Operations for efficiencies and creates an efficiency measure to demonstrate success;
• Assists in reviewing and recommending procedures and policies consistent with department goals;
• Oversees ongoing staff training on all policies and procedures;
• Renders administrative support on all division activities;
• Collaborates with the Assistant Director of Finance, Business Operations on the preparation of various reports and division activities;
• Analyzes reports and makes recommendations to the Assistant Director of Finance, Business Operations;
• Communicates and coordinates with various internal departments, as needed;
• Develops and executes short and long term plans and goals;
• Prepares, and assists in preparing, reports required by City, State and Federal agencies;
• Promotes and represents the department and city government at public and private events;
• Promotes and represents the department and city government at customer events.

GUIDLINES: Guidelines include department standard operating procedures, North Carolina General Statutes, and relevant city, state, and federal codes, laws, and regulations. This position aids in developing department guidelines.

COMPLEXITY: The work consists of varied administrative duties, data analysis and public speaking. Public speaking and customer engagement contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to enhance the customer experience and promote customer engagement with Wilson Energy and Greenlight. Successful performance facilitates and promotes positive customer interaction internally and externally.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, promote department and City objectives, motivate personnel, and promote divisional efficiencies.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while standing or walking. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

MINIMUM QUALIFICATIONS:
• Knowledge of customer service, collection and credit practices;
• Skill in public relations and public speaking;
• Skill in the operation of computers and other standard office equipment;
• Knowledge of basic web-based computer programming and functionality;
• Skill in planning, organization, and decision making;
• Skill in oral and written business communications;
• Ability to work efficiently in a high demand, team oriented, and fast-paced environment;
• Ability to express ideas in clear and concise manner;
• Ability to establish clear objectives at onset of training and evaluate whether objectives have been met or not;
• Ability to maintain customer confidentiality;
• Knowledge and level of competency associated with the completion of a Bachelor’s Degree in Business Administration, Public Administration, Finance, Accounting, or a related field;
• Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division in order to enhance customer interaction and promote efficiencies within the division, usually interpreted to require a minimum of three years of related experience preferably in a state or local government setting specializing in customer service, call center management, collection, billing practices, project management and phone, internet and cable services;
• A valid North Carolina class “C” Driver’s License.

Customer Service Intern
Pay Range: $19,576.96 – $30,540.06 (2)

JOB SUMMARY:
This position provides Call Center customer service assistance for Wilson Energy and Green Services.

MAJOR DUTIES:
Assists customers with the completion of service requests;
Processes payments, makes deposits, and balances cash drawer;
Answers customer inquiries concerning service and billing procedures; explains charges; assists customers who protest billing;
Prepares service on and off orders for technicians; orders re-reads and make adjustments accordingly.
Updates and maintains files.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in operating a cash register, handling money, and counting money accurately.
Skill in oral and written communication.
Ability to follow oral and written instructions. Ability to establish and maintain effective working relationships with others.

SUPERVISORY CONTROLS: The Customer Service Supervisor assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related customer service duties. Uncooperative customers contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform customer service duties. Successful performance results in satisfied customers.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level associated with the completion of high school or equivalent.
Call center and/ or customer service experience preferred.
Bilingual proficiency in English/ Spanish is preferred.
A valid Driver’s License.

Customer Service Representative I
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position performs customer service duties.

MAJOR DUTIES:
Assists customers with the completion of service request forms; receives applications for service transfers; obtains customer information necessary to connect utility services; interviews new customers to determine type of service requested; completes work orders.
Processes payments, makes deposits, and balances cash drawer.
Answers customer inquiries concerning service and billing procedures; explains charges; assists customers who protest billing; orders meter testing; sets up payment contracts for past-due accounts.
Prepares service on and off orders for technicians; orders re-reads and makes adjustments accordingly.
Updates and maintains files.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Customer Service Coordinator assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related customer service duties. Uncooperative customers contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform customer service duties. Successful performance results in satisfied customers.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Customer Service Representative II
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position performs customer service duties.
MAJOR DUTIES:
Assists customers with the completion of service request forms; receives applications for service transfers; obtains customer information necessary to connect utility services; interviews new customers to determine type of service requested; completes work orders.
Processes payments, makes deposits, and balances cash drawer.
Answers customer inquiries concerning service and billing procedures; explains charges; assists customers who protest billing; orders meter testing; sets up payment contracts for past-due accounts.
Prepares service on and off orders for technicians; orders re-reads and makes adjustments accordingly.
Updates and maintains files.
Train all new Customer Service Reps.
Perform random audits on present staff for assurance of adherence to procedures and protocols; monitoring and coaching proper phone/email etiquette; additional training on high bill complaints; provide knowledge on other areas of the division for efficiency purposes.
Rotate Customer Service Interns to introduce them to other areas; schedule Customer Service Interns.
Creation of a training reference manual.
Provide update recommendations to the Customer Service Policy and Procedures Manual to the Assistant Business Office Manager and Business Office Manager.
Provide supervisors with updates, particularly regarding areas needing improvement.
Fill-in at off-site locations as necessary (determined by staffing needs).
Assists customers with the completion of privilege license applications.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.
SUPERVISORY CONTROLS: The Customer Service Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists of related customer service duties. Uncooperative customers contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform customer service duties. Successful performance results in satisfied customers.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Customer Service Specialist
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: The primary function of this position is technical analysis and output and developing and maintaining the training program for all Customer Service Representatives. Work is performed under the general supervision of the Customer Service Supervisor.
MAJOR DUTIES:
Create, publish and update annually a Training Manual for Customer Service Representatives
Train new Customer Service Representatives
Function as the Division’s Payroll Clerk when entering, reviewing and answering questions related to bi-weekly payroll
Supervise college interns
Create procedures for integrating newly adopted telecommunication and computer software programs and systems into the current operations
Oversee training for all Billing, Collections and Customer Service staff on newly adopted telecommunication and computer software programs and systems
Maintain current knowledge and expertise of adopted telecommunication and computer software programs and systems
Provide back-up to the lead for debt set-off program
Provide payment plan back-up to the Credit Customer Service Representative
Generate and mail all first notices
Coordinate training and implementation of the Automated Meter Infrastructure (AMI) technology
Other projects and duties as assigned.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk. Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to lift up to 20 pounds, to sit and work at a keyboard for an extended period of time. The work is typically performed in an office.
SUPERVISORY CONTROLS: The Customer Service Specialist assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists primarily of related customer service duties. Uncooperative customers contribute to the complexity of the position. The position additionally requires the ability to understand basic technology terms and processes.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

MINIMUM REQUIREMENTS AND EXPERIENCE:
Knowledge and level of competency commonly associated with the completion of a high school diploma, Associate’s degree is preferred.
Experience sufficient to thoroughly understand the technical objectives and functions within the division, usually interpreted to require three or more years of related experience.
Minimum reasoning ability associated with this classification with ability to apply logical thinking to work tasks and practical situations and requests made by Supervisor; good judgment is important.
Ability to use arithmetic to work with payroll and other job functions.
Ability to read and comprehend manuals, instructions, directions, report information, records and various other documents relating to this position.
Possession of, or ability to, readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Skill in the training of personnel and working in a team environment.
Knowledge of departmental and city policies and procedures.
Interpersonal communication skills.
Skill in the operation of standard office equipment, computers and computerized accounting software.

Customer Service Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for coordinating the customer service functions of the department.

MAJOR DUTIES:
Refunds, applies, adjusts, maintains, and balances utility deposits.
Mails and processes license applications and questionnaires for new and renewal licenses.
Investigates and resolves customer issues.
Coordinates and enforces “One Stop Shop” for commercial customers for utilities, including zoning, inspections, fire, and licenses.
Collects, posts, and balances licenses and utility accounts.
Prepares and interprets technical and statistical data related to CSR activities.
Trains, schedules, directs, supervises, evaluates, and disciplines personnel.
Recommends policies and procedures and operating practice revisions.
Monitors and maintains the IVR system and ACD data on customer service, customer credit, and business licenses.
Acts as a liaison with other departments.
Interprets, maintains, and enforces regulations and policies.
Prepares proposals from outside vendors for equipment or supplies purchased by the department.
Assists in the preparation of the annual budget.
Assists in audit procedures.
Approves, keys, and maintains the Medical Alert Certification list.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and supervisory duties. Uncooperative customers contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to coordinate the customer service operations of the department. Successful performance results in satisfied customers.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, county government personnel, members of the state ABC board, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
The position has direct supervision over Lead Customer Service Representative (2), Customer Service Representative II (1), and Customer Service Representative I (6).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Customer Service Supervisor (Greenlight)
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs supervisory and technical duties in support of the Greenlight Customer Service functions of the department.

MAJOR DUTIES:
Oversees and coordinates the daily operations of Greenlight Customer Service area.
Train, schedule, direct, supervise, evaluate and discipline personnel.
Prepare daily and monthly revenue, sales and miscellaneous reports.
Post payment transactions to Greenlight customer accounts.
Post, process and ensure the accuracy of all Greenlight billing and related activities.
Evaluates and resolves supervisory level customer requests and complaints.
Opens and secures office on a rotating basis.
Attends off-site sales drives on a regular basis and as requested.
Assists and supports all off-site residential and commercial Greenlight sales activities.
Monitors and maintains the IVR and ACD data on Greenlight Customer Service.
Prepares, interprets and evaluates technical and statistical data in support of customer service and sales activities.
Maintain all office equipment, and purchase office supplies for department.
Assist in the preparation of the annual budget and internal policy revision.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computerized accounting procedures.
Knowledge of department and City policies and procedures.
Knowledge of federal, state and local laws and regulations and Generally Accepted Accounting Principles.
Knowledge of Greenlight customer account and billing software.
Knowledge of standard office productivity software.
Knowledge of payment processing and credit card procedures with banks and third party vendors.
Knowledge of collections and delinquent debt recovery operations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Customer Service Manager assigns work in terms of general instructions. The Manager may spot check completed work for compliance with procedures, accuracy and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, relevant city, state and federal codes, laws and regulations and Generally Accepted Accounting Principles. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related administrative and supervisory duties. The need for accuracy contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform supervisory duties in support of the Greenlight Customer Service operations of the department. Successful performance facilitates and promotes Greenlight billing, collection and work order processes as well as timely response to Greenlight customer requests.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, members of community organizations, bank personnel and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, crouching or walking. The employee frequently lifts light and heavy objects, climbs ladders and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Customer Service Representatives of all levels.
MIMINUM QUALIFICATIONS: Knowledge and level of competency commonly associated with completion of specialized training in the field of work in addition to a two year Associates Degree in Business Management or related field of study.
Experience sufficient to thoroughly understand the work of subordinate positions enabling prompt and accurate responses to inquiries and resolution of problems (usually associated with three to five years experience or service).
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Customer Service Technician
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position performs technical customer service duties in support of the collection functions of the department.

MAJOR DUTIES:
Connects and disconnects electric, gas, and water utilities for residential and commercial customers; lights pilots on gas appliances.
Disconnects utilities of non-payment.
Distribute door hangers to residential customer for failure to pay; delivers letters to commercial customers.
Responds to customer complaints; checks meters.
Maintains adequate supplies in vehicle; receives materials from warehouse.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operations of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Collection Coordinator assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related technical customer service duties. Inclement weather conditions contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical customer service duties. Successful performance results in satisfied customers.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, or crouching. The employee frequently lifts light and occasionally heavy objects and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. The employee may be exposed to dust and dirt.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Customer Service Technician II
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position performs technical customer service duties in support of the collection functions of the department.

MAJOR DUTIES:
Connects and disconnects electric, gas, and water utilities for residential and commercial customers; lights pilots on gas appliances.
Disconnects utilities of non-payment.
Distribute door hangers to residential customer for failure to pay; delivers letters to commercial customers.
Responds to customer complaints; checks meters.
Prints daily work orders.
Maintains adequate supplies in vehicle; receives materials from warehouse.
Schedules on call duties and vacations for personnel.
Prepares annual budget requests.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operations of utility meters.
Knowledge of basic electrical systems.
Knowledge of gas appliance safety procedures and controls.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Credit Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related technical customer service duties. Inclement weather conditions contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical customer service duties. Successful performance results in satisfied customers.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, or crouching. The employee frequently lifts light and occasionally heavy objects and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. The employee may be exposed to dust and dirt.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Customer Service Technician Temporary
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position performs technical customer service duties in support of the collection functions of the department.

MAJOR DUTIES:
Connects and disconnects electric, gas, and water utilities for residential and commercial customers; lights pilots on gas appliances.
Disconnects utilities of non-payment.
Distribute door hangers to residential customer for failure to pay; delivers letters to commercial customers.
Responds to customer complaints; checks meters.
Maintains adequate supplies in vehicle; receives materials from warehouse.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operations of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
The Collection Coordinator assigns work in terms of somewhat general instructions. Skill in oral and written communication.

SUPERVISORY CONTROLS: The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related technical customer service duties. Inclement weather conditions contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical customer service duties. Successful performance results in satisfied customers.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, or crouching. The employee frequently lifts light and occasionally heavy objects and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. The employee may be exposed to dust and dirt.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Database Administrator
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position is responsible for all aspects of server administration including Interface with networks, applications, databases, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures.
MAJOR DUTIES:
Identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.
Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
Installs revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements.
Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
Prepares users by conducting training; providing information; resolving problems.
Provides information by answering questions and requests.
Supports database functions by designing and coding utilities.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Microsoft server 2003/2008, Microsoft Exchange 2003, IIS 5.0 plus Microsoft Active Directory, Microsoft SQL 2005 plus, and Microsoft operating systems XP, Vista, and Windows 7.
Knowledge of computer networking.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the effective communication with technical and non-technical personnel.
Skill in planning, organization, and decision making.
Skill in establishing effective working relationships.

SUPERVISORY CONTROLS: The Greenlight IT/Headend Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures and state, local and federal laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. The unique nature of each problem contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the administration of the computer network. Success in this position ensures the efficient operation of information technology.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.

WORK ENVIRONMENT: The work is typically performed in an office or computer room.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years of experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Deputy Fire Marshall
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY
Performs managerial and technical work necessary to administer, plan, direct, coordinate, and evaluate fire prevention and public education programs and activities. The work will involve assisting with plan reviews, improving standards of public safety through pre-incident inspections of hazardous material facilities, education of emergency responders and public in preparation of emergency situations and dealing with situations as they occur. Assist the Fire Marshal with training local industry in emergency incident preparedness and evacuation plans. The work also involves routine fire inspections assuring compliance with fire prevention codes, regulations, ordinances, and accepted standards. This position will serve as a Field Training Officer for the Fire Prevention Bureau. This position will work in coordination with the training division to develop and deliver required annual code enforcement continuing education and training for all members of the department.

SUPERVISORY RESPONSIBILITY
Work is performed under regular supervision of the Fire Marshal or other higher-ranking officer. Deputy Fire Marshal exercises direct supervision over personnel as assigned. Supervisory duties typically include members of the Fire Prevention Bureau holding less than a Level III Standard Fire Inspection certification.

MAJOR DUTIES
Plans schedules, directs and participates in the inspection of all new and existing buildings, structures, premises for fire and life safety code compliance within the jurisdiction while coordinating and supervising the work of fire inspectors as assigned;
Reviews building plans to insure that proposed structures will be constructed in compliance with all applicable fire codes and ordinances;
Responds to inquiries from public regarding fire prevention concerns;
Assists local industry and businesses in developing in-house emergency preparedness plans and evacuation plans; Assist in training entry level fire inspectors;
Prepares performance evaluation of assigned personnel;
Recommends changes to policies, regulations and procedures;
Performs related work as required

MINIMUM QUALIFICATIONS
Comprehensive knowledge of North Carolina Building Code Volume 1, 1a, and 5, NFPA standards and city ordinances related to fire prevention;
Comprehensive knowledge of fire behavior and building construction;
Comprehensive knowledge of Incident Command System used by the Wilson Fire/Rescue Services;
Comprehensive knowledge of department rules, regulations, policies, procedures and safety practices;
Stays abreast of current NFPA standards, OSHA, State and City Codes to assure the WF/RS is in compliance;
Comprehensive knowledge of supervisory principles and practices;
Comprehensive knowledge of the principles, practices, and techniques of employee training and development;
Comprehensive knowledge of fire department operations and equipment;
Thorough knowledge of fire science relating to firefighting, fire prevention, and inspection;
Thorough knowledge and understanding of the principles of maintenance and operations for various fire protection systems;
General knowledge of emergency medical techniques and procedures commonly associated with basic first aid and cardio pulmonary resuscitation (CPR).
General knowledge of principles and practices of municipal fire administration;
General knowledge of and skill in the use of modern automated office equipment;
Ability to establish and maintain effective working relationships with co-workers and public;
Ability to effectively communicate with co-workers, citizens and interagency personnel;
Ability to conduct accurate and effective inspections;
Ability to analyze and interpret construction and development plans, drawings and other documents to assure compliance with codes and ordinances for fire protection
Ability to prepare and maintain accurate documentation as assigned;
Ability to plan, assign, supervise, and evaluate the work of assigned personnel;
Physical ability and endurance to efficiently and effectively perform strenuous physical labor in threatening and stressful situations;
Possession of an Associate of Applied Science or Associate of Applied Arts in Fire Science or related field and four years fire code enforcement experience; or a Bachelor of Science or Bachelor of Arts Degree and two years fire code enforcement experience. Licensed Fire Protection Engineer preferred but not required. Completion of the WF/RS Officer Development Program.
Possession of the highest level of Firefighter Certification offered by the State of North Carolina Certified as North Carolina Standard Level III Fire Inspector
Completion of the North Carolina Office of State Fire Marshal Instructor Workshop for Code Officials.

SPECIAL REQUIREMENTS:
(completed within a designated timeframe defined in a Memorandum of Understanding):
Certified North Carolina Fire Instructor
Possession of a valid North Carolina Class B driver’s license
Completion of National Fire Academy Fire Inspection Principles I (R0390)
Completion of National Fire Academy Fire Inspection Principles II (R0391)

Director of Communications and Marketing
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: The person in this position will be collaborative, innovative and creative with strong project management and leadership skills. Under the general direction of the Chief Planning and Development Officer, the Director of Communications and Marketing is responsible for the development, management and administration of strategic outreach, media relations, and communications of City-wide initiatives for external and internal audiences of the City. This position will oversee implementation of the City of Wilson Strategic Communication Plan, messaging of community priorities and City programs by utilizing various communication strategies, including traditional and social media. In addition, this position is responsible for working with the City’s Public Safety and Utility Departments in the development and implementation of effective emergency outreach communications.

MAJOR DUTIES:
Develop and ensure the success of a city-wide Strategic Communication Plan that communicates to employees, residents, businesses and regional partners.
Advise and coordinate with staff in departments on strategic communications issues, including ways the City can be positively positioned and portrayed in the news media, social media, the community, other government agencies and City partners.
Guide and assist staff with writing, graphic design, video, or social media activities.
Develop and deliver the City’s message through social media and the web. This includes monitoring and posting to the City’s Facebook page and Twitter account, as well as drafting blogs for various sites, and supervising a team who support these initiatives.
Convey complex issues, events and concepts in succinct, easy-to-understand language, both in writing, orally and through video outlets.
Establish rapport with people easily, developing and maintaining a network of contacts who can provide information, help, and access to others.
Cultivate relationships, on behalf of the City, with members of the press, including journalists, bloggers and other media outlets understanding the interest of each contact.
Develop and coordinate internal and external communications strategies by working with the City’s Leadership Team and other individuals and teams assigned communication responsibility
Write and edit communications plans, news releases and op/eds to advance community priorities.
Initiate media campaigns; respond to press inquiries and breaking stories; pitch stories to reporters; and coordinate community outreach and media events.
Develop and maintain a coordinated network of information sharing among internal staff to integrate communications efforts across the City organization.
Ensure municipal leaders are aware of city priorities through the review and dissemination of talking points, news clips, news releases and other information to inform appropriate parties of key messages.
Collaborate with the City’s management team to recommend and implement a proactive communications program.
Develop budget priorities for the budget process and prepare program budget information for review and approval.
Supervise assigned personnel
Evaluate program effectiveness and impact
Perform other duties as assigned

MINIMUM QUALIFICATIONS:
Knowledge of and skills in:
Thorough knowledge of effective media, public relations and communications.
Advanced knowledge of all aspects of external and internal communications, including – but not limited to – traditional and social (Facebook, Twitter) media, mail, newsletters, blogs, online communications, video, press and events.
Demonstrated understanding of the news media, its structures and technology for reporting news.
Excellent oral and written communications skills, including capacity to communicate complex ideas compellingly to a variety of audiences.
Effectively using principles of written communication, graphical layout and multimedia techniques appropriate to web-based and other electronic communication, ensuring that work products are clear, usable and effectively convey the intended messages and information.
Understanding complexity and viewing situations from a broad strategic perspective. Effectively translating organizational/divisional strategy into easily understood language
Understanding trends in marketing, identity building, and communication strategies for governmental organizations and their related enterprise operations.
Expertise in conducting research, locating information related to the request and critically evaluating the research findings.
Strong presentation and platform skills.
Use of personal computer equipment and job related software.

Ability to stay abreast of City of Wilson issues and current news and matters related to the City’s areas of focus.
Work with elected officials and staff at all levels to execute organization-wide communication strategies.
Ability to be a strong working manager, with the ability to perform key communication tasks as necessary.
Work independently with minimal supervision.
Prioritize workload and manage time efficiently, meet deadlines and complete assignments in a timely manner.
Provide supervision, leadership, training and work direction for assigned staff.
Develop, implement and manage a relevant work plan. Demonstrate expertise in conducting research and critically evaluating the research findings.
Embody the City of Wilson’s core values
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience. Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

SUPERVISORY CONTROLS: The Chief Planning and Development Officer or City Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied public relations and public education duties.

SCOPE AND EFFECT: This position promotes and publishes information about the City and departments to inform target audiences about their city government and the larger Wilson community in a positive and meaningful way.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, printers, media representatives, vendors, community groups, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: assigned staff

MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the City in order to direct and coordinate work within the division/department, usually interpreted to require five to seven years of related experience. Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Director of Engineering Services
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for directing the work of the Engineering Division and providing technical engineering services for city construction and improvement projects.

MAJOR DUTIES:
Plans, directs, and supervises engineering functions, including design, mapping, and inspection of construction projects, programs, and systems.
Reviews and approves all construction plans for subdivisions and infrastructure improvements for compliance with city, state, and federal specifications.
Provides technical assistance and design supervision to operating divisions of Public Services concerning engineering, water, wastewater, storm drainage, and streets.
Reviews and approves all stormwater control structures for compliance with city’s Watershed Regulations and the Neuse River regulations.
Supervises and oversees the Public Services Geographic Information System.
Supervises inspection and acceptance of city maintained projects, including field survey crew.
Coordinates activities of the city, state, federal agencies, private contractors, engineers, and others involved in city projects.
Provides technical assistance and information to the general public and other city departments.
Reviews sanitary sewer extension permits for the NC Division of Water Quality as a delegated municipality.
Assists the Deputy City Manager – Operations and Public Services with long range planning for the department; assists Deputy City Manager with review of annual budget requests from Public Services divisions; represents the Deputy City Manager at meetings and functions as needed.
Assists divisions of Water Treatment, Water Distribution, Wastewater Collection, and Wastewater Treatment with annual budget preparation and capital improvement project planning.
Prepares capital expenditures and maintenance budget for the Engineering Division.
Assistant Public Services Director – City Engineer, Public Services – Engineering Oversees, provides input for preparation, and certifies Powell Map Bill each year to submit to the state Department of Transportation.
Co-ordinates bi-annual inspection of city owned bridges for the state Department of Transportation municipal bridge inspection program.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and theories of civil engineering, including hydrology, hydraulics, water collection and distribution, land development, and erosion and sediment control.
Knowledge of geographic information system principles and practices.
Knowledge of roadway and subdivision design and construction.
Knowledge of nationally-accepted standards for land development regulations.
Knowledge of applicable laws and regulations.
Knowledge of local codes and ordinances.
Knowledge of the principles and theories of land surveying.
Knowledge of accounting practices.
Knowledge of methods and techniques used in the construction cost estimation of public works projects.
Skill in administering contracts for public works projects.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations and applying standard engineering techniques in the design and construction of public works projects.
Skill in the use of a computer.
Skill in the use of surveying, drafting, and materials testing equipment.
Skill in the use of electronic and manual measurement devices.
Skill in supervision.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy City Manager – Operations and Public Services assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, the state Department of Transportation Roadway Standards, the Personnel Policy Manual, engineering handbooks and reference materials, and state regulations applicable to water, sewer, stormwater, and streets. These guidelines require judgment, selection, and interpretation in application. This position develops division guidelines.

COMPLEXITY: The work consists of varied administrative and engineering duties. The need to interpret and apply complex engineering principles and requirements for a wide range of topics and problems contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this assignment is to manage the engineering functions of the department. Successful performance helps ensure that road, drainage, and other projects are properly constructed.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, consultants, contractors, vendors and suppliers, state and federal agency personnel, elected officials, utility personnel, civic representatives, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, or crouching. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at field sites where the employee may be exposed to inclement weather, dirt, dust, and machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Engineering Services Coordinator (1), Construction Inspector (2), GIS Technicians, Stormwater Program Manager (1), and Civil Engineer (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Certification as a Professional Engineer or Engineer in Training.

Director of Finance
Pay Range: $95,076.38 – $148,319.16 (26)

JOB SUMMARY::
This position is responsible for the overall administration of financial and budgeting activities for the city.
MAJOR DUTIES
Advises the City Manager, Mayor, and Council on all financial matters. Oversees development and preparation of annual, capital project, and grant project
budgets.
Manages the city’s investment portfolio.
Oversees compliance with the annual budget, capital project, and grant project budget ordinances; oversees budget amendments as necessary.
Oversees all financial, accounting, and internal control systems for the city.
Oversees preparation of annual as well as interim financial statements for both internal and external purposes.
Manages the city’s debt financing program.
Oversees the development and preparation of the five year capital improvement plan; determines long range financing plans.
Oversees receipt and deposit of all funds accruing to the city.
Oversees disbursement of all city funds.
Oversees city’s billing, collection, and customer service activities; oversees purchasing and warehousing activities.
Provides advice, guidance, and direction to city department heads in regards to financial matters related to their departments.
Serves in various special capacities as requested by the City Manager, including task forces and advisory boards.
PHYSICAL DEMANDS:

The work is typically performed while sitting at a desk or table. The work is typically performed in an office.

Minimum Requirements and Experience (Including Licenses):

Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Knowledge of the principles and practices of public finance, budgeting, accounting, and debt management.
Knowledge of the principles and practices of public administration.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of economic trend forecasting and analysis techniques.
Knowledge of special requirements pertaining to accounting and investment of government funds.
Knowledge of government auditing procedures.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in utilizing financial computer software programs.
Skill in management and supervision.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

Director of Parks & Recreation
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for the management and oversight of all department operations.

MAJOR DUTIES:
Directs and supervises all department personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops long and short term plans through evaluation of existing facilities and program needs.
Develops the annual operating and capital budgets; oversees the administration of the budget.
Represents the department at and city government at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Oversees the maintenance of all department records.
Formulates and implements policies, procedures, contracts, agreements, and directives.
Develops grant proposals, oversees grant administration.
Provides leadership and direction for the Recreation Commission, Appearance Commission, Wedgwood Advisory Committee, Rose Garden Board of Directors, and North Carolina Baseball Museum Board of Directors.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the accepted practices employed in municipal government parks and recreation programs.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager or Deputy City Manager assign work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city and department standard operating procedures, grant regulations, ADA regulations, Parks and Recreation Policy Manual, National Recreation and Park Association guidelines, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and technical duties. The necessity of responding to unforeseen and immediate concerns contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the operations of the parks and recreation department. Successful performance helps ensure the effective operation of the department and the provision of leisure services to the city.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Assistant Director (1), Golf Course Manager (1), Administrative Assistant (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Director of Planning & Development Services
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for the management and oversight of all department operations.

MAJOR DUTIES:
Directs and supervises all department personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops the preparation and maintenance of the Comprehensive Plan, Transportation Plan, and other plans for City Development, including land development related ordinances, annexation and other studies.
Develops the annual operating and capital budgets; oversees the administration of the department budget.
Represents the department and city government at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Oversees the maintenance of all department records.
Formulates and implements policies, procedures, and directives.
Advises the City Manager and City officials concerning planning, community development, historic preservation, and housing related issues; coordinates planning and development matters with other departments, officials, and agencies.
Advises public and private bodies concerning new plans, projects, or proposals.
Attends and prepares agendas for Board meetings, community meetings, and private organization meetings.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of city planning.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of community and economic development principles.
Knowledge of municipal finance and sociology as they relate to city planning.
Knowledge of building, plumbing, mechanical, electrical, fire rehabilitation, and associated codes.
Knowledge of Geographic Information Systems
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager or Deputy City Manager assign work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, North Carolina Building Codes, FEMA regulations, Federal Historic Property Regulations, OSHA and EPA regulations, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and supervisory duties. Overlapping deadlines contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the operations of the Planning and Development Services department. Successful performance facilitates and promotes well planned city development and growth.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, builders and contractors, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects, and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Assistant Director (1), Inspections Manager (1), GIS Manager (1), Administrative Assistant (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Is or has the ability to become a certified planner through the American Institute of Certified Planners.

Director of Planning and Community Revitalization
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for the management and oversight of all department operations.

MAJOR DUTIES::
Directs and supervises all department personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops the preparation and maintenance of the various plans for city development and redevelopment.
Develops the annual operating and capital budgets; oversees the administration of the budget.
Represents the department at and city government at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Oversees the maintenance of all department records.
Formulates and implements policies, procedures, and directives.
Advises the City Manager, Chief Planning and Development Officer and City officials concerning planning, community development, downtown development, historic preservation, housing and neighborhood revitalization issues.
Advises public and private bodies concerning new plans, projects, or proposals.
Attends and prepares agendas for Board meetings, community meetings, and private organization meetings.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of city planning.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of community and economic development principles.
Knowledge of municipal finance and sociology as they relate to city planning and economic development.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager or Chief Planning and Development Officer assign work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Federal Historic Property Regulations, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and supervisory duties. Overlapping deadlines contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the operations of the Planning and Community Revitalization department. Successful performance facilitates and promotes well planned city development and community revitalization.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, builders and contractors, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light and heavy objects, and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over department personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Director of Public Services
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for assisting the Deputy City Manager – Operations and Public Services in directing various divisions and operations of the Department of Public Services.

MAJOR DUTIES:
Provides input and strategies for departmental structure and organization; assists in the development of short and long term goals; informs Deputy City Manager of all issues and developments; formulates action plans for addressing problems and obstacles; responds to inquiries and provides information to the news media.
Directs departmental activities in the absence of the Deputy City Manager.
Supervises and directs the following operations and public services: streets, environmental services, recycling, fleet maintenance, transit, and dispatch; provides guidance and advice to Engineering, Stormwater Management, and the Water Resources Division, including Water Treatment, Water Distribution, Wastewater Collection, and Wastewater Treatment.
Capital Improvement Plan; recommends adjustments and amendments as warranted.
Manages the work order system, including overseeing audit and compliance monitoring; analyzes job costs; develops performance measures; consults with vendors; negotiates and approves contracts.
Administers personnel programs, including training, skill based programs, performance evaluation, and compensation programs; recommends and approves salary increases; hears appeals and issues rulings on disciplinary actions and terminations.
Develops reports and presentation for senior management and elected officials; serves as staff liaison on City Council appointed task forces and advisory committees.
Develops statistical data for local, state, and federal agencies.
Coordinates and manages enhancement projects; secures grant funds; interviews and selects contractors; negotiates contracts and oversees construction operations.
Coordinates departmental emergency response and disaster preparedness plans; oversees and directs clean-up and recovery efforts by Public Services Operations.
Directs and coordinates the city’s Inmate Labor Program for Public Services and other Departments.
Reviews and approves purchase order activity for Public Services and Water Resources, including approving invoices for operating expenditures and large capital projects.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of public administration.
Knowledge of the city code of ordinances and other regulations, policies, and procedures.
Knowledge of local government budgeting, financial management, purchasing practices, and contract administration.
Knowledge of the functions, organization, and operations of city departments.
Knowledge of state and federal laws in all areas applicable to city government.
Knowledge of FEMA and state assistance programs and guidelines for reimbursement.
Skill in management and supervision.
Skill in analyzing data and making decisions.
Skill in contract negotiation and administration.
Skill in establishing priorities and organizing work.
Skill in mediation and conflict resolution.
Skill in developing short- and long-range plans.
Skill in managing and allocating resources during emergency recovery operations.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy City Manager – Operations and Public Services assigns work in terms of goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, the Personnel Policy manual, Inmate Labor Manual, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative, managerial, supervisory, and technical duties. Budgetary constraints, limited resources, and political demands contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to assist the Deputy City Manager – Operations and Public Services in directing various divisions and operations of the Department of Public Services. Successful performance helps ensure the effective and efficient provision of city services.

PERSONAL CONTACTS: Contacts are typically with department heads, division heads, co-workers, other city employees, elected officials, environmental compliance officers, architects, engineers, attorneys, state and federal officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and occasionally at job sites where the worker may be exposed to noise, heavy traffic, and construction hazards and where the worker may be required to use protective devices such as a hard hat.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Street Division Manager (1), Environmental Services Manager (1), Fleet Manager (1), Transportation Systems Administrator (1), Recycling Coordinator / Community Resources Planner (1), Administrative Secretary (1), and Public Services Dispatcher (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated

Director of Water Resources
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for managing the functions of the Water Resources Division.

MAJOR DUTIES:
Oversees the operation, maintenance, and regulatory compliance of wastewater and water treatment facilities, a wastewater collection system, and a water distribution system.
Reviews work, creates reports, makes long range plans, and inspects new construction.
Participates with the Lower Neuse Basin Association, the Water Environment Association, the American Waterworks Association, the North Carolina Waterworks Operators Association, and the Eastern Wastewater Network and Operators Association.
Oversees the construction, maintenance and operation of storm water lines, catchbasins, and the city’s drainage system.
Oversees design, approval, construction, payment, legal issues, and incorporation of all water and wastewater projects performed by outside contractors; seeks grants, state loans, bonds, and other funding methods.
Prepares and reviews EPA, Corps of Engineers, and NCDENR reports.
Prepares and oversees budgets for four divisions.
Manages personnel functions; trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Attends planning sessions and meetings.
Directs tours; prepares and makes presentations.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and theories of water, storm water, and wastewater management.
Knowledge of the construction and operation of wastewater and water treatment facilities, waste water collection systems, storm water collection systems, and water distribution systems.
Knowledge of applicable local, state, and federal laws and regulations.
Knowledge of accounting and budgetary practices.
Knowledge of methods and techniques used in the construction cost estimation of public works projects.
Skill in administering contracts for public works projects.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in supervision.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy City Manager – Operations and Public Services assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, EPA, Corps of Engineers and NCDENR guidelines, the Safe Drinking Water Act, Consumer Confidence Reports, OSHA requirements, and other regulatory standards. These guidelines require judgment, selection, and interpretation in application. This position develops division guidelines.

COMPLEXITY: The work consists of varied administrative, supervisory, and technical duties. The need to interpret and apply complex regulations contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this assignment is to manage the water resources functions of the department. Successful performance helps ensure clean drinking water and a healthy environment for residents and visitors.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, engineers, consultants, contractors, vendors and suppliers, state and federal agency personnel, attorneys, elected officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, bending, or crouching. The employee occasionally lifts light objects and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at field sites where the employee may be exposed to inclement weather, contagious or infectious diseases, or irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Administrative Assistant (1), Water Treatment Manager (1), Distribution and Collection Manager (1), and Water Reclamation Plant Manager (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain an appropriate state-certified license for water or wastewater treatment or distribution as appropriate.

