Customer Service and Business Operations


The City of Wilson’s Business Operations includes the Billing, Collections, and Customer Service divisions. These divisions are responsible for assisting customers with setting up and maintaining Utility and Greenlight accounts, processing payments, providing assistance for securing and termination of services, and answering customer inquiries concerning services and billing procedures. The BCCS Divisions work to make the customer’s experience as easy as possible. We encourage you to consider using one of our many different avenues in making your Utility and Greenlight payments. We have incorporated new technologies as tools to assist us in our daily operations and also help those who desire our services by providing easier and faster access to appropriate information.

Any customer requesting to establish services with the City of Wilson, for Utilities or Greenlight, will be able to submit their request in person at the Customer Service Center, over the phone  at 252-399-2200, via fax at 252-399-2314,  or by email at Greenlight or Customer Service.  All requests will be received and processed during the Customer Service normal business hours of 8:30 AM – 5:00 PM, Monday – Friday, except on Municipal Holidays.

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Hours of Operation

Office Business Hours

S M T W T F S
Closed 8:30-5 8:30-5 8:30-5 8:30-5 8:30-5 Closed

Drive Thru Hours

S M T W T F S
Closed 8:30-6 8:30-6 8:30-6 8:30-6 8:30-6 9-12

Greenlight Customer Service Call Center

S M T W T F S
Closed 8:30-5:30 8:30-5:30 8:30-5:30 8:30-5:30 8:30-5:30 Closed
Utility Customer Service Call Center
S M T W T F S
Closed 8:30-6 8:30-6 8:30-6 8:30-6 8:30-6 9-12

 

Convenient Payment and Program Options

Wilson Express Pay – Pay your Utility or Greenlight bill over the phone 24/7. You will have the ability to access your account information, billing history, payment history, or make a payment over the phone! Simply call 252-399-2200, and either speak or select option 1,1 for Utilities, or option 1,2 for Greenlight. Be sure to have your account number available in order to access your account.

Online Bill Pay – The City of Wilson offers an Online option to pay both your Utility and Greenlight bills. You will be able to setup a profile and have easy access to your payment and billing history 24/7. To Pay with your credit or debit card, or an electronic check (Utilities Only), online click here for Utilities or  Greenlight.

Bank Draft – You can have the amount you owe on your Utility or Greenlight bill automatically taken out of your banking account – with plenty of notice before any money is withdrawn. There’s not a more time-saving or convenient way to pay your bill.

Before Setting Up Bank Draft from Your Savings Account…If you plan to set up AutoPay from your savings account, check with your bank or credit union first. Some financial institutions will not honor bank drafts from savings accounts.

Due Date Extension – learn about changing your due date and apply for an extension online by clicking here.

Important Contact Information

Business Licenses
Business license applications, billings and fees
businesslicenses@wilsonnc.org
252-399-2762

Customer Credit
Customer contract payments, reports of meter tampering, questions regarding collections
credit@wilsonnc.org
252-399-2756

Customer Service Call Queue
Application for services, extensions for due dates, security deposits, questions about bills
customerservice@wilsonnc.org
252-399-2162

Utility Billing Call Queue
Bank draft enrollment, utility rates, questions regarding meter reading, cycles and route billing
billing@wilsonnc.org
252-399-2170

Wilson Express Pay
Pay Utility/Grenlight bill, access account information, billing history, and payment history over the phone.
252-399-2200 Utilities: Option 1,1  Greenlight: Option 1,2

Wilson Energy Outage Reporting (Available 24/7)
252-399-2444

Billing and Field Services
Cherie’ Woodard
Billing Manager
cwoodard@wilsonnc.org

Business Operations 
Matthew G. Nestor
Assistant Director of Finance, Business Operations
mnestor@wilsonnc.org

Forms and Documentation