Billing, Collections, Customer Service

Billing, Collection and Customer Service are responsible for utility and broadband accounts, assessments, and privilege licenses, as well as providing assistance to the utility and broadband customers for securing and termination of utility services.

Customer Service locations and hours:

Customer Service Center, 208 NE. Nash Street, 8:30 a.m.-5 p.m., Monday through Friday. Location includes four drive-through lanes (hours 8:30 a.m.-5:30 p.m.).

City Hall at the Mall, Wilson Mall, 1501 E. Ward Boulevard, Suite 222, 10 a.m.-8 p.m., Monday through Friday, 10 a.m.-2 p.m. Saturday.

Fikewood Shopping Center, U.S. 301, 8:30 a.m.-5 p.m., Monday through Friday. Location is drive-through only.

Contact information

Reason for calling E-mail Phone

Business License Call Queue
Business license applications,
billings and fees

  businesslicenses@wilsonnc.org 252.399.2762

Customer Credit Call Queue
Customer contract payments,
reports of meter tampering, 
questions regarding collections

 credit@wilsonnc.org

 252.399.2756

Customer Service Call Queue
Application for services, extensions
for due dates, security deposits,
questions about bills

  customerservice@wilsonnc.org 252.399.2162

Utility Billing Call Queue
Bank draft enrollment, utility rates,
questions regarding meter reading, 
cycles and route billing

 billing@wilsonnc.org

 252.399.2170
Gregg Owens Business Office Manager 252.399.2160
Vincent Dinapoli Assistant Business Office Manager 252.399.2179
Cherie' Woodard Billing and Credit Manager 252.399.2172