Downtown Business Specialist
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY:
This position is responsible for the initiation and management of programs and initiatives to retain and grow private investment and business development in Downtown Wilson, as well as surrounding commercial areas to grow economic development and vitality in the Wilson’s central city.

MAJOR DUTIES:
Works under the direction of the Downtown Manager to support and increase private investment and business activity downtown and surrounding commercial areas;
Develops and oversees downtown business development activities, projects, programs and initiatives; Works with existing downtown businesses to provide business development assistance and help them grow their market share and presence; Works with existing and prospective businesses in preparing business plans, financial projections, marketing plans, succession plans, and other such efforts. Assists prospective businesses and investors in finding an appropriate location in downtown or the central city; Actively recruits target markets for business and property development in downtown; Pro-actively markets available properties downtown for rent or sale; Works with downtown property owners to encourage redevelopment projects; Builds cooperative working relationships with community partners, property owners, businesses, merchant groups, real estate community, and others in order to increase center city investment; Identifies issues negatively impacting private investment and provides information and solutions to assist in resolving these concerns; Tracks market trends, conditions and data to provide needed information to the downtown development effort, as well as existing and potential businesses, property owners and developers; Promotes incentives, programs and other development efforts with effective and creative use of media and promotional materials; Positions downtown and the central city as a positive place for private investment; Attends meetings and functions to network as needed; Performs related tasks as required.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of best practices, principles, regulations and procedures of downtown development programs and activities;
Knowledge business development best practices;
Knowledge of commercial real estate fundamentals and redeveloping downtown real estate best practices;
Knowledge of effective business retention and recruitment strategies and experience in working with the business community;
Past experience in working with small and mid-sized business owners, commercial property owners and developers, financing strategies and redevelopment incentives;
Skill in the use of computer, including proficiency in Word, Excel, and PowerPoint applications;
Commitment to be customer-service driven and positive results/outcome focused;
Ability to communicate ideas clearly and concisely, both orally and in writing.
Ability to establish and maintain cooperative and effective working relationships with City officials and employees, officials of other agencies, the business, commercial property and real estate communities, and the public in general;
Ability to work in a collaborative team environment;
Ability to work effectively and independently in a time sensitive and information sensitive environment;
Ability to exercise good judgment and make sound decisions;
Ability to plan, execute and coordinate effective projects and programs.

SUPERVISORY CONTROLS:
The Downtown Manager assigns work in terms of goals and objectives. Work is reviewed through meetings, conferences, reports, and observation of department operations.

GUIDELINES:
Guidelines include relevant state and federal laws, city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY:
The work consists of varied administrative duties concerning downtown development and revitalization issues. The need to respond effectively to and develop solutions to issues impacting downtown businesses and private investment adds to the complexity of the work.

SCOPE AND EFFECT:
The purpose of this position is to create, promote and carry out programs to preserve, improve, and enhance the City’s downtown and central city areas, and to promote improvement, private investment and economic development in these areas. Successful performance helps ensure economic stability, viability, and vitality for City as a whole.

PERSONAL CONTACTS:
Contacts are typically with co-workers, other city employees, business owners and operators, community groups, real estate personnel, business leaders, property owners, developers, local and state elected officials, and the general public.

PURPOSE OF CONTACTS:
Contacts are typically to plan programming or initiatives, give or exchange information, provide services, resolve problems, negotiate deals, or settle matters.

PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT:
The work is typically performed in an office and off-sites. The employee may be exposed to noise, machinery with moving parts, or irritating chemicals. The work may be performed outdoors and occasionally in hot, cold or inclement weather. The work may require the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
None

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a degree in business administration, public administration, or related field with considerable experience (3 to 5 years) working in downtown development, business development, commercial real estate development, and/or closely related field. This position requires a valid driver’s license.

Downtown Manager
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position is responsible for the initiation and promotion of programs to improve, preserve, and enhance the downtown, and to promote the improvement, overall appearance and economic vitality in the City of Wilson.

MAJOR DUTIES:
Develops and oversees downtown development and revitalization activities and projects;
Directs Wilson Downtown Development Corporation (WDDC), Wilson Downtown Properties, Inc., and other local entities to increase business activities downtown;
Builds cooperative working relationships with boards, property owners, businesses, and community partners;
Identifies issues negatively impacting businesses and the community, and provides information and solutions to assist in resolving these concerns;
Develops marketing strategies for plans and projects for downtown development and revitalization;
Recruits target markets for business development;
Promotes programs and downtown and business activities using the media, and promotional materials;
Attends meetings to network as needed;
Performs related tasks as required.

KNOWLEDGE REQUIRED BY THE POSITION:
Thorough knowledge of the principles, regulations and procedures of downtown development programs and activities;
Knowledge of real estate fundamentals, and business recruitment;
Knowledge of grant writing;
Skill in the use of a computer, including proficiency in MS Word, Excel, and PowerPoint applications;
Ability to communicate ideas clearly and concisely, both orally and in writing;
Ability to establish and maintain cooperative and effective working relationships with City officials and employees, officials of other community agencies and the public;
Ability to work independently and exercise good judgment;
Ability to plan, supervise, and coordinate the work of others.

SUPERVISORY CONTROLS:
The Community Development Administrator assigns work in terms of goals and objectives. Work is reviewed through conferences, reports, and observation of department operations.

GUIDELINES: Guidelines include relevant state and federal laws, city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative duties concerning downtown development and revitalization issues. The need to respond effectively to and develop solutions to issues impacting downtown businesses and the community contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to promote of programs to improve, preserve, and enhance the City’s downtown, and to promote the improvement and overall appearance in the downtown area. Successful performance helps ensure economic stability and vitality for the City’s downtown area.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, general and civic and community groups, real estate personnel, business leaders, property owners, local and state elected officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, resolve problems, motivate personnel, and negotiate, defend, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office and off-sites. The employee may be exposed to noise, machinery with moving parts, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work may require the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
This position has direct supervision is exercised over (1) Administrative Assistant.

MINIMUM QUALIFICATIONS:
Bachelors degree in business administration, public administration, urban planning, marketing or a similar field.
Considerable experience working in a downtown development.
Possession of a valid Driver’s Licenses.

Downtown Marketing & Communications Coordinator
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY:
To pro-actively market Historic Downtown Wilson in a positive manner in order to portray a positive image, attract investment, and spur economic development.
Objectives: Use marketing, communications, advertising and special events to drive people, investment and sales in downtown; Encourage a sense of community and make downtown the commercial, social & cultural hub of the community; Expand on the commercial success and viability of downtown

MAJOR DUTIES:
Assist in facilitating, planning, implementing, managing, evaluating and refining a year-round, comprehensive and strategic marketing and communications plan that promotes Historic Downtown Wilson as a neighborhood and destination as well as an effective, one-stop downtown organization. Define key messages, target audiences, content and collateral. Market Historic Downtown Wilson to a regional, national and global audience.
Ensure that WDDC’s mission and vision are used to set the direction of all programs.
Create marketing campaigns, both general/year-round and specific/holiday.
Plan and implement the rollout and ongoing use of the new HDW brand, tag line and graphic standards; manage the use of the brand.
Plan, implement, evaluate and grow special events that drive people downtown and make downtown the commercial, social and cultural hub of Wilson.
Promote HDW as a place for organizations to hold their special events. Recruit and develop partnerships for additional special events to be held downtown that are not managed by the Office of Downtown Development. Coordinate with organizations and other City of Wilson departments that hold events downtown such as the Whirligig Festival, Arts Council of Wilson, The Boykin Center, Chamber of Commerce, Wilson Visitors Bureau, Barton College, Wilson County Library, First Fridays on the Lawn, Light-Up Wilson, and Preservation of Wilson.) Assist with resources including logistics and marketing.
Proactively manage and support volunteers and help build successful volunteer recognition programs.
Staff the WDDC Promotions Committee and other committees and teams as assigned following the Main Street framework.
Create an internal and external communications plan through multiple channels that is effective in speaking to a diverse and multi-faceted audience that includes Downtown business and property owners, residents, visitors and consumers.
Position HDW to showcase the vibrancy, unique qualities and many strengths of this area.
Direct the design, production and distribution of all marketing collateral for newspaper, radio, television, cable and social media. This includes posters, flyers, brochures and e-marketing materials.
Manage the redesign of the HDW website; manage the website and its content on an ongoing basis. Provide methods for community interaction.

Grow the financial success of downtown businesses by maintaining a merchant network which develops co-op advertising, marketing and special event opportunities.

Collaborate with various community groups to develop downtown business support, recognition and community awareness of and support for downtown businesses.

Seek methods to engage the community in the knowledge of and participation in HDW events, programs and committees. Develop methods to engage the community and seek their input on a regular basis. Make presentations to community groups about HDW and represent downtown at community events and meetings.
Create partnerships with downtown employers to reach and encourage the loyal and support of downtown businesses, nonprofits and events by workers in the area.
Work in collaboration with other community partners to expand our reach and leverage our resources.
Provide strategic direction on the social media program of HDW.

Working with other downtown partners, create initiatives that invite a diverse audience to the downtown.
Collaborate in the creation of strategies to determine the impact and ROI of the various marketing and communications tools.
Develop relationships with the media and engage them in the HDW programs and events. Manage HDW’s public relations and act as a spokesperson on appropriate topics. Generate positive press coverage about the downtown, WDDC, WDP and VSWPP.
Lead the effort to create an annual report that reflects the work and success of the partners in downtown development – Wilson Downtown Development Corporation and Wilson Downtown Properties – in collaboration with the City of Wilson and Wilson County.
Initiate and foster communication and relationships with other City of Wilson departments to partner and assist with downtown development initiatives and events and coordinate goals and work plans.
Update and maintain way finding signage for downtown. Coordinate signage with the City of Wilson/Planning and Development way finding sign program.
Assist with storefront and window beautification initiative, “Imagine This!” for both occupied and unoccupied downtown properties. Design and procure signage, coordinate with property owners, recruit and manage volunteer team.
Assist in preparing meeting agendas, meeting minutes, reports, grant proposal, etc.
Seek, hire and manage suppliers, resources, contractors and consultants as needed and as budget allows.
Develop budgets for all marketing and communications initiatives and events.
Monitor and initiate best practices in downtown marketing and communications.

All other duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of best practices, principles, regulations and procedures of downtown development programs and activities;
Keen interpersonal skills and teamwork abilities
Positive attitude, strong work ethic and professionalism
Excellent community networking, partnership building skills and resources leveraging abilities
Superior group communication and meeting facilitation skills
High-quality writing, messaging and editing skills
Cutting edge knowledge, experience and success with progressive marketing, public relations, communications, social media, networking and special event strategies
Exuberance for creativity, innovation and imagination
Ability to work collaboratively with volunteers and successfully build ownership
Ability to work successfully with outside contractors in areas such as graphic design, web development, advertising, and special events
Efficient, effective and successful special event coordination, execution and growth skills
Ability to build new structures and processes and a high level of organizational skills

SUPERVISORY CONTROLS:
The Downtown Manager assigns work in terms of goals and objectives. Work is reviewed through meetings, conferences, reports, and observation of department operations.

GUIDELINES:
Guidelines include relevant state and federal laws, city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY:
The work consists of varied administrative duties concerning downtown development and revitalization issues. The need to respond effectively to and develop solutions to issues impacting downtown businesses and private investment adds to the complexity of the work.

SCOPE AND EFFECT:
The purpose of this position is to pro-actively market Historic Downtown Wilson in a positive manner in order to portray a positive image, attract investment, and spur economic development.

PERSONAL CONTACTS:
Contacts are typically with co-workers, other city employees, business owners and operators, community groups, and the general public.

PURPOSE OF CONTACTS:
Contacts are typically to plan programming or initiatives, give or exchange information, provide services, resolve problems.

PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects.

WORK ENVIRONMENT:
The work is typically performed in an office and off-sites. The work may be performed outdoors and occasionally in hot, cold or inclement weather. The work may require the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
None

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a degree in Communications, Marketing, PR or related field with five years of relevant experience. This position requires a valid driver’s license.

Electric Crew Supervisor
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for supervising and participating in the installation, maintenance, and repair of the electric distribution and transmission system.

MAJOR DUTIES:
Supervises a work crew in the installation and repair of overhead and underground power lines and in the construction and maintenance of substations.
Makes and adjusts work assignments; requisitions necessary equipment and materials.
Prepares work reports and work orders.
Works with electric hot line tools and equipment on energized lines.
Installs and repairs underground and overhead electrical services; connects transformer banks, fuse lines, and switches.
Trains workers in electric system construction.
Helps troubleshoot electrical problems.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in the use of electric hot line tools and equipment.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Distribution Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and relevant building codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. Work performed in inclement weather and heavy traffic, and with high voltage contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise the installation, maintenance, and repair of electrical utilities. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light and heavy objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision of an assigned crew or personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

Electric Distribution Manager
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for managing the electric distribution functions of the department.

MAJOR DUTIES:
Plans, designs, and supervises line crews in the installation and maintenance of underground distribution, overhead distribution, and transmission lines and in the construction and maintenance of substations.
Supervises service crews in the installation and maintenance of power lines; supervises and oversees tree trimming programs.
Coordinates and directs emergency and storm repair activities.
Reviews plans for major construction projects; makes recommendations for electrical service needs.
Provides contractors and builders with technical information relating to electrical distribution project.
Compiles cost estimates on a variety of electrical projects, vegetation spraying, contract labor, right-of-way work, materials, and equipment.
Assists in the preparation and management of the annual division budget.
Responds to questions and complaints from customers.
Acquires easements and rights-of-way for power lines construction.
Serves as safety program instructor and line man career coordinator.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the theories, principles, and practices of electrical utilities operations.
Knowledge of the equipment, materials, principles and practices of the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Utilities Director assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and relevant building codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial duties. The necessity of working with the public contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to manage the city’s electric utilities functions. Success in this position provides the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, representatives of utilities suppliers, consultants, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office or outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Electric Crew Supervisor (6), Electric Service Worker (4), Distribution Staking Engineer (1), Line Technician III (10), Line Technician II (8), Line Technician I (6), Lead Tree Trimmer (2), Heavy Equipment Operator (2), Tree Trimmer I (2), and Groundsworker (4).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Electric Distribution Supervisor
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position performs technical duties in the installation of transformers and other electric distribution equipment.

MAJOR DUTIES:
Assigns work orders.
Meets with electricians and contractors concerning the installation of electrical services for new businesses.
Meets with landowners concerning easements for the installation of power lines.
Meets with subdivision contractors concerning the installation of underground power lines and transformers to new homes.
Ensures that jobsite is ready for work to begin; prepares work orders and ensures materials are in stock for project.
Responds to after-hours, weather related emergencies.
Assists electric crews as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in the use of electric hot line tools and equipment.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Distribution Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and relevant building codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. Work performed in inclement weather and heavy traffic, and with high voltage, contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical and supervisory duties in the installation of electrical utilities. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over assigned personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and A Class A CDL is required within six months of hire.

Electric Meter Shop Supervisor
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY::
This highly technical position requires specialized skills for the supervisor of the daily operations of the Electric Meter Shop, which installs, tests, calibrates and repairs customer electric metering equipment. Work is performed with considerable independence as directed by the Engineering and Systems Planning Manager.

MAJOR DUTIES
Oversees the daily operations of the Electric Meter Shop.
Supervises and participates in the installation, testing, repair and calibration of all customer electric metering equipment in accordance with regulatory standards and guidelines.
Maintains, updates, and generates reports for large industrial customers billing data.
Maintains database for all electric meters tested.
Works with vendors to resolve issues with first use of new types for electric metering and electric substation devices.
Assists in the maintenance of electric substations as needed.
Researches new equipment to improve shop efficiency.
Maintains time sheets for electric meter shop.
Checks new electric metering installations.
Performs other duties as requested.
PHYSICAL DEMANDS:
The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.
The work is typically performed in an office or outdoors, occasionally in cold or inclement weather. The work requires the use of protective devices. Must be able to work outside of normal business hours.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. Knowledge of the mechanisms of meters and the devices necessary to test and calibrate their accuracy.
Knowledge of the theory of meter and electrical circuits used in meter application.
Knowledge of methods, materials and tools used in meter repair.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Electric Serviceworker
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position is responsible for supervising and participating in the installation, maintenance, and repair of the electric distribution and transmission system.

Note: The position requires that the person holding this position must live within a 20 mile radius of the Op Center or be willing to relocate inside the radius within 6 months. The reason being response time to emergencies.
MAJOR DUTIES:
Maintains, troubleshoots, and repairs electrical distribution system and substation equipment.
Connects, disconnects, and repairs new and existing residential and commercial services.
Meets with private citizens and contractors to lay out electrical service needs.
Climbs poles to install hardware fuses and transformers, and to tie in conductors and change insulators.
Responds to after hour’s emergencies to make repairs and restore service.
Trains apprentices to safely accomplish all duties.
Drives and operates bucket truck.
Repairs and maintains city street lighting system.
Completes paperwork in a timely and accurate manner, including timesheets, monthly reports, and vehicle inspection reports.
Installs electrical services, hangs banners, and assists with special needs for the city and community functions.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in the use of electric hot line tools and equipment.
Skill in the operation of a bucket truck.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Crew Supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and relevant building codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. Work performed in inclement weather and heavy traffic, and with high voltage, contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the installation, maintenance, and repair of electrical utilities. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over assigned personnel.
MINIMUM QUALIFICATIONS: A Class A CDL is required within six months of hire.

Electrical Engineer I
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position performs technical engineering duties in support of the department.

MAJOR DUTIES:
Develops and maintains relay setting for substation protective devices and line reclosers.
Assists with construction, renovation, and maintenance of approximately twelve (12) Distribution and one (1) Transmission substations.
Reviews system conditions and makes necessary changes and suggestions.
Orders equipment and materials to support projects.
Provides Project Management of multiple small to large projects, especially concerning substation equipment upgrade and replacement.
Conducts training of other city employees in metering, relays, SCADA, substations, distribution and transmission system operation, load switching, and maintenance.
Conducts technical reviews of site plans and proposals.
Participates in staff meetings and work progress reviews.
Attends monthly employee safety meetings; prepares and conducts two or three safety meetings annually.
Develops relationships with all hands-on personnel, including linemen, meter technicians, control technicians, etc.
Offers assistance as needed during system restoration after/during storms, accidents, and as needed.
Provides assistance to Electric Engineer II and III and the division as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical transmission and distribution systems.
Knowledge of engineering practices related to electrical transmission and distribution.
Knowledge of local, state, and federal laws and regulations pertaining to utilities.
Knowledge of National Electrical Safety Code (NESC), National Electrical Code (NEC), pertaining to utilities.
Knowledge of electrical power quality and quality issues.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Director assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and the National Electric Code. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical engineering duties.

SCOPE AND EFFECT: The purpose of this position is to perform technical engineering functions in support of the city’s electrical transmission and distribution system. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, engineers, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office. The employee may be exposed to much noise. Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Electrical Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems. Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Must reside in Wilson County.
Willingness and ability to acquire additional work-related knowledge.

Electrical Engineer II
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position performs technical engineering duties in support of the department.

MAJOR DUTIES:
Oversees and develops transmission and distribution protection. Direct supervision of the Apparatus Technician and Substation Technician II.
May assist with the construction, renovation, and maintenance of approximately twelve (12) distribution and one (1) transmission substations.
Order equipment and materials to support projects, including vendor evaluation
Provide project management on small-large projects of varying scopes, including processes, substation and line projects, etc.
Performs testing, repair and maintenance of substation and line equipment.
Performs switched capacitor and fixed capacitor bank applications as well as resistive voltage compensation/voltage control.
Performs general engineering planning.
Develops and presents technical and safety training.
May assist other divisions as needed, especially concerning SCADA, load management, and distributed generation functions.
Assists in storm/outage restoration and may serve with other engineers in maintaining at least one engineer available for emergency duty at all times.
Develops a relationship with hands-on employees including linemen, meter technicians, control technicians, etc.
Provides training and mentorship to less experienced engineers
Assists Electric Engineerg III and System Planning Manager
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical transmission and distribution systems.
Knowledge of engineering practices related to electrical transmission and distribution.
Interest in power quality issues.
Knowledge of local, state, and federal laws and regulations pertaining to utilities.
Skill in use and explication of specialized software used for analyzing data and
making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and the National Electric Code. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical engineering duties. The need to prioritize various equally important projects contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical engineering functions in support of the city’s electrical transmission and distribution system. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, engineers, consultants, vendors, representatives of other utilities, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, or walking.
The employee frequently lifts light and occasionally heavy objects, and must distinguish between shades of color.
The employee may climb ladders or enter confined spaces.
At the employee’s discretion, the employee may assist line and service workers and technicians during routine work as a ground worker, primarily during storm restoration or major events (hurricanes, ice storms, etc.)

WORK ENVIRONMENT:
The work is typically performed in an office environment and/or a field environment.
The employee may be exposed to much noise, usually in the form of truck motors or operating circuit breakers.
Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.
The employee provides round the clock service as needed to restore the system or address issues in a pool with the Engineering & System Planning Manager and other engineers.
Must work well in small teams, especially with hands-on employees.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
This position will provide mentorship to less experienced engineers and technicians and assist in their development.
Provides project management of various small to large projects.
May act as backup to the Engineering and System Planning Manager.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Electrical Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with two years or more of related experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Certification as an Engineer in Training.
Must live in Wilson County

Electrical Engineer III
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position performs technical engineering duties in support of the department.

MAJOR DUTIES:
Oversees and develops transmission and distribution protection. Direct supervision of the Apparatus Technician and Substation Technician II.
May assist with the construction, renovation, and maintenance of approximately fourteen (14) distribution and two (2) transmission substations.
Order equipment and materials to support projects, including vendor evaluation
Provide project management on small-large projects of varying scopes, including processes, substation and line projects, etc.
Performs testing, repair and maintenance of substation and line equipment.
Performs switched capacitor and fixed capacitor bank applications as well as resistive voltage compensation/voltage control.
Performs general engineering planning.
Develops and presents technical and safety training.
May assist other divisions as needed, especially concerning SCADA, load management, and distributed generation functions.
Assists in storm/outage restoration and may serve with other engineers in maintaining at least one engineer available for emergency duty at all times.
Develops a relationship with hands-on employees including linemen, meter technicians, control technicians, etc.
Provides training and mentorship to less experienced engineers
Assists Engineering and System Planning Manager
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical transmission and distribution systems.
Knowledge of engineering practices related to electrical transmission and distribution.
Knowledge of local, state, and federal laws and regulations pertaining to utilities.
Knowledge of National Electrical Safety Code (NESC), National Electrical Code (NEC), pertaining to utilities.
Knowledge of electrical power quality and quality issues.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering and System Planning Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDLINES: : Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Code, FCC rules and regulations, and EPA rules and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial and technical engineering duties. Frequent system maintenance needs contribute to the complexity of the work.

SCOPE AND EFFECT: : The purpose of this position is to perform technical engineering functions in support of the city’s electrical transmission and distribution system. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, representatives of utilities suppliers, consultants, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, or walking.
The employee frequently lifts light and occasionally heavy objects, and must distinguish between shades of color.
The employee may climb ladders or enter confined spaces.
At the employee’s discretion, the employee may assist line and service workers and technicians during routine work as a ground worker, primarily during storm restoration or major events (hurricanes, ice storms, etc.)

WORK ENVIRONMENT: The work is typically performed in an office environment and/or a field environment.
The employee may be exposed to much noise, usually in the form of truck motors or operating circuit breakers.
Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.
The employee provides round the clock service as needed to restore the system or address issues in a pool with the Engineering & System Planning Manager and other engineers.
Must work well in small teams, especially with hands-on employees.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Apparatus Technician and the Substation Technician.
Provides project management of various small to large projects.
May act as backup to the Engineering and System Planning Manager.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Electrical Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of related experience.
Must be a Professional Engineer and have completed SEL Prot 401 class.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Must live in Wilson County

Engineering & System Planning Manager
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for managing the engineering and system planning functions of the department.

MAJOR DUTIES:
Plans for the growth of the electrical system, including predicting load growth in all areas of the electrical system, energy supply, material, and labor requirements to ensure safe, reliable, and cost-effective energy delivery.
Plans for the development of the 115 kV electrical transmission system; researches alternative locations to access the CP&L Transmission System; plans for the possible failure of CP&L Transmission System.
Plans for new substation construction, expansion of existing substations, and maintenance of existing substations.
Plans for the replacement of power transformers.
Plans for the building of new distribution lines.
Develops engineering practices for the transmission and distribution system.
Examines voltage regulator performance.
Installs fixed and switched capacitor banks.
Establishes direction for the electrical GIS activities.
Oversees the maintenance of transformers, oil switches, capacitor banks, reclosers, and regulators.
Designs lighting installations for various applications.
Participates and leads safety and training classes.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical transmission and distribution systems.
Knowledge of engineering practices related to transformer design and construction.
Knowledge of lighting applications and performance.
Knowledge of local, state, and federal laws and regulations pertaining to utilities.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Director assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, the National Electric Code, and American National Standards. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial and technical duties.

SCOPE AND EFFECT: The purpose of this position is to manage the city’s engineering and systems planning functions. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, representatives of utilities suppliers, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office. The employee may be exposed to much dust, dirt, grease, and machinery with moving parts. Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Substation and Control Engineer (1), Apparatus Technician (1), Control and Meter Technician III (2), Control and Meter Technician II (1), Control and Meter Technician I (2), and Electric Engineering Technician (2).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Certification as a Professional Engineer or Engineer in Training.

Engineering Records Database Supervisor
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY:: This position is responsible for maintaining the engineering records database for Wilson Energy, Greenlight OSP and Facility Services. The incumbent’s knowledge and skill set must include advanced GIS concepts, ESRI products including: Arc GIS, SDE and mobile applications. Other required system skills are AutoCad, Microstation, AS400, Triad, Visio, Microsoft Office, and GPS. The incumbent must also process advanced skills in reading architectural / engineering plans, OSP broadband engineering drawings and electric and gas construction drawings.
MAJOR DUTIES
Develop the standards and procedures for all engineering records and how they will be entered in the GIS database.
Develop a standard engineering work order print package for Wilson Energy and Greenlight.
Supports Greenlight OSP Engineer / Facility Services Manager in work order print creation and routine design on the city’s broadband OSP network.
Supports the Greenlight OSP Engineer / Facility Services Manager in the design of city building renovations as well as new construction.
Prepares building prints independently after receiving design parameters from the OSP Engineer / Facility Services Manager
Provides direct supervision to Wilson Energy GIS technicians in all aspects of Wilson Energy engineering records management.
Provides training to both existing and new employees in in all aspects of Wilson Energy engineering records
Prepares / supervises the preparation of special project maps and network analysis data
Implements and manages a quality control program for all engineering records
Supervises contractors as necessary in inventorying facilities in the field for both Wilson Energy and Greenlight OSP
Performs other related duties as needed or assigned by the Wilson Energy Operations Manager and Greenlight OSP Engineer / Facility Services Manager
PHYSICAL DEMANDS:
The work is typically performed while sitting, standing, or stooping. Some lifting may be required.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of an associate degree in GIS, mapping, or engineering records
AAS (Architectural Technology, Drafting, GIS or other related field)
Minimum of 8 years’ experience in preparing detailed engineering / architectural drawings
Minimum of 1 year prior experience in a supervisory role

Engineering Services Coordinator
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position is responsible for assisting in the coordination of the division’s engineering services.

MAJOR DUTIES:
Directs the development and operations of the Public Services Geographic Information System by supervising the GIS Technician and working with inspectors and division superintendents to ensure information is collected correctly.
Assists the City Engineer with analysis of infrastructure system, plan review, and coordination of projects.
Assists the general public with complaints and concerns regarding Public Services related projects.
Reviews and inputs all new street centerline and road casing information into GIS data layer.
Provides technical assistance for GIS users at operations center and other city departments in the absence of the GIS coordinator.
Prepares and maintains city street inventory and pavement conditions for pavement management system.
Coordinates the piping of open drainage systems within the city limits with the Water Resources Division.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles and theories of civil engineering, including hydrology, hydraulics, water collection and distribution, and land development.
Knowledge of geographic information system principles and practices.
Knowledge of applicable laws and regulations.
Knowledge of local codes and ordinances.
Knowledge of accounting practices and budget preparation.
Knowledge of methods and techniques used in the construction cost estimation of public works projects.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in the use of surveying, drafting, and materials testing equipment.
Skill in the use of electronic and manual measurement devices.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Engineer assigns work in terms of division goals and objectives. The work is reviewed through conferences, reports, and observation of division activities.

GUIDELINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, the Uniform Manual of Traffic Control Devices, and state regulations applicable to water, sewer, stormwater, and streets. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties. The need to coordinate active between various internal and external parties contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this assignment is to assist in the management and coordination of the engineering functions of the department. Successful performance helps ensure that road, drainage, and other projects are properly constructed.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, vendors, state and federal agency personnel, elected officials, utility personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while standing or walking. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at field sites where the employee may be exposed to inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over GIS Technician (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Engineering Services Technician
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for performing specialized duties in the management of plan review, addressing, and GIS databases.

MAJOR DUTIES:
Assists the Engineering Manager with analysis of infrastructure systems.
Assist with coordination of projects related to Public Works.
Conducts plan review to ensure compliance with local, state and federal regulations.
Assists the general public with complaints and concerns regarding Public Works related projects.
Administers the Stormwater Utility Impervious Surface Area database within GIS.
Provides stormwater billing account information to the Financial Services Specialist and Accounts Receivable Department.
Assists with compiling data in annual Neuse Report.
Maintains the 911 addressing master database; as well as, reviews proposed road names and assigns 911addresses for compliance with the Road Naming and Addressing Ordinance.
Enters directions and addresses in the computer aided dispatch system; develops and assigns emergency service numbers; updates emergency contacts for businesses and citizen information to be displayed.
Ensures MSAG, SDE, Base Map, and all other appropriate systems and databases are updated with accurate addresses and appropriate GIS data.
Creates and updates GIS Data for external Mobile 911 and Pictometry websites to serve both internal and external users.
Coordinates with City Fire Department and Public Safety agencies to incorporate appropriate GIS response related data into LG Address System
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of City and departmental policies, practices and procedures.
Knowledge required in understanding the field of GIS practices and principles.
Knowledge required to interpret and enforce the Street Naming and addressing ordinance; read and understand surveys, maps, tax records and Ortho-photography.
Knowledge of Wilson County and the regional geography is desired.
Knowledge required to operate more complex pieces of equipment (plotters, GPS units, etc.).
Thorough knowledge required to operate certain types of complex hardware and software (Microsoft Office/entire suite, CAD, etc.).
Knowledge required to operate AS400, Computer-Aided Design Program.
Ability to make arithmetic computations using whole numbers, fractions and decimals to compute rates, ratios and percentages.
Ability to write clear and concise reports.
Ability to understand and carry out written and oral instructions.
Knowledge of applicable state and county codes regarding parcels, tax, and mapping is desired.
Ability to interpret various maps, surveys, plans, ortho-photography, and records.

SUPERVISORY CONTROLS: The Engineering Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of final results.

GUIDLINES: Guidelines include relevant state and federal laws, city codes and ordinances, city and department policies and procedures, and state regulations applicable to utilities. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties. The need to coordinate between various internal and external parties contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this assignment is to assist in the management and coordination of the review functions of the division. Successful performance helps ensure that road drainage and other projects are properly constructed. In addition; management of stormwater databases to include the accuracy of stormwater utility accounts.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, state and federal agency personnel, elected officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at field sites where the employee may be exposed to inclement weather.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a baccalaureate degree in Civil Engineering or other related course of study. Moderate experience in a GIS and Addressing related position. Ability to complete basic and advanced ArcGIS/ESRI (Environmental Systems and Research Institute) training within one year of employment.

Environmental Services Manager
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for administering the solid waste collection, transportation, disposal, and recycling activities of the city.

MAJOR DUTIES:
Develops goals and objectives for minimizing cost and improving the efficiency of collecting, transporting, and disposing of municipal solid waste.
Manages, plans, organizes, and directs all aspects of the Municipal Solid Waste Collection System including household, yard waste, bulky waste, recycling, dumpster, special waste/white goods, limb, and leaf collection.
Develops and implements assigned division work plans; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates results, methods, and procedures.
Prepares preliminary division budget; assists in the implementation of the budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; administers the approved budget.
Interviews and hires division personnel; provides or coordinates staff training; evaluates personnel; works with employees to correct deficiencies; implements discipline procedures; recommends terminations.
Builds and maintains positive working relationships with co-workers, other city employees, and the general public; coordinates activities with other departments.
Represents the division and department to outside agencies and organizations; participates in outside community and professional groups and committees; provides technical assistance as necessary; receives and responds to citizen complaints.
Researches and prepares technical and administrative reports; prepares written correspondence; maintains daily records as required.
Makes oral and written proposals and presentations to the Mayor and City Council, City Manager, Deputy City Manager, Director of Public Works, Assistant Director of Public Works and city residents on Municipal Solid Waste Management issues.
Assists in the negotiation of solid waste disposals and dumpster contracts; makes recommendations for modifications to City Manager, Deputy City Manager, Director of Public Works and Assistant Director of Public Works.
Prepares specifications with Fleet Manager for equipment, including automated and rear loader garbage packers, flat bed and knuckle boom trucks, small street sweepers, leaf loader machines and leaf trucks, and multi-purpose trucks.
Prepares End of Leaf Season Report; assists with the preparation of the three year and ten year Solid Waste Management Plan; prepares reports for the Performance Measure Project for Institute of Government; tracks disposal and collection costs.
Develops or assists in the development of educational literature for the general public; delivers presentations to management staff and citizen groups as part of public education.
Monitors dumpster collection and waste disposal contracts including activities at transfer station.
Prepares feasibility studies and makes recommendations to reduce the cost of Solid Waste Management Services.
Plans, develops, and implements new collection methods and procedures; adjusts residential and small business collection schedules; adjusts routes as necessary; inspects work and routes to ensure the adequacy of collection and disposal operations.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of management and supervisory techniques.
Knowledge of the principles and practices of environmental sciences and environmental engineering.
Knowledge of the principles and practices of municipal solid waste collections.
Knowledge of solid waste disposal operations, equipment, and methods.
Knowledge of budget development and administration practices and procedures.
Knowledge of city ordinances, policies, and procedures.
Knowledge of relevant state and federal laws and regulations.
Knowledge of department policies and safety rules and state guidelines regarding solid waste collection.
Skill in management and supervision.
Skill in dealing with the public.
Skill in managing solid waste operations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Assistant Director of Public Services- Administration assigns work in terms of division goals and objectives. The manager reviews work through conferences, reports, and observation of division activities.

GUIDELINES: Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines require judgment, selection, and interpretation in application. This position develops division guidelines.

COMPLEXITY: The work consists of varied administrative and supervisory duties.

SCOPE AND EFFECT: The purpose of this position is to administer solid waste collection and handling activities for the city. Successful performance helps ensure the effective and efficient collection of solid waste and enhances the city’s public image.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, provide services, resolve problems, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, or stooping. The employee frequently lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Crew Supervisor (2), Environmental Services Technician IV (3), Equipment Operator (21), Environmental Services Technician I (12), Central Business District Technician (1), and seasonal, temporary, or part-time employees.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Environmental Services Technician I
Pay Range: $25,060.16 – $39,039.86 (7)

JOB SUMMARY: This position performs technical duties in the collection, transportation, disposal, and recycling of solid waste.

MAJOR DUTIES:
Removes limbs and compost from curbside; collects trash, furniture, tires, and batteries; picks up paper and litter from curb and gutter; transports solid waste to transfer station or land fill.
Removes and disposes of dead animals within the city limits.
Operates such equipment as a flatbed truck with leaf vacuum or garbage packer.
Directs traffic in congested areas.
Cleans trucks and equipment as necessary; performs basic maintenance and repair of assigned truck.
Sweeps streets and sidewalks.
Delivers and retrieves refuse trailers for city residents.
Supervises assigned inmate laborers.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of solid waste disposal operations.
Knowledge of city ordinances, policies, and procedures.
Knowledge of relevant state and federal laws and regulations.
Knowledge of department policies and safety rules and state guidelines regarding solid waste collection.
Knowledge of the geography of the city and of assigned collection routes.
Skill in the operation of equipment used in municipal solid waste management.

