Service Maintenance

Wilson Energy is responsible for the maintenance of the gas meter and the service lines from the street to the meter. Any problems beyond the meter are the responsibility of the owner/ customer. The following is information regarding how Wilson Energy maintains the gas services and meters.

Meter Change Out Program

Wilson Energy has implemented a meter change out program. Gas meters will be replaced every 14 years. This program was implemented in order to verify that gas meters are kept in proper working order so that accurate readings are taken every month. Accurate meter readings ensure that the customers are correctly billed for their actual gas usage.

Gas technicians will leave green cards if a customer is not home so that an appointment can be scheduled for the meter change out. If you have a green card left on your door please call Wilson Energy at (252) 399.2432 to schedule an appointment. The change out will take approximately one hour and the resident must be home so that all gas appliances can be relit after the meter has been changed out and the gas is turned back on.

Meter Maintenance

Wilson Energy is responsible for the safety and upkeep of the gas meters.  As such, the following suggestions will assure our technicians are able to get to the meters to perform necessary service and repairs.

  • Bushes and tress should not be planted near the meter as they inhibit personnel movement.  Also, roots from the plants can disturb the service line and meter and cause gas leaks.
  • Pets or objects should not be tied or fastened to the gas meter or service line.  The stress or pulling can cause gas leaks.
  • If the gas meter is in a fenced area that is locked maintenance can not be performed.  This is also true if a dog is in the fenced area.

Letters will be sent to customers asking for the removal of bushes/trees that are too close to meters or objects attached to meters and piping. If gates are locked or if a dog is inside a fenced area, a letter will be sent to notify the occupant that maintenance was attempted.

Annual Leak Survey

Every five years Wilson Energy is required to inspect all gas lines. The areas that have natural gas with the City of Wilson have been divided into six sections, five residential sections and one business section. Once a year, a firm contracted by Wilson Energy, or an employee of Wilson Energy, will complete inspections in one residential section and the business section.

When leaks are found during the leak survey, the inspector gives the information to Wilson Energy and corrective action is taken. If a leak is found on the customer piping, a letter will be sent to the occupant requesting that the leak be repaired.

The city side of the piping is defined as the service line from the street to the house and the meter. The customer side is defined as all house piping up to, and including, where the house piping connects to the meter.