SUPERVISORY CONTROLS: The Crew Supervisor assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the collection and transportation of solid waste. Heavy traffic and bad weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the collection and handling of solid waste. Successful performance helps ensure the effective and efficient collection of solid waste and enhances the city’s public image.

PERSONAL CONTACTS: Contacts are typically with co-workers and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, provide services, and resolve problems.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, and must use tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed outdoors, where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform basic mathematical calculations.

A valid Drivers License is required. Must have the ability to acquire a Class B CDL within six months of hire.

Environmental Services Technician IV
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position is responsible for performing technical duties in the collection, transportation, disposal, and recycling of solid waste.

MAJOR DUTIES:
Operates vehicles and equipment used in the collection, transportation, disposal, and recycling of solid waste, including a knuckle boom truck, garbage truck, automated truck, leaf machine, flat bed truck.
Supervises an assigned crew of workers or inmates; enforces safety procedures; trains and instructs personnel.
Responds to afterhours calls as necessary.
Removes limbs and compost from curbside; collects trash, furniture, tires, and batteries; picks up paper and litter from curb and gutter; removes containers from curb and empties contents into garbage packer.
Directs traffic and guides truck operators in congested areas.
Cleans trucks and equipment as necessary.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of supervisory techniques.
Knowledge of solid waste disposal operations, equipment, and methods.
Knowledge of city ordinances, policies, and procedures.
Knowledge of relevant state and federal laws and regulations.
Knowledge of department policies and safety rules and state guidelines regarding solid waste collection.
Skill in management and supervision.
Skill in the operation of equipment used in municipal solid waste management.

SUPERVISORY CONTROLS: The Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related supervisory and technical duties. Heavy traffic and bad weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise a crew of personnel involved in solid waste collection and handling activities for the city. Successful performance helps ensure the effective and efficient collection of solid waste and enhances the city’s public image.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, provide services, resolve problems, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, and must use tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed outdoors, where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over a work crew.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and have the ability to acquire a Class B CDL within six months of hire.

Equipment Operator I
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position performs responsible skilled work in the operation of medium motorized and specialized equipment in all operating divisions.

MAJOR DUTIES:
Operate medium equipment as defined by the City’s garage to perform construction responsibilities;
Service and make minor repairs and adjustments to equipment;
Perform other responsibilities related to operations as assigned;
Operate heavy equipment as a trainee;
Performs other related duties as assigned.
NOTE: ALL DUTIES LISTED ARE NOT NECESSARILY PERFORMED BY EACH INDIVIDUAL HOLDING THIS CLASSIFICATION.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation and maintenance of equipment utilized;
Knowledge of traffic laws and regulations governing equipment operation;
Knowledge of relevant state and federal laws and regulations;
Knowledge of city ordinances, policies, and procedures;
Knowledge of the geography of the city and of assigned routes;
Knowledge of relevant departmental policies, safety procedures, and guidelines.
Skill in the use of equipment.
Ability to follow oral and written instructions;
Ability to work independently without close supervision;
Ability to establish and maintain effective working relationships with other employees and supervisors.

SUPERVISORY CONTROLS: Work is performed under the regular supervision of a Crew Supervisor. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant city and department policies and procedures, OSHA guidelines, and federal, state and local regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the operation of medium and specialized equipment used in the construction, maintenance, and repair. Physical obstacles in the field contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform responsible skilled work in the operation of medium motorized equipment in construction, maintenance, and repair tasks. Successful performance results in completion of construction, maintenance, and repair projects.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in at field sites where the employee may be subject to both inside and outside environmental conditions, and exposed to noise, dust, dirt, grease, machinery with moving parts, irritating chemicals, and cold or inclement weather. The work requires the use of protective devices such as gloves.

MINIMUM QUALIFICATIONs:
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Possession of a valid Drivers License.
Possession of or the ability to obtain a valid Commercial Drivers License within six months of employment.
Must meet Department of Transportation’s physical requirements, and be required to undergo random alcohol and drug testing under NCDOT regulations.

Equipment Operator II
Pay Range: $30,533.38 – $47,598.48 (11)

JOB SUMMARY: This position performs responsible skilled work in the operation of heavy motorized and specialized equipment in all operating divisions..

MAJOR DUTIES:
Operate heavy equipment as defined by the City’s garage to perform construction responsibilities;
Service and make minor repairs and adjustments to equipment;
Perform other responsibilities related to operations as assigned;
Supervise and/or train subordinate Equipment Operator I’s or other Operating Technicians; Performs other related duties as assigned.
NOTE: ALL DUTIES LISTED ARE NOT NECESSARILY PERFORMED BY EACH INDIVIDUAL HOLDING THIS CLASSIFICATION.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation and maintenance of heavy and/or specialized equipment utilized;
Thorough knowledge of traffic laws and regulations governing equipment operation;
Knowledge of relevant state and federal laws and regulations;
Knowledge of city ordinances, policies, and procedures;
Knowledge of the geography of the city and of assigned routes;
Knowledge of relevant departmental policies, safety procedures, and guidelines.
Skill in the use of equipment.
Ability to follow oral and written instructions;
Ability to perform manual labor for extended period, often under unfavorable weather conditions;
Ability to work independently without close supervision;
Ability to establish and maintain effective working relationships with other employees and supervisors.

SUPERVISORY CONTROLS: Work is performed under the regular supervision of a Crew Supervisor. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant city and department policies and procedures, OSHA guidelines, and federal, state and local regulations. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the operation of medium and specialized equipment used in the construction, maintenance, and repair. Physical obstacles in the field contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform responsible skilled work in the operation of medium motorized equipment in construction, maintenance, and repair tasks. Successful performance results in completion of construction, maintenance, and repair projects.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in at field sites where the employee may be subject to both inside and outside environmental conditions, and exposed to noise, dust, dirt, grease, machinery with moving parts, irritating chemicals, and cold or inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: Supervision may be exercised over subordinate Equipment Operator I’s and other Operating Technicians.

MINIMUM QUALIFICATIONS:
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Possession of a valid Commercial Driver’s License Within Environmental Services, possession of a valid Class B Commercial License is required within six months of hire date.
Must meet Department of Transportation’s physical requirements, and be required to undergo random alcohol and drug testing under NCDOT regulations.

Erosion Control Specialist
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for coordinating and enforcing compliance with environmental regulations relating to City of Wilson Stormwater Ordinance and/or City of Wilson Erosion and Sediment Control Ordinance.

MAJOR DUTIES:
Enforces the City of Wilson Erosion and Sediment Control Ordinance issues violation warning notices and noncompliance fines.
Performs field inspections on construction sites that disturb one acre or more of ground within the city’s Extra Territorial Jurisdiction (ETJ).
Performs erosion and sediment control plan reviews and issues erosion and sediment control permits to construction sites that disturb greater than 1 acre of land.
Assist with preparing monthly and annual reports for the Stormwater Program Manager on all duties related to the delegated local erosion and sediment control program
Conducts site specific assessments within ditches and streams of prospective, on-going and completed drainage maintenance projects.
Inspects erosion control Best Management Practices (BMP) by assessing the integrity of control structures; measures sediment deposition and identifies aquatic plant species.
Informs the community about erosion and sediment control through educational materials and public presentations.
Employs ITS to create maps and to assess City infrastructures, historical or archived data, and geographical features.
Submits complaints and work orders to appropriate departments.
Attends conferences, seminars, and workshops.
Reports soil, surface water, and groundwater contamination to the appropriate state and federal regulatory agencies.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies, procedures, codes and ordinances.
Knowledge of the City of Wilson Erosion and Sediment Control Ordinance and the City of Wilson Stormwater Management Ordinance.
Knowledge of water quality and water pollution standards and guidelines
Knowledge of applicable local, state and federal laws and regulations.
Knowledge of environmental science and ecology
Knowledge of stormsewers, open drainage channels, and design and restoration principles.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in the use of on-site water sampling field equipment.
Skill in reading maps and locating infrastructure.
Skill in oral, and written communication.

SUPERVISORY CONTROLS: The Stormwater Program Manager assigns work in terms of very general instructions. The supervisor Spot-checks completed work for compliance with procedures and the nature and propriety of final result.

GUIDELINES: Guidelines include relevant state and federal laws, city Codes and ordinances. city and department policies and procedures, the City of Wilson Erosion and Sediment Control Ordinance, and State and federal environmental regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties. The need to follow exacting standards in performing soil and water sampling contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this assignment is to coordinate and enforce compliance with stormwater environmental regulations and perform lead duties in public education and public participation of water quality and/or erosion and sediment control issues pertaining to the City of Wilson.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees. other local government officials, police officers, firefighters, outside engineers, contractors, vendors, state and federal agency personnel, elected officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting. standing, or stooping. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between Shades of Color.

WORK ENVIRONMENT: The work is typically performed in an office and at field sites where the employee may be exposed to inclement weather, noise, dust, dirt, grease, contagious or infectious diseases, or irritating chemicals The work requires the use of protective devices
such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position may be required to supervise part-time temporary employees assigned to data Collection, data entry, or other tasks involved in administering the City of Wilson Stormwater Management Program from time to time.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid Drivers License issued by the State of North Carolina for the type of vehicle or equipment operated.

Evidence & ID Specialist
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position performs specialized duties in the investigation of crime scenes and the identification of suspects and victims.

MAJOR DUTIES:
Responds to and conducts crime scene investigations at major crime scenes to include photography, documentation, and evidence collection.
Processes evidence for latent finger and palm prints using powders, chemicals, and specialized light sources.
Compares latent finger, palm, and foot prints to known prints of suspects and victims.
Uses an Automated Finger and Palm Print Identification System to search unidentified latent finger and palm prints.
Testifies in state and federal court as an expert witness.
Maintains and secures all evidence and found property for the police department.
Performs computerized image enhancements on latent finger and palm print images.
Examines items of evidence for the presence of trace evidence; conducts Luminol ad Phenolphthalein examinations; conducts blood stain pattern analysis at crime scenes; performs gunshot residue examinations.
Performs postmortem finger and palm prints to establish or verify identity.
Submits evidence to outside laboratories for examination.
Prepares detailed, written reports on crime scene and evidence examinations.
Administers and maintains a computerized livescan fingerprint and mugshot system; maintains all arrest fingerprint cards for the department.
Fingerprints arrested persons; obtains case prints on suspects.
Conducts forensic video analysis to examine security tapes.
Trains police department personnel in crime scene investigation, photography, and fingerprinting.
Uses the DCI and NCIC computer system to obtain driver’s and criminal histories.
Reviews applications for and issues taxi cab driver’s permits.
Orders and maintains crime scene supplies.
Performs building maintenance tasks.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the methods and standards employed in forensic science.
Knowledge of the techniques used in print processing, bloodstain pattern analysis, and other crime scene investigation procedures.
Knowledge of computer forensic imaging software.
Knowledge of trace evidence collection procedures.
Knowledge of department and city policies and procedures.
Skill crime scene investigation and evidence collection.
Skill in the use of chemical, powders and light in the collection of latent fingerprints.
Skill in the identification of print pattern matches.
Skill in the preparation of reports.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Sergeant assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include the department Policies and Procedures Manual, FBI and SBI evidence guidelines, and local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. Frequent changes in technology contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform specialized work in the investigation of crime scenes and the identification of victims and suspects. Successful performance helps in the solving of crimes and the successful prosecution of criminals.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, medical professionals, lawyers, social workers, judges, and representatives of other law enforcement agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is performed while sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light, and occasionally heavy, objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office or at crime scenes. The work may be performed in a very noisy place and may expose the employee to much dust, dirt, grease, contagious and infectious diseases, or irritating chemicals. The work requires the use of protective device such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Executive Assistant
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position is responsible for performing a variety of administrative and secretarial duties in support of the City Manager.

MAJOR DUTIES:
Provides administrative and high level secretarial support to the City Manager.
Organizes and maintains calendar for the City Manager; maintains files.
Processes incoming and outgoing mail; opens and prioritizes mail for the City Manager; monitors City Manager’s email; transcribes the City Manager’s voicemail.
Maintains Leadership Team monthly calendar.
Prepares location for City Council meetings; clears meeting area after meetings; makes catering arrangements.
Prepares monthly progress report, the City Manager’s quarterly report to the City Council, and other reports.
Researches, retrieves and files relevant newspaper articles.
Composes memoranda and correspondence utilizing short-hand and speed writing; takes and transcribes from dictation.
Types daily correspondence and complex documents.
Prepares and submits the office payroll for processing.
Receives and enters purchase requests; talks with vendors and assists with purchasing decisions.
Answers the telephone and greets visitors.
Assists the City Clerk as directed.
Assists the Assistant City Manager with even planning and other assignments.
Serves as liaison between City Manager’s Office, other city departments, the City Council and citizens.
Performs other related duties as assigned.
Receives and processes citizen and customer complaints and concerns.
Oversees travel arrangements for offices, department heads, and City Council members.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office practices and procedures.
Knowledge of the operations and functions of city departments.
Knowledge of city and department policies and procedures.
Knowledge of correct grammar and usage.
Skill in planning and organizing work independently.
Skill in performing multiple duties simultaneously.
Skill in operating a computer, typewriter, calculator, copier, and facsimile machine.
Skill in taking shorthand and in speedwriting.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager assigns work in terms of general instructions. Completed work is spot-checked for accuracy, compliance with procedures, and the nature and propriety of final results.

GUIDELINES: Guidelines include city, department, and Council policies and procedures, and city codes and ordinances. These guidelines are generally clear and specific, but may require some judgment, selection and interpretation in application.

COMPLEXITY: The work consists of varied administrative and secretarial duties.

SCOPE AND EFFECT: The purpose of this position is to provide administrative and secretarial support to the City Manager, Mayor, and City Council. Successful performance in this position facilitates department operations and affects the image of the city.

PERSONAL CONTACTS: Contacts are typically with department heads, co-workers, other city employees, elected officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Executive Assistant – Public Services
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position is responsible for performing a variety of administrative and secretarial duties in support of the Deputy City Manager – Operations and Public Services.

MAJOR DUTIES:
Serves as liaison for Deputy City Manager with City Manager, department heads, other city officials, and the general public.
Develops memos in response to inquiries and data requests for Deputy City Manager’s signature. Prepares correspondence and council agenda forms; works from Dictaphone, shorthand notes, and rough drafts.
Serves as office manager for Public Services.
Plans, coordinates, and administers a broad range of office tasks and functions; maintains calendars and schedules appointments.
Plans, coordinates, and prepares Transportation Improvement Booklet; obtains
photographer, approves photographs, prints and binds booklets.
Coordinates food for entire work force during inclement weather; secures housing for out-of-town workers.
Maintains and tracks costs for large city contracts.
Pays Public Service bills; maintains contracts and pays bills for large accounts in all divisions of Public Services.
Assists the Assistant Director of Public Services with preparation of budget and capital
improvements; tracks and sends out lot leases for Hazardous Mitigation Lots.
Plans and coordinates special events such as the Buckhorn Reservoir Grand Opening,
Neighborhood Meetings or City receptions.
Oversees and approves contracted outside services; assists purchasing agent in the qualifying of vendors; prepares and approves purchase orders, requisitions, and travel expenditure reports.
Attends meetings and takes minutes.
Works extended hours during inclement weather and emergencies.
Coordinates Public Services Records Management Program per Municipal Retention and Disposition Schedule.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office practices and procedures.
Knowledge of the operations and functions of city departments.
Knowledge of city and department policies and procedures.
Knowledge of correct grammar and usage.
Skill in planning and organizing work independently.
Skill in performing multiple duties simultaneously.
Skill in operating a computer, typewriter, calculator, copier, and facsimile machine.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy City Manager – Operations and Public Services assigns work in terms of general instructions. Completed work is spot-checked for accuracy, compliance with procedures, and the nature and propriety of final results.

GUIDELINES: Guidelines include city and department policies and procedures, grant and loan guidelines, and city codes and ordinances. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related administrative and secretarial duties.

SCOPE AND EFFECT: The purpose of this position is to provide administrative and secretarial support to the Deputy City Manager. Successful performance in this position facilitates department operations, and affects the image of the city.

PERSONAL CONTACTS: Contacts are typically with department heads, co-workers, other city employees, elected officials, government and private agency representatives, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Office Assistant (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Facilities Cleaning Crew Leader
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position is responsible for assisting and supervising the cleaning the facilities of the City of Wilson described daily, weekly and/or monthly developed by Facility Service Manager in accordance with the standards of cleanliness and safety described by government and agency standards.

This position will work Monday through Friday with periodic weekend work required.
MAJOR DUTIES:
Assists with regularly cleaning offices, restrooms, entry ways, kitchens, meeting rooms and outside areas.
Assists with vacuuming and cleaning carpets as needed.
Assists with the cleaning and maintenance of all entry matting daily.
Assists with the cleaning of all baseboards, vents, grills, walls, furniture and windows as needed.
Assists with replinshing supplies in all restrooms.
Assists with emptying the trash and recycle bins.
Sets up meeting areas as requested.
Maintains custodial closets in a neat and orderly fashion.
Assists with striping, buffing and waxing floors as needed.
Supervises the work of personnel
Assists and schedules and assigns personnel and equipment to Crew Leaders and assigns them to particular jobs;
Discusses job requirements and expectations with employees;
Inspects work to ensure compliance with instructions, plans and work orders.
Receives requests for follow-up work or special projects and ensures that work is carried out;
Trains and instructs subordinates in proper job operations and procedures;
Maintains records and prepares reports of work accomplished and materials and equipment used;
Enforces all safety rules and regulations;
Performs or assist in performing more difficult tasks;
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Considerable knowledge of housekeeping program, especially cleaning procedures and products used.
Ability to plan and schedule work loads and special requests.
Ability to supervise and manage a small division.
Ability to operate chemical dispensing units.
Skilled in measuring chemicals that are not provided in dispenser form.
Ability to understand how to read MSDS sheets.
Skilled in properly labeling chemicals.
Knowledge of city ordinances, policies, and procedures.
Knowledge of relevant state and federal laws and regulations.
Knowledge of department policies and safety rules and state guidelines.
Ability to read and comprehend simple instructions, short correspondence and memos.
Skill in the operation of cleaning equipment used.

SUPERVISORY CONTROLS: The Facility Services Manager assigns work in terms of general instructions. The Manager spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the application of housekeeping and maintaining facilities.

SCOPE AND EFFECT: The purpose of this position is to perform and supervise housekeeping duties.

PERSONAL CONTACTS: Contacts are typically with co-workers.

PURPOSE OF CONTACTS: Contacts are typically to assist with co-workers requests and general day to day interaction.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, and must be able to use equipment such as ladders.

WORK ENVIRONMENT: The work is typically performed indoors and outdoors, where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: (4) Facilities Cleaning Technicians and (1) Facilities Cleaning Technician-Temporary Part-time.

MINIMUM QUALIFICATIONS:
High School or General Education Development diploma required along with six years’ experience in housekeeping work; two of which in a supervisory capacity; or an equivalent combination of education and experience.
Must have completed a Bloodborne Pathogens course showing documentation of completion and meet all requirements set forth by OSHA for handling Hazardous Materials.
A valid Driver’s License is required.

Facilities Cleaning Technician I
Pay Range: $25,060.16 – $39,039.86 (7)

JOB SUMMARY: This position is responsible for cleaning the facilities of the City of Wilson described daily, weekly and/or monthly developed by Facilities Cleaning Crew Leader in accordance with the standards of cleanliness and safety described by government and agency standards.

This position will work Monday through Friday with periodic weekend work required.
MAJOR DUTIES:
Regularly cleans offices, restrooms, entry ways, kitchens, meeting rooms and outside areas.
Vacuum and clean carpets as needed.
Clean and maintain all entry matting daily.
Clean baseboards, vents, grills, walls, furniture and windows as needed.
Replenish supplies in all restrooms.
Empty trash and recycle bins.
Set up meeting areas as requested.
Maintain custodial closets in a neat and orderly fashion.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of housekeeping procedures.
Knowledge of city ordinances, policies, and procedures.
Knowledge of relevant state and federal laws and regulations.
Knowledge of department policies and safety rules and state guidelines.
Ability to read and comprehend simple instructions, short correspondence and memos.
Skill in the operation of cleaning equipment used.

SUPERVISORY CONTROLS: The Facilities Cleaning Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the application of housekeeping and maintaining facilities.

SCOPE AND EFFECT: The purpose of this position is to perform housekeeping duties.

PERSONAL CONTACTS: Contacts are typically with co-workers.

PURPOSE OF CONTACTS: Contacts are typically to assist with co-workers requests and general day to day interaction.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, and must be able to use equipment such as ladders.

WORK ENVIRONMENT: The work is typically performed indoors and outdoors, where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
High School or General Education Development diploma required along with two years experience in housekeeping work.
A valid Driver’s License is required.
Employees within this position must obtain their OSHA Requirements for Hazardous Waste within one year from date of hire.

Facilities Cleaning Technician I – TP
Pay Range: $25,060.16 – $39,039.86 (7)

JOB SUMMARY: This position is responsible for cleaning the facilities of the City of Wilson described daily, weekly and/or monthly developed by Facilities Cleaning Crew Leader in accordance with the standards of cleanliness and safety described by government and agency standards.

This position will work Monday through Friday with periodic weekend work required.
MAJOR DUTIES:
Regularly cleans offices, restrooms, entry ways, kitchens, meeting rooms and outside areas.
Vacuum and clean carpets as needed.
Clean and maintain all entry matting daily.
Clean baseboards, vents, grills, walls, furniture and windows as needed.
Replenish supplies in all restrooms.
Empty trash and recycle bins.
Set up meeting areas as requested.
Maintain custodial closets in a neat and orderly fashion.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of housekeeping procedures.
Knowledge of city ordinances, policies, and procedures.
Knowledge of relevant state and federal laws and regulations.
Knowledge of department policies and safety rules and state guidelines.
Ability to read and comprehend simple instructions, short correspondence and memos.
Skill in the operation of cleaning equipment used.

SUPERVISORY CONTROLS: The Facilities Cleaning Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include relevant state and federal laws and regulations, OSHA requirements, city policies and ordinances, and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the application of housekeeping and maintaining facilities.

SCOPE AND EFFECT: The purpose of this position is to perform housekeeping duties.

PERSONAL CONTACTS: Contacts are typically with co-workers.

PURPOSE OF CONTACTS: Contacts are typically to assist with co-workers requests and general day to day interaction.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, and must be able to use equipment such as ladders.

WORK ENVIRONMENT: The work is typically performed indoors and outdoors, where the employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, contagious or infectious diseases, irritating chemicals, and inclement weather. The work requires the use of protective devices such as gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
High School or General Education Development diploma required along with one year experience in housekeeping work.
A valid Driver’s License is required.

Facilities Manager
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for overseeing and managing the maintenance and repair of all city buildings. This position will direct others as will as perform the required job tasks.

MAJOR DUTIES:
Manages day to day operations of the division.
Trains, directs, supervises, evaluates, and disciplines personnel.
Directs the maintenance and repair of heating and air conditioning systems, plumbing systems, doors and locks, and electrical systems; directs roof repairs, painting, and general building maintenance activities.
Survey building problem; coordinates large maintenance projects with contractors.
Develops major building maintenance plans.
Develops and adminsters annual budget.
Splices, repairs and constructs fiber optic facilities as directed by the Manager Broadband Services during emergencies or high work load periods.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of generally accepted accounting practices.
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and repair of municipal buildings and fiber optic outside plant.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the operation of specialized maintenance equipment.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Chief Operating Officer assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local building and fire codes, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties.

SCOPE AND EFFECT: The purpose of this position is to oversee the repair and maintenance of all city buildings and serve as a backup resource for the fiber optic network. Successful performance provides safe and attractive facilities for city personnel, citizens, and visitors as well as helps assure the operation of the fiber optic network as directed by the Manager Broadband Services.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position will serve as a work leader over Trades Specialist (3).

MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with the completion of an associate degree in a course of study related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Facilities Supervisor
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for overseeing the maintenance and repair of all city buildings. This position will direct others as will as perform the required job tasks.

MAJOR DUTIES:
Supervises day to day operations of the division.
Trains, directs, supervises, evaluates, and disciplines personnel.
Directs the maintenance and repair of heating and air conditioning systems, plumbing systems, doors and locks, and electrical systems; directs roof repairs, painting, and general building maintenance activities.
Survey building problems.
Coordinates with Facility Services Manager in the development of major building maintenance plans.
Splices, repairs and constructs fiber optic facilities as directed by the Manager Broadband Services during emergencies or high work load periods.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of generally accepted accounting practices.
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and repair of municipal buildings and fiber optic outside plant.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the operation of specialized maintenance equipment.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Facility Services Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local building and fire codes, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties.

SCOPE AND EFFECT: The purpose of this position is to oversee the repair and maintenance of all city buildings and serve as a backup resource for the fiber optic network. Successful performance provides safe and attractive facilities for city personnel, citizens, and visitors as well as helps assure the operation of the fiber optic network as directed by the Manager Broadband Services.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position will serve as a work leader over Trades Specialist (3).

MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with the completion of an associate degree in a course of study related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Facility Services Technician
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair and maintenance of city buildings.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding HVAC, plumbing, electrical, structural, locks, automatic gates, and overhead doors; supervises and participates in repair and maintenance duties.
Develops work schedules for building maintenance; prioritizes work duties; provides detailed description of location and nature of work to assigned personnel.
Maintains inventory and purchases building maintenance supplies.
Assists with the development of the annual budget.
Develops troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of HVAC equipment.
Knowledge of plumbing and electrical standards, materials, techniques, and equipment.
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and repair of municipal buildings.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance equipment.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Facility Services Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local building, plumbing, electrical, and HVAC codes, and relevant city, state, and federal laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. The amount of equipment to be maintained contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the repair and maintenance of city buildings as well as provide assistance in maintenance. Successful performance results in a safe and attractive environment for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, a warehouse or stockroom, or outdoors, occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

This position works a schedule of Monday through Friday, and may be required to work nights and weekends. This position will serve a rotational call for emergency response.

Facility Services Technician (Temporary)
Pay Range: $19,576.96 – $30,540.06 (2)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair and maintenance of city buildings. This position will also perform fiber optic cable splicing and other OSP functions as directed by the Facility Supervisor.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding HVAC, plumbing, electrical, structural, locks, automatic gates, and overhead doors; supervises and participates in repair and maintenance duties.
Develops work schedules for building maintenance; prioritizes work duties; provides detailed description of location and nature of work to assigned personnel.
Maintains inventory and purchases building maintenance supplies.
Assists with the development of the annual budget.
Develops troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Fusion Splices fiber optic cable, mounts splice closures and optical network termination (ONT’s) and performs other outside plant (OSP) functions.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of HVAC equipment.
Knowledge of plumbing and electrical standards, materials, techniques, and equipment.
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and repair of municipal buildings.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance equipment.
Skill in fusion splicing using specialized equipment. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Facility Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local building, plumbing, electrical, and HVAC codes, and relevant city, state, and federal laws, and regulations. Understands fiber optic construction procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. The amount of equipment to be maintained contributes to the complexity of the work. Fiber optic construction and splicing can be complex and skills should be kept up to date.

SCOPE AND EFFECT: The purpose of this position is to perform supervisory and specialized technical duties in the repair and maintenance of city buildings as well as provide assistance in maintenance, repair and installation of the city’s fiber optic network as work load dictates. Successful performance results in a safe and attractive environment for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, a warehouse or stockroom, or outdoors, occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Fiber Optic Field Technician
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city’s fiber optic network. This position will also perform general duties related to the cabling of the city’s buildings as required to support Greenlight’s inside plant and ITS functions. This position reports to the Outside Plant Operations Supervisor.
MAJOR DUTIES:

Responds to emergency and non-emergency repair calls regarding all aspects of the city’s OSP fiber optic network.

Performs construction, splicing, and distribution changes of the OSP fiber optic cables.

Performs tests on the OSP network to trouble shoot problems. Makes necessary repairs on the OSP facilities once problem is identified.

Assures network is functioning properly before leaving customer site.

Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered.

Attends safety and OSHA compliance meetings; attends training sessions as required.

Fusion Splices fiber optic drop, mounts splice closures and ONT’s, installs routers, Wi-Fi equipment, set top boxes, ATA’s and other devices in customer’s homes and businesses as necessary to provide all services, current and future, Greenlight may offer.

Installs cabling, (fiber, COAX, CAT5), and other data / communications cables as required by the service / trouble ticket orders or as assigned by the supervisor.

Provides customer education on all services and equipment that Greenlight offers during the time of installation or during service calls.

Performs other OSP functions as directed by the OSP Operations Supervisor.

Performs other related duties as assigned.

This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.
KNOWLEDGE REQUIRED BY THE POSITION:

Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.

Knowledge of PON networks and fiber optic transmission.

Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.

Skill in the operation of specialized maintenance, test and fusion splicing equipment.

Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.

Skill in oral and written communication.

Skill in working with the public, both at customer’s homes and in large corporate settings.

Skill in reading and interpreting engineering drawings for fiber optic networks.
SUPERVISORY CONTROLS: The OSP Operations Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related technical duties and is considered complex. Fiber optic construction and splicing can be complex and skills should be kept up to date. This position is considered an entry level position.
SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city’s fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.
PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities. Hand digging to install or repair buried cables or replace vaults will be required.
WORK ENVIRONMENT: The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, irritating chemicals or other substances. Installation of the network services will require working from heights, both ladders and bucket trucks, and in confined spaces such as in crawl spaces under homes, businesses as well as attic spaces or small equipment rooms / closets. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated

Ability to work comfortably and effectively with the public is a must.

Minimum Requirements for Job Level:

Must be able to perform the highlighted requirements plus 2 additional from the list below –

1. Correctly install COAX fittings on COAX cable.

2. Correctly mount ONT, power supply, SWRD, NID, audit box and any other equipment necessary to provide basic Greenlight services.

3. Correctly install RJ45 plugs on CAT5 cable

4. Correctly install CAT5 outlet

5. Correctly connect Greenlight video services to TV using COAX, HDMI cables, RCA cables, etc.

6. Correctly install all set top boxes offered by Greenlight

7. Correctly fusion splice fiber drop and tray in NAP and ONT

8. Pull fiber cable and drop in conduits and install locatable mule tape

9. Use locator and be able to locate fiber cable and drop

10. Safely pull power meters and correctly install meter collar

11. Correctly set up, prep and splice fiber cables up to 144 fibers without assistance

12. Correctly set, prep and splice fiber cables over 144 fibers without assistance

13. Correctly use, record and analyze data from DSAM test unit

14. Correctly use, record and analyze data from OTDR test unit

15. Correctly use light source, light meter, POTS test equipment and other general test units

16. Ability to read and understand OSP engineering prints

17. Skilled in operating small directional drill

18. Skilled in operating backhoe

19. Skilled in operating mole (missile) bore

20. Skilled in operating bucket truck and other line equipment

21. Skilled in trouble shooting video, data and voice problems as they relate to OSP

22. Correctly install Adtran units, demark blocks and necessary cabling in commercial customer locations

23. Skilled and certified to climb poles, any height

24. Correctly set up customer’s email accounts

25. Correctly install cabling in residential customer’s home including wall fish and new outlet installation

26. Move and set up PC’s, monitors and desk phones

27. Correctly install patch panels, any size, both rack and wall mount

Fiber Optic Field Technician II
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city’s fiber optic network. This position will also perform duties related to the maintenance of the city’s buildings as required to support the Facility Services Department.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding all aspects of the city’s OSP fiber optic network.
Performs construction, splicing, distribution changes of the OSP fiber optic cables and installs ONT units at customer’s homes and places of business.
Performs tests on the OSP network at the residence or business to troubleshoot problems.
Makes necessary repairs on the OSP facilities at the residence or business once problem is identified.
Assures network is functioning properly before leaving customer site.

Attends safety and OSHA compliance meetings; attends training sessions as required.
Fusion Splices fiber optic cable, mounts splice closures and ONT’s and performs other OSP functions as directed by the OSP Operations Supervisor.
Performs other related duties as assigned.
Serves as a backup to the Facility Services Technicians as work load demands.
This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
Knowledge of PON networks and fiber optic transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance, test and fusion splicing equipment.
Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
Skill in oral and written communication.
Skill in working with the public, both at customer’s homes and in large corporate settings.
Skill in operating bucket trucks
Must pass basic technician installation exam.
Must be able to work safely from heights.

Ability to work comfortably and effectively with the public is a must.

SUPERVISORY CONTROLS: This position reports to the OSP Operations Supervisor and / or the OSP Cable Supervisor depending on the work being performed. The OSP Operations Supervisor and / or OSP Cable Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties and is considered complex. Fiber optic construction and splicing can be complex and skills should be kept up to date.

SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city’s fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities.

WORK ENVIRONMENT: The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with a minimum of 2 years’ experience as a Fiber Optic Field Technician I and successfully demonstrating the advanced skill levels required by the Fiber Optic Field Technician II position.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Fiber Optic Field Technician III
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city’s fiber optic network. This position will also perform duties related to the maintenance of the city’s buildings as required to support the Facility Services Department.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding all aspects of the city’s OSP fiber optic network.
Performs construction, splicing, distribution changes of the OSP fiber optic cables and installs ONT units at customer’s homes and places of business.
Performs tests on the OSP network to troubleshoot problems.
Makes necessary repairs on the OSP facilities once problem is identified.
Assures network is functioning properly before leaving customer site.
Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered.
Coordinates work with contractors as directed by the OSP Engineer.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Fusion Splices fiber optic cable, mounts splice closures and ONT’s and performs other OSP functions as directed by the OSP Operations Supervisor.
Performs other related duties as assigned.
Serves as a backup to the Facility Services Technicians as work load demands.
This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
Knowledge of PON networks and fiber optic transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance, test and fusion splicing equipment.
Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
Skill in oral and written communication.
Skill in working with the public, both at customer’s homes and in large corporate settings.
Skill in reading and interpreting engineering drawings for fiber optic networks.
Skill in operating Bucket trucks, directional drills and backhoe.
Must pass technician installation exam.
Must have CDL license.
Must be able to work independently with little supervision.
Have basic knowledge of high and low voltage electrical lines and the ability to work safely around them.
Must be able to work safely from heights, either on a ladder or by climbing a pole using hooks.

Ability to work comfortably and effectively with the public is a must.

SUPERVISORY CONTROLS: This position reports to the OSP Operations Supervisor and / or the OSP Cable Supervisor depending on the work being performed. The OSP Operations Supervisor and / or OSP Cable Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties and is considered complex. Fiber optic construction and splicing can be complex and skills should be kept up to date.

SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city’s fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities.

WORK ENVIRONMENT: The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with a minimum of 2 years’ experience as a Fiber Optic Field Technician II and successfully demonstrating the advanced skill levels required by the Fiber Optic Field Technician III position.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Fiber Optic Field Technician IV
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city’s fiber optic network.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding all aspects of the city’s OSP fiber optic network.
Performs construction, splicing, distribution changes of the OSP fiber optic cables and installs ONT units at customer’s homes and places of business.
Performs complex tests on the OSP network to troubleshoot problems with little supervision.
Makes necessary repairs on the OSP facilities once problem is identified.
Assures network is functioning properly before leaving customer site.
Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered.
Coordinates work with contractors as directed by the OSP Operations Supervisor.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Fusion Splices fiber optic cable, mounts splice closures and ONT’s and performs other OSP functions as directed by the OSP Operations Supervisor.
Performs other related duties as assigned.
This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
Knowledge of PON networks and fiber optic transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance, test and fusion splicing equipment.
Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
Skill in oral and written communication.
Skill in working with the public, both at customer’s homes and in large corporate settings.
Skill in reading and interpreting engineering drawings for fiber optic networks.

Skill in operating Bucket trucks, directional drills and backhoe.

Must pass technician installation exam and be able to complete complex residential and commercial installations with little supervision.

Knowledge of and ability to install and trouble shoot all services offered by Greenlight.

Must have CDL license.

Must be able to work independently with little supervision.

Have basic knowledge of high and low voltage electrical lines and the ability to work safely around them.

Must be able to work safely from heights, either on a ladder or by climbing a pole using hooks.

Ability to work comfortably and effectively with the public is a must.

SUPERVISORY CONTROLS: This position reports to the OSP Operations Supervisor and / or the OSP Cable Supervisor depending on the work being performed. The OSP Operations Supervisor and / or OSP Cable Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties and is considered complex. Fiber optic construction, installation and splicing can be complex and skills should be kept up to date.

SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction, installation and splicing of the city’s fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities.

WORK ENVIRONMENT: The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals and required to crawl under residences or crawl spaces in commercial buildings. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with a minimum of 2 years’ experience as a Fiber Optic Field Technician III and successfully demonstrating the advanced skill levels required by the Fiber Optic Field Technician IV position.
Possession of or ability to readily obtain a valid driver’s CDL license issued by the State of North Carolina for the type of vehicle or equipment operated.

Field Services Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY:
Performs difficult paraprofessional, technical and administrative work supervising the activities of meter technicians and meter readers, overseeing customer account field service work including special projects, and investigating utility revenue losses; does related work as required. Work is performed under the general supervision of the Billing Manager. Supervision is exercised over all personnel. Regular, reliable attendance is an essential function of this position.

MAJOR DUTIES:
Plans, supervises and directs meter technician account field service requests, meter reading activities, and billing data transfer schedules.
Operates as a dispatch for coordination of meter service activities.
Knowledge of the AMR meter system to facilitate meter communications and data collection functionality.
Works with the Customer Service department to ensure timely connection and disconnection of services and the installation and listing of meters.
Reviews, analyzes, develops and modifies procedures, policies and systems for the monitoring of field services activities.
Plans, coordinates, assigns and reviews the work of field staff clerical duties, reviews and investigates service-related identity theft and fraud, performs specialized investigations regarding utility revenue losses.
Directs and participates in gathering information and evidence for use in criminal and/or civil legal proceedings.
Assists Lead Meter Service Technician in recruitment and selection activities; makes recommendations regarding hiring, disciplining and discharging employees.
Assists staff in handling initial customer field work requests as needed to ensure servicing levels are maintained.
Enforces employee safety procedures and coordinates safety training and certifications.
Investigates meter tampering, fraud, damage, vandalism and larceny of utility equipment.
Administers the Medical Alert additional notice program.
Participates in tampering claims and assesses tampering fees.
Participates and assists as needed in customer service and public relations activities.
Works with third party vendors on projects to implement enhanced meter services and maintain relationships once established.
Assists in the division budget preparation, monitors expenditures.
Coordinates the development, integration and continuing improvement of procedures following implementation of the AMI pilot and potential full deployment.
Performs related tasks as required.
SUPERVISORY CONTROLS: The Manager assigns work in terms of general instructions. The manager spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists primarily of related meter services supervisory duties, including basic knowledge of the delivery of electric, gas and water to customers. Uncooperative customers and emergency situations contribute to the complexity of the position. The position additionally requires the ability to understand basic technology terms and processes.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk. Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to lift up to 20 pounds, to sit and work at a keyboard for an extended period of time. The work is typically performed in an office.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a high school diploma, Associate’s degree is preferred.
Experience sufficient to thoroughly understand the technical objectives and functions within the division, usually interpreted to require three or more years of related experience.
Extensive knowledge of City of Wilson Customer Information System software and meter service policies and procedures.
Reasoning ability associated with this classification with ability to apply logical thinking to work tasks and practical situations and requests made by Billing Manager; good judgment is important.
Ability to use arithmetic to work with energy consumption data and other job functions.
Ability to read and comprehend manuals, instructions, directions, report information, records and various other documents relating to this position.
Possession of, or ability to, readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Skill in the training of personnel and working in a team environment.
Knowledge of departmental and city policies and procedures.
Interpersonal communication skills.

Financial Analyst
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY:
Performs complex budgeting and financial duties in support of the City’s Finance Department. Duties include: providing professional assistance in planning, developing, presenting and administration of the annual budget for all funds, capital improvement, and cost center budgets; assists with revenue and budget projections.

MAJOR DUTIES:
Assists in analysis and preparation of annual budget.
Assists in preparation of annual capital improvement plan.
Proposes budget amendments/ formats/ prepares journal entries.
Monitors progress of departmental budgets.
Provides finance related technical assistance to departments.
Assists with bank reconciliation process.
Assists with various yearend accounting duties as requested.
Coordinates, monitors, timelines set, and assists with annual CAFR prep.
Provides back-up to Finance Staff.
Performs other related duties as required.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of:
Thorough knowledge or possession of skills related to principles and practices of municipal budget preparation including preparation of budget ordinances and amendments;
Knowledge of proprietary and governmental fund accounting;
Knowledge of economic trend forecasting and analysis techniques;
Knowledge and skills related to computerized budgeting and data information systems (Excel and Access);
Possess strong analytical skills/ advance principles and procedures of financial reporting;
Ability to:
Effectively analyze financial information;
Plan, prepare and administer a budget cycle;
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement
recommendations in support of goals;
Understand, and apply laws, regulations, policies and professional practices governing the City’s financial practices and procedures;
Meet deadlines;
Attend off-site meetings as needed;
Maintain accurate records and document actions taken;
Communicate clearly and concisely, both orally and in writing;
Establish and maintain effective professional working relationships with the public, superiors, and peers;
Be a team oriented worker;
Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

MINIMUM QUALIFICATIONS:
Possession of a Bachelors Degree in accounting, economics, finance, business or other related field, and three (3) years of progressively responsible experience with public agency financial and/or budgetary systems.
Possession of a valid Drivers License.

Financial Analyst
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position performs complex professional work in support of the city’s financial functions. An incumbent in this position may be designated as Senior Financial Analyst.

MAJOR DUTIES:
Coordinates, prepares, analyzes, and prints annual financial statements for the city.
Prepares and analyzes interim financial statements to department and city management; prepares quarterly narrative and graphical explanation of the city’s financial position.
Maintains and coordinates the set up of a trends monitoring system for the city; designs and develops spreadsheets for data collection and analysis; establishes methods and procedures for data accumulation.
Recommends and assists in the implementation of division goals and objectives; establishes methods for providing financial information services; implements policies and procedures.
Coordinates year end adjustment entry process by accounting staff; prepares complex year end journal entries and calculations; assists external auditors in annual audit; reviews accuracy and completeness of general ledger accounts and entries; prepares year end trial balance document for reference.
Coordinates and prepares reports required by federal and state agencies.
Prepares division budget; assists budget office in the preparation of the annual budget.
Maintains fund and account structure; coordinates maintenance to general ledger accounting and subsidiary ledger accounting system; establishes new funds and accounts as needed; sets up new year general ledger accounts.
Designs and conducts internal audits of programs and internal controls of procedures.
Trains and advises accounting staff, Budget Analyst and operating departments on use of financial software, procedures and policies.
Maintains professional and technical knowledge by attending conferences, educational workshops, and seminars.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of public finance, budgeting, and accounting.
Knowledge of the principles and practices of computerized financial information management.
Knowledge of economic trend forecasting and analysis techniques.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in utilizing financial computer software programs.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Accounting Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include GAAP and GASB standards, The North Carolina Budget and Fiscal Control Act, relevant federal and state laws and city ordinances, and city and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical accounting duties. The need to follow strict guidelines contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform financial analysis functions in support of the city. Successful performance helps ensure the sound financial position of the city government, and provision of city services at reasonable tax rates.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, department heads, external auditors, representatives of federal, state and local agencies, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Financial and Budget Coordinator
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position provides administrative support to the Director of Finance.
MAJOR DUTIES:
Coordinates the preparation of the annual budgets: initiates, assembles, and distributes instructions, manuals, and forms for department personnel to utilize during budgeting process; assists in collecting, compiling, documenting, and analyzing revenue and expenditure data, conducts financial research and budget-related special assignments;
Participates in budget planning, processes output of spreadsheets, narratives and graphs for budget document;
Prepares and assembles appropriations requests, prepares miscellaneous formal reports for state and federal government agencies;
Reviews Bond Ledger and schedules debt service payments and reporting to the Local Government Commission;
Prepares payments for sinking fund and reconciles;
Arranges, participates in, and implements conferences and committee meetings, Leads the departmental customer service initiative Communication Team and the monthly departmental newsletter;
Coordinates regular events related to customer service initiative related to team and morale building;
Prepares ordinances and resolutions for the City Council regarding expenditures, encumbrances, rates, budget, assessments, taxes, and other financial related activities; prepares agenda sheets with explanation for all items submitted to City Council;
Provides administrative support to the Director of Finance; monitors and maintains flow of information to the Director of Finance, serves as liaison with other departments and the general public;
Obtains daily bank balances and generates reports; assists in the collection and entry of investment information;
Contacts agencies to make purchases as instructed by Director of Finance; transfers requested monies to appropriate accounts, generates bank analysis reports based on monthly average of bank statement services;
Assists in the collection of data for preparation of Bond Issues and coordinates data collection for Bond Rating Agency Surveillances;
Maintains audit contract, secures signatures and files with LGC, assists in the preparation of audit confirmations and supporting information for year-end financial statements; drafts financial, statistical, narrative, and other reports as requested;
Prepares and authorizes daily incoming invoices for prompt payment; initializes paperwork and authorizes purchases;

Maintains the petty cash fund; disburses funds and reconciles account;
Develops, coordinates, and maintains record keeping and filing systems including automated systems;
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an associate degree education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Knowledge of personal computers, including various software packages such as Word, Excel, Access, graphic applications, investment applications, and budgeting software.
Knowledge of modern office practices and procedures.
Knowledge of government accounting procedures.
Knowledge of budget preparation and management procedures.
Knowledge of relevant federal and state laws, city ordinances, and department policies and procedures.
Skill in utilizing financial computer software programs.
Skill in operating office equipment such as a computer and calculator.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Director of Financial Information Services assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city budgeting, purchasing, and personnel policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related administrative duties. The need for accuracy contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to provide administrative support to the department. Successful performance helps ensure the effective and efficient operation of the department.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, department heads, bankers, external auditors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects and must use tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Fire Battalion Commander
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for directing and supervising an assigned shift of personnel in fire and rescue operations. An incumbent in this position may be designated as Battalion Commander, Special Operations.

MAJOR DUTIES:
Assumes command and control and fire scenes; supervises the work of extinguishing fires; supervises the response to emergency medical incidents, natural disasters, and hazardous materials scenes. Performs, supervises and/or coordinates fire origin investigations.
Coordinates placement of personnel and apparatus to assure constant coverage of the city.
Supervises assigned personnel in the fire prevention and fire investigation activities.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Reports maintenance needs of apparatus; coordinates repair and replacement.
Maintains, develops, and submits appropriate records and reports regarding administrative, supervisory and technical requirements.
Coordinates and assists with educational programs and services.
Coordinates, schedules, and assists with pre-incident surveys, hydrant maintenance programs, and industrial fire inspections.
May be appointed to Special Operations; coordinates and supervises the Hazardous Incident Team; responds to disaster situations; develops and conducts training programs; organizes and conducts inter-departmental disaster preparedness exercises; prepares the annual hazardous materials and technical rescue budget.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the boundaries and geography of the city.
Skill in operating computers and other office equipment.
Skill in the provisions of basic life support techniques.
Skill in operating emergency vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy Chief assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the prevention and suppression of fires. The necessity of supervising and participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise a shift of assigned personnel in fire and rescue operations. Successful performance contributes to the safety of lives and property.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, elected officials, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee
frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at on-site fire and emergency scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over company officers.

MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE: Five (5) years experience + 1 year as Company Officer (Lieutenant or Captain) + BS or BA (4 year) in Fire Science or related field.
SPECIAL REQUIREMENTS:
Certified as North Carolina Level II Fire Inspector within one year of appointment, or as courses are offered and NC Department of Insurance allows examinations;
Certified as North Carolina Fire Instructor Level II;
Possession of a valid North Carolina Class B drivers’ license;
Possession of the highest level of Firefighter Certification offered by the State of North Carolina;
Possession of a current Medical Responder or EMT certification;
Possession of Hazardous Material (OSHA) Technician Level Certification;
Actively pursue enrollment and completion of NFA Executive Fire Officer Program (EFOP).
BATTALION COMMANDER – SPECIAL OPERATIONS
Possession of NC Hazardous Material Technician Level Certification;

Fire Captain
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY: This position is responsible for directing and supervising an assigned company of personnel in fire and rescue operations.

MAJOR DUTIES:
Directs the activities of a fire company in daily activities.
Directs the response to fire, EMS, and special response calls.
Performs fire inspections, structure surveys, and fire origin investigations.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Maintains records regarding administrative, supervisory, and technical requirements.
Performs fire and life safety educational programs and services for the community.
Prepares and submits budgetary requests.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the boundaries and geography of the city.
Skill in operating computers and other office equipment.
Skill in the provisions of basic life support techniques.
Skill in operating emergency vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Battalion Commander assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the prevention and suppression of fires. The necessity of supervising and participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise a company of assigned personnel in fire and rescue operations, daily activities, and duties in coordination with other stations. Successful performance contributes to the safety of lives and property.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, elected officials, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at fire and emergency scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Lieutenants, Firefighter Engineers, and Firefighters.

MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE: Possession of an Associate of Applied Science or Associate of Applied Arts in Fire Science or related field + 4 years experience; or 2 years experience + Bachelor of Science or Bachelor of Arts Degree (4 years). Completion of WF/RS Officer Development Program.
SPECIAL REQUIREMENTS:
Certified as North Carolina Level I Fire Inspector;
Satisfactory completion of F.I.R.E.S. Fire Inspection training program;
Certified as North Carolina Fire Instructor Level II;
Possession of a valid North Carolina Class B drivers’ license;
Possession of the highest level of Firefighter Certification offered by the State of North Carolina;
Possession of a current Medical Responder Certification (employment prior to 12/8/1999);
Possession of a current EMT Certification within 1 year or as classes are offered (employment 12/8/1999 and after);
Possession of NC Hazardous Material Technician Level Certification within 1 year or as classes are offered;
Obtain officer development program courses required by WF/RS.

Fire Chief
Pay Range: $95,076.38 – $148,319.16 (26)

JOB SUMMARY: This position is responsible for the management and oversight of all department operations.

MAJOR DUTIES:
Directs and supervises all department personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops long and short term plans.
Develops the annual operating and capital budgets for review by the City Manager and Budget Team; oversees the administration of the budget; oversees capital improvement program.
Represents the department and city government at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Oversees the maintenance of all department records.
Formulates and implements policies, procedures, and directives.
Ensures appropriate specification development and evaluates bid submittals for equipment and apparatus purchases.
Evaluates software and hardware requests from personnel and system needs in relation to the department’s fire information management system.
Formulates officer candidate training and officer development program.
Oversees recruitment of qualified candidates; establishes appropriate testing programs and criteria for applicants; establishes procedures and guidelines for training of eligible candidates.
Responds to all types of major emergencies caused by fires, floods, hurricanes, tornados, riots,hazardous materials, and emergency medical incidents; oversees incident response.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the boundaries and geography of the city.
Knowledge of the capabilities and uses of computers.
Knowledge of the capabilities and uses of emergency vehicles and equipment.
Skill in operating computers.
Skill in operating emergency vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, mutual aid agreements, state building and fire code, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and technical duties. The necessity of supervising and participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to manage the operations of the fire and rescue department. Successful performance helps ensure the effective operation of the department and the prevention and control of fire and other emergency situations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, elected officials, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at emergency scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work may require the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Deputy Chief (2), GIS Technician (1), and Administrative Assistant (2).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Ability to meet current requirements set forth by the National Fire Protection Association and the North Carolina Fire and Rescue Commission.

Fire Deputy Chief
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position is responsible for assisting in the management and oversight of all department operations. An incumbent in this position may be assigned to operations, administration, training or logistics.

MAJOR DUTIES:
Develops, coordinates, and manages the implementation of department programs; monitors programs for improvement and efficiency; develops standard operating procedures and department policies.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops long and short term plans.
Assists in the development of the annual operating and capital budgets; assists in the administration of the budget; assists in the oversight of the capital improvement program.
Represents the department and city government at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Serves as the Network System Administrator and Fire Records Information Management Coordinator.
Ensures appropriate specification development and evaluates bid submittals for equipment purchases.
Evaluates software and hardware requests from personnel and system needs in relation to the department’s fire information management system.
Oversees recruitment of qualified candidates; establishes appropriate testing programs and criteria for applicants; establishes procedures and guidelines for eligible candidates.
Establishes, directs, and oversees training programs for new hires and all other personnel; maintains training records for the purpose of accreditation.
Supervises and coordinates all fire prevention programs.
Responds to all types of major emergencies caused by fires, floods, hurricanes, tornados, riots, hazardous materials, and emergency medical incidents; oversees incident response. Performs, supervises and/or coordinates fire origin investigations. Serves as the department head in the absence of the Fire Chief.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the boundaries and geography of the city.
Knowledge of various training methodologies.
Skill in operating computers.
Skill in operating emergency vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fire Chief assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, mutual aid agreements, state building and fire code, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and technical duties. The necessity of supervising and participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to assist in the management of the fire and rescue department. Successful performance helps ensure the effective operation of the department and the prevention and control of fire and other emergency situations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, elected officials, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at fire scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Fire Marshal (1), Battalion Commander (4), Life Safety Educator (1), and Fire Maintenance Specialist (1).

MINIMUM QUALIFICATIONS:
Education and Experience: Any combination of education and experience equivalent to a Bachelor of Science or Bachelor of Arts Degree in Fire Science Administration or related field +
four (4) years fire service experience (2 must be at the rank of Captain or above); administrative experience in personnel practices, municipal budgeting process, fire suppression and prevention.
Special Requirements:
Possession of a valid North Carolina drivers’ license
Certified as North Carolina Level II Fire Inspector within six months and Level III Fire Inspector within 18 months of this appointment or as courses are offered;
Certified as North Carolina Fire Instructor Level II within 1 year of appointment, or as course are offered;
Possession of Hazardous Materials Operational Level Certification.

Fire Inspector
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for inspecting buildings and structures for compliance with fire and life safety codes.

MAJOR DUTIES:
Inspects all buildings within the city limits for compliance with fire codes.
Assists with mechanical, electrical, and building inspections.
Explains code violations to business owners; advises concerning correction of violations.
Prepares fire inspection reports; maintains hard copy and computerized files.
Reviews all commercial building plans for compliance with the North Carolina Fire Prevention Code.
Issues permits for open burning; issues citations for fire lane parking violations.
Attends Technical Review Committee meetings to discuss site plans with engineers and developers as assigned.
Assists with and participates in the design of evacuation plans for all types of buildings; monitors fire and evacuation drills in institutional and educational buildings.
Installs smoke detectors in qualified homes; install sprinkler systems in Habitat for Humanity Houses.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of fire inspection techniques, principles, and practices.
Knowledge of building, mechanical, and electrical codes.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in operating computers and other office equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fire Marshal assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the inspection of buildings for fire code compliance. The distinct characteristics of each building contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to enforce the state and local fire and life safety code. Successful performance helps prevent fires.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, business owners, engineers, architects, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
FIRE INSPECTOR/FIREFIGHTER
EDUCATION AND EXPERIENCE: Any combination of education and experience equivalent to an Associate of Applied Science Degree in Fire Science Technology or related field including some experience in building and fire code inspections and considerable experience in fire protection services, possession of any diploma or certification equivalent to graduation from high school.
SPECIAL REQUIREMENTS:
Possession of the highest level of Firefighter Certification offered by the State of North Carolina;
Certified as North Carolina Level II Fire Inspector within six months and Level III Fire Inspector within 18 months of this appointment or as course are offered and NC Department of Insurance allows examinations;
Schedule may require some nights and weekends to meet job requirements;
Possession of a valid North Carolina drivers’ license;
Possession of a current CPR Certification;
FIRE INSPECTOR/CIVILIAN
EDUCATION AND EXPERIENCE: Any combination of education and experience equivalent to an Associate of Applied Science Degree in Fire Science Technology or related field including some experience in building and fire code inspections and considerable experience in fire protection services, possession of any diploma or certification equivalent to graduation from high school.
SPECIAL REQUIREMENTS:
Certified as North Carolina Level II Fire Inspector within six months and Level III Fire Inspector within 18 months of this appointment or as course are offered and NC Department of Insurance allows examinations;
Schedule may require some nights and weekends to meet job requirements;
Possession of a valid North Carolina drivers’ license;
Possession of a current CPR Certification;

Fire Lieutenant
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for directing and supervising the activities of a truck company.

MAJOR DUTIES:
Supervises and coordinates the operations of a truck company, including search and rescue, ventilation, forcible entry, provision of elevate master streams, overhaul, salvage, illumination, laddering, and utilities control.
Serves as immediate supervisor to company personnel.
Implements and delivers training classes to company personnel.
Administers fire and safety programs to elementary schools students.
Researches and develops fire and life safety programs.
Prepares and submits all necessary reports.
Performs pre-incident surveys on various buildings and structures.
Supervises daily assignments and work tasks.
Assists in fire investigations.
Assists in the maintenance of apparatus and equipment, fire station, and grounds.
Supervises the testing of hose, hydrants and ladders.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the boundaries and geography of the city.
Skill in operating computers and other office equipment.
Skill in the provisions of basic life support techniques.
Skill in operating emergency vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Captain assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the prevention and suppression of fires. The necessity of supervising and participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise the activities of a truck company. Successful performance contributes to the safety of lives and property.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, elected officials, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at emergency and fire scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Firefighter Engineers and Firefighters.

MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE: Possession of an Associate of Applied Science or Associate of Applied Arts in Fire Science or related field + 2 years experience; or completion of 1 year probationary period + Bachelor of Science or Bachelor of Arts Degree (4 years) in Fire Science or related field. Completion of WF/RS Officer Development Program.
SPECIAL REQUIREMENTS:
Certified North Carolina Level 1 Fire Inspector;
Satisfactory completion of F.I.R.E.S. Fire Inspection training program;
Certified North Carolina State Fire Instructor Level II;
Possession of NC Hazardous Materials Technician Level Certification within one year or as courses are offered;
Possession of a valid North Carolina Class B drivers’ license;
Possession of a current Medical Responder Certification (employment prior to 12/8/1999);
Possession of current EMT Certification within 1 year or as classes are offered (employment 12/8/1999 and after);
Possession of the highest level of Firefighter Certification offered by state of North Carolina;
Obtain officer development courses required by Wilson Fire/Rescue Services

Fire Maintenance Specialist
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs technical and supervisory duties in the repair and maintenance of all Fire and Rescue Department vehicles, equipment, and apparatus.

MAJOR DUTIES:
Performs emergency repairs on fire vehicles, apparatus, and equipment.
Fabricates and modifies older equipment to meet current requirements.
Requisitions repair parts and supplies.
Develops maintenance schedules for emergency response equipment.
Develops and reviews specifications for new fire apparatus.
Maintains, repairs, tests, and operates two cascade survival air systems.
Performs or coordinates testing of ground and aerial ladders.
Establishes and maintains reports on all equipment.
Supervises firefighters in the repair and maintenance of emergency equipment.
Assists in the preparation of the annual budget.
Recommends policy changes to improve reliability of emergency response equipment.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the construction, operation, repair and maintenance of gasoline and diesel engines, hydraulic systems, pneumatic systems, and electrical systems.
Knowledge of the operation, repair and maintenance of fire equipment, vehicles, and apparatus.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of occupational hazards and safety precautions for automotive repair work.
Skill in operating computers and other office equipment.
Skill in the operation, maintenance, fabrication, and repair of fire vehicles, equipment, and apparatus.
Skill in the supervision of personnel.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy Chief assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, manufacturer instructor manuals, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in repair and maintenance of fire equipment. The large volume of equipment to be maintained contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to repair and maintain fire equipment, vehicles, and apparatus. Success in this position ensures the availability of safe and reliable fire and emergency equipment.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, mechanics, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts heavy objects, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in a garage, stockroom, or warehouse. Work is performed in a very noisy place. The employee may be exposed to much dust, dirt, grease, machinery with moving parts, and irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE: Possession of any diploma or certification equivalent to graduation from high school supplemented by technical training courses in fire apparatus, motor vehicle and allied fire equipment repair and maintenance.
SPECIAL REQUIREMENTS:
Maintain certification in the maintenance, repair and testing of departmental self contained breathing apparatus;
Possession of a valid North Carolina Class B drivers’ license;
Maintain a current CPR Certification.

Fire Marshal
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for directing and coordinating the city’s fire code enforcement functions.

MAJOR DUTIES:
Enforces all state and local fire codes, ordinances, and regulations.
Provides technical information concerning fire prevention to personnel and the general public.
Inspects businesses, conducts fire safety presentations, and discusses code requirements with local business officials.
Supervises and participates in the examination of specifications and plans for the construction of buildings and the installation of sprinkler systems, standpipe systems, automatic extinguishing systems, and fire alarm systems.
Attends Technical Review Committee meetings to discuss site plans with engineers and developers.
Attends training programs to increase productivity and to meet recertification requirements.
Prepares and submits required reports.
Assists the Arson Task Force in fire investigations.
Manages and coordinates the collection of hazardous materials and the posting of hazardous materials warning placards.
Recommends changes to policies, regulations and procedures.
Trains, assigns, directs, supervises, evaluates, and disciplines assigned personnel.
Assists in the research and development of the annual budget.
Directs and assists in the issuance of permits for open burning; directs and assists in the issuance of fire lane parking violation citations.
Directs and assists with the installation of sprinkler systems in support of the “Sprinkle Systems for Habitat for Humanity” program.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of fire inspection techniques, principles, and practices.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of emergency medical techniques and procedures.
Skill in operating computers and other office equipment.
Skill in operating emergency vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy Chief assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the enforcement of the fire code.

SCOPE AND EFFECT: The purpose of this position is to enforce the state and local fire code. Successful performance helps prevent fires.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, business owners, engineers, architects, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Fire Inspectors (3) and Deputy Fire Marshal (1).

MINIMUM QUALIFICATIONS:
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of related supervisory experience.
EDUCATION AND EXPERIENCE: Five (5) years of experience as Level III Fire Inspector + BS or BA (4 year) in Fire Science or related field.
SPECIAL REQUIREMENTS:
Certified as North Carolina Level III Inspector within six (6) months of appointment;
Certified firefighter preferred
Possession of valid North Carolina drivers’ license;
Schedule may require some nights and weekends to meet job requirements;
Actively participate and obtain Officer Development Program courses required by WF/RS Completion of the National Fire Academy Executive Fire Officer Program and/or completion of the following National Fire Academy Courses:
Fire Inspections Principles I (R0390)
Fire Inspections Principles II (R0391)
Evaluating Performance-Based Designs (R0108)
Developing and implementing Public Policy (R0670)
Managing Effective Fire Prevention Programs (R0671)

Firefighter
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs technical duties in the suppression of fire and in response to medical emergencies, natural disasters, and other emergency situations.

MAJOR DUTIES:
Responds to fire and emergency calls as a member of an engine, aerial truck, or specialty company.
Performs a variety of firefighting, rescue, and emergency medical duties.
Performs confined space, trench, high angle, vehicle extrication, and water rescue.
Inspects, maintains, and makes minor repairs to apparatus, equipment, and vehicles.
Ensures the cleanliness, serviceability and availability of firefighting and emergency equipment, tools, and supplies related to assigned apparatus.
Assists in fire suppression, rescue, forced entry, ventilation, and salvage.
Performs fire prevention activities; assists with station tours, birthday parties, and fire education programs.
Performs pre-incident surveys and participates in building inspections.
Performs annual maintenance and testing of city fire hydrants and hoses; assists with ladder testing.
Participates in daily physical training.
Prepares and submits reports as required.
Performs daily station and grounds maintenance.
Assists in the training of personnel.
Maintains certifications through continuing education and training.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the principles of hazardous materials containment.
Knowledge of emergency medical techniques.
Knowledge of the boundaries and geography of the city.
Skill in operating computers and other office equipment.
Skill in operating emergency apparatus, vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in the provision of basic life support techniques.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the suppression of fires and in response to other emergency situations. The necessity of participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform fire suppression and rescue operations. Successful performance contributes to the safety of lives and property.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, emergency medical personnel, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at emergency and fire scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and
occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
EDUCATION & EXPERIENCE: Possession of any diploma or certification equivalent to graduation from high school. Experience or training equivalent to completion of Wilson Fire/Rescue Services recruit fire training.
SPECIAL REQUIREMENTS:
Possession of a valid North Carolina drivers’ license (Class “B” within one year of employment);
Possession of current Medical Responder Certification (employment prior to 12/8/1999);
Possession of current EMT Certification within 1 year or as classes are offered (employment 12/8/1999 and after);
Possession of NC Hazardous Materials Technician Level Certification within 1 year or as classes are offered;
Possession of the highest level of Firefighter Certification offered by the State of North Carolina at date of hire or upon completion of WF/RS Recruit Academy.

Firefighter – Engineer
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position operates fire and emergency apparatus, equipment, and vehicles in the suppression of fires.

MAJOR DUTIES:
Operates assigned apparatus, equipment, and vehicles for emergency and non-emergency calls, routine inspections, training drills, and other purposes as necessary.
Inspects, maintains, and makes minor repairs to apparatus, equipment, and vehicles.
Ensures the cleanliness, serviceability and availability of firefighting and emergency equipment, tools, and supplies related to assigned apparatus.
Operates pumps and other equipment at fire scenes.
Provides basic life support to patients on emergency medical calls.
Assists in fire suppression, rescue, forced entry, ventilation, and salvage.
Performs confined space, trench, high angle, vehicle extrication, and water rescue.
Performs fire prevention activities; assists with station tours, birthday parties, and fire education programs.
Performs pre-incident surveys and participates in building inspections.
May serve as acting officer with supervisory and management responsibilities.
Provides hazardous materials response as needed.
Performs annual maintenance and testing of city fire hydrants; assists with ladder testing.
Participates in daily physical training and in daily fire and rescue training.
Prepares and submits reports as required.
Performs daily station and grounds maintenance.
Assists in the training of personnel.
Maintains continuing education hours for various required certifications.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern firefighting techniques and equipment.
Knowledge of laws and regulations relating to the control and prevention of fires.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of the boundaries and geography of the city.
Knowledge of state fire code.
Knowledge of hazardous materials response techniques.
Skill in operating computers and other office equipment.
Skill in operating emergency apparatus, vehicles and equipment.
Skill in the use of radio/communications equipment.
Skill in the provision of basic life support techniques.
Skill in technical rescue techniques.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of related duties in the operation of specialized equipment, vehicles, and apparatus in the suppression of fires. The necessity of participating in work performed in life threatening situations contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to operate fire suppression apparatus and equipment. Successful performance contributes to the safety of lives and property.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, law enforcement personnel, the general public, and fire and rescue personnel from state, local and federal agencies.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at emergency and fire scenes. The employee may be exposed to noise, machinery with moving parts, contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position may be given functional supervision over assigned personnel.

MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE: Possession of any diploma or certification equivalent to graduation from high school + completion of 1 year probationary period with WF/RS.
SPECIAL REQUIREMENTS:
Satisfactory completion of F.I.R.E.S. Fire Inspection training program;
Possession of a valid North Carolina Class B drivers’ license;
Possession of a current Medical Responder Certification (employment prior to 12/8/1999);
Possession of current EMT Certification within 1 year or as classes are offered (employment after 12/8/1999);
Possession of NC Hazardous Materials Technician Level Certification within 1 year or as classes are offered;
Possession of highest level of Firefighter Certification offered by the state of North Carolina;
Successfully complete WF/RS Engineer Certification procedure.

Fleet Maintenance Specialist
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for performing administrative duties in support of the department.

MAJOR DUTIES:
Assists in opening work orders on vehicles and equipment; inputs labor charges on all work orders; verifies parts, labor, and sublet work charges; closes, prints, and files completed work orders.
Assists in answering incoming telephone and two-way radio calls.
Inputs data in the HTE system to obtain purchase orders for parts, sublet work, and vehicle replacement; reviews and processes purchase orders for payment;
Inputs receipt of equipment to HTE;
Completes asset forms for incoming and outgoing equipment; assists the Fleet Manager with sale of surplus equipment;
Sends appropriate documentation to Fixed Asset Officer to obtain license plates for new vehicles.
Completes bi-weekly payroll for department employees.
Assists mechanics with North Carolina safety inspections; completes necessary paperwork.
Purchases inspection stickers and completes quarterly DMV reports; meets with the DMV inspector on surprise audits.
Maintains vehicle and equipment records; distributes monthly reports.
Assists in researching needed repair parts; schedules training classes;
Assists Manager in preparation of the annual budget;
Distributes mail, makes copies, and sends facsimiles;
Assists with year-end inventory; install bar code system.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern office procedures and practices.
Knowledge of the daily operation of a fleet garage.
Skill in the use of basic office equipment.
Skill in the use of personal computers including Excel and Word software programs.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fleet Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city safety policies and procedures, OSHA, EPA, and UST standards and regulations, supervisory instructions, and local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related administrative duties. The difficulty of locating necessary parts contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to provide administrative assistance in support of department operations. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees, vendors, and state regulatory inspectors.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office, stockroom, or garage. The employee may be exposed to much dust, dirt, and grease.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Service and Parts Technician (1) and Automotive Service Aid (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated

Fleet Maintenance Supervisor
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for managing the purchasing, maintenance and repair of the city’s vehicle fleet.

MAJOR DUTIES:
Performs the work of the Fleet Manager in his or her absence.
Supervises Fleet Mechanics in the maintenance of fleet vehicles; schedules, prepares, and assigns work orders to mechanics.
Schedules, supervises and performs preventive maintenance and North Carolina inspections for the entire fleet; schedules the vehicle maintenance for city departments; informs managers and supervisors of out-of-service time for vehicles.
Reports fleet needs to Fleet Manager in a timely manner.
Administers warranty and safety recalls.
Assigns repairs and services to outside vendors as necessary.
Informs parts department of parts needed for repairs and service.
Enforces OSHA and City of Wilson safety standards.
Informs mechanics of the availability of continuing education programs, including community college, trade school, and factory up date classes.
Maintains the cleanliness and order of the garage.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of vehicle maintenance, and repair procedures.
Knowledge of city personnel procedures.
Knowledge of the principle and practices of automotive mechanics.
Knowledge of the equipment, parts, and supplies used in the maintenance and repair of vehicles.
Skill in organizing and coordinating work.
Skill in the use of a computer, typewriter, calculator, copier, facsimile machine, and two-way radio.
Skill in supervising the work of personnel.
Skill in the maintenance and repair of vehicles and equipment.
Skill in the use of portable computer diagnostic equipment.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fleet Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city personnel and safety policies and procedures, OSHA, EPA, and UST standards and regulations, and local, state, and federal laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. Balancing the maintenance need of a large fleet of vehicles against the usage needs of city departments contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise the maintenance and repair of the city’s vehicle fleet. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees, state and federal government inspectors, and vendors.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, motivate personnel, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, with intermittent standing, walking, crouching, bending, or stooping. The employee frequently lifts light, and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, stockroom, or garage. The employee may be exposed to much dust, dirt, grease, and to machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Lead Fleet Mechanic (2), Fleet Mechanic (8), and Preventive Maintenance Specialist (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Fleet Manager
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for managing the purchasing, maintenance and repair of the city’s vehicle fleet.

MAJOR DUTIES:
Manages rolling stock vehicles and equipment for the City of Wilson, including a preventative maintenance program, scheduled and unscheduled maintenance, and a training program.
Trains, assigns, schedules, supervises, and evaluates personnel.
Writes specifications and purchases vehicles and equipment.
Inspects and evaluates vehicles and equipment turned in for replacement.
Manages and reviews reports with Fleet Maintenance Specialist to control parts inventory.
Ensures compliance with OSHA, EPA, and UST standards and regulations.
Monitors and manages maintenance on the fuel dispensing system.
Handles estimates, appraisals and insurance settlements on all city vehicles and equipment.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of vehicle specification, purchase, maintenance, and repair procedures.
Knowledge of city personnel and purchasing procedures.
Knowledge of the principle and practices of automotive mechanics.
Knowledge of the operation of the city’s fuel dispensing system.
Skill in organizing and coordinating work.
Skill in the use of a computer, calculator, copier, facsimile machine, digital camera, and two-way radio.
Skill in supervising the work of personnel.
Skill in the maintenance and repair of vehicles and equipment.
Skill in the use of portable computer diagnostic equipment.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Assistant Public Services Director assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city personnel and purchasing policies and procedures, OSHA, EPA, and UST standards and regulations, and local, state, and federal laws. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied supervisory and management duties. Balancing the maintenance need of a large fleet of vehicles against the usage needs of city departments contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the purchase, maintenance, and repair of the city’s vehicle fleet. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees, state and federal government inspectors, and vendors.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, motivate personnel, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, with intermittent standing, walking, or stooping. The employee climbs ladders.

WORK ENVIRONMENT: The work is typically performed in an office or stockroom. The employee may be exposed to much dust, dirt, grease, and to machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Fleet Maintenance Supervisor (1), Lead Fleet Mechanic (2), Fleet Mechanic (8), Fleet Maintenance Specialist (1), Service and Parts Technician (1), Preventive Maintenance Specialist (1), and Automotive Service Aid (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Fleet Mechanic I
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position is responsible for performing mechanical repair and maintenance duties on city vehicles. An incumbent in this position may be designated as Fleet Mechanic II.

MAJOR DUTIES:
Inspects, diagnoses, and locates malfunctions in mechanical, electrical, air and hydraulic systems on city vehicles and equipment; performs general and skilled mechanical, hydraulic and fabrication work.
Replaces or repairs faulty parts including wheel bearings, clutches, oil seals, shock absorbers, exhaust systems, steering components, hoses, and electrical system.
Operates complex diagnostic equipment and hand and power tools used to repair and maintain city vehicles.
Responds to emergency situations and makes repairs in the field; arranges transport of disabled vehicles to shop.
Performs North Carolina inspections; inspects and replaces emission control devices; completes inspection forms.
Maintains work time and material records.
Performs preventive maintenance on vehicles and equipment.
Cleans and washes motorized equipment as necessary; performs general cleaning and maintenance necessary to keep department tools and equipment in operable condition.
Performs minor cutting and welding repairs on equipment; fabricates brackets, linkages or tools as needed to repair vehicles.
Operates a wrecker to transport out-of-service vehicles.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the methods, tools and equipment used in the maintenance and repair of gasoline and diesel powered equipment.
Knowledge of fuel, braking, hydraulic, electrical, and mechanical systems.
Knowledge of diagnostic equipment, and hand and power tools used in the maintenance and repair of vehicles and equipment.
Skill in the maintenance and repair of vehicles and equipment.
Skill in the use of portable computer diagnostic equipment.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fleet Manager or Fleet Maintenance Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city safety policies and procedures, OSHA, EPA, and UST standards and regulations, repair manuals and vehicle specifications, supervisory instructions, and local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. The complexity of the systems in need of repair contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to maintain and repair city vehicles and equipment. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently standing, walking, crouching, bending, or stooping. The employee frequently lifts light, and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in a stockroom or garage. The employee may be exposed to much dust, dirt, grease, and to machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated

Applicant must possess a valid CDL license; meet DOT physical requirements and forklift operator license.

Fleet Mechanic II
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for performing mechanical repair and maintenance duties on city vehicles. An incumbent in this position may be designated as Fleet Mechanic II.

MAJOR DUTIES:
Inspects, diagnoses, and locates malfunctions in mechanical, electrical, air and hydraulic systems on city vehicles and equipment; performs general and skilled mechanical, hydraulic and fabrication work.
Replaces or repairs faulty parts including wheel bearings, clutches, oil seals, shock absorbers, exhaust systems, steering components, hoses, and electrical system.
Operates complex diagnostic equipment and hand and power tools used to repair and maintain city vehicles.
Responds to emergency situations and makes repairs in the field; arranges transport of disabled vehicles to shop.
Performs North Carolina inspections; inspects and replaces emission control devices; completes inspection forms.
Maintains work time and material records.
Performs preventive maintenance on vehicles and equipment.
Cleans and washes motorized equipment as necessary; performs general cleaning and maintenance necessary to keep department tools and equipment in operable condition.
Performs minor cutting and welding repairs on equipment; fabricates brackets, linkages or tools as needed to repair vehicles.
Operates a wrecker to transport out-of-service vehicles.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the methods, tools and equipment used in the maintenance and repair of gasoline and diesel powered equipment.
Knowledge of fuel, braking, hydraulic, electrical, and mechanical systems.
Knowledge of diagnostic equipment, and hand and power tools used in the maintenance and repair of vehicles and equipment.
Skill in the maintenance and repair of vehicles and equipment.
Skill in the use of portable computer diagnostic equipment.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fleet Manager or Fleet Maintenance Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city safety policies and procedures, OSHA, EPA, and UST standards and regulations, repair manuals and vehicle specifications, supervisory instructions, and local, state, and federal laws. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. The complexity of the systems in need of repair contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to maintain and repair city vehicles and equipment. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently standing, walking, crouching, bending, or stooping. The employee frequently lifts light, and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in a stockroom or garage. The employee may be exposed to much dust, dirt, grease, and to machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Applicant must possess a valid CDL license; meet DOT physical requirements and forklift operator license.

Gas Distribution Manager
Pay Range: Pay Range: $70,694.60 – $110,283.59 (24)

JOB SUMMARY: This position is responsible for managing the natural gas division.

MAJOR DUTIES:
Develops long and short term goals for the city’s gas division; ensures that the gas division operates in compliance with the Department of Transportation’s Office of Pipeline Safety regulations and the regulations of the North Carolina Utility Commission; compiles necessary information for the Municipal Gas Utilities and DOT and RSPA annual reports.
Hires, trains, assigns, directs, supervises, evaluates, and disciplines personnel; verifies and approves the division’s employee payroll.
Prepares and oversees the annual department budget.
Assists in the purchasing of adequate supplies of natural gas; reviews and approves all materials, vendors, and contractors involved with the division’s activities.
Identifies and mitigates gas system problems as they related to leakage, corrosion, gas measurement, and system pressure regulation.
Establishes and maintains relationships with key gas accounts.
Serves as the liaison between the division and fire, police, and other emergency response personnel.
Oversees the engineering and GIS initiatives of the division.
Oversees the gas system of safe operation after regular hours.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the theories, principles, and practices of natural gas utilities operations.
Knowledge of the principles and practices regarding the handling of natural gas emergencies.
Knowledge of local, state, and federal laws and regulations pertaining to gas utilities.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Utilities Director assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the Department of Transportation’s Office of Pipeline Safety regulations, the regulations of the North Carolina Utility Commission, OSHA safety guidelines, and the International Fuel Gas Code. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial duties.

SCOPE AND EFFECT: The purpose of this position is to manage the city’s gas utilities division. Success in this position provides the safe, reliable, and cost-effective delivery of natural gas.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, representatives of utilities suppliers, consultants, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office. Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Gas Engineer (1), Gas Distribution Supervisor (1), Gas Technician III (5), Gas Technician II (4), Gas Engineering Technician (2), and Gas Technician I (7).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Gas Distribution Supervisor
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position is responsible for performing technical and supervisory duties in support of the city’s gas distribution system.

MAJOR DUTIES:
Schedules work projects for service and construction crews.
Assists in the hiring, training, scheduling, and evaluating of personnel; supervises the work of personnel.
Assists in the development of construction designs.
Makes field decisions regarding trouble calls and emergency situations.
Works with the public to correct gas delivery problems.
Remains on-call in case of emergencies.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the gas flow and fluid dynamics.
Knowledge of the principles and practices regarding the handling of natural gas emergencies.
Knowledge the materials and techniques used in the construction, repair, and maintenance of a natural gas delivery system.
Skill in the supervision of personnel.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Distribution Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. Inclement weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise and participate in the construction, repair, and maintenance of the city’s gas distribution system. Success in this position provides for the safe, reliable, and cost-effective delivery of natural gas.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently walking, sitting, stooping, bending, crouching, or standing. The employee occasionally lifts light and heavy objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office or at job sites. The employee may be exposed to much noise, dust, dirt, grease, machinery with moving parts, and to cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Gas Technician III (5), Gas Technician II (3), and Gas Technician I (9).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and A Class A CDL is required within six months of hire.

Gas Engineer III
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position performs and oversees engineering and operational duties for the natural gas system.

MAJOR DUTIES:
Performs technical engineering duties to ensure the safe and efficient operation of the natural gas system.
Oversees engineering and engineering related functions; oversees the safe design and sizing of all system facilities for the division.
Implements the division’s Emergency Response Isolation and Control procedures; designs and operates the Cathodic Protection System; manages and monitors the Leak Detection and Correction Program.
Performs engineering tasks to establish isolation areas and regulator influence areas; monitors cathodic protection; identifies system improvements; develops load studies.
Researches and analyzes engineering data.
Reviews consultant and contractor plans for conflicts on any construction within the city and county limits for conflicts with existing gas facilities, planned facility expansion, and code compliance.
Coordinates with engineering firms, developers, and governmental entities for all gas facility installation or relocation.
Reviews construction plans and associated records to insure quality control and accuracy of information.
Supervises engineering technicians and construction crews to ensure compliance with federal, state, and local regulations.
Monitors gas system for pressure problems using SCADA software and Gas Model.
Prepares and delivers operation plans, after action reviews, safety presentations, and training classes.
Serves as the division GIS database and Quality Control Officer; establishes and maintains city mapping systems and standards.
Serves on the Technical Review, Home Land Security, Hazardous Mitigation, and GIS Strategic Planning committees.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of engineering theory and application.
Knowledge of the theories and practices of Project Management.
Knowledge of basic navigation principles supporting modern Global Positioning System applications and its relationship and input in the Global Information System.
Knowledge of the gas flow and fluid dynamics.
Knowledge of electrical circuits and associated calculations.
Knowledge of load and stress analysis.
Knowledge of the principles and practices regarding the handling of natural gas emergencies.
Knowledge of local, state, and federal laws and regulations pertaining to gas utilities.
Skill in analyzing data and making decisions.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Distribution Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, CFR DOT Part 192, American Petroleum Institute Specification 5L, ASTM and ASME standards, National Fire Protection Association Standards, and the National Electric Code. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial duties. The dynamic and constantly changing nature of the gas system contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical engineering duties to ensure the safety and efficient operation of the gas system. Success in this position provides the safe, reliable, and cost-effective delivery of natural gas.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, representatives of regulatory agencies, consultants, contractors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently walking, sitting, and standing. The employee occasionally lifts light and heavy objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office. Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Civil or Mechanical Engineering or other related course of study from an Accreditation Board for Engineering and Technology (ABET) institution.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of related experience.
Must be a Professional Engineer and have completed GTI course.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Gas Meter & Regulator Supervisor
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY:: This highly technical position requires skills for the supervisor of the daily operations of the Gas Meter Shop, which installs, tests, calibrates and repairs customer natural gas metering equipment. It also supervises the operation, maintenance, design, and inspections of the gas division’s district regulator stations. Work is performed with considerable independence as directed by the Gas Engineer and Gas Distribution Manager.
MAJOR DUTIES:
Manages the operation & maintenance of the natural gas systems district meter and regulator stations
Supervises and participates in the installation, testing, repair and calibration of all customer gas metering equipment in accordance with regulatory standards and guidelines
Maintains, updates, and generates reports for large commercial and industrial billing data
Maintains database for all gas meters tested
Works with vendors to resolve issues with first use of new types for gas metering and regulator metering station devices.
Researches new equipment to improve metering efficiency
Maintains time sheets for the gas meter shop
Checks new gas metering installations
Manages customer complaint orders involving billing usage discrepancies
Oversees the on-going AMI project for the gas division
Oversees the daily operation of the Gas Meter Shop employees, facility line locating, leak survey, and corrosion control activities.
Subject to work overtime as needed
Performs other duties as requested
PHYSICAL DEMANDS:

The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.
The work is typically performed in an office and/or outdoors, occasionally in cold or inclement weather
The work requires the use of protective devices.
Must be able to work outside of normal business hours.
MINIMUM QUALIFICATIONS:

Knowledge and level of competency commonly associated with the completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Knowledge of the mechanisms of gas meters and regulators and the devices necessary to test and calibrate their accuracy
Knowledge of the theory of natural gas meters and gas regulator pressure systems used in meter/regulator applications.
Knowledge of methods, materials and tools used in the operation and maintenance of gas metering equipment

A Class A Commercial Driver’s License (CDL) within six months of hire.

Gas Regulatory Compliance Supervisor
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: The Gas Regulatory Compliance Administrator is the principal point of contact for all gas regulatory issues including gas code compliance with DOT’s Pipeline and Hazardous Materials Safety Administration (PHMSA) and North Carolina Utilities Commission (NCUC). In addition, this position has oversight of Compliance Training and Utility Locating staff. The incumbent is the Subject Matter Expert on regulatory compliance issues in the gas industry as they affect the City of Wilson. Success in this position provides the safe, reliable, and cost-effective delivery of natural gas.
MAJOR DUTIES Ensures utility code compliance by managing state and federal audits and investigations into regulatory and compliance issues; responding to requests for information from regulatory bodies; facilitating the review, revision, training, and dissemination of material pertinent to the Department’s Operations and Maintenance Manual, Operator Qualification Program, Distribution Integrity Management Plan, Emergency Response Plan and Public Awareness Plan which are required by regulation; performing liaison duties between the North Carolina Utilities Commission and Gas Operations in reporting incidents; initiating and monitoring programs and procedures as necessary to maintain the City’s compliance with state and federal pipeline safety codes; conducting internal compliance assessments and audits of operations, maintenance, construction, technical services, materials, and other code related activities; facilitating the development and implementation of regulatory programs including managing the development and training of department employees in Operator Qualification, and all regulatory requirements; representing the City of Wilson in meetings with professional organizations, other utilities, and regulatory agencies (i.e., Carolinas Public Gas Association (CPGA); researching, preparing, implementing policy recommendations relating to the City of Wilson’s natural gas issues as directed by management; and maintaining awareness of legislative and regulatory initiatives that may have significant impacts on the gas division. Communicates with the general public, other City employees, vendors, management, contractors, public officials, and other gas industry professionals. Prepares effective written reports, recommendations, correspondence, performance appraisals, etc. Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the Department of Transportation’s PHMSA regulations, the regulations of the North Carolina Utility Commission, OSHA safety guidelines, and the International Fuel Gas Code. These guidelines require judgment, selection, and interpretation in application. Oversees full budget responsibility for the area of assignment (Compliance and Utility Locating section). This position is responsible for performing related management and administrative duties as required.

This position has direct supervision over Utility Locators
PHYSICAL DEMANDS: The work is typically performed in an office. Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices. The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

MINIMUM REQUIREMENTS AND EXPERIENCE: Knowledge of and ability to interpret federal, state, and local natural gas regulations; knowledge of training principles and techniques; knowledge of the capabilities and use of audiovisual aids and other training tools and resources; ability to develop, organize, and coordinate training activities; ability to prioritize and organize work; ability to evaluate and maintain accurate manuals and records; skill in Microsoft Office applications; skill in public and interpersonal relations; skill in oral and written communication.

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Business Administration, Business Management or a course of study related to the occupational field, have experience in training, coaching and problem solving, or have an equivalent combination of education and experience in the natural gas industry sufficient to perform the major duties of the position; possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Gasline Technician I
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position is responsible for performing technical duties in the installation, maintenance, and repair of the gas distribution system.

MAJOR DUTIES:
Participates in the installation and maintenance of gas mains, service connections, and meters.
Locates gas mains and service lines.
Locates and repairs gas leaks and responds to service calls.
Performs corrosion control on meters and piping.
Operates a service van, small backhoe, and dump truck; maintains supplies in van.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge the materials and techniques used in the construction, repair, and maintenance of a natural gas delivery system.
Knowledge of safe working procedures.
Skill in the location of gas lines and mains.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Distribution Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. Inclement weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to participate in the construction, repair, and maintenance of the city’s gas distribution system. Success in this position provides for the safe, reliable, and cost-effective delivery of natural gas.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently walking, sitting, stooping, bending, crouching, or standing. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at job sites. The employee may be exposed to much noise, dust, dirt, grease, machinery with moving parts, and to cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and obtain a Class A Commercial Driver’s License (CDL) within six months of hire.

Gasline Technician II
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for performing technical duties in the installation, maintenance, and repair of the gas distribution system.

MAJOR DUTIES:
Participates in the installation and maintenance of gas mains, service connections, and meters.
Maintains the Cathodic Protection System.
Performs DOT annual leak survey.
Locates gas mains and service lines.
Sets gas meters for customers.
Locates and repairs gas leaks and responds to service calls.
Performs corrosion control on meters and piping.
Operates a service van; maintains supplies in van.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge the materials and techniques used in the construction, repair, and maintenance of a natural gas delivery system.
Knowledge of safe working procedures.
Skill in the location of gas lines and mains.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Distribution Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. Inclement weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to participate in the construction, repair, and maintenance of the city’s gas distribution system. Success in this position provides for the safe, reliable, and cost-effective delivery of natural gas.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently walking, sitting, stooping, bending, crouching, or standing. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at job sites. The employee may be exposed to much noise, dust, dirt, grease, machinery with moving parts, and to cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and obtain a Class A Commercial Driver’s License (CDL) within six months of hire.

Gasline Technician III
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position is responsible for performing technical duties in the installation, maintenance, and repair of the natural gas distribution system.

MAJOR DUTIES:
Supervises and participates in the installation and maintenance of gas mains, service connections, and meters.
Measures and draws installation of mains and transfers to maps for future reference.
Operates various types of equipment, including a backhoe, plowing machine, and directional boring machine.
Repairs gas leaks and responds to service calls.
Ensures that personnel follow safe work practices.
Locates and marks gas services and mains.
Performs hot tapping and stopping procedures on live gas mains using Mueller equipment.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the installation, maintenance, and repair of natural gas distribution systems.
Knowledge of the principles and practices regarding the handling of natural gas emergencies.
Knowledge the materials and techniques used in the construction, repair, and maintenance of a natural gas delivery system.
Skill in the operation of specialized equipment, including a backhoe, plowing machine, and directional boring machine.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Distribution Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and supervisory instructions. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of related supervisory and technical duties. Inclement weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise and participate in the construction, repair, and maintenance of the city’s natural gas distribution system. Success in this position provides for the safe, reliable, and cost-effective delivery of natural gas.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently walking, sitting, stooping, bending, crouching, or standing. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at job sites. The employee may be exposed to much noise, dust, dirt, grease, machinery with moving parts, and to cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and obtain a Class A Commercial Driver’s License (CDL) within six months of hire.

General Manager OSP
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY: This position is responsible for the engineering, construction, maintenance and installation of the city’s OSP fiber optic network and related PON services. This position is also responsible for the cost estimates, design, construction and repair of OSP facilities for other municipalities as requested and general consulting in the OSP field to other government entities.

MAJOR DUTIES:
Directly designs, engineers and / or directs the design of the city’s broadband OSP network and other government entities as requested.
Directs both city and contract personnel in the construction of the city’s broadband OSP network and other government entities as requested.
Directs both city and contract personnel in the maintenance of the city’s broadband OSP network.
Directs both city and contract personnel in the installation of PON services to business and residential customers of the city’s network.
Directs the ordering and maintaining of OSP materials and sets inventory levels.
Researches and recommends which OSP materials are to be used in the city’s broadband OSP network.
Analyzes material performance and makes changes as needed.
Develops the annual budget for the OSP portion of the Broadband Division.
Directs the development of troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors and other city departments as needed to construct and maintain the city’s broadband OSP network.
Attends safety and OSHA compliance meetings; attends training sessions as required. Recommends specific training requirements to appropriate city personnel as related to the city’s broadband division.
Prepares and / or supervises the preparation of construction drawings for both the city’s fiber optic network and any other municipality as requested.
Approves the design and expenditures of all additions to the city’s broadband OSP network.
Performs and / or manages special projects as assigned by the city’s Chief Operations Officer and / or the Greenlight General Manager
Works closely with the Greenlight General Manager in the design of the city’s broadband OSP network.

Provides the Greenlight General Manager with cost estimates and revenue projections for all OSP projects constructed for other municipalities.
This position may be subject to call outs to supervise the restoration of service in the city’s broadband OSP network.

Responsible for the overall operation of the city’s 800Mhz radio system.

KNOWLEDGE REQUIRED BY THE POSITION:
Advanced knowledge of the planning, design and engineering of the OSP portion of Sonet and PON fiber optic networks.
Ability to develop a long range construction program to expand and upgrade the city’s broadband OSP network.
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic facilities.
Knowledge of fiber optic transmission.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Knowledge in the use of specialized computer programs to design and manage a fiber optic network.
Ability to interpret test results. Knowledge in understanding loss measurements.
Skill in oral and written communication.
Skill in working with the public, both at customers’ homes and in large corporate settings.
Skill in designing the OSP portion of custom fiber optic networks for corporate customers.

SUPERVISORY CONTROLS: The Assistant City Manager/ Broadband & Technology assigns work in terms of general instructions. Works closely with the Greenlight General Manager to implement business plans and reach financial targets as identified by the General Manager.

GUIDELINES: Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands OSP fiber optic network planning, design, engineering, construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work is considered complex. New advances in fiber optic engineering, construction and maintenance can be complex and skills should be kept up to date.

SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the planning, design, engineering, maintenance, construction and installation of the city’s fiber optic network as it relates to OSP. The position is also responsible for supporting all the broadband OSP functions in other municipalities as requested. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, small, medium and large business and corporate customers, IT Directors in other municipalities as well as the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services and install services and equipment for the public, both at their homes and businesses.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking.

WORK ENVIRONMENT: The work is typically performed indoors but field work will be necessary to gather data for the design and engineering of the OSP broadband network. The field work could possibly be in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Meetings with business and corporate customers will require appropriate professional dress as the circumstances dictate.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
The General Manger Broadband OSP will supervise all positions related to OSP fiber optic / broadband engineering, construction, maintenance and installation.

MINIMUM QUALIFICATIONS:
Four year college degree and the ability to read write and perform mathematical calculations at a level commonly associated with the completion of a college degree or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for ten to twelve years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated
Ability to work comfortably and effectively with the public is a must.

General Service Technician I
Pay Range: $25,060.16 – $39,039.86 (7)

JOB SUMMARY: This position is responsible for performing technical duties in the repair, maintenance, and construction of city streets. An incumbent in this position may be designated as General Services Tech I, II or III.

MAJOR DUTIES:
Operates medium and light equipment such as a dump truck, truck and trailer, spray tractor, air compressor, and snow plow.
Operates compaction roller and asphalt loop to level asphalt in the repair of asphalt cuts.
Loads trucks using a backhoe.
Forms, pours, grades, and finishes concrete to construct curbs and gutters, handicap ramps, and steps; lays bricks in the construction of sidewalks, walls, and landscaping features.
Responds to emergency situations including ice and snow storms, hurricanes, and
floods; operates chain saws to clear limbs; operates salt spreader and snow plow to de-ice road surfaces.
Performs basic maintenance and repairs of specialized vehicles and equipment such as lights, blades, and snow plows.
Sets ups street construction signs; ensures that barricades and cones are in place; assigns personnel to direct traffic at construction sites.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern street construction and maintenance techniques and approved safety standards.
Knowledge of city safety policies.
Skill in the operation of medium and light equipment used in the maintenance, repair, and construction of city streets and related structures.
Skill in the concrete finishing and brick laying.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Street Supervisor or General Services Technician IV assigns work in terms of general or somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, department and division policies and procedures, relevant state and federal laws, state Department of Transportation regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the construction, maintenance, and repair of city streets. The need to work in heavy traffic and inclement weather contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to construct, maintain, and repair city streets. Successful performance helps ensure the safe, efficient and effective provision of street maintenance, repair, and construction services to the citizens of Wilson.

PERSONAL CONTACTS: Contacts are typically with division personnel, law enforcement personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors at work sites. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts,
irritating chemicals, and occasional cold or inclement weather. The work requires the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
No experience requirements.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

General Service Technician II
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position is responsible for performing technical duties in the repair, maintenance, and construction of city streets. An incumbent in this position may be designated as General Services Tech I, II or III.

MAJOR DUTIES:
Operates medium and light equipment such as a dump truck, truck and trailer, spray tractor, air compressor, and snow plow.
Operates compaction roller and asphalt loop to level asphalt in the repair of asphalt cuts.
Loads trucks using a backhoe.
Forms, pours, grades, and finishes concrete to construct curbs and gutters, handicap ramps, and steps; lays bricks in the construction of sidewalks, walls, and landscaping features.
Responds to emergency situations including ice and snow storms, hurricanes, and
floods; operates chain saws to clear limbs; operates salt spreader and snow plow to de-ice road surfaces.
Performs basic maintenance and repairs of specialized vehicles and equipment such as lights, blades, and snow plows.
Sets ups street construction signs; ensures that barricades and cones are in place; assigns personnel to direct traffic at construction sites.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern street construction and maintenance techniques and approved safety standards.
Knowledge of city safety policies.
Skill in the operation of medium and light equipment used in the maintenance, repair, and construction of city streets and related structures.
Skill in the concrete finishing and brick laying.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Street Supervisor or General Services Technician IV assigns work in terms of general or somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, department and division policies and procedures, relevant state and federal laws, state Department of Transportation regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the construction, maintenance, and repair of city streets. The need to work in heavy traffic and inclement weather contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to construct, maintain, and repair city streets. Successful performance helps ensure the safe, efficient and effective provision of street maintenance, repair, and construction services to the citizens of Wilson.

PERSONAL CONTACTS: Contacts are typically with division personnel, law enforcement personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors at work sites. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts,
irritating chemicals, and occasional cold or inclement weather. The work requires the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
No experience requirements.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

General Service Technician III
Pay Range: $30,533.38 – $47,598.48 (11)

JOB SUMMARY: This position is responsible for performing technical duties in the repair, maintenance, and construction of city streets. An incumbent in this position may be designated as General Services Tech I, II or III.

MAJOR DUTIES:
Operates medium and light equipment such as a dump truck, truck and trailer, spray tractor, air compressor, and snow plow.
Operates compaction roller and asphalt loop to level asphalt in the repair of asphalt cuts.
Loads trucks using a backhoe.
Forms, pours, grades, and finishes concrete to construct curbs and gutters, handicap ramps, and steps; lays bricks in the construction of sidewalks, walls, and landscaping features.
Responds to emergency situations including ice and snow storms, hurricanes, and
floods; operates chain saws to clear limbs; operates salt spreader and snow plow to de-ice road surfaces.
Performs basic maintenance and repairs of specialized vehicles and equipment such as lights, blades, and snow plows.
Sets ups street construction signs; ensures that barricades and cones are in place; assigns personnel to direct traffic at construction sites.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern street construction and maintenance techniques and approved safety standards.
Knowledge of city safety policies.
Skill in the operation of medium and light equipment used in the maintenance, repair, and construction of city streets and related structures.
Skill in the concrete finishing and brick laying.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Street Supervisor or General Services Technician IV assigns work in terms of general or somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, department and division policies and procedures, relevant state and federal laws, state Department of Transportation regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the construction, maintenance, and repair of city streets. The need to work in heavy traffic and inclement weather contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to construct, maintain, and repair city streets. Successful performance helps ensure the safe, efficient and effective provision of street maintenance, repair, and construction services to the citizens of Wilson.

PERSONAL CONTACTS: Contacts are typically with division personnel, law enforcement personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors at work sites. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts,
irritating chemicals, and occasional cold or inclement weather. The work requires the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
No experience requirements.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

General Service Technician IV
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position is responsible for performing supervisory and technical duties in the repair, maintenance, and construction of city streets.

MAJOR DUTIES:
Prepares daily work reports and personnel time sheets.
Supervises personnel in the execution of assigned daily work plans; ensures that crews have the proper equipment for the job.
Operates specialized vehicles and equipment such as a tandem dump truck, street sweeper, weed killer tractor, asphalt roller, and front end loader.
Levels and smoothes asphalt, seals cracks, burns down old asphalt with infrared machine, and operates tar distributor.
Forms, pours, grades, and finishes concrete to construct curbs and gutters, handicap ramps, and steps; lays bricks in the construction of sidewalks, walls, and landscaping features.
Responds to emergency situations including ice and snow storms, hurricanes, and floods; operates chain saws to clear limbs; operates salt spreader to de-ice road surfaces.
Performs basic maintenance and repairs of specialized vehicles and equipment such as lights, blades, and snow plows.
Sets ups street construction signs; ensures that barricades and cones are in place; assigns personnel to direct traffic at construction sites.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of modern street construction and maintenance techniques and approved safety standards.
Knowledge of city personnel policies.
Skill in supervising the work of personnel.
Skill in reading blueprints.
Skill in the operation of heavy and light equipment used in the maintenance, repair, and construction of city streets and related structures.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Street Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, department and division policies and procedures, relevant state and federal laws, state Department of Transportation regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of varied technical and supervisory duties. The need to work in heavy traffic and inclement weather contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to supervise and participate in the maintenance, repair and construction of city streets. Successful performance helps ensure the safe, efficient and effective provision of street maintenance, repair, and construction services to the citizens of Wilson.

PERSONAL CONTACTS: Contacts are typically with division personnel, other city employees, contractors, engineers, law enforcement personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors at work sites. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, irritating chemicals, and occasional cold or inclement weather. The work requires the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over assigned personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

Generator Systems Technician I
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs skilled technical work assisting with the operation, maintenance, and installation of generators; assists with load management switch installation and SCADA system operation.

MAJOR DUTIES:

Assists with the operation of all generators as required for load management and in exercising all generators weekly ensuring proper operation.
Performs basic maintenance and assists with the installation and repair of generators and associated equipment.
Assist in installation, testing, and repair of load management switches in customer homes.
Assists with SCADA system operation, installation and repair primarily associated with generators but also system wide as needed.
Works at the call center during storms and other outages as needed.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical wiring, control circuits, generators, and other electrical equipment.
Knowledge of gas and diesel engine repair and maintenance.
Knowledge of high voltage equipment and related safety specifications.
Knowledge of the National Electric Code.
Knowledge of gas and diesel engine driver generator operations.
Knowledge of hand tools, test instruments, and power tools.
Knowledge of proper safety procedures, rules and regulations.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear and accurate reports.
Skill in establishing cooperative and productive working relationships.
Skill in setting priorities for competing projects.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Skill in interpersonal relations.
Skill in oral and written communication.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
PHYSICAL DEMANDS:

The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity. The work is typically performed indoors or outdoors, occasionally in cold, very hot, or inclement weather. The employee is exposed to noise, dirt, dust, grease, and machinery with moving parts. The work requires the use of protective devices such as masks, goggles, or gloves. Must be able to work scheduled and unscheduled overtime and be on a rotating schedule to standby to be called in to work after normal working hours.

Generator Systems Technician II
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position performs difficult skilled technical work in the operation, maintenance, and installation of generators and in the operation, installation, testing, and repair of SCADA system; installs, tests, and repairs load management switches.
MAJOR DUTIES:

Operates all generators as required for load management and exercises all generators weekly ensuring proper operation.
Installs, performs and arranges advanced maintenance and repairs on generators and associated equipment.
Operate SCADA system for load management. Install, test, and repair SCADA system and related equipment primarily associated with generators but also system wide as needed.
Assist in installation, testing, and repair of load management switches in customer homes.
Works at the call center during storms and other outages as needed.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical wiring, control circuits, generators, and other electrical equipment.
Knowledge of gas and diesel engine repair and maintenance.
Knowledge of high voltage equipment and related safety specifications.
Knowledge of the National Electric Code.
Knowledge of gas and diesel engine driver generator operations.
Knowledge of hand tools, test instruments, and power tools.
Knowledge of proper safety procedures, rules and regulations.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear and accurate reports.
Skill in establishing cooperative and productive working relationships.
Skill in setting priorities for competing projects.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Skill in interpersonal relations.
Skill in oral and written communication.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of the Generator Technician I position to be able to answer questions and resolve problems, usually associated with two or more years experience or service.
Possession of a valid North Carolina Class “C” drivers license.
PHYSICAL DEMANDS:

The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity. The work is typically performed indoors or outdoors, occasionally in cold, very hot, or inclement weather. The employee is exposed to noise, dirt, dust, grease, and machinery with moving parts. The work requires the use of protective devices such as masks, goggles, or gloves. Must be able to work scheduled and unscheduled overtime and be on a rotating schedule to standby to be called in to work after normal working hours.

GIS Manager
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position is responsible for maintaining daily operations, infrastructure, developing standards/procedures for the City’s Enterprise Geographic Information Systems (GIS), which is housed within Planning and Development Services. The incumbent’s knowledge and skill set must include GIS theory and concepts, past and present ESRI products including; desktop, database and web-server mapping applications and technology. Further the incumbents skill set must include: Pictometry desktop and web applications, GTG spatial mapping products, SQL Server 2000/2005/2008 database management, AS400/iSeries interface, Microsoft Windows 2003 management, various programming languages and technologies including; Python, VBScript, JavaScript, VB.Net, ASP.Net, XHTML, XML, SilverLight, SQL, ODBC and ADO.Net technology.

MAJOR DUTIES:
Develops standards and procedures for spatial data creation, its maintenance and map production.
Administers the City’s Enterprise GIS databases, web-servers and supporting software and applications.
Develops GIS desktop and web-based applications using ESRI ArcObjects, ArcIMS and ArcGIS Server products while integrating various other programming technologies.
Coordinates data-sharing for both internal and external clients of the City.
Conducts advanced spatial mapping analysis for specialized projects.
Develops and conducts in-house training for all City employees.
Serves on various GIS and ITS steering committees.
Oversees GPS utilization; conducts training on city GPS unit usage.
Manages GIS software licensing and contracts.
Administers the GIS Sungard (HTE) interfaces.
Performs other related duties as needed and assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of current and past GIS technologies, theory, techniques, trends and applications.
Knowledge of geographic and cartographic concepts.
Knowledge of department and city policies and procedure; and local, state and federal laws and regulations.
GIS data collection standards.
Knowledge of GIS data manipulation, creation and its integration to produce mapping products.
Skill in planning, organization, delegation and decision making.
Skill in both oral and written communication.

SUPERVISORY CONTROLS:
The GIS Manager reports to the Planning and Development Services (PDS) Director. The incumbent will collaborate with the PDS Director in an effort to build and maintain Enterprise GIS business processes.

GUIDELINES:
The incumbent must be able to work on a multitude of projects and various internal and external clients at any given time and work with very little supervision or oversight.

COMPLEXITY:
The work consists of varied GIS and ITS technical duties. Serving as the primary source of GIS programming, the incumbent must posses core GIS and standard programming skills.

SCOPE AND EFFECT:
The purpose of this assignment is to administer the Enterprise GIS Infrastructure.

PERSONAL CONTACTS:
Contacts are typically with co-workers, other city employees, law enforcement personnel, vendors, and the general public.

PURPOSE OF CONTACTS:
Contacts are typically to give or exchange information, resolve problems, provide services and manage vendor contracts.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. Some lifting may be required in a field environment.

WORK ENVIRONMENT: The work is typically performed in an office. Field data collection is needed periodically.
SUPERVISORY AND MANGEMENT RESPONSIBILITY:
The position requires direct supervision of all GIS Analyst and GIS Technicians within Planning and Development Services GIS Services.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

GIS Programmer/Analyst
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: With minimal supervision from the GIS Manager the position provides enterprise project management, complex analyses, application development and database management as it relates to the City’s Enterprise GIS Services. The position is responsive to City wide departmental business needs and is tasked with the maintenance of the City’s Geospatial Database(s). The position is also expected to perform all of the above duties with both internal and external clients while delivering excellent customer service.
KNOWLEDGE REQUIRED BY THE POSITION: High level of analytical experience utilizing ESRI’s ArcGIS core suite of desktop software, ESRI’s database technologies, ESRI’s web-server technologies, various mobile technologies, open spatial technologies, various GPS data collection technologies, various versions of SQL Server including T-SQL and Windows Server Administration is required. A development background using Python, Model Builder, Microsoft Visual Studios, ArcObjects, various versions of HTML, XML, JavaScript, Adobe Flash Builder 4.5 or higher, ESRI’s ArcGIS IOS SDK or ESRI’s ArcGIS Android SDK is preferred.
MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Geography, Computer Science or other course of study related to the occupational field. Experience sufficient to thoroughly develop custom applications based on ESRI technology. Experience sufficient to thoroughly administer an ESRI ArcSDE Geodatabase built on a SQL Server platform. Experience building Geodatabase data models is required. Experience integrating legacy enterprise databases with GIS is preferred. Experience utilizing ESRI client applications is preferred.

GIS Specialist
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY:
This position performs GIS and technical duties in the maintenance and support of the City’s Enterprise GIS Services. This position reports to the GIS Manager or the appropriate supervising manager.
MAJOR DUTIES:
Experience and skill set in utilizing ESRI’s suite of ArcGIS Desktop software(s).
Creation of maps and graphs, using GIS software and related equipment.
Ability to create and modify high-level geo-processing task and scripts.
Meet with users to define data needs, project requirements, required outputs, or to develop applications.
Conduct Research to locate and obtain existing databases.
Gather, analyze, and integrate spatial data from staff and determine how best the information can be displayed using GIS.
Compile geographic data from a variety of sources including censuses, field observation, satellite imagery, aerial photographs, and existing maps.
Analyze spatial data for geographic statistics to incorporate into documents and reports.
Design and update database, applying additional knowledge of spatial feature representations.
Enter new map data through use of a digitizer or by direct input of coordinate information using the principles of cartography including coordinate systems, longitude, latitude, elevation, topography, and map scales.
Analyze geographic relationships among varying types of data.
Prepare metadata and other documentation.
Operate and maintain GIS system hardware, software, plotter, digitizer, color printer, and video camera.
Move, copy, delete, and add files, drawings, and maps to output reports in hard copy or electronic transfer.
Present information to users and answer questions.
Retrieve stored maps.
KNOWLEDGE REQUIRED BY THE POSITION:
High level of knowledge and experience in the utilization of ESRI’s core suite of GIS Desktop software(s) in the creation and manipulation of data.
Knowledge in the creation of geo-processing task utilizing Model Builder, Python or VB Script.
Ability to interpret and analyze data from various sources in order to create geocentric data.
Concepts of GIS best practices.
Skills in interpreting maps, plans and engineering drawings.
Skills in planning, organizing and prioritizing work.
High level of verbal and written communication skills.
Knowledge and experience troubleshooting PCs in a Windows Desktop environment.
SUPERVISORY CONTROLS: The GIS Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include city construction specifications, codes and ordinances, and state and federal mapping standards. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical GIS duties. Old and illegible plans and maps contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this assignment is to analyze and maintain geographic data in support of the City’s Enterprise GIS Services. Successful performance helps ensure that infrastructure data is accurate.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, elected officials, utility personnel, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. Some lifting may be required in a field environment.
WORK ENVIRONMENT: The work is typically performed in an office. Field data collection is needed periodically.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work and sufficient experience to understand the basic principles relevant to the major duties of the position. This is in addition to the basic skills typically associated with a GIS Specialist, with an Associate Degree in the related field with one to two years of experience.

The possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated is required.

GIS Technician
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for performing technical and clerical duties in support of the engineering functions of the division.

MAJOR DUTIES:
Performs GIS mapping and engineering support duties; edits, maintains and researches gas facilities; edits and maintains gas reference data; designs and plots field and proposal maps; creates and drafts construction packets and plans; assists Gas Engineer with facility design and studies; captures and locates facilities with GPS unit; reviews as-built accuracy; maintains gas system files and tile books.
Maintains division file system; serves as payroll entry clerk for division; enters requisitions for purchase orders and orders materials from vendors; clears invoices and purchase orders.
Serves as the liaison for Gas Division Credit Card Statements.
Prepares requests for checks as needed.
Designs office memos, letters, and office / field forms.
Compiles and prepares annual report for the USDOT Office of Pipeline Safety; compiles and prepares monthly reports; files daily paperwork.
Scans gas records into the Questys Scanning System.
Creates work orders for gas facilities; communicates with field crews, contractors, supervisors, and engineers.
Performs customer service duties; responds to and resolves customer complaints; routes customer meter requests.
Dispatches crews for trouble calls.
Creates and maintains databases and spreadsheets for various recordkeeping purposes.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation of the Geographic Information System.
Knowledge of state and federal Department of Transportation pipeline rules and regulations.
Knowledge of city personnel and payroll policies.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in the operation of MicroSoft Office and AS 400.
Skill in using GPS equipment.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Engineer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, NC One Call policies, Federal Pipeline Safety Regulations, NCDOT encroachment and construction policies, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of varied technical and clerical duties. The need to complete multiple tasks at the same time contributes to the complexity of the work

SCOPE AND EFFECT: The purpose of this position is to perform technical and clerical duties in support of the engineering functions of the division. Success in this position ensures the efficiency of division operations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, consultants, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

GIS Technician – Engineering
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for preparing and maintaining geographic data concerning city infrastructure with the geographic information system (GIS). An incumbent in this position may be designated as a Senior GIS Technician.

MAJOR DUTIES:
Analyses and extracts data from preliminary plans, construction plans, and digital files.
Maintains data layer infrastructure for Public Services, to include water mains, water services, sewer services, and wastewater services.
Provides information to the public and other city departments relating to construction and engineering projects, land and property maps, and records.
Produces reports and maps related to city infrastructure.
Determines and applies analytical procedures for spatial and non-spatial data.
Assists other departments with database creation and design.
Maintains tabular databases for approved and completed plans.
Assists field crews by producing infrastructure map books.
Researches property and ownership records.
Reduces, enlarges, and transfers drawings and maps.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of geographic information system principles and practices.
Knowledge of ESRI software.
Knowledge of city specifications and standards as related to engineering.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in interpreting engineering drawings.
Skill in the use of a computer.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Engineering Services Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city construction specifications, codes and ordinances, and state and federal mapping standards. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical GIS duties. Old and illegible plans and maps contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this assignment is to analyze and maintain geographic data in support of the engineering functions of the department. Successful performance helps ensure that infrastructure data is accurate.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, elected officials, utility personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. Some lifting may be required in a field environment.

WORK ENVIRONMENT: The work is typically performed in an office. Field data collection is needed periodically.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated.
Associates Degree in related field with one to two years experience.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. (Senior GIS- three to four years experience.)
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

GIS Technician (ITS)
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs technical duties in preparing and maintaining geographic data concerning operations with the geographic information system (GIS). An incumbent in this position may be designated as a Senior GIS Technician.

MAJOR DUTIES:
Analyses and extracts data maps, databases, spreadsheets from preliminary plans, construction plans, and digital files.
Maintains data layers.
Provides information to the public and other city departments relating to land and property maps, and records.
Produces reports and maps related to city operations.
Determines and applies analytical procedures for spatial and non-spatial data.
Assists other departments with database creation and design.
Maintains tabular databases for various layers.
Assists field crews by producing infrastructure map books.
Researches property and ownership records.
Reduces, enlarges, and transfers drawings and maps.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of geographic information system principles and practices.
Knowledge of ESRI software.
Knowledge of basic spatial analysis.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in interpreting maps, plans, and engineering drawings.
Skill in the use of a computer.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The GIS Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city construction specifications, codes and ordinances, and state and federal mapping standards. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical GIS duties. Old and illegible plans and maps contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this assignment is to analyze and maintain geographic data in support of the engineering functions of the department. Successful performance helps ensure that infrastructure data is accurate.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, outside engineers, surveyors, architects, contractors, elected officials, utility personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting, standing, or stooping. Some lifting may be required in a field environment.

WORK ENVIRONMENT: The work is typically performed in an office. Field data collection is needed periodically.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated GIS Technician, with a high school education, or an Associate Degree in related field with one to two years experience.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. (Senior GIS- three to four years experience.)
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

GIS Technician II – Electric
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for performing advanced technical duties in support og engineering functions of the division. the purpose of this position is to perform advanced technical duties in support of the engineering fuctions of the division. Success is this position ensures the efficiency of division operations.
MAJOR DUTIES:
The work consists of varied advanced technical duties. The need to complete multiple tasks at the same time contributes to the complexity of the work. The appropriate supervisor, assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy and the nature and propriety of the final results.

Performs advanced GIS mapping and engineering support duties; edits, maintains and researches facilities and reference data; designs and plots field and proposal maps; creates and drafts construction packets and plans; assists supervisor with facility design and studies; captures and locates facilities with GPS unit; reviews as-built accuracy; maintains system files and tile books

Serves as liaison for the Technical Review Committee

Compiles and prepares annual report for the USDOT Office of Pipeline Safety; compiles and prepares monthly reports

Creates work orders; communicates with field crews, contractors, supervisors, and engineers

Performs customer service duties; responds to and resolves customer complaints

Creates and maintains databases and spreadsheets for various recordkeeping purposes

Performs other duties as requested by the supervisor

Performs other related duties as assigned by division supervisor

Contacts are typically with co-workers, other city employees, consultants, contractors, and the general public. Contacts are typically to give and exchange information, resolve problems, and provide services.

No supervisory or management responsibility

Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, NC 811 policies, NCDOT encroachment, NESC, NEC and construction policies, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.
PHYSICAL DEMANDS:
The work is typically performed in an office.The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects, and must distinguish between shades of color. Employee is subject to both inside and outside environments.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated.
Associates Degree in related field with three to five years experience.
Advance knowledge of the operation of the Geographic Information System; knowledge of NEC and NESC; skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier; skill in the operation of Microsoft Office and AS 400; skill in using GPS equipment; skill in public and interpersonal relations; skill in oral and written communication.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work for five years, in addition to basic skills typically associated with a high school education; experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years of experience or service; possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Advancement to a GIS Technician II shall be determined by the supervisor in charge and will be based on the advanced level of education and experience.

GIS Technician II – Fire
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for performing advanced technical duties in support of the pre-planning and fire/rescue mapping operating fuctions of the division. Success in this position ensures safety and efficiency of division operations.
MAJOR DUTIES:
The work consists of varied advanced technical duties. The need to complete multiple tasks at the same time contributes to the complexity of the work.
Reduces, transfers, or enlarges drawings and maps
Converts architectural files to Fire Software
Makes notations and changes to maintain database and maps
Maintains and updates Pre-Incident Surveys for Computer-Aided Dispatch (CAD) requirements
Researches and updates existing map layers
Verifies addresses for several agencies, governmental offices, emergency response agencies, and the public
Produces monthly Pre-Incident Survey list for suppression personnel
Provides training and support to users on the preplanning/pre-incident survey drawing software
Performs quality control operations and verifications in order to ensure the accuracy of data and system integrity
Attends meeting, conferences, and workshops
Creates invoices for billable gas leaks, hazard materials incidents, and county support incidents
Creates and maintains databases and spreadsheets for various recordkeeping purposes
Performs customer service duties; responds to and resolves customer complaints
Performs clerical duties
Performs other duties as requested by the supervisor
Performs other related duties as assigned
When applicable, supervises and oversees the work of the GIS Tech I.
PHYSICAL DEMANDS:
The work is typically performed in an office.The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects, and must distinguish between shades of color. Employee is subject to both inside and outside environments.
MINIMUM QUALIFICATIONS:

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated.
Associates Degree in related field with three to five years experience.
Advance knowledge of the operation of the Geographic Information System; skill in the use of general office equipment, including a computer, calculator, and copier; skill in the operation of Microsoft Office and AS 400; skill in using GPS equipment; skill in public and interpersonal relations; skill in oral and written communication.
Advance knowledge and level of competency commonly associated with completion of specialized training in the field of work for five years, an Associate Degree in related field, in addition to basic skills typically associated with a high school education; experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years of experience or service; possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

GIS Technician II – Gas
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for performing advanced technical duties in support og engineering functions of the division. the purpose of this position is to perform advanced technical duties in support of the engineering fuctions of the division. Success is this position ensures the efficiency of division operations.
MAJOR DUTIES:
The work consists of varied advanced technical duties. The need to complete multiple tasks at the same time contributes to the complexity of the work. The appropriate supervisor, assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy and the nature and propriety of the final results.

Performs advanced GIS mapping and engineering support duties; edits, maintains and researches facilities and reference data; designs and plots field and proposal maps; creates and drafts construction packets and plans; assists supervisor with facility design and studies; captures and locates facilities with GPS unit; reviews as-built accuracy; maintains system files and tile books

Serves as liaison for the Technical Review Committee

Compiles and prepares annual report for the USDOT Office of Pipeline Safety; compiles and prepares monthly reports

Creates work orders; communicates with field crews, contractors, supervisors, and engineers

Performs customer service duties; responds to and resolves customer complaints

Creates and maintains databases and spreadsheets for various recordkeeping purposes

Performs other duties as requested by the supervisor

Performs other related duties as assigned by division supervisor

Contacts are typically with co-workers, other city employees, consultants, contractors, and the general public. Contacts are typically to give and exchange information, resolve problems, and provide services.

No supervisory or management responsibility

Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, NC 811 policies, Federal Pipeline Safety Regulations, NCDOT encroachment, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

Responsible for reviewing and requesting changes/updates to field computer technology.

Completes main installation and replacement packages wih minor assistance from Gas Distribution Supervisor.

Designs/change forms, paper and digital, to gather field data for input to GIS.

Assists in computer/ GIS training for field technicians.

Serves as liaison with GIS Coordinator to be aware of changes, upgrades to the system and coordinate with field technicians.
PHYSICAL DEMANDS:
The work is typically performed in an office.The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects, and must distinguish between shades of color. Employee is subject to both inside and outside environments.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated.
Associates Degree in related field with three to five years experience workingwith natural gas in GIS.
Advance knowledge of the operation of the Geographic Information System; skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier; skill in the operation of Microsoft Office and AS 400; skill in using GPS equipment; skill in public and interpersonal relations; skill in oral and written communication.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work for five years, in addition to basic skills typically associated with a high school education; experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years of experience or service; possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Advancement to a GIS Technician II shall be determined by the supervisor in charge and will be based on the advanced level of education and experience.
Adavance knowledge of databases. Must be able to design and create databases, tables, queries, forms and reports in Microsoft Access.
Must have the ability to troubleshoot and correct basic computer issues.
Must have detailed knowledge of City’s gas distribution system records (historical and current).
Must have ability to gather data from multiple sources to aid in the decision making processes for upgrades/improvements in the gas system.
Must have in depth understanding of the design of the gas GIS tables, domains and networks in order to request changes as system regulations/ reporting requirements change.

GIS Technician II – Engineering
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for performing advanced technical duties in support of the engineering functions of the division. The purpose of this position is to perform advanced technical duties in support of the engineering functions of the division. Success in this position ensures the efficiency of division operations.
MAJOR DUTIES:
The work consists of varied advanced technical duties. The need to complete multiple tasks at the same time contributes to the complexity of the work. The appropriate supervisor, assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy and the nature and propriety of the final results.

Performs advanced GIS mapping and engineering support duties; edits, maintains and researches facilities and reference data; assists supervisor with facility design and studies; captures and locates facilities with GPS unit; reviews as-built accuracy; maintains system files and tile books

Reviews plans for compliance with local, state and federal ordinances, policies, procedures and laws. Prepares comments for the Technical Review Committee

Compiles and prepares annual report for the USDOT Office of Pipeline Safety; compiles and prepares monthly reports

Creates work orders; communicates with field crews, contractors, supervisors, and engineers

Performs customer service duties; responds to and resolves customer complaints and inquiries; forwards citizen concerns to appropriate departments

Assists in creation and maintenance of databases and spreadsheets for various recordkeeping purposes

Performs other duties as requested by the supervisor

Performs other related duties as assigned by division supervisor

Performs routine maintenance on multi-function scanner/plotter/copier; tracks and maintains inventory of supplies

Contacts are typically with co-workers, other city employees, consultants, contractors, and the general public. Contacts are typically to give and exchange information, resolve problems, and provide services.

No inherent supervisory or management responsibilities but occasionally may have to coordinate work with temporary employees such as interns or contractors

Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.
PHYSICAL DEMANDS: The Work is typically performed in an office. The work is typically performed while sitting at a desk or table. The employee occasionally lifts light object and may be required to move objects up to 50 lbs such as a manhole cover or catch basin grate. The employee must be able to distinguish between shades of color. The employee occasionally works in a field environment to collect or verify data.
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated.
Associates Degree in related field with three to five years experience.
Advance knowledge of the operation of ESRI mapping software, ArcMap, skill in the use of general office equipment including computer, calculator, facsimile machine and copier; skill in the operation of Microsoft office products, skill in using GPS equipment; skill in interpersonal relations, skill in oral and written communications, and the ability to interpret information typically found on engineered drawings such as site and construction plans.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work for five years, in addition to basic skills typically associated with a high school education; experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years of experience or service; possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Advancement to a GIS Technician II shall be determined by the supervisor in charge and will be based on the advanced level of education and experience.

Golf Course Coordinator
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for assisting in the supervision and maintenance of the municipal golf course.

MAJOR DUTIES:
Inspects the golf course daily; inspects greens and other turfgrass for plant health and pests.
Communicates cart rules and frost delays to the pro-shop.
Assists the Superintendent with any office related duties, including budgeting and invoicing.
Monitors and applies nutrients and pesticides; collects soil and tissue samples; aerates the golf course as needed.
Seeds and overseeds turfgrasses for winter; topdresses greens with sand.
Maintains golf course ponds.
Performs general maintenance procedures on golf course equipment; operates specialty mowers, sodcutters, aerator, backhoe, and other specialized equipment.
Oversees, manages, programs, and repairs the computerized irrigation system.
Cleans debris from the course; cleans and organizes shop area; repairs damages to benches, fences, and bird houses; paints.
Attends conferences and meetings hosted by golf course industries and other golf associations.
Plants and prunes trees shrubs; removes trees and shrubs as necessary.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques, and equipment used in the maintenance of a municipal golf course.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the operation of turf equipment and irrigation system.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. The necessity of performing maintenance activities without disrupting players contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to assist in the maintenance of the municipal golf course. Successful performance helps ensure the provision of golfing facilities for the community.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over assigned personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a degree in turgrass, or a high school education and experience.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with two to three years experience or service.
Possession of a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Ability to obtain a Class B CDE within eighteen months of hire.
Possession of or the ability to obtain a North Carolina Pesticide License within one year of hire.

Golf Course Groundskeeper
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position is responsible for performing groundskeeping duties for the municipal golf course.

MAJOR DUTIES:
Operates turf equipment, including tractors, greens mower, teebox mower, fairway mower, deck mowers, sand trap rake, aerator, sod cutter, and utility carts.
Changes cups with cup changer.
Performs basic maintenance of equipment.
Performs basic maintenance of golf carts; checks water in batteries; repairs tires.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation of specialized equipment, including tractors, and various mowers.
Knowledge of basic vehicle and equipment maintenance.
Knowledge of golf course standards and requirements.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of turf equipment, including tractors, greens mower, teebox mower, fairway mower, deck mowers, sand trap rake, aerator, sod cutter, and utility carts.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Supervisor assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, relevant city, state, and federal codes, laws, and regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related groundskeeping duties. The need to work safely in the presence of golfers contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to maintain the golf course and grounds. Successful performance ensures a well maintained municipal golf course.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with
moving parts, and irritating chemicals, and requires the use of protective devices such as masks, gloves, or goggles.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write, and perform basic mathematical calculations.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Golf Course Mechanic
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position is responsible for the repair and maintenance of golf course equipment and vehicles.

MAJOR DUTIES:
Maintains and repairs golf course equipment, including turf mowers, fairway mowers, golf carts, and heavy equipment such as dump trucks.
Performs golf course buildings and grounds maintenance and repair.
Rebuilds greens; repairs and replaces irrigation lines.
Maintains an inventory of parts and supplies; orders parts and supplies as needed.
Supervises inmates and community service workers.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques, and equipment used in the maintenance of a municipal golf course.
Knowledge of the repair and maintenance of golf course equipment and vehicles.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in planning, organization, and decision making.
Skill in the operation and repair of turf equipment and irrigation system.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, repair manuals, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related mechanical repair and maintenance duties. Inclement weather conditions contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to maintain and repair golf course equipment and vehicles. Successful performance helps ensure that golf equipment, grounds, and facilities are well maintained.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with
moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Golf Course Operations Supervisor
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: Responsible for the operation of the course facility in entirety, including golf shop, starter, carts, range, food and beverage, clubhouse maintenance, and accounting

MAJOR DUTIES:
1. Develop annual plan and annual budget for the golf course.
2. Follow annual operations plan and adhere to budget.
3. Purchase supplies and materials within budgetary limitations.
4. Supervise, hire, fire, train and discipline personnel according to company policy.
5. Implement Lessons, Leagues and Programs with emphasis on Junior Golf
6. Recruit and promote Local and Statewide Tournaments
7. Maintain security of golf course property and buildings.
8. Maintain public relations activities for the golf course.
9. Tour entire golf course each week and communicate with Golf Course Grounds Supervisor.
10. Inspect maintenance of golf carts daily.
11. Serve as a liaison between City and Wedgewood Advisory Board.
12. Follow insurance procedures and all emergency procedures.
13. Monitor daily the food and beverage facility to ensure quality of food and timeliness of service
14. Maintain the accounting system at the course.
15. Book tournaments, quoting green fees, cart rentals, starting times available, etc.
16. Chair weekly and monthly staff and safety meetings.
17. Monitor invoice accuracy and vendor programs
18. Responsibilities for accurate inventories of food, beverages, golf shop merchandise, and personal property inventory.
19. Responsible for all payroll processing
20. Perform active role in the operation – working shifts in various departments to ensure the manager’s familiarity with the customers and the facility.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of facilitation of day to day operations of a municipal golf course.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in planning tournaments, leagues and sponsorships.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. The necessity of performing maintenance activities without disrupting players contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise the maintenance of the municipal golf course. Successful performance helps ensure the provision of golfing facilities for the community.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over golf operations staff.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

PGA A licensed professional- preferred

Four Year College Degree- preferred

Three to Five Years Experience in Golf Operations- Required

Golf Course Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for supervising the maintenance of the municipal golf course.

MAJOR DUTIES:
Supervises maintenance personnel in the care of the golf course; oversees special course maintenance projects; inspects course daily.
Orders golf course supplies, equipment, and chemicals.
Assists in the preparation and administration of the annual budget.
Attends Turfgrass meetings, staff meetings, and Advisory Committee meetings.
Meets with vendors, attends Turfgrass conferences, and visits trade shows.
Oversees division payroll records.
Applies nutrient management applications throughout the course; seeds and overseeds Turfgrass for winter; maintains ponds; collects soil and tissue samples.
Operates computerized irrigation system; maintains water usage records.
Supervises the planting of trees and ornamental plants.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques, and equipment used in the maintenance of a municipal golf course.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the operation of turf equipment and irrigation system.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties. The necessity of performing maintenance activities without disrupting players contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise the maintenance of the municipal golf course. Successful performance helps ensure the provision of golfing facilities for the community.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Golf Course Coordinator (1), Golf Course Mechanic (1), and Golf Course Groundskeeper (1).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Grease Trap Coordinator
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for coordinating the Oil and Grease program, and for inspecting food service establishments to enforce the Oil and Grease city ordinance.

MAJOR DUTIES:
Inspects manual, automatic, and in-ground grease traps at restaurants, schools, hospitals, and other establishments that engage in food preparation.
Inspects grease trap installation and function; inspects man holes where manual traps are present to detect grease build up.
Conducts periodic inspections to check cleaning records and condition of traps; ensures food establishments maintain grease trap maintenance records.
Works with maintenance crews when sewer system stops up due to grease.
Maintains monthly and daily records of violations.
Makes unannounced visits to food preparation establishments to inspect grease traps.
Writes warning and issues citations.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation of the water distribution system.
Knowledge of manual, automatic, and in ground grease traps.
Knowledge of all applicable city codes and ordinances.
Skill in the inspection of grease traps.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city policies and procedures, relevant, state, federal, and local regulations, the City of Wilson Sewer Use Ordinance, the Long Term Monitoring Plan, North Carolina 15A 2H.0900 regulations, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the enforcement of grease trap ordinances. The need to make frequent repeat inspections contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to prevent sewer overflows due to grease trap malfunctions. Successful performance reduces the risk of sewer overflows.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at work sites. The employee is exposed to much noise, dust, dirt, grease, and machinery with moving parts. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Greenlight General Manager
Pay Range: $78,033.63 – $121,732.45 (25)

JOB SUMMARY:: This position is responsible for the management and oversight of Broadband Inside Plant and City of Wilson technology support operations.
MAJOR DUTIES
Works in partnership with OSP Engineer, City leadership, customers and external agencies to identify new opportunities, initiatives and projects in support of organizational goals.
Works with OSP Engineer to prioritize work and craft organizational plans.
Works with UCC and Engineering team supervisors to develop team work plans, communicate to organization and insure successful completion thereof.
Directs and supervises all department personnel and resources; assigns, supervises, evaluates, disciplines, and promotes personnel.
Monitors and reviews daily operations to assure conformity with department goals and community interests.
Develops the annual operating and capital budgets; oversees the administration of the budget.
Represents the department at and city government at public and private events.
Maintains and promotes communication within the department through meetings and other contacts.
Oversees the maintenance of all department records.
Formulates and implements policies, procedures, and directives.
Leads the ITS Steering Committee; develops monthly agenda; discusses issues and builds consensus on direction, priorities, and projects.
Assists other department with IT planning and work flow analysis and helps evaluate opportunities for automation.
Researches new technologies and determines feasibility.
Interfaces with other department heads, outside vendors, County IT staff, 911 IT staff, customers and other community groups.
Negotiates contracts for IT software, equipment, and professional services.
Performs other related duties as assigned.

The position has direct supervision over Network Administrator (2), Headend Technicians (2), IT Support & Telecommunications Manager (1), NOC Supervisor (1), Server Administrator (1), Microcomputer Technician (1), Computer Operator (1) Technical Service Representative (6).
PHYSICAL DEMANDS:
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light and heavy objects. The work is typically performed in an office.

Minimum Requirements and Experience (Including Licenses):
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Knowledge of the information technology and its application.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of principles and practices used in the automation of business processes.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in public speaking and public relations.
Skill in oral and written communication.

Groundline Worker
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position provides support and assistance to the Line Technician in the installation, repair, and maintenance of the electric distribution system.

MAJOR DUTIES:
Supplies Line Technician with materials and tools.
Prepares conduit, cable, and related materials for installation.
Stocks trucks with required materials, supplies, and tools.
Prepares transformers, cut outs, crossarms, and streetlights for use in overhead line work.
Learn to climb poles or rides hydraulic lift to hang lights or transformers.
Installs poles and guy wires.
Uses line tools and equipment.
Responds to after-hours emergency calls.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment and materials used in the repair and installation of overhead power lines.
Knowledge of relevant safety procedures and guidelines.
Skill in the use of line tools and equipment.
Skill in climbing and installing utility poles.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Line Technician assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, OSHA standards, and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the provision of ground support for the Line Technician. Work performed under adverse weather and working conditions contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to assist the Line Technician in the installation, repair, and maintenance of electric distribution equipment. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
No experience requirements.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A CDL is required within six months of hire.

Head End Technician
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: Responsible for the reception, and distribution of off-air, satellite, microwave and tape originated programming to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the headend and signal distribution network.

MAJOR DUTIES:
Rack and install head end equipment and headend infrastructure
Installs and maintains satellite and off-air video acquisition equipment and infrastructure
Read and understand all Engineering provided drawings
Understand Fiber Optic Networks and handling procedures
Understands and maintains IPTV network equipment and systems
Read and understand wire list and project schematics
Identifies issues and analyzes their system impact
Install and activate any required equipment for successful implementation.
Turn up and test equipment.
Understand and activate Wave Division Multiplexing and Digital Video Architecture networks.
Connect and terminate coaxial and audio wires
Performs troubleshooting and correct problems
Perform other functions as outlined by the Headend Manager
Review scheduling of associated projects and identify any possible conflicts
Maintain and submit all documentation (as built drawings, progress and issues report, expense reports, timesheets, etc.) in a timely manner
Install and neatly dress all associated wiring
Perform other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Thorough knowledge of video headend design, management, and testing.
Ability to develop standards and procedures.
Must understand WDM, Digital Video, and IPTV network technologies and the activation of like networks
Be able to identify and correct problems as they arise.
Ability to prepare clear and concise instructions.
Ability to maintain required records.
Ability to establish and maintain effective working relationships with City officials, department heads, and other key personnel; strong oral and written communication skills.
Extensive knowledge of Scientific Atlanta video equipment is highly preferred.
Knowledge of Cisco and or Alcatel routing and switching equipment is highly preferred.
Thorough knowledge of IPTV video equipment including experience with GPON networking equipment is preferred.

SUPERVISORY CONTROLS:
Work is performed under the general supervision of the Greenlight Operations Manager.

PHYSICAL DEMANDS: This is largely sedentary work requiring limited physical effort. Position requires visual acuity to perform related job tasks. Worker is required to have sufficient hearing to accurately perceive information spoken at normal levels and have the ability to express and exchange ideas through verbal and written communication. Manual dexterity is required to operate a computer and/or other automated equipment.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:
Supervision may be exercised over subordinate technical personnel during specific assignments.

MINIMUM QUALIFICATIONS:
Any combination of education and experience equivalent to a Bachelors of Arts or Bachelor of Science from an accredited college or university.
Three years experience in related telecommunications position.
Possession of a valid appropriate driver’s license issued by the State of North Carolina.

Headend Engineer
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: Responsible for the design and implementation of reception and distribution of off-air, satellite, microwave and tape originated programming to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the design, installation, construction, operation and repair of all equipment associated with the headend and signal distribution network.

MAJOR DUTIES: Design, maintain, rack and install head end equipment and headend infrastructure
Installs and maintains satellite and off-air video acquisition equipment and infrastructure
Read and understand all Engineering provided drawings
Designs and maintains Fiber Optic Networks and handling procedures
Designs and maintains IPTV network equipment and systems
Read and understand wire list and project schematics
Identifies issues and analyzes their system impact
Install and activate any required equipment for successful implementation
Turn up and test equipment
Design and maintain Wave Division Multiplexing and Digital Video Architecture networks
Connect and terminate coaxial and audio wires
Performs troubleshooting and correct problems
Perform other functions as outlined by the Headend Manager
Review scheduling of associated projects and identify any possible conflicts
Maintain and submit all documentation (as built drawings, progress and issues report, expense reports, timesheets, etc.) in a timely manner
Install and neatly dress all associated wiring
Perform other duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:
Extensive knowledge of video headend design, management and testing,
Ability to develop standards and procedures,
Ability to understand WDM, Digital Video, and IPTV network technologies and the activation of like networks,
Be able to identify and correct problems as they arise,
Ability to prepare clear and concise instructions and maintain required records,
Ability to establish and maintain effective working relationships with City officials, department heads and other key personnel; strong oral and written communication skills,
Extensive knowledge of Scientific Atlanta video equipment is highly preferred,
Knowledge of Cisco and/or Alcatel routing and switching equipment,
Must have a thorough knowledge of IPTV video equipment including experience with GPON networking equipment,
Knowledge of video capture, transport and encoding technologies including satellite capture, HD-SDI, MPEG2, MPEG4 and MPEG2 Transport Streams, and
Knowledge of advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, QAM).

SUPERVISORY CONTROLS: The Headend Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city hardware and software policies, and network wiring standards and codes. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY: The work consists of varied technical and supervisory duties. The amount of work to be performed contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the City’s municipal owned Fiber to the Premise Network. Successful performance results in the efficient operation of computer systems, and the municipal owned fiber network: Video, telephone and internet services.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high deree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom or warehouse and occasionally outdoors in old or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has the ability to manage projects and personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a Baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to give years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Headend Engineering Manager
Pay Range: $70,694.60 – $110,283.59 (24)

JOB SUMMARY: This position is responsible for managing the Headend engineering, system planning and internal support functions of the department.

MAJOR DUTIES:
Plans for the enhancement and growth of Headend systems, including predicting increased capacity needs for all aspects of the City’s video, voice and data systems. Plans for the construction and expansion of Headend facilities, including power, cooling, and redundancy to insure stable operations of City’s video, voice and data systems.
Researches emerging technology trends and creates long range plans for adding new services to City telecommunications and applications portfolio.
Plans for the upgrade and replacement of all core Headend infrastructure.
Plans for the upgrade of existing application services to insure all City systems are current and supported.
Develops standards, procedures, and policies for the management and maintenance of all Headend facilities.
Develops and oversees routine maintenance plan for all Headend facilities and systems.
Establishes direction for the Headend engineering and internal support teams.
Develops and oversees technical training programs for Departmental staff.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of video Headend systems.
Knowledge of network administration and engineering.
Knowledge of voice systems.
Knowledge of local, state, and federal laws and regulations pertaining to telecommunications.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Headend Engineering Manager assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial and technical duties.

SCOPE AND EFFECT: The purpose of this position is to manage the broadband engineering team and Headend facilities. Success in this position provides reliable and cost effective video, voice, and data services.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Network Administrator (2), Server Administrator (2), Headend Technician (1), Web Master (1), Micro Computer Technician (1), Business System Analyst (1), and Computer Operator (1).
MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a master’s degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Heavy Equipment Operator
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position operates heavy equipment in support of the installation, maintenance, and repair of the electric distribution system.

MAJOR DUTIES:
Clears right-of-way under transmission lines.
Operates heavy and specialized equipment in support of the department; assists with the pruning and removal of trees, cleaning of cleared areas, and cutting and chipping of limbs.
Operates chipper truck, crane, dump truck, bucket truck, tractor trailer, tractor, and hydraulic boom.
Assists in the application of herbicide at substations, city lawns, parking lots, and sidewalks.
Makes minor repairs and adjustments to equipment as necessary.
Hauls dirt to job sites; delivers and picks up transformers, trucks, parts, and various tools.
Responds to after-hours emergency calls.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the operation and maintenance of heavy equipment such as chipper truck, crane, dump truck, bucket truck, tractor trailer, tractor, and hydraulic boom.
Knowledge of traffic laws and regulations.
Knowledge of relevant safety procedures and guidelines.
Skill in the use of heavy equipment such as chipper truck, crane, dump truck, bucket truck, tractor trailer, tractor, and hydraulic boom.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, OSHA standards, and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the operation of heavy equipment. Work performed in inclement weather contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to operate heavy equipment in support of the installation, repair, and maintenance of electric distribution equipment. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over assigned personnel.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform basic mathematical calculations.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment.

In Environmental Services, the possession of a Class B Commercial License is required within six months of date of hire.

Help Desk Administrator
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position is responsible for administering the help desk system and responding the help desk trouble tickets.

MAJOR DUTIES:
Responds to Help Desk calls for computer, applications, and VOIP phone support.
Installs and supports software, computer hardware, and networking hardware.
Administers server and user accounts.
Troubleshoots residential and commercial HSI, Voice, and Video issues.
Setup and troubleshoots internal, residential and commercial email accounts in Outlook, Windows Live Mail, Mac Mail, Thunderbird, and various smart phones.
Helps develop standards, procedures, policies for supporting internal and external operations.
Oversees technical training programs and helps train departmental staff.
Responsible for maintaining inventory and lease records for internal IT support.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of computer hardware and software problems, and applications.
Knowledge of network administration.
Knowledge of voice systems.
Knowledge of local, state, and federal laws and regulations pertaining to telecommunications.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Headend Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES:
Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of varied technical duties and interacting with various departments on any given day. The need to perform multiple tasks contributes to the complexity of the work.

PERSONAL CONTACTS:
Contact is primarily with City employees, occasionally with customers, vendors and the general public.

PURPOSE OF CONTACTS:
Contacts is typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS:
The work is most often performed while sitting, standing, walking, bending, crouching, or stooping. The employee infrequently lifts light to medium-heavy objects. Employee must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has the ability to manage projects and personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of an associates degree in a course of study related to the occupational field.
The ability to obtain and maintain Microsoft Certified Professional certification in Desktop and Applications categories, CompTIA A+, CompTIA Network+, or CompTIA Security+.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Human Relations Assistant
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: Positions in this classification provide professional assistance in the planning, design, and delivery of programs and activities for the City’s Human Relations Division.

MAJOR DUTIES:
Conduct customer intake and maintain transaction files.
Investigate, mediate, and conciliate various discrimination complaints and disputes.
Serve as staff liaison to community groups, and neighborhood associations.
Facilitate communications between customers and other public service agencies.
Administer the City’s Youth Service Program.
Present and attend programs and activities designed to provide leadership and job readiness skills for youth and other targeted groups within the community.
Conduct research, gather and compile data needed to support grant applications.
Organize and maintain customer intake and transaction files.
Assist manager with providing professional and administrative support to Human Relations Commission and ADA Committee leaders.
Coordinate community events to include: Purchase, delivery and payment of vendor services, materials and supplies; coordination of City department services.
Research and provide professional assistance to manager as needed.
Establishes and maintain effective working relationships with manager, co-workers; City officials, Human Relations Commission, ADA Committee members, and the public.
Perform related duties as assigned.
KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION
KNOWLEDGE OF:
Federal, state and local regulations affecting Human Relations programs.
Interviewing techniques.
Discrimination issues.
Governmental operations.
Research procedures.
Report writing.
SKILL IN:
Conducting Investigations.
Presenting ideas effectively in oral and written format.
Exercising good interpersonal communications when interacting with the manager, co-workers, general public, and City officials.
Using a computer and related software.

MINIMUM QUALIFICATIONS:
Any combination of education and experience equivalent to a Bachelors degree with major coursework in Sociology, Social Work, Public Administration, or a related field.

Human Relations Officer
Pay Range: $58,022.35 – $90,514.87 (22)

JOB SUMMARY: This position performs responsible professional and administrative work in the development and supervision of the City’s human relations program.

MAJOR DUTIES:
Receives and investigates complaints of discrimination in housing, employment, education, public services and accommodations.
Negotiates and facilitates resolution of potentially volatile and controversial human rights situations.
Serves as liaison among clients, government agencies, and civic and business organizations.
Interprets human and civil rights laws and regulations.
Develops, implements, and oversees community oriented programs that promote and advance good community relations.
Initiates a community information and relations program to inform business and civic and service agencies and organizations regarding the mission of the human relations office.
Establishes positive and proactive interaction with local property developers, realtors, and builders.
Builds membership and enhances the activities and involvement of the Youth Council.
Serves as staff liaison to the Wilson Human Relations Commission and the Wilson Committee for Persons with Disabilities; provides administrative and logistical support to these organizations.
Promotes human diversity training for city employees.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of sociological and psychological beliefs, norms, practices and stereotypes.
Knowledge of agencies and resources for resolving client concerns.
Knowledge of management and supervisory principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the evaluation of community needs and the design and implementation of appropriate community programs.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The City Manager or Assistant City Manager assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include the by-laws of the Human Relations Commission and the Wilson Committee for Persons with Disabilities, various human and civil rights laws, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application. This position develops department guidelines.

COMPLEXITY: The work consists of varied administrative and technical duties. The difficulties involved in conflict resolution contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is direct the human relations functions of the city. Successful performance facilitates good human and community relations within the City of Wilson.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, attorneys, representatives of government agencies, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office and at civic and community events.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Human Relations Assistant (2).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Human Resources Assistant
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position provides support in all functional areas of the human resources department, which may include recruitment and employment, personnel records, employee relations, benefits administration, organization development and training, general liability, safety and health and workers compensation.
MAJOR DUTIES

Represents the Human Resources Department in a professional and positive manner at all times.Assists with the day-to-day efficient operation of the Human Resources office.

Assists with employee relations. Assists with city-wide committee facilitation and participation as applicable. Assists with maintenance of employee files. Verifies employment for outside agencies as requested. Provides support with City-wide events/ functions as requested. Supports direct deposit verification process. Completes requisitions and submits appropriately. Generates and processes purchase orders.

Greets employees and other visitors to the Human Resources office.

Manages incident/accident initial reporting.

Assists workers compensation coordinator with file maintenance, payment processing, reporting, documentation and other tasks as needed.

Assists with annual open enrollment activities, including data input, as needed.

Assists with ongoing administrative and technical needs of the Employee Health and Wellness Center.

Performs other duties as requested.
WORK ENVIRONMENT:

The work is typically performed while sitting at a desk. The employee occasionally lifts light objects. This work is performed in an office.

MINIMUM REQUIREMENTS AND EXPERIENCE:

An associate’s degree in Human Resources or a related field at minimum with 2-4 years of experience is required. Bachelors Degree Preferred.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment.

Proficiency in Excel, PowerPoint and Word; and strong interpersonal skills with a professional demeanor.

Knowledge of modern office procedures and practices. Knowledge of city recruitment, application, and hiring process. Skill in the operation of computers and other standard office equipment. Skill in oral and written communication.

Human Resources Coordinator
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY:: Under the direction of the Human Resources Director, performs professional work related to the administration of human resources management, employee development and customer service; trains employees and supervisors; performs various Human Resources functions as required.
MAJOR DUTIES Administers various human resources plans and procedures for all employees;
Assists in development and implementation of personnel policies and procedures;
Participates in developing department goals, objectives and systems;
Assists in coordinating performance evaluation process for supervisors and managers;
Benefits administration to include claims resolution, change reporting and recording, communicating benefits information to employees;
Coordinates recruitment for all positions, including job postings and screening of applications; conducts all onboarding activities including background and reference checks, new employee orientations and other activities related to hiring, as needed;
Assists in development and evaluation of reports, decisions and results of the department in relation to established goals;
Assists in writing and revising job descriptions;
Conducts benchmarking surveys and research for compensation comparisons/decisions.
Maintains compliance with federal and state employee laws and regulations;
Participates in administrative staff meetings and attends relevant meetings and seminars;
Maintains organization charts for the organization;
Provides HR guidance to departments when requested;
Identifies, develops and delivers training needs for organization and assists departments with training needs and training compliance; evaluates and monitors success of training programs;
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. This work is performed in an office.

Minimum Requirements and Experience (Including Licenses):Considerable knowledge of:
Principles and practices of human resources management;
Employment laws and regulations;
Dynamics of employee development;
Training program design, development and delivery;
Competency commonly associated with the completion of a Bachelors degree in Human Resources or a course of study related to the occupational field and/or 5-8 years of related experience;
Municipal HR experience preferred;
IPMA-HR and/or PHR/SHRM certification required;
Other assigned duties as required

Specific knowledge and skills:
Excellent oral and written communication skills;
Strong interpersonal skills; effectively build relationships of trust with employees at all levels;
Ability to multi-task effectively, while meeting various deadlines;
Willingness and ability to take initiative, anticipate needs, solve problems and implement solutions to further the goals and objectives of the department;
Employee event planning and management;
High level and quality of customer service;
Strong teamwork

Human Resources Generalist
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for the management and oversight of specific HR department operations. Must be familiar with self-insured benefits.

MAJOR DUTIES: Serves as the Retirement Coordinator for employees and manages the Retirement System and all aspects of retiree benefits.
Assists in the creation and implementation of policies, procedures, and directives.
Manages the self-insured health fund; audits and reconciles vendor invoices; oversees eligibility; writes communications to vendors and participants. Manages and reconciles group and voluntary life insurance programs, and payments to medical and life insurance plans.
Monitors health claims, tracks and manages payments, troubleshoots discrepancies and other problems.
Keeps abreast of benefit trends and regulations that might impact the City or can improve our benefit packages.
Coordinates a comprehensive orientation program for new hires.
Performs other duties as required.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of human resources principles and practices.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of city personnel policies and procedures.
Skill in providing excellent customer service.
Skill in the operation of computers and other standard office equipment.
Skill in planning and organization.
Skill in public speaking and public relations.
Skill in oral and written communication.

GUIDELINES: Guidelines include department standard operating procedures, city personnel policy manual, HTE Guidelines, BCBS Blue E Guidelines, plan design summaries, and federal and state regulations. These guidelines require judgment, selection, and interpretation in application.
SUPERVISION RECEIVED AND EXERCISED: Works under the general supervision of the Assistant City Manager.

COMPLEXITY: The work consists of varied administrative and technical duties. Strict deadlines contribute to the complexity of the position.
The purpose of this position is to manage specific operations of the Human Resources department.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, retirees, vendors and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.

WORK ENVIRONMENT: This work is performed in an office.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a batchelors’ degree in Human Resources or a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Municipal HR experience preferred.
SHRM Certification preferred.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Human Resources Specialist
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY:
Responsible for delivering all facets of recruiting success throughout the organization. Coordinate with department heads in order to identify the types of candidates that are required for the organization. Executing and planning workforce planning strategies, maintaining records that pertain to company requirements and job responsibilities, identifying and recruiting the best applicants for particular job profiles, scanning and reviewing multiple resumes, analyzing the knowledge, skills and experience of candidates. May include creating job descriptions, developing a pool of qualified candidates, building networks in order to locate qualified candidates increase awareness of the company or organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinantes the recruitment and selection process.
Insures effective and fast recruitment processes both internally and externally.
Obtains position authorization, review job description for accuracy and update if necessary, post internal notice, compose and place newspaper and website ads for public notice of job openings.

Monitors hiring process and records; coordinate and advise management personnel and applicants.

Schedules testing and/or interviews, screen applicants according to established criteria.

Conducts initial employee orientation with each new hire to include communications on City policies and programs, assistance with employee questions regarding pay and benefits.
Partners with managers and supervisors to provide recruitment and selection services; participates in regional recruitment efforts; trains managers and supervisors in interviewing techniques; attends job fairs.
Observes jobs and interviews workers and supervisory staff to determine job and worker requirements.
Creates and implements the City’s exit process with the Benefits Administrator.

Generates and distributes Employee Status Change Reports.

Maintains an updated roster of participant placements and potential job opportunities.
Provides current recruitment knowledge and trends within the market overall.

Creates contacts within the industry as well as attend job and career fairs, develop working relationships with colleges and universities to assist in recruiting.
Conducts prescreening interviews, writing rejection letters, preparing offer packages and preparing new employee orientation packages.
Performs other duties as requested.
SUPERVISION RECEIVED AND EXERCISED
Works under the direction of Human Resources & Risk Services Director. No formal supervisory responsibilities.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
Graduation from an accredited four-year college or university with a degree in human resources, business or related field or commensurate experience.
A minimum of three years of Human Resources experience with an emphasis on recruitment. A strong knowledge of federal, state and local laws and regulations; Proficiency in Excel, PowerPoint and Word;
Strong interpersonal skills with a professional demeanor.
PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
The employee may be required to push, pull, lift, and/or carry up to 10 pounds. The noise level in the work environment is usually moderately quiet.

Human Resources Technician
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position provides technical and administrative support in functional areas of the Human Resources department, which may include personnel records, legal and regulatory compliance, recruitment and employment, employee relations, job evaluation, compensation management, benefits administration, organization development and training, safety and health, worker’s compensation and general liability.

MAJOR DUTIES: Represents the Human Resources Department in a professional and positive manner at all times.
Assists with the day-to-day efficient operation of the Human Resources functions, including Personnel, Workers’ Compensation, General Liability, Health and Safety and Wellness.
Manages employee files and the HR filing system (paper and digital systems).
Ensures regulatory and legal compliance of all aspects of employee files.
Assists with maintenance of workers’ compensation and general liability system.
Assists with coordination of health and wellness testing and other programs.
Assists with employee relations.
Assists with recruiting and staffing.
Assists with the tracking system for performance management and improvement.
Assists with city-wide committee facilitation and participation.
Verifies employment for outside agencies as requested.
Provides support with City-wide events/ functions as requested.
Supports direct deposit verification process.
Completes requisitions and submits appropriately.
Generates and processes purchase orders.
Greets and assists visitors and answers phone calls.
Performs other duties as requested.

WORK ENVIRONMENT: The work is typically performed while sitting at a desk. The employee occasionally lifts light objects. This work is performed in an office.

MINIMUM QUALIFICATIONS:
An associate’s degree in Human Resources or a related field at minimum with 2-4 years of experience is required. HR experience preferred.
Knowledge of Human Resources practices, principles, commonly-used concepts, laws, regulations, policies and procedures.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Proficiency in Excel, PowerPoint and Word; and strong interpersonal skills with a professional demeanor.
Knowledge of modern office procedures and practices.
Skill in the operation of computers and other standard office equipment.
Skill in oral and written communication.
Knowledge of customer service concepts and ability to provide a high level of service.

Inflow & Infiltration Coordinator
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position is responsible for locating sources of inflow and infiltration into the sanitary collection system.

MAJOR DUTIES:
Visually inspects the sanitary sewer collection system for inflow and infiltration activities by visually monitoring mains for flow amounts and by inspecting manholes.
Writes inflow and infiltration reports for the CCTV inspection crew and manhole rehabilitation crew to locate or repair problem areas.
Installs, maintains, and removes computerized flow monitoring equipment.
Reviews data and creates reports from information gathered from flow monitors.
Performs smoke and dye testing to located additional sources of inflow and infiltration; maps and documents all test results.
Maintains and repairs sanitary sewer easement; mowing, side cutting, removing trees and debris, repairs drainage problems, and grades.
Makes repairs to the sanitary sewer, water distribution, and storm systems.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the control of inflow and infiltration into the sanitary collection system.
Knowledge state laws and regulations concerning sanitary sewer rights-of-way.
Knowledge of all applicable city codes and ordinances.
Skill in the interpreting data gathered by computerized rain and flow monitoring equipment.
Skill in the creation of maps.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city policies and procedures, relevant, state, federal, and local regulations, OSHA, DOT and DMV standards, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the location of inflow and infiltration into the sanitary collection system. The need to work in confined spaces contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to locate inflows and infiltrations into the system. Successful performance contributes to the repair, replacement, and rehabilitation of the system.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed at work sites. The employee is exposed to much noise, dust, dirt, grease, and machinery with moving parts. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and a Class A Commercial Driver’s License (CDL) within six months of hire.

Inspections Manager
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position is responsible for the day to day operations of the Neighborhood Improvement and Construction Standards Program Areas of the Department.

MAJOR DUTIES:
Plans, directs, supervises and participates in various inspection and code enforcement activities
Prepares and maintain appropriate records and files.
Instructs, assigns and reviews the work of subordinates.
Performs site visits with staff as required to offer assistance and review problem cases.
Interprets the building, minimum housing and nuisance codes.
Assists in the development of departmental policies, budgets and work plans.
Issues stop work orders, citations and warnings as appropriate in order to achieve compliance with building, housing and nuisance codes.
Works with boards, commissions, citizens groups and trade organizations to improve service delivery.

Maintains current knowledge of best inspections practices and willingness to provide alternatives to customers to achieve compliance with appropriate codes.

Advises the department head on building, nuisance, housing and zoning code matters.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.

A skillful team builder and manager of subordinates and projects as assigned.

Ability to communicate effectively and to handle contentious situations appropriately.
Skill in performing inspections of new and existing homes and commercial buildings.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.
Skill in oral and written communication.
Ability to prepare factual reports and present same to appropriate boards or commissions.

SUPERVISORY CONTROLS: The Director assigns work in terms of general instructions.

GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical, mechanical, and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and technical duties.

SCOPE AND EFFECT: The purpose of this position is to perform inspections of new and existing buildings to enforce codes and ordinances. Successful performance ensures compliance with building, housing and nuisance codes.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, attorneys, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, or walking. The employee occasionally lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct management responsibilities for the day to day operations of the Neighborhood Improvement and Construction Standards program areas of the Department.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of bachelor’s degree from an accredited college or university with major course work in engineering, architecture, construction management or a related field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with a minimum of six years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain the appropriate state certification for the type of inspection(s) conducted. At a minimum, a Level II certification shall be held in all and a Level III certification shall be held in one of the following trade areas: Building, Plumbing, Mechanical or Electrical.
Extensive knowledge of supervisory practices commonly associated with at least three years previous supervisory experience in the inspections field.

Inspections Technician
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position performs technical and administrative duties in the facilitation of permits, applications, and requests for inspections.
MAJOR DUTIES:

Prepares, routes, processes, and distributes building, electrical, plumbing, mechanical, insulation, fire, sign, and demolition permits.

Receives and processes gas, water, and sewer taps and processes monies for each.

Enters inspection requests and results in computer programs.

Receives monies; balances cash drawer; receives credit card payments.

Mails certified notices for abandoned vehicles, nuisance abatements; maintains accounts payable and receivable for contract work; bills appropriate owners.

Receives incoming calls and customers and directs accordingly.

Takes and prepares minutes for various meetings; prepares correspondence; updates computer files; purchases and maintains supplies for department; process requisitions, purchase orders, refunds, and travel expenditures.

Assists in registering staff for training workshops; makes travel arrangements.

Updates and maintains office listing of addresses assigned to subdivisions.

Processes asbestos permits.

Notarizes documents as needed.

Processes payment for state for homeowner’s recovery fund.

Maintains occupancy load data and types certificates for commercial properties as required.

Applies code enforcement fines for necessary properties.

Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:

o Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.

o Knowledge of modern office practices and procedures.

o Skill in the operation of computers and other standard office equipment.

o Skill in planning, organization, and decision making.

o Skill in interpersonal relations.

o Skill in oral and written communication.
SUPERVISORY CONTROLS: The Inspections Manager assigns work in terms of general instructions. The Inspections Manager also spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, and relevant city, state, and federal laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related technical and administrative duties. Frequent changes in codes and regulations contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to perform technical and administrative functions in support of the department. Successful facilitates the efficiency and effectiveness of the department.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, property owners, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Key Accounts Administrator
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position is responsible for managing all key accounts for the department.

MAJOR DUTIES:
Coordinates, edits and bills the top sixty municipal, industrial, and large commercial customers.
Obtains meter readings from city personnel and inputs to spreadsheet; evaluates complex data to determine that proposed billing is in line with customer’s billing history; verifies that system billing is in line with spreadsheet evaluation; combines system bill with spreadsheet evaluation documentation; mails bills to key account customers.
Coordinates key account activities; coordinates department response to key account activities; meets with key account customers on a regular basis.
Serves as Wilson Energy rate expert; responds to customer questions; coordinates changes in rate structure and cost basis; explains billing to customers.
Manages natural gas supply; monitors daily system loads; schedules peak standby gas; coordinates with natural gas supplier and marketer; reconciles billing from natural gas supplier and marketer.
Negotiates monthly natural gas rates with interruptible industrial and large commercial customers.
Establishes key performance indices and tracking information for budget monitoring, key account customer information, and management control.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of utility rate design and application.
Knowledge of detailed billing criteria.
Knowledge of local, state, and federal laws and regulations pertaining to utilities and utilities billing.
Knowledge of local government budgeting, financial management and purchasing practices.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Director assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and city utility rates. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial and technical duties.

SCOPE AND EFFECT: The purpose of this position is to manage the city’s key accounts.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, customers, representatives of utilities suppliers, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table.

WORK ENVIRONMENT: The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Laboratory Supervisor
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for performing technical and administrative work in the management of a certified drinking water laboratory.

MAJOR DUTIES:
Collects distributions samples throughout the City of Wilson using colilert and HPC methods; collects samples from water plants for outside testing.
Oversees the performance of daily tests including conductivity, chlorides, fluorides, total solids, nitrates, sulfides, phosphates, silica, lead, copper, odor, and others as required.
Orders all laboratory supplies for water plants.
Performs proficiency testing to maintain laboratory certification.
Responds to customer complaints by collecting and analyzing water samples; maintains records of complaints.
Maintains all laboratory data in support of state lab inspections and other regulatory programs.
Calibrates and standardizes conductivity meter, balances, and turbidmeters monthly; performs temperature checks on autoclaves; performs thermometer checks for state audit; maintains all laboratory equipment.
Performs laboratory inspections for each water plant; conducts annual safety meetings
Enters all plant data into computer; revises new spreadsheets for the laboratory; prepares solutions and laboratory reagents to perform the required analysis.
Performs special sampling for city inspectors and water leak technicians.
Trains new employees in bacteriological methods and other water analyses.
Maintains lab in good operating condition; interprets test results and records findings on a daily basis.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of modern techniques, equipment, and procedures for the laboratory testing and analysis of water samples.
Knowledge of federal, state, and local laws, ordinances, and regulations related to water analysis.
Skill in interpreting laboratory test results.
Skill in collection of water samples and the performance of laboratory tests and analyses.
Skill in performing mathematical computations.
Skill in the use of a computer.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Water Treatment Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include federal, state and local regulations, city policies, and standard operating procedures for the Water Treatment Division. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of related administrative and technical duties. The need to respond to customer complaints contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the water treatment laboratory in the collection, testing, and analysis of water. Successful performance ensures safe drinking water for city residents and visitors.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, state and federal agency personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office or laboratory. The employee may be exposed to contagious or infectious diseases, or irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain an appropriate state-certified license for water or wastewater treatment or distribution as appropriate.

Laboratory Technician I
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position is responsible for performing chemical, physical, and biological analysis of wastewater, industrial wastes and by-products of water and wastewater treatment processes. An incumbent in this position may be designated as Laboratory Technician I or II.

MAJOR DUTIES:
Performs chemical and biological analysis and microscopic studies of wastewater samples, industrial wastes, and by-products of the treatment process to determine chemical constituents for efficiency of treatment and compliance with regulations.
Reviews laboratory data for accuracy and precision of analysis;
Interprets test results and records on daily basis;
Prepares data summary reports;
Prepares mandatory reports for state and federal agencies.
Maintains inventories of lab chemicals and supplies;
Maintains lab equipment; recommends purchase of new lab equipment;
Assists the Pretreatment Coordinator with inspections, long term monitoring, and industrial waste surveys.
May be required to perform sample collection duties as primary job function or as back-up to the designated primary collection person.

The ability to perform field analyses will be required.

Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles of organic and inorganic chemistry including quantitative and qualitative analysis.
Knowledge of chemical, physical, and bacteriological analyses of water.
Knowledge of modern laboratory equipment.
Knowledge of federal, state, and local laws, ordinances, and regulations related to wastewater treatment and laboratory analyses.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the performance of laboratory analysis of water samples.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Chemist assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include federal, state and local regulations, including North Carolina 15 NCAC 2H Regulations, the Code of Federal Regulations, EPA Methods for the Analysis of Water and Wastewater, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the laboratory analysis of water samples, sample collection and field analysis. Frequently changing regulations contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform chemical and biological analysis of wastewater, industrial waste, sample collection, field analysis and by-products of the water treatment process. Successful performance ensures compliance with state and federal environmental regulations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, vendors, industrial users, state and federal agency personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects (up to 75 lbs), must be able to move up to 50 lbs going up and down stairs, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, laboratory, industries, wastewater collection system and at wastewater treatment plant facilities. The employee is exposed to contagious and infectious disease and irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain an appropriate state-certified license for water or wastewater treatment or distribution as appropriate.

Laboratory Technician II
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position is responsible for performing chemical, physical, and biological analysis of wastewater, industrial wastes and by-products of water and wastewater treatment processes. An incumbent in this position may be designated as Laboratory Technician I or II.

MAJOR DUTIES:
Performs chemical and biological analysis and microscopic studies of wastewater samples, industrial wastes, and by-products of the treatment process to determine chemical constituents for efficiency of treatment and compliance with regulations.
Reviews laboratory data for accuracy and precision of analysis;
Interprets test results and records on daily basis;
Prepares data summary reports;
Prepares mandatory reports for state and federal agencies.
Maintains inventories of lab chemicals and supplies;
Maintains lab equipment; recommends purchase of new lab equipment;
Assists the Pretreatment Coordinator with inspections, long term monitoring, and industrial waste surveys.
May be required to perform sample collection duties as primary job function or as back-up to the designated primary collection person.

The ability to perform field analyses will be required.

Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of city and department policies and procedures.
Knowledge of the principles of organic and inorganic chemistry including quantitative and qualitative analysis.
Knowledge of chemical, physical, and bacteriological analyses of water.
Knowledge of modern laboratory equipment.
Knowledge of federal, state, and local laws, ordinances, and regulations related to wastewater treatment and laboratory analyses.
Skill in planning, organizing, and prioritizing work.
Skill in performing mathematical computations.
Skill in the performance of laboratory analysis of water samples.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Chemist assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include federal, state and local regulations, including North Carolina 15 NCAC 2H Regulations, the Code of Federal Regulations, EPA Methods for the Analysis of Water and Wastewater, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related duties in the laboratory analysis of water samples, sample collection and field analysis. Frequently changing regulations contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform chemical and biological analysis of wastewater, industrial waste, sample collection, field analysis and by-products of the water treatment process. Successful performance ensures compliance with state and federal environmental regulations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, other local government officials, vendors, industrial users, state and federal agency personnel, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects (up to 75 lbs), must be able to move up to 50 lbs going up and down stairs, uses tools or equipment requiring a high degree of dexterity, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, laboratory, industries, wastewater collection system and at wastewater treatment plant facilities. The employee is exposed to contagious and infectious disease and irritating chemicals. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of or ability to readily obtain an appropriate state-certified license for water or wastewater treatment or distribution as appropriate.

Landscape Specialist
Pay Range: $33,703.14 – $52,576.90 (13)

JOB SUMMARY: This position will be responsible for landscape areas in all City Parks, Athletic Facilities, Downtown and all other City Facilities.

MAJOR DUTIES:
Performs and coordinates landscape and turf areas in various areas of the city.
Performs daily work duties and oversees staff
Performs maintenance on turf and landscape equipment.
Performs inspections of equipment used in working on landscape and turf areas and provides maintenance and repair.
Performs all duties involved with landscape and turf areas in the downtown area and other city facilities.
Provides scheduling of maintenance on landscape and turf areas.
Operates machinery, mowers, tractors and other equipment relevant to landscape and turf areas.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and care of landscape and turf areas.
Must have a minimum of a two year degree in Turf and Ornamentals and 5 years’ experience
Knowledge of the equipment needed for care of landscape and turf areas.
Knowledge of the repair and maintenance of equipment.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of such equipment as a tractor, Gator or other applicable machinery.
Skill in the supervision of personnel.

SUPERVISORY CONTROLS: The Parks Manager and /or Athletic Crew Supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDLINES: Guidelines include department standard operating procedures, Parks and Recreation Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied supervisory and technical duties.

SCOPE AND EFFECT: The purpose of this position is to provide needed care and maintenance to the City’s plant beds and turf areas.

PERSONAL CONTACTS: : Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT: The work is typically performed outdoors, and occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals, and requires the use of protective devices such as masks, gloves, or goggles.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Operators and Technicians in the Parks Department.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a an Associate’s Degree in horticulture, turf grass management, or a related field and 3-5 years of closely related experience, or an equivalent combination of education and experience.
Experience in a municipal or private recreation setting, which include supervision and administration experience, or an equivalent combination of education and training;
Certified Parks and Recreation Professional preferred;
A valid North Carolina Driver’s License required and endorsement CDL Class A within 12 months required. Must obtain a NC pesticide license within 12 months of hire.

Lead Gas Meter Technician
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for performing supervisory and technical duties in support of the meter service functions of the department and supports the Gas Meter and Regulatory Supervisor.

MAJOR DUTIES:
Trains, directs, and oversees daily operations of the gas meter shop activities.
Investigates customer complaints and concerns involving meter technicians and meter readings.
Responsible for the Gas AMI project.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of local geography.
Knowledge of the function and operation of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations as it pertains to the Gas Division.
Knowledge of meter service operations.
Skill in the operation of hand held computers used in the recording of meter data.
Skill in the operation of computers and other standard office equipment.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Gas Meter and Regulatory Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDLINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical and supervisory duties. Inclement weather conditions and field obstacles contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to oversee the gas meter reading and AMI installation operations of the department. Successful performance facilitates and promotes accurate utility billing and customer satisfaction.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. Work requires the use of protective devices such as goggles and gloves. The employee may be exposed to much noise, dust, dirt, grease, machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position does not have any direct reports, but when filling in for absent Gas Meter and Regulatory Supervisor, will supervise related Gasline Technician III’s and Welders.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated and obtain a Class A Commercial Driver’s License (CDL) within six months of hire.

Lead Facility Services Technician
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair and maintenance of city buildings. This position assists the Facilities Supervisor with overseeing the cleaning of the city buildings and properties. This position will give direction for the Facility Services Cleaning Crew Leader.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding HVAC, plumbing, electrical, structural, locks, automatic gates, and overhead doors; supervises and participates in repair and maintenance duties.
Develops work schedules for building maintenance; prioritizes work duties; provides detailed description of location and nature of work to assigned personnel.
Maintains inventory and purchases building maintenance supplies.
Assists with the development of the annual budget.
Develops troubleshooting and maintenance schedules and protocols.
Coordinates work with contractors.
Attends safety and OSHA compliance meetings; attends training sessions as required.
Directs Facility Services Cleaning Crew Leader.
Handles communication in regards to the cleaning of city buildings and properties.
Coordinate work with the cleaning crews.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of HVAC equipment.
Knowledge of plumbing and electrical standards, materials, techniques, and equipment.
Knowledge of the standards, materials, techniques, and equipment used in the maintenance and repair of municipal buildings.
Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
Skill in the operation of specialized maintenance equipment.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Facility Services Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDLINES: Guidelines include department standard operating procedures, state and local building, plumbing, electrical, and HVAC codes, and relevant city, state, and federal laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. The amount of equipment to be maintained contributes to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to perform specialized technical duties in the repair and maintenance of city buildings as well as provide assistance in maintenance. Successful performance results in a safe and attractive environment for employees and citizens.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, a warehouse or stockroom, or outdoors, occasionally in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
This position works a schedule of Monday through Friday, and may be required to work nights and weekends. This position will serve a rotational call for emergency response.

Lead Fleet Mechanic
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position is responsible for performing mechanical repair and maintenance duties on city vehicles.

MAJOR DUTIES:
Inspects, diagnoses, and locates malfunctions in mechanical, electrical, air and hydraulic systems on city vehicles and equipment; performs general and skilled mechanical, hydraulic and fabrication work.
Replaces or repairs faulty parts including wheel bearings, clutches, oil seals, shock absorbers, exhaust systems, steering components, hoses, and electrical system.
Operates complex diagnostic equipment and hand and power tools used to repair and maintain city vehicles.
Responds to emergency situations and makes repairs in the field; arranges transport of disabled vehicles to shop.
Performs North Carolina inspections; inspects and replaces emission control devices; completes inspection forms.
Maintains work time and material records.
Performs preventive maintenance on vehicles and equipment.
Cleans and washes motorized equipment as necessary; performs general cleaning and maintenance necessary to keep department tools and equipment in operable condition.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the methods, tools and equipment used in the maintenance and repair of gasoline and diesel powered equipment.
Knowledge of fuel, braking, hydraulic, electrical, and mechanical systems.
Knowledge of diagnostic equipment, and hand and power tools used in the maintenance and repair of vehicles and equipment.
Knowledge of city personnel procedures.
Skill in the maintenance and repair of vehicles and equipment.
Skill in the use of portable computer diagnostic equipment.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Fleet Manager or Fleet Maintenance Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city safety policies and procedures, OSHA, EPA, and UST standards and regulations, repair manuals and vehicle specifications, and local, state, and federal laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. The complexity of the systems in need of repair contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to maintain and repair city vehicles and equipment. Successful performance helps ensure that the city’s vehicle and equipment needs are met by a fleet of safe and well maintained vehicles.

PERSONAL CONTACTS: Contacts are typically with other city employees, and vendors.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently standing, walking, crouching, bending, or stooping. The employee frequently lifts light, and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in a garage. The employee may be exposed to much dust, dirt, grease, and to machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Lead Line Technician
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY::
This position is responsible for participating in the construction, operation and maintenance of the electric distribution system while energized at primary and secondary voltages. Incumbent assumes a supervisory role when electric crew supervisors are not present.
MAJOR DUTIES
Climbs utility poles to install hardware, fuses and transformers;

Maintains existing high and low voltage lines;

Performs switching and grounding of distribution lines;

Installs and removes cross-arms, lightning arresters, primary and secondary lines and span guys;

Operates a bucket truck and digger derrick;

Pulls wire to install electric utility distribution system;

Installs underground utility services;

Maintains and repairs substation equipment;

Ties in conductors and changes insulators;

Maintains and repairs street and rental lights;

Responds to after-hours emergency calls;

Assists in directing the daily operation of the electric line crew;

Performs other related tasks as assigned.
PHYSICAL DEMANDS:
The work is typically performed while intermittently sitting, standing, stooping or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity and must distinguish between shades of color. The work is typically performed outdoors, occasionally in cold, hot or inclement weather and may require the use of protective devices.

Minimum Requirements and Experience (Including Licenses):
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities
Knowledge of safety procedures and guidelines
Skill in the use of electric hot line tools and equipment
Skill in climbing utility poles and repairing elevated distribution equipment
Skill in the operation of a bucket truck and digger derrick
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions, and to be able to answer questions and resolve problems, usually associated with one to three years of experience as a Line Technician III
Possession of or the ability to readily obtain a valid Class A Driver’s License issued by the state of North Carolina within six months of hire.

Lead Meter Services Technician
Pay Range: $32,079.14 – $50,043.45 (12)

JOB SUMMARY: This position is responsible for performing supervisory and technical duties in support of the meter service functions of the department.

MAJOR DUTIES:
Trains, directs, and supervises personnel.
Maintains meter reading programs on computer; prepares monthly read and route assignment schedule to correspond with billing schedule.
Investigates customer complaints and concerns involving meter technicians and meter readings.
Combines and divides routes and cycle changes; assigns meters in new locations; monitors radio read pilot program.
Schedules vehicles and equipment for repairs and maintenance; obtains supplies and equipment necessary for meter reading.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of meter reading routes and local geography.
Knowledge of the function and operation of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of meter service operations.
Skill in the operation of hand held computers used in the recording of meter data.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Meter Service Coordinator assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical and supervisory duties. Inclement weather conditions and field obstacles contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to supervise the meter reading operations of the department. Successful performance facilitates and promotes accurate utility billing.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. Work requires the use of protective devices such as goggles and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Meter Service Technician II (1), Meter Service Technician I (8).

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Lead Transit Operator
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs supervisory function in support of the transportation division.

MAJOR DUTIES:
Performs the duties of the Transportation Manager in the absence of the same.
Serves as the liaison between the Manager and Transit Operators.
Oversees training of Transit Operators.
Performs the duties of the Dispatcher in the absence of the same; assigns and dispatches vehicles; prepares farebox revenues and paperwork; takes demand response calls.
Prepares timesheets for the office assistant.
Inspects vehicles; communicates with mechanics concerning repair needs.
Inspects paperwork completed by Transit Operators.
Monitors the driving skills of Operators.
Operates a city transit bus as needed; performs safety inspections, completes logs and reports, assists disabled passengers; prepares incident and accident reports; utilizes two-way radio, monitors fare collection, and keeps vehicle free of trash.
Provides transportation to those needing to be evacuated in emergency situations.
Reports street conditions to public services dispatcher.
Answers the division telephone; communicates with drives via two-way radio.
Removes vaults from vehicles at the end of the day.
Schedules drivers and assigns routes.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of public transportation service systems.
Knowledge of safe driving techniques.
Knowledge of traffic laws.
Knowledge of CPR, first aid, and the guidelines for handling bloodborne pathogens.
Skill in operating a city transit vehicle.
Skill in the supervision and training of transit vehicle drivers.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Transportation Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city and department policies and procedures, motor vehicle rules and regulations, vehicle maintenance manuals, ADA Handbook, driver training handbook, and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related supervisory duties.

SCOPE AND EFFECT: The purpose of this position is to supervise the work of Transit Operators. Successful performance contributes to effective, safe delivery of mass transit services to the residents and visitors of the City of Wilson.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, mechanics, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, provide services, motivate personnel, and resolve problems.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, bending, crouching, or stooping. The employee frequently lifts light objects and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and in a city transit vehicle. The employee is exposed to noise, dust, dirt, grease, machinery with moving parts,
irritating chemicals and, occasional cold or inclement weather. The work requires the use of protective devices such as masks and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Transit Operator (8).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Life Safety Educator
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY: This position is responsible for planning, coordinating, and evaluating fire and safety education programs.

MAJOR DUTIES:
Develops and teaches fire and life safety education classes in schools, daycare centers, older adult homes, and businesses.
Develops and presents fire and life safety programs to various groups and organizations.
Develops, teaches, and implements injury prevention programs for the City of Wilson.
Promotes fire prevention through public displays and the media.
Plans and coordinates department activities for National Fire Prevention Week.
Coordinates the public education programs of the Fire Prevention and Education team.
Compiles data and prepares monthly and annual reports.
May serve as the department’s Public Information Officer as assigned.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of education principles and practices.
Knowledge of the methods, practices, and objectives of a municipal fire department.
Knowledge of the principles and practices of fire and life safety.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in operating computers and other office equipment.
Skill in the use of radio/communications equipment.
Skill in planning, organization, and decision making.
Skill in public speaking and public relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Deputy Chief assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city ordinances and policies, state building and fire codes, and federal, state, and local laws. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied duties in the development of fire and life safety education programs.

SCOPE AND EFFECT: The purpose of this position is to develop fire and life safety education programs for the community.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, school administrators, students, parents, teachers, older adults, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and occasionally heavy objects, and must be able to distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office or classroom setting. The employee may be exposed to machinery with moving parts. The work may be performed outdoors and occasionally in cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
EDUCATION & EXPERIENCE:
Education and experience equivalent to graduation from an accredited four year college or university with a degree in education, public relations, communications or related field is preferred and two (2) years of experience in administering a training program or as a classroom teacher is necessary.
SPECIAL REQUIREMENTS:
Possession of a valid North Carolina drivers’ license;
Must meet objectives on NFPA 1035 Professional Qualifications for Public Fire Educator III, within three (3) years of this appointment or as courses are offered;
Ability to work a flexible schedule which may require some nights and weekends to meet job requirements;
Possession of the highest level of Firefighter Certification offered by the State of North Carolina.

Line Technician I
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs technical duties in the installation, maintenance, and repair of the electrical distribution system.

MAJOR DUTIES:
Climbs utility poles to install hardware, fuses and transformers.
Maintains existing high and low voltage lines.
Performs switching and grounding of distribution lines.
Installs and removes crossarms, lighting arresters, primary and secondary lines, and span guys.
Operates a bucket truck and digger derrick.
Sets and pulls poles; installs anchors.
Performs regular inspections and maintenance of equipment.
Pulls wire to install electric utility distribution system.
Installs underground utility services.
Maintains and repairs substation equipment.
Responds to after-hours emergency calls.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in the use of electric hot line tools and equipment.
Skill in climbing utility poles and repairing elevated distribution equipment.
Skill in the operation of a bucket truck and digger derrick.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and supervisory instructions. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties in the installation, maintenance, and repair of electrical distribution equipment. Work performed in inclement weather and with high voltage contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the installation, maintenance, and repair of electrical distribution equipment. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Line Technician II
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position performs technical duties in the installation, maintenance, and repair of the electrical distribution system.

MAJOR DUTIES:
Climbs utility poles to install hardware, fuses and transformers.
Maintains existing high and low voltage lines.
Performs switching and grounding of distribution lines.
Installs and removes crossarms, lighting arresters, primary and secondary lines, and span guys.
Operates a bucket truck and digger derrick.
Pulls wire to install electric utility distribution system.
Installs underground utility services.
Maintains and repairs substation equipment.
Responds to after-hours emergency calls.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in the use of electric hot line tools and equipment.
Skill in climbing utility poles and repairing elevated distribution equipment.
Skill in the operation of a bucket truck and digger derrick.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Safety Code, and supervisory instructions. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of related technical duties in the installation, maintenance, and repair of electrical distribution equipment. Work performed in inclement weather and with high voltage contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the installation, maintenance, and repair of electrical distribution equipment. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Line Technician III
Pay Range: $45,326.97 – $70,710.08 (19)

JOB SUMMARY: This position performs technical and supervisory duties in the installation, maintenance, and repair of the electrical distribution system.

MAJOR DUTIES:
Climbs utility poles to install hardware, fuses and transformers.
Maintains existing high and low voltage lines.
Performs switching and grounding of distribution lines.
Installs and removes crossarms, lighting arresters, primary and secondary lines, and span guys.
Operates a bucket truck and digger derrick.
Pulls wire to install electric utility distribution system.
Installs underground utility services.
Maintains and repairs substation equipment.
Assists in field installation of load management devices.
Ties in conductors and changes insulators.
Maintains and repairs street and rental lights.
Responds to after-hours emergency calls.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the equipment, materials, principles and practices used in the installation, repair, and maintenance of electric utilities.
Knowledge of local, state, and federal laws and regulations pertaining to electric utilities.
Knowledge of safety procedures and guidelines.
Skill in the use of electric hot line tools and equipment.
Skill in climbing utility poles and repairing elevated distribution equipment.
Skill in the operation of a bucket truck and digger derrick.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Electric Crew Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, and the National Electric Safety Code. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. Work performed in inclement weather and with high voltage contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical duties in the installation, maintenance, and repair of electrical distribution equipment. Success in this position provides for the safe, reliable, and cost-effective delivery of electric utilities.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and heavy objects, climbs ladders and utility poles, operates tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over assigned personnel.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated

Load Management & Control Engineer
Pay Range: $70,694.60 – $110,283.59 (24)

JOB SUMMARY: This position is responsible for managing the load management and control functions of the department.

MAJOR DUTIES:
Manages, develops, and implements demand-side management programs; maximizes cost savings on bulk power purchases by reducing electrical demand during peak periods.
Develops and implements the division budget.
Manages the operations of the Dispatch Control Center and Emergency Call Center; develops operational procedures and guidelines for dispatchers.
Maintains and expands use of the Supervisory Control and Data Acquisition computer network; develops specifications, purchases, installs, programs and maintains the SCADA system.
Provides customers with engineering support for power quality and energy related issues; resolves power quality problems; performs customer rate analyses and energy audits.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the theories, principles, and practices of electrical engineering.
Knowledge of the principles of energy management.
Knowledge of the principles and practices of electric utility operations.
Knowledge of local, state, and federal laws and regulations pertaining to utilities.
Skill in analyzing data and making decisions.
Skill in establishing priorities and organizing work.
Skill in the use of general office equipment, including a computer, calculator, facsimile machine, and copier.
Skill in public and interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Utilities Director assigns work in terms of department goals and objectives. The work is reviewed through conferences, reports, and observation of department activities.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, relevant federal and state laws and regulations, the National Electric Code, FCC rules and regulations, and EPA rules and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied managerial and technical engineering duties. Frequent system maintenance needs contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to manage the city’s load management and control functions. Success in this position provides safe, reliable, and cost-effective energy delivery.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, representatives of utilities suppliers, consultants, contractors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, provide services, motivate personnel, and justify, negotiate, or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office. Work may be performed outdoors and occasionally in cold or inclement weather, and may require the use of protective devices.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over Generator Systems Technician (1), Control Technician (1), Load Management Technician (3), Administrative Secretary (1), and Dispatcher (6).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in Electrical Engineering.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require five years of related experience. Must be a Professional Engineer.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Load Management Technician I
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs skilled technical work assisting with the installation, testing, and repair of load management switches; assists with generator and SCADA system operations; conducts residential energy audits.
MAJOR DUTIES:

Assists in the installation, testing, and repair of load management switches in customer homes.
Conducts residential energy audits to promote energy conservation and efficiency.
Assists with operating all generators as required for load management.
Assists with SCADA system operation, installation, and repair as needed.
Works at the call center during storms and other outages as needed.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical wiring, HVAC control circuits, or other electrical equipment.
Knowledge of the NC Building Energy Efficiency Code requirements for residential construction.
Knowledge of energy efficiency practices.
Knowledge of gas and diesel driver generator operation and maintenance.
Knowledge of proper safety procedures, rules and regulations including NESC, OSHA, and City policies.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear and accurate reports.
Skill in interpersonal relations.
Skill in oral and written communication.
Skill in establishing cooperative and productive working relationships.
Skill in setting priorities for competing projects.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of a valid North Carolina Class “C” drivers license.
PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity. The work is typically performed indoors or outdoors, occasionally in cold or inclement weather. The employee is exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, or gloves. Must be able to work scheduled and unscheduled overtime and be on a rotating schedule to standby to be called in to work after normal working hours.

Load Management Technician II
Pay Range: $37,201.96 – $58,035.06 (15)

JOB SUMMARY: This position performs difficult skilled technical work in the installation, testing, repair, and record keeping of load management switches and the operation, installation, testing and repair of SCADA system; assists with generator installation, operations, and maintenance.
MAJOR DUTIES:

Installs, maintains, tests, and keeps records of load management switches in customer homes to ensure effective operation; maintains inventory of supplies and load management switches.
Conducts residential energy audits to promote energy conservation and efficiency.
Assists in the installation, operation, and maintenance of the City’s generators.
Operates SCADA system for load management; installs, tests, and repairs SCADA system and related equipment as needed.
Works at the call center during storms and other outages as needed.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of electrical wiring, HVAC control circuits, or other electrical equipment.
Knowledge of the NC Building Energy Efficiency Code requirements for residential construction.
Knowledge of energy efficiency practices.
Knowledge of gas and diesel driver generator operation and maintenance.
Knowledge of proper safety procedures, rules and regulations including NESC, OSHA, and City policies.
Skill in analyzing problems and identifying solutions.
Skill in preparing clear and accurate reports.
Skill in interpersonal relations.
Skill in oral and written communication.
Skill in establishing cooperative and productive working relationships.
Skill in setting priorities for competing projects.
Skill in performing mathematical calculations.
Skill in operating computers and other standard office equipment.
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of the Load Management Technician I position to be able to answer questions and resolve problems, usually associated with two or more years experience or service.
Possession of a valid North Carolina Class “C” drivers license.
PHYSICAL DEMANDS: The work is typically performed while sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity. The work is typically performed indoors or outdoors, occasionally in cold or inclement weather. The employee is exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, or gloves. Must be able to work scheduled and unscheduled overtime and be on a rotating schedule to standby to be called in to work after normal working hours.

Marketing & Sales Manager
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs work in overseeing, promoting, and marketing sales for the City’s Greenlight internet, phone, and cable services to residential and business customers.

MAJOR DUTIES:
Oversee marketing and internet, phone and cable sales;
Designs and supervises sales and marketing goals and programs
Develops marketing, public relations, advertising and promotional plans and materials, and coordinates media publicity
Interviews, hires, assigns, trains, motivates, and supervises the work of sales employees;
Gathers information and company with regard to best practices, and keep current on all promotions and marketing offers;
Coordinates sales programs, activities, special events and databases with general marketing programs and systems;
Assists with developing marketing, advertising and promotions budgets;
Develops and maintains reports and databases designed to evaluate marketing techniques for program effectiveness and strategic sales improvements;
Prepares and maintains records of all sales and activities;
Performs related tasks

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of the principles and practices of sales management.
Knowledge of public affairs principles and practices as they related to municipal governments and public utilities.
Knowledge of City objectives, procedures, and organizational structure.
Knowledge of the principles, practices, and techniques of public business administration.
Knowledge of the City Code of Ordinances and other regulations, policies, and procedures.
Knowledge of the functions, organization, and operations of City departments.
Ability to use computers and internet, multi-media and job-related software programs.
Ability to communicate ideas effectively, both orally and in writing.
Ability to plan, organize, and direct the work of others.
Ability to establish and maintain working relationships with officials, subordinates, and other employees, and the general public.
Ability to prepare complex records and reports.

SUPERVISORY CONTROLS: The Assistant City Manager / Broadband & Technology assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include city ordinances, policies, and procedures, and relevant federal and state laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied public relations, marketing, and sales duties.

SCOPE AND EFFECT: This position oversees, promotes, and sales for the City’s Greenlight internet, phone, and cable services to residential and business customers.
Success in this position helps to achieve desired sales results.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, elected officials, printers, media representatives, vendors, community groups, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give and exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is performed both in an office and in the field selling cable, internet, and phone services.

WORK ENVIRONMENT: The work is performed both in an office and in the field.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over all positions related to Greenlight (or broadband service) sales.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field, or a equivalent combination of education and experience.
Experience sufficient to thoroughly understand the diverse objectives and functions of the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
North Carolina for the type of vehicle or equipment operated

Meter Service Technician I
Pay Range: $27,661.74 – $43,152.29 (9)

JOB SUMMARY: This position is responsible for performing technical duties in support of the meter service functions of the department.

MAJOR DUTIES:
Reads electric, gas, and water meters.
Loads and unloads data to hand held computer.
Reports defects in metering equipment.
Reports meter tampering.
Receives complaint orders.
Assists Billing Clerk with billing problems.
Drive City vehicle. Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of meter reading routes and local geography.
Knowledge of the function and operation of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of hand held computers used in the recording of meter data.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Lead Meter Service Technician assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. Inclement weather conditions and field obstacles contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to read utility meters. Successful performance facilitates and promotes accurate utility billing.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently standing, bending, crouching, stooping, or walking. The employee frequently lifts light objects.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather. The employee is exposed to dust, dirt, grease, and machinery with moving parts. Work requires the use of protective devices such as goggles and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform basic mathematical calculations.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Meter Service Technician II
Pay Range: $29,062.11 – $45,336.89 (10)

JOB SUMMARY: This position is responsible for performing technical duties in support of the meter service functions of the department.

MAJOR DUTIES:
Reads electric, gas, and water meters.
Loads and unloads data to hand held computer.
Reports defects in metering equipment.
Reports meter tampering.
Receives complaint orders.
Assists Billing Clerk with billing problems.
Trains new personnel; schedules personnel vacations.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of meter reading routes and local geography.
Knowledge of the function and operation of utility meters.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in the operation of hand held computers used in the recording of meter data.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Lead Meter Service Technician assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical duties. Inclement weather conditions and field obstacles contribute to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to read utility meters. Successful performance facilitates and promotes accurate utility billing.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems and provide services.

PHYSICAL DEMANDS: The work is typically performed while intermittently standing, bending, crouching, stooping, or walking. The employee frequently lifts light objects.

WORK ENVIRONMENT: The work is typically performed outdoors, occasionally in cold or inclement weather. The employee is exposed to dust, dirt, grease, and machinery with moving parts. Work requires the use of protective devices such as goggles and gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Microcomputer Technician
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: This position performs technical and non technical duties in support of Information Technology Services.

MAJOR DUTIES:
Installs and supports computer hardware and software.
Diagnoses and troubleshoots computer and related equipment problems in a Microsoft Windows environment.
Responds to Help Desk calls for computer, and VOIP phone support.
Serves as backup for the 24/7 support desk.
Administers server and user accounts.
Maintains inventory of computer equipment.
Designs spreadsheets, databases, and other types of documentation.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of microcomputer and computer hardware and software problems, and applications.
Knowledge of math and principles applied to computer operations.
Skill in coordinating and managing several projects simultaneously.
Skill in the installation, and troubleshooting microcomputer hardware and software.
Skill in oral and written communication with technical and non-technical personnel.
Skill in establishing effective working relationships with co-workers, and the public.

SUPERVISORY CONTROLS: The Assistant Director of ITS assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city hardware and software policies, and network wiring standards and codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. The amount of work to be performed contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform technical and non technical duties in support of Information Technology Services. Successful performance results in the efficient operation of all computer service systems.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, stooping, or crawling. The employee frequently lifts light and heavy objects up to 100 pounds, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an Associates degree.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Neighborhood Improvement Enforcement Coordinator
Pay Range: $43,142.87 – $67,302.87 (18)

JOB SUMMARY: This position performs technical inspections and administrative duties with a concentration in the securing of vacant dwellings and nuisance abatement.

MAJOR DUTIES:
Inspects properties to ensure compliance with local and state code and ordinances; accesses county tax records to obtain owner information; documents all cases.
Maintains GIS map layer of boarded up houses.
Writes up properties that are in violation of city nuisance ordinance; enters notices into computer; tags and tows vehicles that are junked and abandoned.
Coordinates the systematic housing program and nuisance abatement program; assigns neighborhood improvement specialists to designated cases; trains new inspectors; acts as liaison between staff, homeowners and neighborhood residents.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing building inspections.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Inspections Manager assigns work in terms of general instructions.

GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of related technical inspection and neighborhood liaison duties; supervision of subordinate staff.

SCOPE AND EFFECT: The purpose of this position is to inspect houses for code compliance and properties for compliance with nuisance regulations. Successful performance ensures compliance with building, zoning, and safety codes.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, attorneys, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, noise, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: Subordinate staff within the neighborhood improvement program area.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to skills typically associated with a two year degree from an accredited college.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of Level I standard certifications in the building, plumbing, mechanical and electrical trades, or the ability to obtain within three (3) years of hire.
Previous supervisory experience.

Neighborhood Improvement Specialist I
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs technical inspection duties to enforce local, state, and federal codes, and ordinances.

MAJOR DUTIES:
Inspects properties to ensure compliance with local and state code and ordinances; accesses county tax records to obtain owner information; documents all cases; sends proper notification to owners.
Identifies properties for condemnation; performs title searches; performs cost analysis to determine cost of repairs; documents condition of dwellings; performs asbestos inspections; completes necessary documentation; obtains bids for asbestos abatement and demolition of property; coordinates demolition or abatement with contractors.
Writes up properties that are in violation of city nuisance ordinance; enters notices into computer; tags and tows vehicles that are junked and abandoned.
Assists with trade inspections as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing building inspections.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.

SUPERVISORY CONTROLS: The Inspections Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical inspection duties.

SCOPE AND EFFECT: The purpose of this position is to inspect houses for code compliance. Successful performance ensures compliance with building, zoning, and safety codes.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, noise, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of a Level I probationary certificate in at least one of the following trade areas: Building, Mechanical, Plumbing or Electrical.

Neighborhood Improvement Specialist I
Pay Range: $35,409.35 – $55,238.59 (14)

JOB SUMMARY: This position performs technical inspection duties to enforce local, state, and federal codes, and ordinances.

MAJOR DUTIES:
Inspects properties to ensure compliance with local and state code and ordinances; accesses county tax records to obtain owner information; documents all cases; sends proper notification to owners.
Identifies properties for condemnation; performs title searches; performs cost analysis to determine cost of repairs; documents condition of dwellings; performs asbestos inspections; completes necessary documentation; obtains bids for asbestos abatement and demolition of property; coordinates demolition or abatement with contractors.
Writes up properties that are in violation of city nuisance ordinance; enters notices into computer; tags and tows vehicles that are junked and abandoned.
Assists with trade inspections as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing building inspections.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.

SUPERVISORY CONTROLS: The Inspections Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical inspection duties.

SCOPE AND EFFECT: The purpose of this position is to inspect houses for code compliance. Successful performance ensures compliance with building, zoning, and safety codes.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, noise, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of a Level I probationary certificate in at least one of the following trade areas: Building, Mechanical, Plumbing or Electrical.

Neighborhood Improvement Specialist II
Pay Range: $41,064.00 – $64,059.84 (17)

JOB SUMMARY: This position performs technical inspection duties to enforce local, state, and federal codes, and ordinances.

MAJOR DUTIES:
Inspects properties to ensure compliance with local and state code and ordinances; accesses county tax records to obtain owner information; documents all cases; sends proper notification to owners.
Identifies properties for condemnation; performs title searches; performs cost analysis to determine cost of repairs; documents condition of dwellings; performs asbestos inspections; completes necessary documentation; obtains bids for asbestos abatement and demolition of property; coordinates demolition or abatement with contractors.
Writes up properties that are in violation of city nuisance ordinance; enters notices into computer; tags and tows vehicles that are junked and abandoned.
Assists with trade inspections as needed.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of building, electrical, plumbing, and mechanical systems construction and installation.
Knowledge of department and city policies and procedures and federal, state, and local codes, laws and regulations.
Skill in performing building inspections.
Skill in the operation of computers and other standard office equipment.
Skill in planning, organization, and decision making.
Skill in interpersonal relations.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Inspections Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, zoning ordinances, local, state, and national building, electrical and plumbing codes, and relevant city, state, and federal laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related technical inspection duties.

SCOPE AND EFFECT: The purpose of this position is to inspect houses for code compliance. Successful performance ensures compliance with building, zoning, and safety codes.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, builders and contractors, property owners, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT: The work is typically performed in an office and at inspection sites. Work may be performed outdoors and occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, noise, machinery with moving parts, and irritating chemicals. The work requires the use of protective devices such as masks, goggles, or gloves.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Possession of a Level I standard certificates in all of the following trade areas: Building, Mechanical, Plumbing or Electrical.

Network Administrator
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position performs supervisory and technical duties in the administration of all city networks.

MAJOR DUTIES:
Administers all city networks, including infrastructure design, planning, implementation, configuration, and maintenance of all routers, firewalls, switches, hubs, VPN concentrators, VPN hardware and software clients, fiber optic cabling and termination, fiber optic testing, and wireless point to point and point to multi-point equipment and connections.
Administers city Microsoft servers, including planning, implementation, and configuration and maintenance of windows NT 4.0, 2000, 2003 servers.
Answers calls from Help Desk; uses remote connection software to obtain control of computers in remote locations and repair user problems; drives to other city locations to repair user problems.
Purchases, installs, maintains, and repairs computer hardware and software.
Administers overall network and server security.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Verifies all orders placed by microcomputer team.
Maintains inventory of computer equipment.
Works with vendors and manufacturers to resolve software or hardware product issues.
Creates procedures for installing software and user manuals for end-users.
Maintains records of credit card transactions; balances monthly statement.
Designs spreadsheets, databases, and other types of documentation.
Performs scheduled on-call duty.
Enforces city policies on hardware and software installation.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Cisco network equipment.
Knowledge of Microsoft Server products.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of networking and routing protocols and proper network design infrastructure.
Skill in the installation, repair, and maintenance of information technology systems.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city hardware and software policies, and network wiring standards and codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical and supervisory duties. The amount of work to be performed contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to administer all city computer networks. Successful performance results in the efficient operation of all computer systems.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Microcomputer Technician (3).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Network Administrator – Broadband
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY: This position performs supervisory and technical duties in the administration of all city networks.

MAJOR DUTIES:
Administers all city networks, including infrastructure design, planning, implementation, configuration, and maintenance of all routers, firewalls, switches, hubs, VPN concentrators, VPN hardware and software clients, fiber optic cabling and termination, fiber optic testing, and wireless point to point and point to multi-point equipment and connections.
Administers city Microsoft servers, including planning, implementation, and configuration and maintenance of windows NT 4.0, 2000, 2003 servers.
Answers calls from Help Desk; uses remote connection software to obtain control of computers in remote locations and repair user problems; drives to other city locations to repair user problems.
Purchases, installs, maintains, and repairs computer hardware and software.
Administers overall network and server security.
Trains, assigns, directs, supervises, evaluates, and disciplines personnel.
Verifies all orders placed by microcomputer team.
Maintains inventory of computer equipment.
Works with vendors and manufacturers to resolve software or hardware product issues.
Creates procedures for installing software and user manuals for end-users.
Maintains records of credit card transactions; balances monthly statement.
Designs spreadsheets, databases, and other types of documentation.
Performs scheduled on-call duty.
Enforces city policies on hardware and software installation.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of Cisco network equipment.
Knowledge of Microsoft Server products.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Knowledge of networking and routing protocols and proper network design infrastructure.
Skill in the installation, repair, and maintenance of information technology systems.
Skill in planning, organization, and decision making.
Skill in the supervision of personnel.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures, city hardware and software policies, and network wiring standards and codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical and supervisory duties. The amount of work to be performed contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to administer all city computer networks. Successful performance results in the efficient operation of all computer systems.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: The position has direct supervision over Microcomputer Technician (3).

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Network & Security Engineer
Pay Range: $64,045.82 – $99,911.49 (23)

JOB SUMMARY:
This position is responsible for designing and maintaining the overall function and security of the City of Wilson’s networks and the assets it connects. The role will require exhaustive knowledge of the City of Wilson’s enterprise network, as well as the Greenlight FTTH network. The position will require the ability design and support video, telephone, and Internet services. The role requires frequent interaction with the Greenlight IT server and applications teams to ensure that all of The City of Wilson’s technology offerings are administered in the most secure manner possible.

MAJOR DUTIES:
Administers all City of Wilson enterprise networks, including infrastructure design, implementation, configuration, and maintenance of routers, firewalls, switches, VPN hardware, and wireless.
Aid in the design and administration of the City of Wilson server environment, including Windows, Unix, Sun and Oracle servers, advising on secure implementations.
Stay current with security threats, mitigation techniques and industry standards for emerging security issues. Advise of new solutions and implementations that fit into the network model.
Leads training of Greenlight IT personnel on networking and security practices
Develops baseline usage and security metrics to allow for the detection of abnormal activities
Works to streamline existing methods of threat detection, and develops new mitigation strategies for potential different vulnerabilities and
Administers overall network and server security including penetration and vulnerability testing, security audits from internal and external parties.
Develop and enforce The City of Wilson’s policies on security procedures and best practices.
Maintains optimal routing with peer ISPs through BGP path manipulation and load balancing over peer links
Administers ISP email server
Create and maintain full network topology diagram
Consult with Applications team and develop firewall policies in accordance to need
Design expansions to new and existing FTTH inside plants, including equipment, transport and necessary applications and licensing
Administers ETI Servers
Administers Ookla Speedtest servers
Deploy and maintain Alcatel and Calix OLT shelves utilizing GPON technologies
Review scheduling of associated projects and identify any possible conflicts
Maintain and submit all documentation (as built drawings, progress and issues report, expense reports, timesheets, etc.) in a timely manner
Install and neatly dress all associated wiring
Performs scheduled on-call duty.
Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:
CCNP level competency of networking and equipment.
Knowledge of fiber optic cabling specifications and deployment specifications
Skill in administering Microsoft Server products.
Knowledge of Linux or Unix Server products.
Extensive Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Ability to develop standards and procedures related to security and network design.
Skilled in planning, organization, and decision making.
Skilled in oral and written communication.

GUIDLINES: Must adhere to department standard operating procedures, city hardware and software policies, and network wiring standards and codes. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical and team oriented tasks. Security of network assets is an ever changing field. The amount of work to be performed contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to manage the City’s Fiber to the Premise Network and the internal enterprise network. Successful performance results in the efficient and secure operation of the enterprise network, as well as the municipal owned fiber network: Video, telephone, and Internet services.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, motivate personnel, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color.

WORK ENVIRONMENT: The work is typically performed in an office, computer room, stockroom, or warehouse, and occasionally outdoors in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, machinery with moving parts, and irritating chemicals.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience.
Must maintain at least one active certification in a field related to the role; ex. CCNA R&S, CCNA Security, CCNP R&S, CCNP Security, SSCP, CISSP
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated

NOC Supervisor
Pay Range: $52,565.40 – $82,002.00 (21)

JOB SUMMARY: This position performs technical support and supervisory duties in support of Broadband operations.

MAJOR DUTIES:
Supervises NOC Operations
Develops processes and procedures for NOC in support of Broadband Operations
Trains and Supervises Technical Service Representatives
Serves as Technical Support escalation contact for Broadband troubles
Provisions telephone, internet and video services in conjunction with field technicians
Provides direct customer support for Broadband customers
Carries out daily reporting for Broadband Operations

KNOWLEDGE REQUIRED BY THE POSITION:
Knowledge of customer premise video equipment.
Knowledge of computer systems and peripherals.
Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
Skill in customer interaction.
Skill in technical trouble shooting.
Skill in planning, organization, and decision making.
Skill in oral and written communication.

SUPERVISORY CONTROLS: The Greenlight Operations Manager assigns work in terms of very general instructions. The manager spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include department standard operating procedures and state, local and federal laws and regulations. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. The unique nature of each problem contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to perform supervisory, provisioning and technical support duties. Success in this position ensures the efficient operation of Broadband

PERSONAL CONTACTS: Contacts are typically with Broadband customers, co-workers, other city employees, and the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, provide services, and negotiate or settle matters.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.

WORK ENVIRONMENT: The work is typically performed in an office or computer room.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: Technical Service Representatives.

MINIMUM QUALIFICATIONS:
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

Occupational Health Nurse
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY: Performs responsible professional work in administering the City’s employee health services program; and performs a variety of tasks relative to assigned area of responsibility.

MAJOR DUTIES:
Provides first aid treatment/medical care to employees under the guidelines of the Nurse Practice Act and Medical Directives as approved by a physician;
Prepares and maintains medical records and files for all employees;
Maintains confidential files on all employees receiving services;
Schedule and administer pre-employment physicals including, drug screens, vaccinations, BP, labs, hearing and respiratory testing PRN;
Schedule and administer training/testing, as required by OSHA, for the hearing conservation, respiratory protection, blood borne pathogens, CPR and first-aid programs;
Administers and ensures that the drug and alcohol screening program is in accordance with the established policy and procedure;
Ensures that all communications pertaining to the drug and alcohol policy are kept among those authorized personnel;
Assist with Accident/Injury and Worker’s Compensation case management;
Assist with safety programs and training;
Develops and maintains Wellness Program;
Promotes wellness concepts and applications through education and communication;
Participates in support activities such as disaster planning and other emergency situations which require stand-by and re-call at times;
Performs administrative duties;
Operates a personal computer and related software;
Performs related tasks as required.

KNOWLEDGE REQUIRED BY THE POSITION:
Considerable knowledge of nursing, and industrial and/or occupational health services;
Knowledge of occupational health illnesses and hazards;
Knowledge of Worker’s Compensation laws;
Knowledge of Alcohol and Drug programs;
Knowledge of OSHA, DOT, and other mandated health education training and safety standards;
Ability to apply clinical nursing skills;
Ability to organize, coordinate, and carry out health and wellness education programs;
Ability to assist with Employee Assistance Program referrals;
Ability to stock and secure medical supplies;
Ability to prepare and maintain detailed and confidential medical files and records;
Ability to communicate effectively orally and in writing;
Ability to establish and maintain effective working relationships with City employees at all levels;
Skill in administering examinations, tests, and treatments;
Skill in the operation and use of computers.

SUPERVISORY CONTROLS: This position reports directly to the Human Resources & Risk Services Director. The Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, physicians, and other medical personnel.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, and provide services.

PHYSICAL DEMANDS: The work is sedentary requiring limited physical effort. Work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, stooping, reaching, grasping, or feeling. The employee frequently lifts light objects, and must distinguish between shades of color. The employee must hear sufficiently to able to carry on a in person or telephone conversation and be able to communicate with employees and medical personnel.

WORK ENVIRONMENT: This work is performed in an office and is subject to inside environmental conditions.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

MINIMUM QUALIFICATIONS:
Associates degree in Nursing from an accredited college or university.
Considerable experience in industrial, occupational health, or public health nursing.
Possession of a valid License to practice as a Registered Nurse in the State of North Carolina.
Possession of a valid North Carolina Driver’s License.

Office Administrator- Broadband/ Facility Services Operations
Pay Range: $39,085.31 – $60,973.08 (16)

JOB SUMMARY: The individual in this position performs a variety of confidential and complex secretarial and administrative duties for OSP Engineer / Facility Services Manager/Greenlight General Manager. This position also provides administrative support for division supervisors within the Broadband operations as needed.
MAJOR DUTIES:
Maintains the calendar, schedules appointments, and makes necessary meeting arrangements;
Screens calls and visitors, and refers inquiries as appropriate; responds to complaints and requests for information regarding the intent of instructions, precedents, and regulations;
Assists with the compilation of budgetary data;
Composes routine correspondence not requiring the department head’s personal attention;
Provides administrative support to managers and other staff within the departments;
Researches, compiles, and analyzes data from special projects and various reports;
Initiates and maintains a variety of files and records of information such as, attendance, budget, production, and cost records;
Prepares payroll for Broadband OSP, ITS, Unified Communications Center, Headend Engineering team, and Facility Services
Maintains manuals and updates resource materials;
Processes invoices for all Broadband Divisions, ITS, and Facility Services;
Prepares the agenda, assembles background materials, and takes minutes of the meetings as assigned;
Analysis data for the OSP Engineer / Facility Services Manager as assigned and makes recommendations as to a course of action.
Assists the OSP Engineer / Facility Services Manager with job postings, interviews and provides input as requested during the selection process for Broadband OSP and Facility Services.

PHYSICAL DEMANDS: The work is typically performed while intermittently sitting, standing, stooping, bending, couching, or walking. The work is typically performed indoors but field work will be necessary to gather data for the design and engineering of the OSP Fiber Optic Network. The field work could possibly be in cold or inclement weather. The employee may be exposed to noise, dust, dirt, grease, and irritating chemicals. Meetings with business and corporate customers will require appropriate professional dress as the circumstances dictate.
MINIMUM QUALIFICATIONS:
High school diploma/or equivalent and above average ability to understand OSP documentation and drawings.
Three years of progressively responsible administrative experience including a minimum of two years experience performing complex and difficult administrative duties.
English usage, spelling, grammar, and punctuation.
Modern office methods, procedures, and equipment; business letter writing.
Computers and word processing, spreadsheet, and database software applications.
Organization, procedures, and operating details of the Broadband department and Facility Services Divisions.
Basic mathematics.
Skill in interpretation OSP Engineering documentation and drawings.
Use Microsoft Word, Excel and Project
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Communicate effectively, orally and in writing.
Work cooperatively with other departments and outside agencies.
Interpret and apply departmental policies, laws, and rules.
Works independently.
Exercises good independent judgment.
Understand and carry out oral and written instructions.

OSP Cable Supervisor
Pay Range: $47,621.66 – $74,289.78 (20)

JOB SUMMARY: This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city’s fiber optic network and will also be responsible for organizing the daily tasks and providing training for the other fiber optic field technicians who perform construction and cable splicing. This position will also perform duties related to the maintenance of the city’s buildings as required to support the Facility Services Department. This position reports to the OSP Engineer.

MAJOR DUTIES:
Responds to emergency and non-emergency repair calls regarding all aspects of the city’s OSP fiber optic network.
Organizes daily tasks and provides general direction for the Fiber Optic Field Technicians – construction.
Provides direction to all OSP cable splicing, aerial and buried construction crews.
Provides hands on training and shares experience with Fiber Optic Field Technicians.
Performs construction, splicing, distribution changes of the OSP fiber optic cables and installs ONT units at customer’s homes and places of business.
Performs tests on the OSP network to trouble shoot problems. Makes necessary repairs on the OSP facilities once problem is identified.
Assures network is functioning properly before leaving customer site.
Assists in maintaining inventory and notifies appropriate personnel when OSP materials nee